Caremark Tunbridge Wells, Tonbridge & Malling

Office 3, Godfreys Yard, Baldwins Lane, North Farm Road, Tunbridge Wells TN2 3DH
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9.4 5 Reviews
  • Caremark Tunbridge Wells, Tonbridge & Malling, Tunbridge Wells
Caremark Tunbridge Wells, Tonbridge & Malling provides high quality care in people's homes.

Home care services are given by compassionate staff who deliver respectful care.
   
Personal care such as help bathing, going to the toilet as well as assistance with household duties, respite care are all available.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £34.37

Live-in, sleeping / waking / working nights are priced on a case by case basis.

These prices are only a guideline, please contact Caremark Tunbridge Wells, Tonbridge & Malling to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Ami Shipton (Care Manager)

Caremark Tunbridge Wells, Tonbridge & Malling Reviews (5)

9.4

Caremark Tunbridge Wells, Tonbridge & Malling has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years.
Over all time Caremark Tunbridge Wells, Tonbridge & Malling has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 3
  • 3
  • 5
  • 0
Reviewer Connection to Caremark Tunbridge Wells, Tonbridge & Malling
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Richard J (Son of Client) published on 26 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my elderly mother enabling her to stay at home. The carers are reliable and deliver a very good service. The company is responsive to our needs and flexible too which is very useful.
Reply from Ami Shipton, Manager at Caremark Tunbridge Wells, Tonbridge & Malling

Thank you for your feedback - Your mother is a pleasure to care for.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D A (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not praise this company for excellent service and all personnel are very very good. They do everything we're supposed to be done and help me.
I have no problems with this company and the personnel looking after me.
I would recommend this company to anybody who's looking for good service
Reply from Ami Shipton, Manager at Caremark Tunbridge Wells, Tonbridge & Malling

Thank you - This feedback is very much appreciated

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from James B (Stepson of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot be faulted the experience to date is that you go above and beyond with all the care that you have provided
You are so appreciated
Reply from Ami Shipton, Manager at Caremark Tunbridge Wells, Tonbridge & Malling

Thank you, James, for the lovely feedback. Your relative is a pleasure to visit, and everyone enjoys seeing your relative.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew J (Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Caremark after contacting a lady, who lived locally. I had a stroke 8 years ago but in recent years I had been able to get about short distances in the house using a quadruped but a fall in the kitchen in July meant that a wheelchair was needed upstairs and downstairs to supplement
the existing chairlift. We are contracted with Caremark for 3 hours on Monday and Thursday mornings. My wife walks our dog twice a day and I have to be accompanied to the commode twice a day. The Caremark presence gives her a little more freedom. Now we have asked if the present carer could be allocated to us when possible. Until recently the carers changed frequently and each time we needed to tell them what to do. We are very impressed with the present carer. My wife needs to have a knee replacement shortly and we have asked him if he could stay overnight when the operation takes place.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Liz L (Daughter of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been receiving care from Caremark since August 2023. I have been very pleased with the care and attention that each Carer has given Mum and she is extremely happy with all of them.
At first, I was unsure of what to expect but the Supervisor was extremely kind and helpful and things were
in place very quickly. I wrote a Care Plan of things that I wanted my mum to receive from each visit and Caremark arranged the Carers to visit at roughly the times I had requested. Within a few days, the visits started and I was given access to an App to see who was calling, at what time and the report written at each visit. Some reports are more detailed than others.
The app was difficult to follow at times! Some visits were not showing but I mentioned this to the supervisor and was assured that all visits I had requested would not be missed and this has been exactly the case. I have become more and more confident with the app.
Invoices from Caremark are easy to understand and payments are easy.
Reply from Ami Shipton, Manager at Caremark Tunbridge Wells, Tonbridge & Malling

Thank you for your review, it is appreciated and I will ensure it is fed back to the staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Caremark Tunbridge Wells, Tonbridge & Malling is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Caremark Tunbridge Wells, Tonbridge & Malling is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Tunbridge Wells, Tonbridge & Malling is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (5)

Martin

Martin Steyn

Job Title: Managing Director Joined: 2016

Martin has a City business background, with many years’ experience of overseeing the operational aspects of firms’ infrastructure. He was drawn to the care sector through personal experience and strongly believes in providing the best possible standard of care.

Ami

Ami Shipton

Job Title: Care Manager Joined: 2023

Ami has gained valuable experience in various healthcare settings, including the NHS, where she pursued her degree in Health and Social Care, before transitioning into community care services.


Ami Recognises the significance of enabling individuals to live independently in their own homes, with the primary objective to tailor care to each client’s personal preferences and choices, ensuring their safety and well-being remains paramount.

Amy

Amy Davey

Job Title: Care Co-Ordinator Joined: 2024

Amy’s 10 years in Health & Social Care highlights her dedication and growth. Starting as a Care Assistant, she advanced to a Field Care Supervisor before joining Caremark TWTM as our Care Coordinator.


Amy ensures clients receive top-quality support, reflecting her commitment to making a positive impact within the care industry.

Lynn

Lynn Smith

Job Title: Field Care Supervisor Joined: 2022

Lynn has many years of care experience behind her and is a valuable member of our office team. Her role as a supervisor brings her into close contact with both carers and customers.


Lynn particularly enjoys mentoring new staff and onboarding customers.

Joel

Joel Heninger

Job Title: Recruitment and Development Manager Joined: 2023

Joel is our dedicated Recruitment and Development Manager. With a passion for talent acquisition and employee growth, he excels in sourcing top-notch candidates, strategically aligning their skills with customer needs, ensuring seamless onboarding and continuous professional development for customer satisfaction.


Joel’s strategic mindset and exceptional interpersonal skills ensures a thriving workforce and a culture of excellence at Caremark.

Frequently Asked Questions about Caremark Tunbridge Wells, Tonbridge & Malling

What Type of Services does Caremark Tunbridge Wells, Tonbridge & Malling offer?

Caremark Tunbridge Wells, Tonbridge & Malling offers Home Care.

How many Carers does Caremark Tunbridge Wells, Tonbridge & Malling employ?

Caremark Tunbridge Wells, Tonbridge & Malling employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Tunbridge Wells, Tonbridge & Malling to verify any information. View our terms and conditions. Caremark Tunbridge Wells, Tonbridge & Malling has an Enhanced Service - more info.