Elite Care Services (UK) Ltd

45 Knowl Street, Stalybridge SK15 3AW

Elite Care Services (UK) Ltd offers home care services in the Tameside area.

A rigorous selection process is undertaken before prospective staff can the company's team of senior community care workers and community care workers working to support and care for individuals in their homes.

Trustworthy care by caring staff is given to clients. Respect, courtesy and dignity comes with the home care services offered.

Whether it be help with preparing meals, a friendly chat, dementia care, palliative care or something else, Elite Care services is here to meet the individual needs of its clients.

Owner : Elite Care Services (UK) Ltd

Person in charge: Hayley Penkett (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 12

Staff Languages (other than English): Dutch

Fees Guide: £14.00 per hour, per worker

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: Appointments recommended but Elite Care Services (UK) Ltd do offer an open door policy where you could walk in and speak to a member of the team.

Parking: On street parking

Latest Care Quality Commission* Report on Elite Care Services (UK) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Elite Care Services (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Elite Care Services (UK) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.798 for Elite Care Services (UK) Ltd is calculated as follows: ( (71 Excellents x 5) + (18 Goods x 4) ) ÷ 89 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Elite Care Services (UK) Ltd is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Elite Care Services (UK) Ltd has a Review Score of 9.8 (9.798) from 15 Reviews

Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elite Care Services (UK) Ltd?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elite Care Services (UK) Ltd

  • Daughter of Client/Service User
    10
  • Client / Service User
    4
  • Son of Client/Service User
    1

I have found Elite Care Services efficient and the staff are always extremely polite and helpful if I do have to contact the local office in Stalybridge. They offer a very professional as well as person centred services. Thank you.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

Overall Standard

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Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

As a professional, I need to use a care agency I can trust implicitly. With Elite Care Services, I can. Now been using them for 2 years plus and cannot recommend them highly enough.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

My mum is so happy being looked after by Elite Care Services. Along with myself and staff, this keeps her out of a nursing home. She loves them all as family and for this, I am so thankful.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   5 out of 5

The organisation and management and attention to detail is superb. The care provided by each individual care has been outstanding. It is a joy to see my mother's face light up when the carer arrives. Without the care they have given my mother this last week when she had an infection she would certainly have ended up in hospital. It has also relieved my husband and I of a great deal of stress.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   5 out of 5

I continue to be extremely pleased with the care and staff who help me look after my mother. Elite Care Services (UK) Ltd are both professional and caring and the care plan is personal and it works around my mother's needs and fears. I have recommended Elite Care Services (UK) Ltd to other families who have wanted a care firm.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Care / Support

Management

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Average Rating:   5 out of 5

Reliable and considerate, all staff at the service.

How likely would you be to recommend Elite Care Services (UK) Ltd? Likely

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Average Rating:   4 out of 5

Mum's regular carer has been outstanding. Cleaning has been thorough and the social interaction has really brightened mum's days. She really looks forward to the carer visits and I am confident that her ongoing care needs will be professionally and sympathetically handled. Thank you.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Absolutely outstanding company, care is fantastic, very understanding with mum and very patient. The best move we did was going with Elite. Highly recommended. I can get in touch any time of day and am always listened to and helped where possible. You can see clients are their number one.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Mum wanted to remain at home whilst I was going on holiday. She felt secure and cared for by the staff and I felt confident to go away, knowing her needs would be met by the professional and caring team.

Sadly mum deteriorated and the team arranged for her transfer to hospital, notified extended family and stayed with her until the ambulance arrived. Unfortunately mum passed away. But the agency continues to extend their care and support to me and our family. We will be eternally grateful for their love and care.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   5 out of 5

I came across Elite just in time. As they started to look after my dad, he started to go downhill very quickly. It was as if they'd known him for a long time. Every single carer was just that - 'caring'. They were so gentle and understanding. They never rushed and couldn't do enough to help. What a massive difference they made to his last weeks for which I will be forever grateful. Another point is that they all like their jobs and the company they work for, they clearly felt looked after. Even after dad died they showed such concern, compassion and respect.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

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Average Rating:   5 out of 5

Great service, pleasant staff.
All round 10/10 service.
Never had any issues, always on time and do a fabulous job. Couldn't praise enough.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Mum has been fairly settled since starting with Elite Care Services (UK) Ltd. Although she does complain of having to keep reminding the carers how she likes things. Also, the only main difficulty is that the carers according to my mum (who can be difficult a lot of the time) is that the carers, on entering mums flat and commenting on how tired they are which she takes that they are not really wanting to do tasks for her. She could be taking things out of context and I am aware of that but would perhaps hope that these comments could reduce to stop her making such a big issue of things. This isn't a complaint about the care received.

How likely would you be to recommend Elite Care Services (UK) Ltd? Likely

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Average Rating:   4 out of 5

A quality care service, give the help needed and very open and responsive to giving the support needed with high standards of respect, dignity and attention to person-centred care. I am happy my parents receive care from Elite.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very professional service with extremely caring staff. Nothing is too much trouble even when I have changed the contracted service and times. Very flexible which is paramount when dealing with vulnerable older people.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Elite Care have provided a very professional but caring service to my 87 year old mother who is battling with dementia. They are reliable, efficient, safety conscious, caring, trustworthy and innovative all at the same time. My sister and I would be unable to carry the caring load without the considerable input that Elite Care give. They have offered us a very personal service getting involved with suggestions and changes when things have deteriorated. My mum has some challenging problems and Elite have dealt with them amazingly - taking it all in their stride. I cannot recommend them enough.

How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

Job Vacancies

Staff Profiles

Samantha

Samantha Holland

Job Title: Director of Services

Joined: 2014

Description:

Running Elite Care Services (UK) Ltd, Accounts, recruiting staff and making sure the service runs smoothly.

No image found

Hayley Penkett

Job Title: Registered Manager

Joined: 2014

Description:

Appointed to manage the domiciliary care service across the borough. Hayley works to ensure that all staff have the appropriate training.
Hayley is eager to ensure that all clients receive the best possible care and that staff develop within the business.

Level 2 and 3 Health and Social Care.
Level 5 Leadership and Management in Care.
Level 5 Leadership and Management.

Level 3 Control and Administration of Medicines.

NCFE Level 2 Certificate in Understanding the safe handling of medicines.
NCFE Level 2 Certificate in Understanding End of Life Care.
NCFE Level 2 Award in Occupational Health and Safety.
TQUK Level 2 Award in Moving People Safely (QCF).
NCFE Level 2 Certificate in the Principles of the Prevention and Control of Infection in Health and Social Care.
NCFE Level 2 Certificate in Understanding the care and management of Diabetes.
NCFE Level 2 Certificate in Equality and Diversity.
NCFE Level 2 Certificate in Mental Health Awareness,
NCFE Level 2 Certificate in Cleaning Principles.
NCFE Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care.
NCFE Level 2 Certificate in Information, Advice or Guidance.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 2 Certificate in Understanding Working with People with Mental Health Needs.
NCFE Level 2 Certificate in Team Leading Knowledge.
QA Level 2 Award in Emergency First Aid at Work (QCF).
NCFE Level 2 Certificate in the Principles of Care Planning.
QNUK Level 2 Award in Basic Life Support and Safe use of an Automated External Defibrillator (QCF).
NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings.

Verification of Death.
Autism Awareness.

Sandra

Sandra Walczak

Job Title: Community Care Worker

Joined: 2014

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 4 Pharmacist Assistant.
Level 2 and 3 Health and Social Care.
Level 2 Team Leading.
Level 4 Business Administration.

NCFE Level 2 Certificate in the Principles of Dementia Care.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 3 Certificate in Understanding End of Life Care.
NCFE Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care.
Level 2 Award in Food Safety in Catering.
NCFE Level 2 Certificate in Awareness of Mental Health Problems.
NCFE Level 2 Certificate in Understanding Nutrition and Health.
NCFE Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care.
Level 2 Award in Food Allergen Awareness.

Care Certificate.
Certificate of Good Practice.

Currently completing Level 5 Leadership in Care and Management.

Gillian

Gillian Roberts

Job Title: Community Care Worker

Joined: 2015

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 2 Health and Social Care.
Level 2 Diploma in Cleaning Principles (QCF).

Level 3 Certificate in Palliative Care.
Level 1 Medication Awareness.
NCFE Level 2 Certificate in Infection Control.
NCFE Level 2 Certificate in Cleaning Principles.
Level 2 Award in Food Safety in Catering.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 2 Certificate in Care Planning.

Care Certificate.

Staceyleigh

Staceyleigh Saville

Job Title: Deputy Manager

Joined: 2016

Description:

Appointed to manage the domiciliary care service alongside her manager. Staceyleigh works hard to make sure that all staff have appropriate training and the clients have the best possible care.

Level 2 and 3 Health and Social Care.
TQUK Level 3 Certificate in Assessing Vocational Achievement (QCF).
Level 4 NVQ Diploma in Business Administration (QCF).
Level 5 Leadership and Management.

Level 3 End of Life Care.

Level 2 Award in Food Safety in Catering.
Level 2 Food Safety and Hygiene.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 2 Certificate in Team Leading Knowledge.
NCFE Level 2 Certificate in the Principles of Care Planning.

Level 1 Mental Capacity Act & DOLs.

Deborah

Deborah Bradwell

Job Title: Senior Community Care Worker

Joined: 2016

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
Deborah acts as a leader to the care teams and is also responsible for communicating information to the Management Team of any changes or concerns for both the clients and the care team.

Level 2 Health and Social Care.
Level 2 Team Leading.
Level 3 Health and Social Care.

Level 1 Medication Awareness.
NCFE Level 2 Certificate in Understanding the safe handling of Medication in Health and Social Care.

Level 2 Award in Food Allergen Awareness.
Level 2 Award in Food Safety in Catering.

Care Certificate.

Helen

Helen Humphreys

Job Title: Community Care Worker

Joined: 2016

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

BTEC First Diploma in Caring.
Level 2 NVQ in Health and Social Care.

Level 2 Award in Food Safety in Catering (QCF).
NCFE Level 2 Certificate in Understanding Working with People with Mental Health Needs.
Level 1 Medication Awareness.

Currently completing Level 3 in Health and Social Care.

Mark

Mark Reedy

Job Title: Community Care Worker

Joined: 2016

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 3 Health and Social Care.
Level 2 Team Leading.

Care Certificate.

Godfrey

Godfrey Connor

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 1 Medication Awareness.

Currently completing Level 2 Health and Social Care.

Rebecca

Rebecca Taylor

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 3 End of Life Care.
Level 2 TQUK Diploma in Health and Social Care (Adults ) for England (QCF)
Level 2 Highfield Award in Food Safety in Catering (RQF)
Level 1 Safeguarding Adults.
Level 1 Mental Capacity Act & DOLs.

Daisy Dignity in Care.

Terri

Terri McGrane

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Claire

Claire Whitfield

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 2 and 3 in Health and Social Care.

Bachelor of Science with Honours, Upper Second Class in Health and Community Studies.

Level 1 Safeguarding Adults.
Level 1 Medication Awareness.
Level 1 Mental Capacity Act & DOLs.
Level 2 HABC Award in Food Safety in Catering (QCF).
NCFE Level 2 Certificate in Common Health Conditions.
Level 3 End of Life Care.

Daisy Dignity in Care.
Care Certificate.

Susan

Susan Morris

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 1 Medication Awareness.

HABC Level 2 Award in Food Safety in Catering (QCF).

Currently completing NCFE Level 2 Certificate in Principles of Dementia Care.

No image found

Lara Butterworth

Job Title: Community Care Worker

Joined: 2017

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.

Level 2 in Health and Social Care.

Various in-house certificates for mandatory training.

Melanie

Melanie Morton

Job Title: Community Care Worker

Joined: 2018

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients

Melanie

Melanie Morton

Job Title: Community Care Worker

Joined: 2018

Description:

To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients