Home Instead Senior Care (South Devon)

3 Midvale Road, Paignton TQ4 5BD

Home Instead Senior Care (South Devon)
Home Instead Senior Care (South Devon)
Home Instead Senior Care (South Devon)

Home Instead Senior Care (South Devon) strives to reduce the stress felt by the carers of loved ones, while supporting people to live independently in their own homes.

Its team of care workers strives to give carers and clients peace-of-mind knowing that they are able to live a dignified and rewarding life while remaining in their own home. Home Instead Senior Care (South Devon) has been rated by the Care Quality Commission as 'outstanding'. Care can be provided round-the-clock or as when needed, depending on the needs of the service users.

Care workers can offer a companion service and help make travel arrangements and escort clients to appointments. Clients are supported with reading, hobbies, crafts, planning trips and outings while care workers are able to deliver personal care and support services, help with bathing, meal preparation and offering assistance with grooming and dressing.

Care can be provided for people living with dementia, and those who require respite care, convalescence care and care workers can offer medication reminders, wake-up calls and evening tuck-ins.

Group : Home Instead Senior Care

Person in charge: Peter Hughes (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Staff Languages (other than English): Welsh, Spanish; Castilian, Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Parking is available on site at the office, so there is always plenty of parking.

Latest Care Quality Commission* Report on Home Instead Senior Care (South Devon): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9 Home Instead Senior Care (South Devon) has a Review Score of 9 (8.985)

The Review Score of 9 (maximum of 10) for Home Instead Senior Care (South Devon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (South Devon) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.985 for Home Instead Senior Care (South Devon) is calculated as follows: ( (64 Excellents x 5) + (1 Goods x 4) ) ÷ 65 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Home Instead Senior Care (South Devon) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (South Devon)?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (South Devon)

  • Daughter of Client/Service User
    6
  • Client / Service User
    2
  • Son of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1

I have been so grateful to the two carers for all the assistance they have given mum including preventing her being "scammed" by a mobility scooter company. As I live over 200 miles away it gives me huge peace of mind to know someone is checking on mum a couple of times a week, making sure she gets out to the shops and generally sorting out odd jobs. Having met her main carer I took to him immediately and he seems a very good match for mums requirements. The regular feedback I get gives me huge confidence that all is well.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am delighted with the outstanding care given to my mother following the recent death of my father.
The well-trained staff go above and beyond their duties to care for her, providing not only essential physical support but practical help in the home.
I am impressed with the high level of recruitment and matching carers to clients.
In our case providing friendly and knowledgeable carers with an excellent understanding of the needs of the elderly.
The management team are easily accessible by phone, are well organised and above all listen to our needs and requirements.
I can highly recommend this care company.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carer has been visiting my 92-year-old father for 3 months and taking him out of his care home.
My father has really enjoyed every visit and he is now a real friend to my father.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

For the past year, my elderly mother has received care, twice daily, from a dedicated team at Home Instead Senior Care (South Devon). This support has enabled her to continue living independently and safely in her own home. She receives assistance with physical care, light housework, laundry, food shopping, preparation of meals and supervision with medications. Home Instead Senior Care (South Devon) also arrange all necessary GP/pharmacy liaison on behalf of my mother as I live abroad. My mother is treated respectfully and with kindness and likes the continuity of care by her 3 dedicated carers. Home Instead Senior Care (South Devon) keep me updated by text and emails and regularly review the quality of service provided and the satisfaction of the clients. Overall, I have found the Home Instead Senior Care (South Devon) to be a reliable and professionally run organisation which we can trust to provide high-quality care and support for my mother. I would whole-heartedly recommend Home Instead Senior Care (South Devon) to others.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead provide a companionship service for my mum and I honestly cannot fault them. From our initial phone call to present day, they have been amazing. Mum's companion is like a breath of fresh air, she is so full of life and exactly what mum needs. Not only have they been fantastic with mum but also with me. My husband suffered a cardiac arrest suddenly and when I phoned the office to inform them so they could let mum's carer know, the lady I spoke to was fantastic, so kind and caring. It was just like speaking to a friend. Nothing is too much trouble and you just know you're in good hands.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My Mother-in-law (M-I-L) required extra care at home following a fall. Home Instead were caring and professional with their help ensuring the care plan was tailor-made but more importantly, matching care givers to my M-I-L's personality. This approach was so important and refreshing. Care was given fro persona; care and companionship. Home Instead always go the extra mile and this applies to the whole support team.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care given at all times.
Excellent communication between all parties.
Thank you to the manager and our care giver.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead arranged for a lady to visit my mother for 1 hour on a Tuesday, Wednesday and Thursday afternoon. This is first to relieve my mother's partner (& carer) so that he can do some jobs and have some time to himself and secondly to provide female company just for a chat. The lady who visits is lovely, my mother really looks forward to seeing her and enjoys her company. Home Instead did really well to provide just the right person, based on questions asked at the outset.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very pleased with Home Instead Senior Care. Professional/ help introduced to me/ owners very professional. My lady helps with domestic work etc. shopping etc. Hope I do not have to have nursing care but if I do I know it would be first class.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carer and his car are things I look forward to. Our trips out are humorous and stimulating. I feel safe and confident with my carer and enjoy stopping for coffee and feeling part of normal life again.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Home Instead Senior Care Paignton came to the rescue in July 15. I had over the years employed (on my Mum's behalf) several Personal Assistants but over time they had moved on to further their careers - although we still have one dedicated P A who has been with us for four years. I was very nervous about going to an Agency as I had heard many horror stories of people turning up late or not turning up at all - amongst other things. I had spent several months trying to find an agency that could "take us on" and then one day someone mentioned "Home Instead" who were just starting up in Torbay. I made contact with them that afternoon and they came to do an assessment that day. I was very impressed with their ethos and that the service they would provide would be tailor-made to suit Mum and I and that it would be truly personalised. They have more than lived up to this by providing lovely, regular, prompt, caring, dedicated, compassionate, well-suited, care-givers who we value enormously. The Director, Manager or Office staff are always available to sort out any queries of changes to care and take their time to ensure that an efficient and effective service is being delivered. We may well pay that little bit extra for the service but it is worth its weight in gold knowing that I and Mum can depend on them totally. As a full-time carer, this is a must - life is stressful enough as it is without the extra worry of "what time are they coming - if at all" or are they in such a rush that they can't deliver that personalised care that every cared for person and their carers deserve. So, in conclusion, a big Thank You to Home Instead for helping me to continue caring for Mum at home in her twilight years - the alternative would have been a Nursing home.

How likely would you be to recommend Home Instead Senior Care (South Devon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

August 2017

April 2016

Job Vacancies

Staff Profiles

Peter

Peter Hughes

Job Title: Owner

Joined: 2015

Description:

Welcome to Home Instead Senior Care South Devon.

I have had a connection with the South West for most of my adult life and for the past eight years we have lived in Galmpton. My family has a strong medical bias. My wife Mercedes is a Pharmacist, my son is in medical school and my daughter also intends to study medicine. Over the last 25+ years I have provided environmental consultancy services to the exacting standards of the oil, mining, energy and shipping industries. This experience and my family’s medical focus, provides me with an excellent background for delivering the leadership and high quality of service at Home Instead.

I became interested in providing care after a poor experience with care for my father. The stress involved in finding the right care company and meeting his needs took a toll on the whole family. I wanted choice and flexibility, a strong ethic of compassion and responsibility, and confidence in the quality of service. I found it in Home Instead Senior Care and decided to open a business in my own community. From our very first meetings with Home Instead it became apparent that the whole ethos of the company is geared towards quality and ‘doing the right thing’. I am proud to be part of Home Instead Senior Care.

When I do get a few moments to myself you might see me running around the lanes, trying to help the dog shed those few extra pounds (ahem!) but on the fine days I hope to be on the water in my small boat – fishing, swimming or sometimes ‘just sitting’. "Believe me, my young friend, there is nothing - absolute nothing - half so much worth doing as simply messing about in boats.” (Kenneth Grahame – The Wind in the Willows).

Mercedes

Mercedes Hughes

Job Title: Owner

Joined: 2015

Description:

I came to the UK from Cape Town, where I worked in the pharmaceutical industry in quality control, clinical trials, medical writing and lecturing. In the UK I continued my studies specialising in mental health at the John Radcliffe Hospital in Oxford. When we moved to Devon eight years ago with our two children and dog in tow, I managed the pharmacy at Compass House Medical Centre in Brixham for close to five years. I took an opportunity to continue my post-graduate studies at the University of Bath and my work at Torbay Hospital as a Clinical Pharmacist on the Care of the Elderly ward, provided real life evidence on which to base my studies. I am now back in the community and I am a Pharmacist Manager in a well-known local pharmacy. My focus in the business is in training and staff development and I bring all of my healthcare knowledge to maintaining our high standards of care.

As a mother of two, of course my children are the light of my life – but I do like a little bit of interior design, classical music and ballet for enjoyment.

Claire

Claire Walton

Job Title: Deputy Care Manager

Joined: 2017

Description:

I moved to South Devon just 18 months ago and recently got married. Whilst I am new to the area, I am used to and love working in the local community. It has always been extremely important to me to work in a business that sows into the local community, has integrity, honours and respects their staff and has genuine compassion for those they care for. Having worked in both the private and public sector for many years, I felt I wanted a role that enabled me to be out in the community yet also incorporate my business and life skills from the workplace and raising 3 children.

I am passionate about family and have always endeavored to encourage others to be more than they thought possible. My favourite saying is "someone else's ceiling can be our floor". I also love to paint and write. I can often be found at a local beauty spot, painting or writing as my husband fishes for mackerel or bass. I enjoy cooking for family and friends at home, as I love to show good hospitality.

I am pleased to have joined the Home Instead Senior Care team here in South Devon. I am looking forward to working within this lovely community to assist them in what I believe is already an excellent service.

Linda

Linda Wileman

Job Title: Operational Lead

Joined: 2015

Description:

I was born and bred in Torquay, and have never felt the need to move away from this lovely area.

I worked for 28 years in a number of NHS hospitals as a Clinical Cardiac Physiologist. I decided to have a change of focus in life and ‘semi-retire’, which is when I discovered Home Instead.

Initially I worked as a CAREGiver for two years. I have now moved into the office as the Operational Lead, and have come out of retirement. The best part of the job is the difference you make to people lives by helping them to be able to stay in their own homes.

I am married with 3 children, and in any spare time that I have I enjoy gardening and perfecting the art of growing my own produce in tubs. I am also a big football fan, and a staunch supporter of our local team Torquay United. I can often be found on the Pop Side at Plainmoor when the ‘Gulls’ are playing at home.

Gill

Gill Elliott

Job Title: Recruitment Manager

Joined: 2016

Description:

I have been employed within the NHS and Private Healthcare for a most of my working life. I joined the team at Home Instead Senior Care in March 2016 and am proud to be part of an organisation that makes a direct difference to people’s lives.

In my spare time I enjoy meeting up with friends and family and when time permits I love to travel, although my bucket list seems to be growing despite my trips away!

Sky

Sky Randall

Job Title: Operational Support and Office Administrator

Joined: 2017

Description:

When I heard about Home Instead I knew it was a company I’d like to be a part of. Their approach to care is pioneering and their passion for delivering a client-focused service matches mine.

Before joining Home Instead, I worked at Citizens Advice which involved giving advice to the general public on a wide range of matters. I quickly appreciated how rewarding and interesting the work was, and I thrived on the busy and sometimes stressful nature of the work. I worked there for over 2 years, eventually becoming a supervisor of a team of 10 volunteers.

I have also previously worked at Age UK. Here I undertook the Dementia Friend training, and assisted with the ‘Call in Time’ service – a telephone companionship service for the elderly, preventing them from feeling isolated and lonely.

On a personal level, I am interested in Psychology and Criminology and am currently undertaking a BA Honours degree in this through the Open University. This fills up most of my spare time, but when I do manage to find some free time I enjoy spending time with friends and family, watching crime dramas or reading. I’ve lived in Devon for most of my life, but have close family who live in Australia and I enjoy visiting them when I can.

Team of

Team of CAREGivers

Job Title: CAREGivers

Joined: 2015

Description:

Our brilliant team of CAREGivers come from a wide range of backgrounds and with their varied life experiences, each bring their own character to the care of our Clients. Our CAREGivers are what makes Home Instead an exceptional home care provider, without them we would not be given the awards and recognition we have.

Each CAREGiver is carefully selected for their empathy and compassion and matched individually to the personality and interests of the Clients they assist. By drawing on the CAREGivers compassion and genuine desire to support members of their community, we can assure our clients that they have chosen the right company to provide excellent care.

Pictured are some of the 'Class of April 2016 and May 2016' during their training. You couldn't wish to find kinder people to look after your family or a happier or more friendly group with which to work!