Saga Care at Home

2 Falcon Gate, Welwyn Garden City AL7 1TW

Saga Care at Home is committed to improving the lives of older people. The premium care at home service is available in Hertfordshire. Created and run by nurses, Saga’s fully personalised service is there to help individuals carry on doing the things they enjoy.

Saga provides a range of services to keep its customers independent - whether it's hourly care, short term respite, longer term care or a live-in carer.

This includes help with housework, cooking and planning of meals, going out shopping or just to meet friends. Saga also provides respite care and companionship as well providing any assistance with day-to-day personal care.

Lead by a registered nurse, Saga offers complimentary no-obligation meetings with a customer care team to discuss individual care requirements to put together a tailored care plan based on their needs and requirements.

Group : Saga Healthcare Ltd

Person in charge: Raquel Burton (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Saga Care at Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Saga Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Saga Care at Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Saga Care at Home is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Saga Care at Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Saga Care at Home has a Review Score of 7.8 (7.833) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Saga Care at Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Saga Care at Home

  • Son of Client/Service User
    1

The carers provided by SAGA are of the highest standard, unfailingly helpful and totally reliable. It is a great relief to know that my Mother receives such a high standard of help and is so appreciative of, and grateful for, the assistance provided.

How likely would you be to recommend Saga Care at Home? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Tom Lamb at Saga Care at Home responded to this review on 02 May 2018:

Thank you, John, for taking the time to review our service and your kind words. Our secret is the quality of our carers - whose commitment, and sensitivity, deliver on our promise of the best client focused homecare.

Submit a Review for Saga Care at Home

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Awards / Recognitions

June 2018

2018 HealthInvestor Awards Finalist

Recipient: Saga Care at Home

Date: Wednesday 13 Jun 2018

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