Bluebird Care (Newcastle)

Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF

Bluebird Care (Newcastle) delivers personalised home care services for people with a range of care needs to enable people to live in comfort in their own home.

A range of care is available, from long term live-in care, to home care visits for domestic tasks such a cleaning or medication assistance.

Specialist care for people with Alzheimer's and dementia can be carried out and care workers have been trained to carry out care to meet the needs of people with physical and learning disabilities.

Group : Bluebird Care

Person in charge: Lynn Boll (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Bluebird Care (Newcastle): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 7 out of 10 for Bluebird Care (Newcastle) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Newcastle) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 2.3 out of 5 from 5 positive Reviews in the last 48 months. (A 48 month period has been used as there were no positive reviews in the last 24 months)

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Bluebird Care (Newcastle) is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) ) ÷ 35 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 2.25 Points relating to the number of positive Reviews for Bluebird Care (Newcastle) is based on 5 positive Reviews in the last 48 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 = 4.5 then divided by 2 = 2.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7 Bluebird Care (Newcastle) has a Review Score of 7 (7.021) out of 10 and an Average Rating of 4.8 out of 5 from 6 Reviews over all time


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Newcastle)?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Newcastle)

  • Client / Service User
    3
  • Daughter of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • Son of Client/Service User
    1

I have had Bluebird care looking after my mother since February 2016. This care company is the best company I have had. Every care assistant that visits are very professional, very respectful and supportive. All these girls go that extra mile for not only my mother who they support, they also offer to help me and I find that amazing. I cannot say enough about how these girls have changed my mother's life and made mine a better place to be. The care given is high quality at all times.

How likely would you be to recommend Bluebird Care (Newcastle)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mother was very concerned about having care at home. Once Bluebird started my mother was very happy with all the girls. The girls are very professional and highly respectful. They didn't only just care for my Mother, they also looked after the home. Bluebird Care is a fantastic company. I connected with them from the moment I met the girls.

How likely would you be to recommend Bluebird Care (Newcastle)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Since switching to Bluebird we have had the peace of mind, particularly living far apart. We have had great communication from the supervisors and carers. My aunt has received incredible care from the team which now looks after her 24/7. They have ALL gone beyond the call of duty. A perfect illustration is a number of them visiting my aunt on their day off when she took a turn for the worse. Truly caring carers who have made all the difference to my aunt's later life.

How likely would you be to recommend Bluebird Care (Newcastle)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Since having Bluebird girls my life has changed and I can look forward I having a lovely chat. I have only a few care assistants and I have been able to have a I've relationship with them. I don't like a lot of people coming to my home but really like the Bluebird girls and always get a good service and a lovely chat.
I like how the girls treat me as I like and how the girls always offer to help me with anything I need. I would not go anywhere else for care. I am very happy.

How likely would you be to recommend Bluebird Care (Newcastle)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The girls are very nice, they will do anything and more when i ask. They all love to sit and have time to chat to me and that's what I love, I love to chat. I couldn't fault Bluebird care, I really look forward to my morning call.

How likely would you be to recommend Bluebird Care (Newcastle)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Bluebird Care is a good company and I am very happy with all the care I receive for my grandson. The only thing I have a problem with the on-call. The on-call should be with someone who is free 24 hours a day to come out, I have noticed when I ring on-call that sometimes the person on-call is busy doing other duties and can't do much until they are finished. I think they should be at least two to three people on-call at one time.

How likely would you be to recommend Bluebird Care (Newcastle)? Don't know

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

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