Empathy Care East Anglia Ltd

Diss Business Park Hub 8, Diss Business Centre, Diss IP22 4GT

Empathy Care East Anglia Ltd
Empathy Care East Anglia Ltd
Empathy Care East Anglia Ltd

Empathy Care East Anglia Ltd offer support for a wide range of care needs including dementia care, and are committed to enhancing the daily lives of their clients.

Trained, courteous and professional care workers help clients to remain independent in their homes, while overseeing and assisting with any concerns that they or loved ones might have relating to health and well-being.

All care provision is person-centred and the provider's key values are based around empathy, respect and dignity.

Continuity in the delivery of care is of paramount importance. Therefore, Empathy Care’s care workers work only in localised small care teams thus ensuring clients see the same familiar faces on a daily basis.

The provider ensures that its care workers undergo additional training as standard, over and above the legislative training required. This includes training on subjects such as empathy respect and dignity, care with compassion and TLC (tender loving care).

Owner : Empathy Care East Anglia Ltd

Person in charge: Jonathan Seal (Manager)

Type of Service: Home Care Agency (Privately Owned)

Number of Carers: 10

Fees Guide: £12.50 to £17.50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Empathy Care East Anglia Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.9 Empathy Care East Anglia Ltd has a Review Score of 7.9 (7.906)

The Review Score of 7.9 (maximum of 10) for Empathy Care East Anglia Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Empathy Care East Anglia Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.906 for Empathy Care East Anglia Ltd is calculated as follows: ( (58 Excellents x 5) + (6 Goods x 4) ) ÷ 64 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Empathy Care East Anglia Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Empathy Care East Anglia Ltd?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Empathy Care East Anglia Ltd

  • Client / Service User
    2
  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    2
  • Wife of Client/Service User
    2
  • Granddaughter of Client/Service User
    1
  • more

A company that proves small is beautiful. Every member of the Empathy team, are dedicated, compassionate and kind. I look forward to their visits and can honestly say they have changed my life. They deserve every award going. God bless and thank you all from the bottom of my heart.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My daughter had a massive brain hemorrhage and was air lifted to Addenbrooks for a 7 hour operation, and over 7 months in hospital before coming home. She is at present unable to walk and all the carers have been extremely kind, caring and cheerful, giving every care (including shaving her head for her). Nothing is too much trouble for any of them. They are very adaptable when she has appointments, the carer even came in before 5am the day she went to Addenbrooks for her crainioplasty operation to get her up and ready. I have known a lot of carers, but none better than these. I cannot praise them enough and would recommend them highly to anyone. My daughter wholeheartedly agreed with all I have said.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Empathy have been looking after my grandad for around 6 months now, he has the later stages of dementia, they have been fantastic in taking care of him and going the extra mile to ensure all of his needs are met. Even in the toughest of situations they always deal with it with a smile on their face and nothing is ever to much. Having care experience myself it's lovely to see such a great group of people so passionate about looking after someone who can no longer do it themselves, if it wasn't for them we would be lost, they really know what caring is about what they have done for my grandad will never be forgotten. Great team with a great manager.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

My Father In Law suffers with Dementia and I can not thank Empathy enough for the care they have shown him. The team have shown nothing but professionalism and I would highly recommend there services.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Empathy Care have been brilliant! All their staff have shown kindness and consideration to my wife who very much appreciates the help that they give her. They are always open to suggestions and willing to alter their practice to accommodate any changes in my wife's needs. We both value their cheerful and friendly approach and feel that they have almost become part of the family. They have always been on time and have endeavoured to be flexible when my wife's medical appointments have disrupted the timing of her care plan. We recommend them to anyone needing care unreservedly.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Everyone at Empathy Care are so friendly and have helped my mother in law so much. They always go the extra mile and are very professional and caring. I could not ask for anyone better. They all treat you like they are family. Very happy

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers I have are helpful and caring.

How likely would you be to recommend Empathy Care East Anglia Ltd? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

I would like to thank Empathy Care for the fantastic care they give to my husband. The personal care he receives is above and beyond the call of duty. My husband has a good relationship with the carers who are always polite and kind and who keep to the same times each day. My husband knows which carers are coming each day and this has helped him gain confidence and trust. I cannot recommend Empathy Care highly enough.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband, who has Parkinson's Disease and mild dementia, needed care while I was away for a week. Empathy Care were easy to contact and always responded quickly to my calls and e-mails. The staff came to visit us before taking my husband on and he was introduced to everyone who would be looking after him during the week. In addition to visiting him three times a day, one of the carers took him out on a day when he had nothing else arranged. My husband liked all the staff and appreciated the time they took with him. When there was an issue around medication I was informed promptly of the problem and was made aware that this would be a learning point for staff in the future.

Overall we were very happy with the care my husband received from Empathy Care and would certainly use them again and recommend them to others looking for similar services.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Following a very unhappy time with another Home Care Provider, I turned to Empathy Care to look after my Father for 2 hours, 4 times a week. I’m so glad that I did. My Father now has a smile on his face again and can’t speak highly enough of the Carers. He always looks forward to their visits. The Carers are always polite, have a smile on their face, go the extra mile for him and deliver care as my Father wants it to be. They are kind, considerate, understanding, never rush him and treat him with the utmost respect (not my words, his!) There is always a member of the Management team on hand should I need to speak to somebody about my Father. I am so relieved that I know he is in fantastic hands. Your service Empathy Care, has changed his life and mine. I can now relax knowing he is being looked after as he deserves to be. I can’t recommend you highly enough. Thank you for all your help, support and making him happy again.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am from a Social Service Management, and highly qualified care background, so I know what to expect from a very good home care agency and what the CQC sets out for the standards to be provided. Empathy Care are one of the best care agencies I have come across. Good varied experience, very well qualified, extremely professional, warm and kind, has empathy and understanding. An abundance of common sense, the Carer has a beautiful singing voice, can cook, paperwork all in order and everything is covered, as it should be. They go the extra 10 miles, always arrive on time, excellent communication skills, and the clients happiness, health and needs come first at all times. It is a pleasure to see such wonderful care being provided for my loved one. I am one to believe that all our loved ones deserve the best care, as we would care for them, and that is truly what you have with Empathy Care....if you want the best for your loved one, you know the number to call. My loved one was settled down and is very happy with the care from day one...amazing! We feel blessed to have found Empathy Care!

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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