Prompt Healthcare Staffing

Unit 42, Cornwallis House, Howard Chase, Basildon SS14 3BB
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9.9 19 Reviews
  • Prompt Healthcare Staffing, Basildon
Prompt Health Care provides care and support to adults and children who wish to continue to live in their own homes or supported accommodation.

Their carers will offer services designed to meet the needs of people who require various personal care and support in their daily living. Prompt Health Care will also provide care and support to service users who live: At Home; Supported; Semi Independent or in Independent accommodation.

Their services include:

Personal Care •        Getting out of bed •        Washing / Bathing / Showering •        Getting dressed / Undressed • Prompting to Take Medication.

Domestics •        Making / Changing the Bed •        Laundry / Ironing •        Washing Up •        Shopping

Social Care •        Assisting in Making Appointments •        Assisting with Attending Clubs / Day Care Centres

Nutritional Care •        Preparation of Breakfast •        Preparation of hot meals •        Preparation of Light Meals / Snacks •        Preparation of Drink

Within 24hrs of receiving a referral, professionals are able to carry out an assessment and set up a support plan. They operate an on call service and can be contacted after office hours.

Prompt Healthcare offer Service Users the best services and to their Carers; flexibility, ongoing support and Training. All of the Carers are trained above the minimum standards to include NVQ Level 2 & 3 in Health and Social Care.

All Carers are DBS (formerly CRB) checked and have satisfactory references.

The service is regulated by The Care Quality Commission (CQC).

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Care Provided by Prompt Healthcare Staffing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Prompt Healthcare Staffing Ltd
  • Person in charge
  • Amna Butt (Registered Care Manager)

Funding & Fees Guide for Prompt Healthcare Staffing

  • Prices

  • Rates varies.

  • Rate depends on the Service required and loction.


    Book a care package of at least 14hours per week and get an Hour discount on completion of a 30days contract.

Prompt Healthcare Staffing Reviews (19)

9.9

Prompt Healthcare Staffing has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Prompt Healthcare Staffing has 19 reviews.

Overall Experience

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Date Published

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Review from M C (Client) assisted by family/friend published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are mostly excellent. I didn't feel that I could mark them as such because there are one or two staff that aren't as good. I have little contact with the office staff and management, so I am unable to give feedback. I would appreciate it if I had a weekly rota, so that I know in advance
who is coming.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you so much for your honest and thoughtful feedback. We're really pleased to hear that you feel most of our care staff are excellent-that's always encouraging to know. We understand that consistency is important, and we'll certainly take your comments on board regarding the few staff who may not meet the same standard.We also appreciate your note about limited contact with our office staff and management. We're always here if you need us, and we'd be happy to check in more regularly if that would be helpful.Regarding your request for a weekly rota-thank you for raising this. We completely understand how valuable it is to know who will be visiting in advance, electronic access was given to one of your NOK as you informed us you are unable to use the required devices to log in. We can communicate your rota with you by phone if that helps.Thanks again for sharing your thoughts-we truly value your input as it helps us continue to improve our service.


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Review from Colin K (Son of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provider. Friendly, helpful carers and the office are excellent as well. The carers are excellent with my mother and she really enjoys their company when they on duty at her house. The whole team at Prompt Healthcare are professional and supportive.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you for letting us know how well we are doing. Thank you for all your quick responses when we needed to communicate. We are glad mum is happy with our Service. We continue to do our best to provide excellent care.


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Review from Claire S (Granddaughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed waking night care for my nan at short notice. Care Manager was excellent. When I first called I was stressed and I had to then take another call. The care manager rang me back and was able to confirm availability for care and organised to visit to my nan that afternoon. She then arranged for
an excellent carer to help my nan go to the toilet multiple times in the night and also arranged the same carer for the following night. The carer was very nice, experienced and excellent! I was kept informed of updates via text and able to call the number to speak about any further care I needed. Overall Prompt Healthcare was amazing and I cannot thank the care managers and carer enough. Thank you!

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you for letting us know what we do well and passionate about.


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Review from C P (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt are amazing willing to go above and beyond for their clients office staff are also amazing they always try to accommodate wherever possible they are worth their weight in gold couldn't do without them

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you for letting us know we are up to the task. We are ever willing to help were we can.


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Review from Trevor P (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the people that come to help me, especially my regular person. Also they're very helpful and very polite main things. Main thing is I like punctuality. I'm a very punctual person myself so I think punctuality is very important in in in this kind of company where it should be manners which also
comes into it which I think should be brought and said about madness when I I think everyone that comes to me have well-mannered people and I'm pleased with it and that's all I got to say

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thanks for letting us know that the Care Givers match the Service required and are respectful as well as hold the values of the organisation.


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Review from J B (Son of Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt providers very good care to my mother. All the staff are great and deliver an outstanding service.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

We appreciate your feedback. It means a lot to know that our staff are making a positive difference. If there is anything more we can do, please don't hesitate to reach out


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Review from Jenny M (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the standard of care my Mum has received from her carers over the passed 2 and a half years. The professional standard of care provided has been fantastic, especially when Mum was released from Hospital where she had been neglected in basic hygiene which resulted in terrible
sore's. Mum's words are "my girls are not just carers but are my friends" I think that say's it all.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you so much for your kind words and for taking the time to share your experience. It truly means the world to us to know that our carers have made such a positive impact on your Mums well-being. Providing compassionate, person-centered care is at the heart of what we do, and we are delighted to hear that your Mum not only receives high-quality support but also feels a genuine connection with our team.We understand how important it is to ensure comfort, dignity, and respect in every aspect of care, and we are so pleased that we could support your Mums recovery and ongoing well-being. Your feedback is a testament to the dedication and commitment of our carers, and we will be sure to share your kind words with them.


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Review from Andrew s (Son of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff really care when dealing with my father and we have had no problems or concerns at all. They always make him feel comfortable and nothing is too much trouble. He really looks forward to their visits.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Providing compassionate and person-centred care is at the heart of everything we do, and we are delighted to know that our team has made a positive impact. We appreciate your trust in our service and will continue to ensure that your father receives the highest standard of care.


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Review from Sarah T (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very Happy with the care my Father receives from the Carers at Prompt.
He is especially grateful for one member of staff in particular an amazing caring and honest man! He would have him full time if he could.
I would recommend this provider to anyone.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

That's wonderful to hear! Thank you so much for your kind words and recommendation. We're delighted that your father is happy with the care he receives, and we truly appreciate your recognition of our dedicated team. Well be sure to pass on your kind words to the staff member you mentioned it means a lot! If there's anything more we can do to support your father, please don't hesitate to reach out.


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Review from D W (Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt provide care for all my personal hygiene, meals, housekeeping needs and access to the community.
In my 7yrs+ with them, I can confirm the care staff are all lovely, friendly, empathetic and knowledgeable women. I quickly felt like I had good friends coming to attend my needs, rather than paid
care staff, as Prompt Healthcare carers are genuinely decent people, who're interested in the wellbeing of their clients, form wonderful interpersonal connections and take pride in their work. 
I've always felt safe and comfortable with them, I can depend on them through my good days and bad. My regular carers swiftly learned to recognise signs of flare-ups, or a migraine starting and do everything possible to support me without exacerbating it. When I've had emergencies, the office and care staff acted on my behalf, going above and beyond, to ensure my well-being and safety.  
They're even wonderful with my elderly cat!
Prompt Healthcare Staffing is the very best care company I've experienced!

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

It has been a pleasure working closely, and providing the tailored Service needed. It is never too much to work out issues and come to an agreement.


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Review from Dennis L (Brother of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the festive holidays Prompt Healthcare were attentive to my brother who has been in their care for some time now. Where I've recently moved to Manchester it hasn't been easy for me to be there, especially on this occasion.
The carers were kind and had made him Christmas Dinner. They even went
as far as to setup a FaceTime call as he isn't the greatest with technology.
Really appreciate the effort that everyone at Prompt put in during this period. Thanks again!

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you for letting us know the value of our work. It is always a pleasure for the team to go extra miles with those little things that brings joy to lives.


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Review from Rachael F (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to office, meeting new people. They understand me, they are nice to me, they understand my needs the carers are really nice to me. They know when tell me they are coming round. When I get a new carer, the office tells the carer my likes and dislikes and so they know how to relate with
me. They support me to be independent as they know I like doing my own stuff.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

It is always a pleasure to have you in the office and keep in touch with how things are going with your willingness to share any issues.


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Review from Richard L (Power of Attorney of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers genuinely care for my friend. They are incredibly patient - he has Parkinsons Dementia and other health issues and is prone to the use of bad language., and moods, which they look to get him to move on from. They're cheerful, and bearing in mind what is involved (incontinence), I can do no
more than express my thanks and admiration to the team, for their patience and professionalism, and would happily recommend the company.

Reply from KAY YEKOVIE, Care Manager at Prompt Healthcare Staffing

Thank you for taking the time to write us feedback. It has been a pleasure getting to know him while providing care. We have been on the journey together, we appreciate your support in some of the challenging times.


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Review from Jane P (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is excellent. The carers are gentle and compassionate and cope with his dementia and confusion with patience and respect. They wash and dress him, help him shave and help him find anything he's lost between visits. Couldn't wish for better care. Thank you.

Reply from Kay Yekovie, Care Manager at Prompt Healthcare Staffing

Prompt Healthcare Staffing Carers have been supporting this customer and we are glad the service is meeting the required need.


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Review from Ian HH (Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have care three times a day 7 days a week all I can say is a excellent service has been provided by all staff

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Review from Catherine P (Daughter of Client) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The standard of care was very poor. The carer showed no warmth or compassion towards my mum. The carer cross-contaminated with wearing her coat, etc. whilst carrying out personal care on my mum and then making her a hot drink with the latex gloves on that she used for personal care. My mum had paid
for a period of time but this was never met by the carer and on one occasion was in the home for 3 minutes only! My mum had paid for 30 minutes! There was no warm welcome by the carer when entering the home. The service my mum received was unacceptable and prompt, would never be recommended to any person who wishes to have care within the home.

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Review from Brian S (Husband of Client) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say for the few days your staff attended my wife, they were most caring and proficient we could wish for I and my family thank you.

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Review from M S (Daughter of Client) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was previously with a different company, very disappointed and therefore cancelled. Recommend Prompt Healthcare who are completely different, very satisfied with the service provided. All staff are friendly and professional. I would recommend this excellent company.

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Review from R R (Husband of Client) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in the hands of the above agency for only four days. During that time care and attention to detail that she received was second to none. At all times the staff who visited had only one thing in their minds, to treat my wife with the utmost respect. Their tasks carried out with the utmost
caring and attention to detail. Overall with respect from myself thank you very very much.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Prompt Healthcare Staffing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Prompt Healthcare Staffing is calculated as follows: ( (72 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 78 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prompt Healthcare Staffing is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Amna

Amna Butt

Job Title: Care Manager

Joined: 2018

Amna Butt
Has over 20yrs experience working in the Social care sector. Amna has worked her way up from hands on care in the community and progressed to achieve Qualifications in Socil care including NVQ 5 in health and Social care to been a Registered manager.


Kay Yekovie is the Nominated individual and also a Registered Care Manager for Basildon Branch. Kay is a registered Adult nurse who specialised in Substance misuse as a none medical Prescriber.
Kay studied at City University London for her Nurse qualification. After years of working full time in various settings decided to focus on working in Social care.


Frequently Asked Questions about Prompt Healthcare Staffing

What Type of Services does Prompt Healthcare Staffing offer?

Prompt Healthcare Staffing offers Home Care.

How many Carers does Prompt Healthcare Staffing employ?

Prompt Healthcare Staffing employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prompt Healthcare Staffing to verify any information. View our terms and conditions. Prompt Healthcare Staffing has a Platinum Service – more info.