Burlington Homecare

Lancaster House, Lancaster Road, Bridlington YO15 3QY

Burlington Homecare
Burlington Homecare

Burlington Home care provides person-centred services to people in their own homes across the East Riding of Yorkshire.

Burlington Homecare tailors their care services to the individual, allowing individuals to remain safe and independent in their own environment. The highly experienced staff teams ensure individuals are treated with the dignity and respect they so richly deserve. They are also able to provide 24-hour services for those who require it.

Services offered include: Adult Care (18+); Personal Care (on a contracted hours basis); 24-hour Care.

Care offered includes: Personal Hygiene; Food Preparation; Medication Assistance; Elderly Care; Physical Disability; Palliative Care; Two carer calls; Dementia Care; Domestic Services; Cleaning Services; Shopping Services; Call in Services; Sit in Services; Laundry Services.

Owner : Burlington Care Ltd

Person in charge: Tim Brigham (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 90

Services Offered: 24 Hour Care • Personal Care (on a contracted hours basis) • Personal Care Assessments

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Burlington Homecare: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.7 Burlington Homecare has a Review Score of 7.7 (7.696)

The Review Score of 7.7 (maximum of 10) for Burlington Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Burlington Homecare in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Burlington Homecare is calculated as follows: ( (32 Excellents x 5) + (14 Goods x 4) ) ÷ 46 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Burlington Homecare is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burlington Homecare?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burlington Homecare

  • Son of Client/Service User
    4
  • Client / Service User
    2
  • Daughter of Client/Service User
    2

Care requirements quickly recognised and routine established. Use of back to back care providers beneficial.

Forward rosters useful when provided. Service flexible and responsive to change. Administration efficient and effective.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

When time and distance separate you from a loved one in need, it is so reassuring for everybody to know that a reliable, caring visitor is going to turn up predictably and repeatedly to keep an eye on them and offer friendly company. Even half an hour of small talk, small jobs, health and welfare checks and a spare key can be the difference between anxiety and loneliness on the one hand and comfort through familiarity on the other. The agency has been responsive, flexible and very understanding. It has made a hugely positive contribution to everyone's peace of mind.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My Mum sadly died recently at the age of 92. Burlington Care provided support over the past year that enabled her to continue living in her home. This was very important to her. As I live several hundred miles away from Mum it was a great relief to know that she had carers every morning and evening to help her and ensure she was managing. The staff and management team are excellent and built a real relationship with Mum who looked forward to their visits. I was also able to phone them and get an honest picture of how Mum was doing. I would have no hesitation in recommending Burlington Care.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The service provided is excellent, the current team are very dedicated and really care about their customers. They also understand how difficult it is for the family trying to look after my father in his last years. I will specially mention the excellent service when recently, my father's condition progressed and he is unable to chew his food. One of the team advised the use a food additive in his drinks so he does not choke while trying to drink. We were also advised to puree his food, which with a bit of trial and error is working pretty well and we are managing to keep dad's diet tasty, varied and well balanced.

This advice on feeding has been invaluable because it's keeping dad fed and watered while we await the official assessment from the SALT team.

In summary an excellent team always willing to go the extra mile.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very impressed by the standards of short-term care provided by the agency. Carers were smart, pleasant, helpful and professional in their approach. They were attentive to my elderly mother's needs and requirements following her stay in hospital, with nothing being too much trouble. I would certainly consider engaging the services of Burlington Homecare on a permanent basis being confident in their level of care and support.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

My wife was diagnosed with a brain tumour and in the last 3-4 months, I needed help caring for her from home. Burlington team were appointed they were brilliant - nothing was to much trouble, always on time. They treated my wife with the respect and care you would expect. I have nothing but admiration for them and I would recommend them to anyone. I was working at a job where they were coming into the home and they were the same there, in a word - 1st class care.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very highly satisfied with all my carers, they are a wonderful team and have assisted me a lot in helping me to get well again. They are so helpful and understanding. I could not have been cared for better if I had been royalty.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Burlington Homecare looked after my mother from September 2014 to her death on March 31st, 2016. Beginning with a single daily visit the calls increased as Mother's condition deteriorated. In the end, two carers came four times a day. Without exception, the carers were kind, efficient and treated Mother with the utmost care and dignity tackling even the most unpleasant tasks with humour and compassion. As Mother's principal carer I came to depend on them totally and was so grateful for their support. Of course, there were occasional glitches when a carer was late or turned up at the wrong time but overall the system worked well. The carers were amazing.

How likely would you be to recommend Burlington Homecare? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Don't Know

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