Burlington Homecare

Care requirements quickly recognised and routine established. Use of back to back care providers beneficial.

Forward rosters useful when provided. Service flexible and responsive to change. Administration efficient and effective.

When time and distance separate you from a loved one in need, it is so reassuring for everybody to know that a reliable, caring visitor is going to turn up predictably and repeatedly to keep an eye on them and offer friendly company. Even half an hour of small talk, small jobs, health and welfare checks and a spare key can be the difference between anxiety and loneliness on the one hand and comfort through familiarity on the other. The agency has been responsive, flexible and very understanding. It has made a hugely positive contribution to everyone's peace of mind.

My Mum sadly died recently at the age of 92. Burlington Care provided support over the past year that enabled her to continue living in her home. This was very important to her. As I live several hundred miles away from Mum it was a great relief to know that she had carers every morning and evening to help her and ensure she was managing. The staff and management team are excellent and built a real relationship with Mum who looked forward to their visits. I was also able to phone them and get an honest picture of how Mum was doing. I would have no hesitation in recommending Burlington Care.

The service provided is excellent, the current team are very dedicated and really care about their customers. They also understand how difficult it is for the family trying to look after my father in his last years. I will specially mention the excellent service when recently, my father's condition progressed and he is unable to chew his food. One of the team advised the use a food additive in his drinks so he does not choke while trying to drink. We were also advised to puree his food, which with a bit of trial and error is working pretty well and we are managing to keep dad's diet tasty, varied and well balanced.

This advice on feeding has been invaluable because it's keeping dad fed and watered while we await the official assessment from the SALT team.

In summary an excellent team always willing to go the extra mile.

Very impressed by the standards of short-term care provided by the agency. Carers were smart, pleasant, helpful and professional in their approach. They were attentive to my elderly mother's needs and requirements following her stay in hospital, with nothing being too much trouble. I would certainly consider engaging the services of Burlington Homecare on a permanent basis being confident in their level of care and support.

My wife was diagnosed with a brain tumour and in the last 3-4 months, I needed help caring for her from home. Burlington team were appointed they were brilliant - nothing was to much trouble, always on time. They treated my wife with the respect and care you would expect. I have nothing but admiration for them and I would recommend them to anyone. I was working at a job where they were coming into the home and they were the same there, in a word - 1st class care.

I am very highly satisfied with all my carers, they are a wonderful team and have assisted me a lot in helping me to get well again. They are so helpful and understanding. I could not have been cared for better if I had been royalty.

Burlington Homecare looked after my mother from September 2014 to her death on March 31st, 2016. Beginning with a single daily visit the calls increased as Mother's condition deteriorated. In the end, two carers came four times a day. Without exception, the carers were kind, efficient and treated Mother with the utmost care and dignity tackling even the most unpleasant tasks with humour and compassion. As Mother's principal carer I came to depend on them totally and was so grateful for their support. Of course, there were occasional glitches when a carer was late or turned up at the wrong time but overall the system worked well. The carers were amazing.