Four Oaks Healthcare

Fort Dunlop, Fort Parkway, Birmingham B24 9FE

Four Oaks Healthcare
Four Oaks Healthcare
Four Oaks Healthcare

Four Oaks Healthcare have a proud track record of matching the right professional to the right client, while pursuing an ethos based on person-centred care.

Founders are very experienced in the benefits of personalised home care and the many complications that adults might need support with. Honesty, professionalism and respect are at the core of the provider's values.

Care workers look to help clients feel more independent, empowering them where possible while safeguarding any well-being concerns, including relating to disability and mental illness.

Owner : Four Oaks Healthcare

Person in charge: Larry Muzondo (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 45

Staff Languages (other than English): Punjabi Mirpuri, Bengali; Bangla, Gujarati

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Four Oaks Healthcare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Four Oaks Healthcare has a Review Score of 9.4 (9.420)

The Review Score of 9.4 (maximum of 10) for Four Oaks Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Four Oaks Healthcare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.42 for Four Oaks Healthcare is calculated as follows: ( (75 Excellents x 5) + (53 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 143 Ratings = 4.42

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Four Oaks Healthcare is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Four Oaks Healthcare?

  • Extremely LIKELY
    19
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Four Oaks Healthcare

  • Client / Service User
    8
  • Daughter of Client/Service User
    8
  • Niece of Client/Service User
    3
  • Friend of Resident/Service User
    1
  • Mother of Client/Service User
    1
  • more

Very good.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very good. Thanks.

How likely would you be to recommend Four Oaks Healthcare? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Very professional in all they do and always give it a personal touch.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Susan Nyika, Care Manager at Four Oaks Healthcare responded to this review on 14 Aug 2017:

Thank you for the kind words.

I have found the provided service to be responsive and flexible.
Four Oaks expectation of their carers is high and any problems are quickly addressed. This company's live-in care service has enabled my 93-year-old mother to regain her mobility and dexterity she had lost after a period in hospital and a care home.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

The staff are really helpful and meet the needs of my sister.
My sister's diet has improved and they encourage her to eat healthily when they can.
The staff are flexible when my sister has an appointment so they can go with her.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Four Oaks Healthcare have been extremely helpful and efficient with the care for my mother. We needed help very quickly. An assessment was arranged and care was in place in a matter of a couple of days. We have full faith in the carer with her duties to my mother- administering medication, keeping her safe and the general cooking and maintenance of the house. As we do not live close to my mother, this has been very reassuring. Thank you, Four Oaks.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Can not fault care and kindness given from all the carers.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been using the services since June 2016. We have found the care staff to be very approachable and professional. We have had issues with dispensing of medication in the earlier days and this is now being addressed by the appointment of a care supervisor. We have over the last month, seen a marked improvement of care. My mum enjoys the visits from the carers, we are very pleased and hope to see further improvments.

How likely would you be to recommend Four Oaks Healthcare? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My father is 83 years old and does not go out anymore. I live on the other side of town so need to know that he is in good hands as I work all week.
I never have any concerns with the care he receives as I know I can rely on Four Oaks Healthcare to take care of him. He himself never complains about any of the girls either so I always have peace of mind.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The care my mom has received has been very good. Once the carers knew her needs and requirements these were usually met. Mom needed more care at the beginning of the care package being put into place, but with their help and support and family and neighbors too, my mother has made excellent progress in her health and wellbeing. With everyone pulling together to meet her needs to ensure this. Very happy with the help and support of the carers. Thank you very much for all being so nice to my mom.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Four Oaks Healthcare provided excellent support and care which enabled dad to stay at home for as long as possible. The carers were kind to dad and respected his dignity. The agency were prompt with requests and always helped out even at short notice. I would recommend the agency.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Susan Nyika, Care Manager at Four Oaks Healthcare responded to this review on 13 Oct 2016:

Thank you.

The review was conducted in a professional manner with all concerned arrived on time, introduced everyone, including trainee social worker. All aspects of my son's package was discussed eg. time, staff, his likes, dislikes, needs, we have a very good rapport with the staff and management communication is excellent. They all communicate with my son and relate to his needs with respect and care. Their hygiene standards and safety are first class and we are well aware any problems are sorted by phoning the manager which we have, and he resolves any issues right away.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The agency has some very good carers who have made my dads life bearable. He is appreciated by all the carers that come, a bit difficult at first until they get to know him. I would recommend this agency to anyone.

How likely would you be to recommend Four Oaks Healthcare? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I am happy with the care being provided to my uncle. The staff are very friendly and helpful.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The experience with Four Oaks Home Care has been beneficial to the patients care health and well being. Communication has been excellent at all times.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My friend is well looked after by the carers, considering he can be quite difficult to deal with.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Happy with the care and support my aunt has been given, treated well and with dignity.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Since having Four Oaks agency to look after my husband I cannot fault anything. The carers come on time, and always follow my instructions, and leave me a note if things have not been right. Management are always there to phone up if I have any problems and they will sort them out. I feel safe leaving him ion the care of this agency, and I have peace of mind.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This care company have provided my aunt with a team of four carers, so that the workload is shared. I am aware that the girls try to liaise with each other so the care calls are covered. All the girls look after my aunt to the best of their ability. Her needs are usually met during each call although sometimes the carers need to be reminded of care plan.

How likely would you be to recommend Four Oaks Healthcare? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

All the carers are great. I would prefer as much continuity as possible because if I receive a regular carer, they notice a difference in the condition of my legs which a different carer wouldn't be able to know. The reason I ticked satisfactory for management is because of the continuity with the carers.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

I have had both of my legs amputated and my husband has always cared for me, due to an accident 5 weeks ago my husband injured his hand and could not care for me. Rapid response were involved and Four Oaks Healthcare was asked to take over, the care which I have received is more than I expected. I cannot express how much care and attention I am given. The girls are very attentive and caring. I thank you all so much.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

In our experience, we have found the carers very capable and friendly, ensuring mum's needs are catered for, attending when they are due, leaving mum safely at night.

How likely would you be to recommend Four Oaks Healthcare? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Every carer I have the pleasure to meet, have treated me with the utmost dignity and care, like they would treat their own parents. I cannot fault anyone, would recommend them to anyone, thank you all.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This care company are very good, always on time. They are polite and friendly. They do as they are told to do without any problems.

How likely would you be to recommend Four Oaks Healthcare? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

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