Essential Health Ltd

First Floor, Unit 1, Mirage Business Park, Moorland Road, Stoke-on-Trent ST6 1JJ
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9.9 51 Reviews
  • Essential Health Ltd, Stoke-on-Trent
Essential Health are proud to provide truly personal home care services for clients in their own homes across Stoke on Trent.

From support with personal care needs and engaging activities, help to prepare meals and snacks, and completing domestic and household tasks, to being there to assist with recuperation, providing care at night, and delivering specialised care and support with equipment use, care workers are there for clients exactly as they need them.

And thanks to industry-leading investment in the team, customers can trust that they deliver superb quality care, every time. Essential Health have a safe and thorough recruitment process with CPD certified training. And all this means that clients can rest assured that Essential Health carers are not just the best at what they do, but that they'll stay the best too.

Why not explore their site and learn a little more about the team, or to join a company with firm ethics and values. Whatever the reason, do feel free to get in touch with a member of the dedicated Essential Health team.

Essential Health provides a range of professional, flexible care and support services to meet all needs. These include:

Personal care
Home help
Elderly care
Palliative care
Dementia care
High dependency care
Mental health conditions
Physical disabilities
Sensory impairment
Companionship
Hospital discharge

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Care Provided by Essential Health Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Essential Health Ltd
  • Person in charge
  • Beverley Blakeman (Managing Director)

Funding & Fees Guide for Essential Health Ltd

  • Prices

  • Fees vary from £25.64 to £30.00 per hour dependent on care needs.

Essential Health Ltd Reviews (51)

Total of 51, showing 41-51
9.9

Essential Health Ltd has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years. Over all time Essential Health Ltd has 51 reviews.

Overall Experience

  • 47
  • 4
  • 0
  • 0
  • 0

Date Published

51
7
10
17
34

Review from K S (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Health comes into our home and treated my father with such respect and compassion. The carers came four times a day and soon became like family. The care given was amazing. Dad was treated with such dignity and the care received on his last day will be in my heart forever. It was not easy
having to accept help from "outsiders" but it soon became clear that Essential Health is a superb service and without them, Dad's life would not have been as comfortable as it was.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your kind words, we are very grateful.


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Review from M D (Niece of Client) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best carers we have had.
Give 101 per cent to.

Reply from Wendy Wallace at Essential Health Ltd

Dear Margaret


Thank you for your kind words, this review will be shared with the care team.


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Review from S S (Daughter of Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer my mum received is very good and the carers she has are lovely and I am comfortable leaving her for them to take care of.

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Review from Martin W (Son of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good understanding of clients needs and wishes.

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Review from Kim H (Daughter-in-law of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential health has been professional, caring and accommodating to mum-in-laws needs and wishes. She has a great relationship with her carers who know her well and have remained with her continually. This has allowed us to keep her at home as she wishes but given us peace of mind that she is exceptionally
well cared for. Any concerns are dealt with swiftly and efficiently with regard to her health. We, as a family are grateful for the care and reassurance that Essential Health gives us and would recommend them to everybody.

Reply from Wendy Wallace at Essential Health Ltd

Thank you, your feedback is greatly appreciated.


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Review from Rob L (Client) assisted by family/friend published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints whatsoever.

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Review from Millicent H (Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all of the staff at Essential Health Ltd very happy, friendly and helpful. Nothing is too much trouble. I would recommend them to anyone.

Reply from Wendy Wallace at Essential Health Ltd

Thank you, your feedback is greatly appreciated.


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Management

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Review from Pat S (Daughter of Client) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers treat her as if she was actually a member of their own family. At all times she is cared for with respect and sympathy. The carers go above and beyond what we as a family were expecting, they are such lovely people. We feel very lucky to have them care for mum.

Reply from Wendy Wallace at Essential Health Ltd

Thank you for your kind words.


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Treated with Dignity

Value for Money

Review from Ruth L (Wife of Client) assisted by family/friend published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Essential Health are really the most caring people I know.
From management down to the caregivers.
I appreciate everything they do for my husband.

Reply from Wendy Wallace at Essential Health Ltd

Thank you for your review.


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Review from Anne D (Daughter of Client) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and support given to my mum. Mum is registered blind and requires support with everyday living, including personal care, meal preparation, administration of prescribed medication. Despite her problems, she remains a very sociable person who likes to chat and have a laugh,
and her carers to date have been outstanding in meeting her needs.

Reply from Wendy Wallace, Managing Director at Essential Health Ltd

Thank you for your kind words and feedback.


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Review from Jac H (Client) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, staff are very pleasant and appear to be well trained.
At present, there seems to be a high staff turnover which makes for lack of consistency in carers who attend. The staff that do attend are pleasant and friendly. There are a few niggles but these are only minor and tend to stem from
personal preferences.

Reply from Wendy Wallace at Essential Health Ltd

Thank you for your review. We are grateful for your feedback. Having looked into this, the schedules indicate that you do receive the same regular Care Givers each week. Unfortunately sometimes, especially around holiday periods, we may not be able to fulfil larger care packages using the existing team of Care Givers.
Essential health recently reviewed all feedback questionnaires, along with an audit of continuity. The feedback received very high scores and a Continuity audit of 97%.
We regret that your experience of continuity is not shared, we will do everything we can to minimise this during holiday periods. We are very grateful for your overall feedback.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Essential Health Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Essential Health Ltd is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Essential Health Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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