Braeburn Care Ltd - Tunbridge Wells & Tonbridge

Aurora House, Chiddingstone Causeway, Tonbridge TN11 8JU

Braeburn Care Ltd - Tunbridge Wells & Tonbridge
Braeburn Care Ltd - Tunbridge Wells & Tonbridge
Braeburn Care Ltd - Tunbridge Wells & Tonbridge

Braeburn Care, launched in Spring 2015, offering a wide range of care at home services tailored to individual needs, designed to support an independent lifestyle and carried out by a committed and compassionate team.

Through professional and friendly care provision, a dedicated team can offer a real alternative to residential care, committed to supporting independence and personal freedom allowing customers to remain content within homely and familiar surroundings.

Group : Braeburn Care Ltd

Person in charge: Katy Osborne (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 40

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Braeburn Care Ltd - Tunbridge Wells & Tonbridge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Braeburn Care Ltd - Tunbridge Wells & Tonbridge has a Review Score of 9.4 (9.417)

The Review Score of 9.4 (maximum of 10) for Braeburn Care Ltd - Tunbridge Wells & Tonbridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Braeburn Care Ltd - Tunbridge Wells & Tonbridge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Braeburn Care Ltd - Tunbridge Wells & Tonbridge is calculated as follows: ( (64 Excellents x 5) + (59 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Braeburn Care Ltd - Tunbridge Wells & Tonbridge is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge?

  • Extremely LIKELY
    12
  • Likely
    9
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Braeburn Care Ltd - Tunbridge Wells & Tonbridge

  • Client / Service User
    12
  • Daughter of Client/Service User
    8
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

Housework required due to arthritis, COPD and risk of falls. Staff are kind, helpful and willing. They do a good job for 1 hour a week.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Mum and I have used Braeburn Care for a couple of years now and they are by far, the best of the 3 agencies used since mum was diagnosed with dementia in 2012.

Braeburn allocates one main carer to mum who is there 70% of the time which helps as we know there is consistency and the carer can really get to know mum and build a relationship.

Any issues are listened to and dealt with efficiently.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Braeburn Care provided emergency respite through 'carers first' programme to support carers.
Recommended by a friend who had used their services to great satisfaction.
Unfortunately, at our time of need, Braeburn were moving offices and there seems a disconnect between the 'dispatcher' and 'user'.
First two 4hour sessions went well, with a young willing carer who had all the right attributes and my husband, reluctant to accept assistance, was OK.
Change of staff and a senior, who actually arrived on a wrong day. Give them a chance to settle into the new office. Staff excellent front line.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Good

Value for Money: Satisfactory

Harriet Smith, Managing Director at Braeburn Care Ltd - Tunbridge Wells & Tonbridge responded to this review on 10 Oct 2017:

Following this recent review from the reviewer, who rated us as satisfactory/good due to a care worker arriving on what the customer perceived to be the incorrect day. We have made contact with the reviewer who has stated that the care was administered on the correct days as per an email sent to her confirming all the call dates/times prior to taking place. However, unfortunately, the customer got their days/dates confused. Feedback we have been given on this matter is that in future correspondence it would be preferred that state the day in "words" as well as numerically. This is something that Braeburn Care will implement with immediate effect.

Mum is happy with the care visits provided. Some calls are better than others, but overall she is quite content with the service.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Harriet Smith, Managing Director at Braeburn Care Ltd - Tunbridge Wells & Tonbridge responded to this review on 10 Oct 2017:

As well as this recent review from the son of our customer, we also previously received a review from our customer’s daughter who rated us as excellent. We have made contact with the daughter to see if there are any issues that we need to address as a company in order to bring the 2 NOK's reviews in line. The daughter assures us that there has been no decline in the level of care and service supplied by Braeburn Care. This is simply a matter of personal perceptions.

My father, a frail man in his mid 80s, has recently enjoyed 2 holidays with me and my family in Tunbridge Wells thanks to Braeburn Care. He lives in Leicestershire and has carers there but we wanted to invite him to stay with us. Knowing that there are such reliable and cheerful helpers coming to help him every morning has meant he has felt settled and relaxed. Thank you for being so gentle and considerate with him. He is already planning his next trip!

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Best one I've had. They're more mature than previous carers I've been with.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I am completely satisfied with all aspects of care.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Mum was very apprehensive when first advised that to enable her to stay at home, she had to have carers in. From the very first visit, her mind was put at rest. Their priority was Mum -
they assessed needs and implemented them, she has regular assessments and all staff are caring, kind and supportive. Just what you need to feel safe.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very satisfied with the service.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

My carers always cheer me up thereby making me cheery instead of feeling sorry for myself.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Everyone is very caring towards my mum and help her wash and do her meals for her. Chatting to her is important and they always have time to do this.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

I have had no problems whatsoever with my care. My carers have been courteous, pleasant and efficient.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Braeburn Care are the third care company my mother has had homecare provided by.
They are by far the best we have experienced.
The carers are punctual and reliable and carry out the required tasks satisfactorily.
The office staff are very polite and helpful.
They are a first class care provider in my opinion.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I am satisfied with the service provided for my parents.
They would be unable to live independently without this service, so it is important to them.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Braeburn Care have consistently provided excellent care for my father and are always very helpful when changes need to be made.
All the staff show kindness and empathy at all times.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

Management excellent.
Overall efficient and caring.
Prepared to be adaptable to changing demands and needs.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Since my 93-year-old wife suffered a severe stroke 11 years ago, Braeburn have been the most efficient care company we have had.
The weekly schedule of carers and times is very useful.
Their carers are true carers, who never rush and are very patient and kind with both my wife and I.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are brilliant. Always helpful and with a smile.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

I have carers 4 times a day for personal care and a meal prepared. I find them very good and pleasant to chat to.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

Everything is excellent I'm happy with the care I get from Braeburn Care.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Excellent

I feel that the care I received after my time in hospital from the home care staff has been excellent in every way. The care has been given with friendliness, politeness and in every one of the ladies, a genuine concern for me and a vulnerable elderly person.
They all ensured that everything was done which was of help to me an they made sure I was not left with a task to do which would have been difficult for me to manage alone.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As of this time I have no complaints at all.

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4 out of 5

Care / Support: Good

Treated with Dignity: Good

Value for Money: Good

A very well organised company. Efficient and cheerful. Perhaps a little training in the kitchen?

How likely would you be to recommend Braeburn Care Ltd - Tunbridge Wells & Tonbridge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

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