Elite Care Services (UK) Ltd offers home care services in Cheshire, Tameside and Stockport.
A rigorous selection process is undertaken before prospective staff can the company's team of senior community care workers and community care workers working to support and care for individuals in their homes.
Trustworthy care by caring staff is given to clients. Respect, courtesy and dignity comes with the home care services offered.
Whether it be help with preparing meals, a friendly chat, dementia care, palliative care or something else, Elite Care services is here to meet the individual needs of its clients.
Owner : Elite Care Services (UK) Ltd
Person in charge: Hayley Penkett (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 12
Staff Languages (other than English): Dutch
Fees Guide: £13.25 per hour, per worker
Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service
Visiting: Appointments recommended but Elite Care Services (UK) Ltd do offer an open door policy where you could walk in and speak to a member of the team.
Parking: On street parking
Latest Care Quality Commission* Report on Elite Care Services (UK) Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Elite Care Services (UK) Ltd has a Review Score of 9.8 (9.830)
The Review Score of 9.8 (maximum of 10) for Elite Care Services (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Elite Care Services (UK) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.83 for Elite Care Services (UK) Ltd is calculated as follows: ( (39 Excellents x 5) + (8 Goods x 4) ) ÷ 47 Ratings = 4.83
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Elite Care Services (UK) Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Barbara S (Daughter of Client) on Friday 8 September 2017. Relates to July 2017.
Mum wanted to remain at home whilst I was going on holiday. She felt secure and cared for by the staff and I felt confident to go away, knowing her needs would be met by the professional and caring team.
Sadly mum deteriorated and the team arranged for her transfer to hospital, notified extended family and stayed with her until the ambulance arrived. Unfortunately mum passed away. But the agency continues to extend their care and support to me and our family. We will be eternally grateful for their love and care.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by R H (Daughter of Client) on Friday 30 June 2017. Relates to June 2017.
I continue to be extremely pleased with the service and commitment we receive from this care company. I would thoroughly recommend this company. The staff are especially important and always are pleasant and supportive and professional.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Barbara O (Daughter of Client) on Monday 5 June 2017. Relates to May 2017.
I came across Elite just in time. As they started to look after my dad, he started to go downhill very quickly. It was as if they'd known him for a long time. Every single carer was just that - 'caring'. They were so gentle and understanding. They never rushed and couldn't do enough to help. What a massive difference they made to his last weeks for which I will be forever grateful. Another point is that they all like their jobs and the company they work for, they clearly felt looked after. Even after dad died they showed such concern, compassion and respect.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jonathan R (Client) on Wednesday 17 May 2017. Relates to May 2017.
Great service, pleasant staff.
All round 10/10 service.
Never had any issues, always on time and do a fabulous job. Couldn't praise enough.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by B B (Daughter of Client) on Monday 26 September 2016. Relates to September 2016.
Mum has been fairly settled since starting with Elite Care Services (UK) Ltd. Although she does complain of having to keep reminding the carers how she likes things. Also, the only main difficulty is that the carers according to my mum (who can be difficult a lot of the time) is that the carers, on entering mums flat and commenting on how tired they are which she takes that they are not really wanting to do tasks for her. She could be taking things out of context and I am aware of that but would perhaps hope that these comments could reduce to stop her making such a big issue of things. This isn't a complaint about the care received.
How likely would you be to recommend Elite Care Services (UK) Ltd? Likely
Overall Standard: Good
Staff: Good
Care / Support: Good
Management: Good
Treated with Dignity: Good
Value for Money: Good
Review submitted from a Postal Card by Karen W (Daughter of Client) on Tuesday 16 August 2016. Relates to August 2016.
A quality care service, give the help needed and very open and responsive to giving the support needed with high standards of respect, dignity and attention to person-centred care. I am happy my parents receive care from Elite.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Pauline S (Daughter of Client) on Tuesday 10 May 2016. Relates to April 2016.
Very professional service with extremely caring staff. Nothing is too much trouble even when I have changed the contracted service and times. Very flexible which is paramount when dealing with vulnerable older people.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Good
Staff: Good
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Glyn L (Daughter of Client) on Monday 4 January 2016. Relates to January 2016.
Elite Care have provided a very professional but caring service to my 87 year old mother who is battling with dementia. They are reliable, efficient, safety conscious, caring, trustworthy and innovative all at the same time. My sister and I would be unable to carry the caring load without the considerable input that Elite Care give. They have offered us a very personal service getting involved with suggestions and changes when things have deteriorated. My mum has some challenging problems and Elite have dealt with them amazingly - taking it all in their stride. I cannot recommend them enough.
How likely would you be to recommend Elite Care Services (UK) Ltd? Extremely Likely
Overall Standard: Excellent
Staff: Excellent
Care / Support: Excellent
Management: Excellent
Treated with Dignity: Excellent
Value for Money: Excellent
July 2017
Recipient: Elite Care Services (UK) Ltd
Date: Tuesday 18 Jul 2017
Job Title: Director of Services
Joined: 2014
Description:
Running Elite Care Services (UK) Ltd, Accounts, recruiting staff and making sure the service runs smoothly.
Job Title: Registered Manager
Joined: 2014
Description:
Appointed to manage the domiciliary care service across the borough. Hayley works to ensure that all staff have the appropriate training.
Hayley is eager to ensure that all clients receive the best possible care and that staff develop within the business.
Level 2 and 3 Health and Social Care.
Level 5 Leadership and Management in Care.
NCFE Level 2 Certificate in Understanding the safe handling of medicines.
NCFE Level 2 Certificate in Understanding End of Life Care.
NCFE Level 2 Award in Occupational Health and Safety.
TQUK Level 2 Award in Moving People Safely (QCF).
NCFE Level 2 Certificate in the Principles of the Prevention and Control of Infection in Health and Social Care.
NCFE Level 2 Certificate in Understanding the care and management of Diabetes.
NCFE Level 2 Certificate in Equality and Diversity.
NCFE Level 2 Certificate in Mental Health Awareness,
NCFE Level 2 Certificate in Cleaning Principles.
NCFE Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care.
NCFE Level 2 Certificate in Information, Advice or Guidance.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 2 Certificate in Understanding Working with People with Mental Health Needs.
NCFE Level 2 Certificate in Team Leading Knowledge.
QA Level 2 Award in Emergency First Aid at Work (QCF).
NCFE Level 2 Certificate in the Principles of Care Planning.
QNUK Level 2 Award in Basic Life Support and Safe use of an Automated External Defibrillator (QCF).
Currently completing Level 5 Leadership and Management.
Job Title: Community Care Worker
Joined: 2014
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 4 Pharmacist Assistant.
Level 2 and 3 Health and Social Care.
Level 2 Team Leading.
Level 4 Business Administration.
NCFE Level 2 Certificate in the Principles of Dementia Care.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 3 Certificate in Understanding End of Life Care.
NCFE Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care.
Level 2 Award in Food Safety in Catering.
NCFE Level 2 Certificate in Awareness of Mental Health Problems.
NCFE Level 2 Certificate in Understanding Nutrition and Health.
NCFE Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care.
Level 2 Award in Food Allergen Awareness.
Care Certificate.
Certificate of Good Practice.
Job Title: Community Care Worker
Joined: 2015
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 2 Health and Social Care.
Level 3 Certificate in Palliative Care.
Level 1 Medication Awareness.
NCFE Level 2 Certificate in Infection Control.
NCFE Level 2 Certificate in Cleaning Principles.
Level 2 Award in Food Safety in Catering.
NCFE Level 2 Certificate in Common Health Conditions.
Care Certificate.
Currently completing NCFE Level 2 Certificate in Care Planning.
Currently completing Level 2 Diploma in Cleaning Principles (QCF).
Job Title: Deputy Manager
Joined: 2016
Description:
Appointed to manage the domiciliary care service alongside her manager. Staceyleigh works hard to make sure that all staff have appropriate training and the clients have the best possible care.
Level 2 and 3 Health and Social Care.
Level 4 NVQ Diploma in Business Administration (QCF).
Level 2 Award in Food Safety in Catering.
NCFE Level 2 Certificate in Common Health Conditions.
NCFE Level 2 Certificate in Team Leading Knowledge.
NCFE Level 2 Certificate in the Principles of Care Planning.
Currently completing Level 5 Leadership and Management.
Job Title: Senior Community Care Worker
Joined: 2016
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
Deborah acts as a leader to the care teams and is also responsible for communicating information to the Management Team of any changes or concerns for both the clients and the care team.
Level 2 Health and Social Care.
Level 2 Team Leading.
Level 1 Medication Awareness.
NCFE Level 2 Certificate in Understanding the safe handling of Medication in Health and Social Care.
Level 2 Award in Food Allergen Awareness.
Level 2 Award in Food Safety in Catering.
Care Certificate.
Currently completing Level 3 Health and Social Care.
Job Title: Community Care Worker
Joined: 2016
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
BTEC First Diploma in Caring.
Level 2 NVQ in Health and Social Care.
Level 2 Award in Food Safety in Catering (QCF).
Level 1 Medication Awareness.
Currently completing Level 3 in Health and Social Care.
Currently completing NCFE Level 2 Certificate in Understanding Working with People with Mental Health Needs.
Job Title: Community Care Worker
Joined: 2016
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Health and Social Care Apprenticeship - Level 2 NVQ in Care.
Level 1 Medication in Awareness.
Currently completing Level 3 Health and Social Care.
Job Title: Community Care Worker
Joined: 2016
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 3 Health and Social Care.
Care Certificate.
Currently completing Level 2 Team Leading.
Job Title: Community Care Worker
Joined: 2017
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Job Title: Community Care Worker
Joined: 2017
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Job Title: Community Care Worker
Joined: 2017
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 2 and 3 in Health and Social Care.
Bachelor of Science with Honours, Upper Second Class in Health and Community Studies.
Level 1 Medication Awareness.
Currently completing NCFE Level 2 Certificate in Common Health Conditions.
Job Title: Community Care Worker
Joined: 2017
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 1 Medication Awareness.
HABC Level 2 Award in Food Safety in Catering (QCF).
Currently completing NCFE Level 2 Certificate in Principles of Dementia Care.
Job Title: Community Care Worker
Joined: 2017
Description:
To enable clients, with individual needs, to improve their quality of life within the community.
To promote independence, well-being and healthy life choices amongst clients.
Level 1 Medication Awareness.
Currently completing Level 2 Health and Social Care.
