Bluebird Care (Herefordshire)

Unit 4a The Granary, Wormbridge Court, Wormbridge, Hereford HR2 9DH

Bluebird Care (Herefordshire) provides a high quality service that is tailored to individual preference, allowing customers to live life their way while safeguarding their health and well-being.

Provision can include complex and palliative care packages, as well as short-term needs, respite and post-hospital support, co-ordinated with related health services where necessary.

Specialist areas include Dementia, Parkinson's and Motor Neurone Disease. Bluebird Care recruits staff very selectively and provides training of a high standard to ensure that customers are supported to remain living independently in their own home.

Group : Bluebird Care

Person in charge: Hazel Godsall (Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 12

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (Herefordshire): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Bluebird Care (Herefordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Herefordshire) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.593 for Bluebird Care (Herefordshire) is calculated as follows: ( (36 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 54 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Herefordshire) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bluebird Care (Herefordshire) has a Review Score of 9.6 (9.593) from 9 Reviews

Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Herefordshire)?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Herefordshire)

  • Client / Service User
    3
  • Son of Client/Service User
    3
  • Daughter of Client/Service User
    2
  • Husband of Client/Service User
    1

Very helpful and pleasant at all times.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Good care for customers punctual and polite thorough approach to cleaning and good interaction with customers.

How likely would you be to recommend Bluebird Care (Herefordshire)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Bluebird provides excellent care for my mm. Living in the country as we do it has been difficult in the past to get care. Bluebird are always on time and if there are any problems they are constantly in communication with myself.

Thank you Bluebird.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We only used the carers for a short time before my father was admitted to hospital. They were caring and nothing was too much trouble. They treated dad with respect at all times.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My wife needed treatment each morning to get out of bed, use a commode, be washed, be dressed and then transferred to a wheelchair - using a 'banana board'.
We thought we were lucky to have found Bluebird Care. They were all, management and staff, efficient, kind and friendly - always a pleasure to have in the house and helped my wife greatly through a difficult part of her life.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Hazel Godsall, Director at Bluebird Care (Herefordshire) responded to this review on 06 Apr 2018:

Thank you for your kind words. The team at Bluebird Care wish you all the best.

All staff very friendly and helpful.
Always great at communicating with my mother and nan as well as myself.
Always treated my mother and nan with dignity and respect.
Would highly recommend.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

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Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Can I thank all at Bluebird for everything you have done for Mum. In the early days of daily visits, I know Mum enjoyed the company of all the carers who called and of course more recently, the tremendous help and support of the supervisor and care worker. And not forgetting the director, who throughout it all, have been a joy to deal with.
The care and support Bluebird has provided, in all its forms, not only has given Mum much needed assistance and company but for me also great comfort in knowing Mum has been in safe hands and relieved my anxieties.
Thank you so much.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I am so pleased to have found Bluebird Care. My mother has vascular dementia and is not keen on maintaining personal hygiene. She is far more compliant when the lovely ladies from Bluebird Care arrive. I am very grateful for their help and kindness.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I like to see the carers, they are excellent at their job.

How likely would you be to recommend Bluebird Care (Herefordshire)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

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