MyLife Living Assistance (Christchurch)

Office C, Hello House, 135 Somerford Road, Christchurch BH23 3PY

MyLife Living Assistance (Christchurch)
MyLife Living Assistance (Christchurch)
MyLife Living Assistance (Christchurch)

MyLife Living Assistance in Christchurch offers compassionate support to people in their home to retain their independent lifestyle.

The organisation can support a family by ensuring all are happy with the assistance being provided to loved ones who are looking for an exclusively private home care provider.

With caring and friendly assistance from carefully selected staff you can trust, help is on hand to provide people with everything they need.

Staff are determined to deliver a service that respects clients' homes, dignity and privacy.

MyLife offers support to clients in many different ways. Its services include personal care, taking clients out to meet friends and family and offering companionship.

Group : MyLife Living Assistance

Person in charge: Tracie-Jane Gregory (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on MyLife Living Assistance (Christchurch): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.2 MyLife Living Assistance (Christchurch) has a Review Score of 9.2 (9.205)

The Review Score of 9.2 (maximum of 10) for MyLife Living Assistance (Christchurch) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for MyLife Living Assistance (Christchurch) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.205 for MyLife Living Assistance (Christchurch) is calculated as follows: ( (16 Excellents x 5) + (16 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 39 Ratings = 4.205

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for MyLife Living Assistance (Christchurch) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend MyLife Living Assistance (Christchurch)?

  • Extremely LIKELY
    3
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to MyLife Living Assistance (Christchurch)

  • Client / Service User
    4
  • Husband of Client/Service User
    2
  • Daughter of Client/Service User
    1

The carer could not drive, a bit of a disadvantage.

The carer was difficult to understand sometimes, which made it a bit awkward.

The carer was an excellent cleaner!

The carer was a bit strange in her food, I thought we would be sitting down together, but she mainly had snacks in her room.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

All the carers who visit my mum are friendly, efficient and helpful. They treat her with dignity and respect which we both appreciate.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Because we have the same carer visit my wife, she has become relaxed with the visits and now looks forward to the next visit. The carer shows great friendship towards my wife and helps her with all her needs to everyone's satisfaction.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff are always pleasant and professional, willing to please and put me at ease. Their work is of a very high standard. Absolute pleasure.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Things are slowly getting better, at least I know I am informed of any changes to times and carers as there are so many each week. I accept there are times of emergency and it would be nice to have regular times and carers instead of different times each and every day. I hope it can be worked out better than it is now to who is coming and when would be appreciated.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Likely

Average Rating: 

 3 out of 5

Overall Standard: Good

Staff: Satisfactory

Management: Poor

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

I have been using the home care services for the last six months and I have been happy with the attention my wife has received. The carers offer very good service and offer encouraging words to my wife and to me.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

All the staff are good and we get on well with all of them.

How likely would you be to recommend MyLife Living Assistance (Christchurch)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Staff: Satisfactory

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Excellent

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