Precious Passionate Care Ltd

Princess Works, Princess Street, Birds Royd Lane, Brighouse HD6 1LH

Precious Passionate Care Ltd

Precious Passionate Care provides care services to people in their own homes. Taking a holistic approach to care, Precious Passionate Care considers not just the client’s needs but also their families, preferences and interests.

The team is punctual, reliable, courteous and friendly. Services offered include: companionship visits, for example to the cinema, museums, appointments or activities in the client’s home; home help, such as assistance with meal preparation, laundry and grocery shopping; personal care including bathing, dressing and medication supervision.

Respite care is available, ranging from just one hour to a full day as well as palliative care, a specialised fast response team ready to make you feel as comfortable as possible in your own home in the final stages of life. Precious Passionate Care also offers a special waking and sleeping night service for those who require it.

Owner : Precious Passionate Care Ltd

Person in charge: May Downes (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Precious Passionate Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Precious Passionate Care Ltd has a Review Score of 9.9 (9.939)

The Review Score of 9.9 (maximum of 10) for Precious Passionate Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Precious Passionate Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.939 for Precious Passionate Care Ltd is calculated as follows: ( (62 Excellents x 5) + (4 Goods x 4) ) ÷ 66 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Precious Passionate Care Ltd is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Precious Passionate Care Ltd?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Precious Passionate Care Ltd

  • Daughter of Client/Service User
    6
  • Client / Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Nephew of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

A family member was discharged with no notice from hospital age 92. We requested an urgent visit to see that she had eaten and was safe. Precious Passionate care arranged a visit at very short notice and phoned the family to assure them the client had eaten, outlined this in detail and could not have been more helpful.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

PPC provide care for my elderly Aunt and Uncle. They have been very professional in every aspect of the care they provide and the way in which they communicate and keep me updated.
My Aunt and Uncle enjoy the visits from their carers and the meals they cook are excellent.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am extremely happy with the excellent care both my dad and mum have received from PPC. They seem to go that extra mile and show they really do care. I am totally confident that the planned care calls will be carried out. Two previous companies we used, and subsequently had to move from, missed some calls and some without any contact to inform us. My mum has Parkinson's, so the regular planned calls are vital to prevent excessive worrying.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This is a relatively new company and I have found them remarkable. They are helping me twice a day and nothing is too much effort for them. Their moving and handling techniques are beyond reproach as they are well trained. The carers are kind with a good sense of humour and give as much help as I ask for.
They actively encourage me to keep as much independence as possible. This is vital as it both helps my feelings of self worth and adds to my physical strength. Both are Important for me as I have MS. The management are working hard to give clients the hours and times (even if I ask for a last minute change!) at the same time as giving the carers the total number of hours they need and attempting to fit them round their personal requirements - home, family, school etc. This must be exceedingly complicated especially when new clients suddenly arrive or are whisked off for a hospital stay.
All in all I am very satisfied and feel that the company will go from strength to strength.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Precious Passionate Care is a company that provides excellent care to my mum. The company is lead by a very dedicated and passionate person who strives to deliver excellent individualised client focused care. The carers are trained to a high standard and the team of carers are punctual, polite, caring and professional.
Precious Passionate Care also delivered an excellent high standard of care when Dads' health deteriorated. Which was dad's wish. The care dad received was exemplary. Their professionalism and empathy during dads' final days was outstanding. They all provided amazing support to my mum during this very sad and difficult time.
Since both myself and my sister live quite a distance from mum, it is very reassuring to know mum is receiving amazing support and care. They provide excellent personal care, prepare and cook fresh meals, manage mums' medication and take her shopping and social trips out. The manager always visits mum and reviews her care package regularly.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My husband and I are very happy with the service and the care we receive. The staff are very friendly and polite. Staff take us out to do activities and leisure time. I would recommend the company to any of my friends and family.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A team of fantastic carers who are patient and caring. The support which has been given to my Dad (following a major stroke) and the family is appreciated by us all. Hands on management which is very rare! I cannot fault the Precious Passionate Care Ltd care team or the management. Such a change for the better for my Dad and the whole family. We really do appreciate each and every one of you.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This agency was recommended to me by a friend and we have been very pleased with the whole operation. The staff are all caring and pleasant and my mum likes them all.
They keep the number of different staff to as few as possible so mum gets to know them. Supervision and management are all thorough to ensure the standards of care are high. We also chose them as the minimum visit is 1 hour which meets mum's needs.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mum came home after spending 3 months in the hospital. She was appointed a care company- this company was no good for mum. She lost weight was very depressed. Since using Precious Passionate Care my mum is a different person. She's put on weight, no longer depressed. Precious Passionate Care are absolutely brilliant for mum they go above and beyond their duties. You get exactly what the company is called-Precious Passionate Care, it is all about client needs and wants. I think they are wonderful.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care, compassion and understanding shown to my mother during her final days was, without question, outstanding. The professionalism and empathy exhibited by the team of carers assigned to my mother was exemplary. They were punctual, polite and incredibly patient showing total dedication to the task in hand.
My mother was made to feel very special and cared for at all times. I would have absolutely no hesitation in recommending this company as they were totally understanding.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

May Downes, Managing Director at Precious Passionate Care Ltd responded to this review on 15 Nov 2016:

We feel overwhelmed by comments we are receiving as a new care company.
We were very honoured as a team to care for you Mum and get to know her family.
I will pass on your comments to the care staff and once again thank you for not just your comments but welcoming us into your Mum's home and making us feel comfortable.

My experience of Precious Passionate Care Ltd has far exceeded my expectations. If I could have detailed the type and level of care that I would have wanted for my mother in advance of her decline then it would have been what Precious Passionate Care Ltd has provided. They have far exceeded the level of compassion, consideration, and care (not just for my mother but also towards my siblings and other family members) that I could have wished for. Their approach on all areas of this care has been exemplary and I could not recommend them highly enough.

How likely would you be to recommend Precious Passionate Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

May Downes, Managing Director at Precious Passionate Care Ltd responded to this review on 03 Nov 2016:

I would just like to return the compliment to Mr McGreal's review.
It was our pleasure to provide care services to your Mum and to have worked alongside you as a family.

Submit a Review for Precious Passionate Care Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet