Promedica24 Live-In Care West Sussex

Chichester PO19 7BB

Promedica24 Live-In Care West Sussex cares for adults with care and/or companionship needs including those with physical and mental conditions.

Care workers are matched with clients by a care team who work closely with our clients and their families.

Promedica24 West Sussex offers good live-in care in the following areas:

Amberley, Angmering, Arundel, Balls Cross, Barnham, Birdham, Bognor Regis, Bosham, Bracklesham Bay, Buriton, Bury, Chichester, Chilgrove, Clapham, Cocking, Coldwaltham, Compton, Dell Quay, Didling, Easebourne, East Dean, East Lavington, East Preston, East Wittering, Elsted, Fernhurst, Ferring, Findon, Fontwell, Funtington, Graffham, Iping, Itchenor, Kirdford, Linchmere, Liphook, Littlehampton, Loxwood, Lurgashall, Midhurst, Northchapel, Pagham, Petworth, Plaistow, Pulborough, Rustington, Singleton, South Harting, Hunston, Selsey, Stopham, Tangmere, Upwaltham, Walberton, Walderton, West Wittering Westergate, Wisborough Green, Worthing and surrounding areas.

Group : Promedica24 Live-In Care

Person in charge: Chris White-Smith (Regional Partner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100+ live-in carers

Staff Languages (other than English): Polish

Fees Guide: From £695 per week

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Promedica24 Live-In Care West Sussex: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Promedica24 Live-In Care West Sussex is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Promedica24 Live-In Care West Sussex in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Promedica24 Live-In Care West Sussex is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Promedica24 Live-In Care West Sussex is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Promedica24 Live-In Care West Sussex has a Review Score of 9 (9.000) from 3 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Promedica24 Live-In Care West Sussex?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Promedica24 Live-In Care West Sussex

  • Daughter of Client/Service User
    3

We contracted Promedica24 when our current care company advised we needed full time live in care to look after my father who has dementia. The Manager visited my parents in their home and after his initial assessment, he arranged for a someone to visit for a more in-depth review of my parent's needs, who stayed for a couple of hours and really got to understand what we would need from a live-in carer and what amount of care my father would require. She was very respectful of my father's condition. Within 10 days our carer had moved in. Hes is a lovely gentleman, very calm and caring and has fitted into our family with ease. After a very stressful period in our lives both mum and I feel that the pressure we had been under has been lifted and life has become much easier since he moved in. Promedica24 has certainly changed our lives, they are a very professional company and mum and I are eternally grateful for their expertise and professionalism.

How likely would you be to recommend Promedica24 Live-In Care West Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Chris White-Smith, Owner at Promedica24 Live-In Care West Sussex responded to this review on 05 Feb 2018:

Thank you so much for your kind words. We feel privileged to have been appointed by your family, and entrusted with your father's care. Successful care depends fundamentally on a trusting 2-way relationship. Your support has been unequivocal from day 1 and is hugely appreciated. Long may it continue.

We have been with Promedica24 for over three months and are thrilled. Throughout everyone has focussed on my mother and understanding her needs. We decided on Promedica based on this and also because of their ‘Good’ CQC report. Also, they pay the carers; they charge exactly what it says on the website – no registration/admin fees suddenly appearing later and they have been operating in Germany for years where there is a tradition of home care - this means they really know what they are doing.

Our carer was with us within 10 days of our first meeting. She is wonderful and has made a super relationship with my mother. For her, anxiety is a huge issue and her carer does everything to keep this at bay whilst maintaining her independence – and cooking fabulous meals!

Subsequently, the regional partner has been a wonderful support – he has a charming way with my mother and keeps in close touch. Promedica have taken a huge burden off my family’s shoulders and really have exceeded our expectations.

How likely would you be to recommend Promedica24 Live-In Care West Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

This is the first time we used the firm, I cannot recommend it more highly.
The carer they sent me was caring and put not only my mum but us at ease right away.
She was five stars, marvellous, also the whole team were fantastic, will certainly use them again.

How likely would you be to recommend Promedica24 Live-In Care West Sussex? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Chris White-Smith, Owner at Promedica24 Live-In Care West Sussex responded to this review on 22 Sep 2017:

It was an absolute pleasure to care for your mother, and enable you to enjoy a relaxing and stress free break. We look forward, hopefully, to supporting you again soon. Your review means a lot to us all, especially our carer who loved her stay with you. Thank you.

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