Unique Homecare Services Ltd

Office 4, Hawthorne House, By Pass Road, Bolton-Le-Sands, Carnforth LA5 8JD

Unique Homecare Services Ltd
Unique Homecare Services Ltd
Unique Homecare Services Ltd

Unique Homecare Services is a home care provider based in Lancaster, covering Lancashire and Cumbria, including Grange-Over-Sands, Cartmel , Milnthorpe Kirby Longsdale. It offers a variety of services including personal, companion and end of life care, as well as respite care, re-enablment, and dementia care. Live-in care is also available.

Writing in their mission statement, the company says: 'Unique Homecare Services strive to offer excellent and affordable home care, supporting clients and their families to achieve maximum independence, Unique Homecare Services are offering a model of quality personalised care for the continued enjoyment of a life that remains as full as it possibly can be.'

The company's ethos and vision is that by working as team with the client and their families, they can establish the highest possible personalised care to give the best quality of life and the maximum independence for the people they are caring for.

With a highly trained health and wellbeing team and more than 20 years of professional experience in the care industry, Unique Homecare Services provides a holistic and varied approach to care, focusing on diet, stimulation and exercise tailored to the individual’s needs.

Unique Homecare Services Ltd prides itself on having a client-focused service that ensures the client has the best experience of quality care whilst receiving services in their own home.

Clients receive a bespoke service that identifies their individual care needs and what is important to their lives. Unique Homecare Services also supports the family, as the team understand its clients can only remain safe and well at home if their family members have peace of mind themselves. The holistic approach is that good support received by everyone involved with the client.

Unique Homecare Services is confident that clients and their families will be delighted with the excellent service provided.

Owner : Unique Homecare Services Ltd

Person in charge: Michelle Thompson (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Fees Guide: from £20.00 p/h

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Unique Homecare Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Unique Homecare Services Ltd has a Review Score of 9.8 (9.824)

The Review Score of 9.8 (maximum of 10) for Unique Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Unique Homecare Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Unique Homecare Services Ltd is calculated as follows: ( (105 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 125 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Unique Homecare Services Ltd is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Unique Homecare Services Ltd?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Unique Homecare Services Ltd

  • Daughter of Client/Service User
    8
  • Client / Service User
    7
  • Son of Client/Service User
    2
  • Brother of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • more

My experience of Unique Homecare Services Ltd has been wholly positive. The care provided for my sister has been excellent, she likes the carer that she sees very much. The carer uses initiative and helps with a variety of problems that would tax my sister, she also takes my sister out on trips and visits which she enjoys very much. I find the office staff very friendly, helpful and accommodating which is a great help when one is dealing with difficult situations.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Changed to Unique from another provider in 2017 so I can compare the service provided. My father now receives excellent daily care and this is mainly due to two facts.
Firstly: He now sees the same carer pretty well every day. Historically he saw a different person each day and was not sure who would turn up.
Secondly: The carers have experience and are more mature than the carers of the past.

Unique staff go the extra mile to make a 97-year-old comfortable in his own home.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

When we moved to direct payments we chose to change care provider and can honestly say it was the best thing we did.
Having Mum seen as a person, not just a name on a list, has given us all peace of mind.
The care provided is excellent and we have a good relationship and regular contact with Unique.
I would not hesitate in recommending them to anyone who wants a 'caring' care provider.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Helpful and friendly service assisting and caring for my wife on a daily basis.
To date, we have had no problems with care and attendance and are very happy with the care provided.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Once again Unique have stepped into the breach to provide crisis cover when let down by a national care service provider yet again. The manager and her team are a credit to the profession and ethos they have put in place. The care and empathy delivered by all goes way beyond the normal service of others. This is a care model the government and local councils should adopt. Thanks to all keep going from strength to strength.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My family and I wholeheartedly recommend this agency.
Their philosophy is dignity with care and kindness, staff and management exude this.
Communication is excellent, we as a family are kept up to date with all necessary information.
Our mother is receiving, in our opinion, the best care she deserves.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very positive experience after reablement. Efficient and responsive management. Can attest to improvement in service user's attitude and well-being. Staff genuinely interested in service user and their role as carers.

How likely would you be to recommend Unique Homecare Services Ltd? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Cannot praise these people enough.
Unique Homecare have cared for my mother in law who has Alzheimer's for some time now and although her behaviour can be very challenging they always ensure she maintains her dignity and treat her with respect and compassion at all times.
We feel totally at ease when she is in their care, having the peace of mind that she is being well looked after by people she has built a rapport with and who genuinely seem to enjoy their job.
Continuity of care was extremely important to us and where possible, even at very short notice this has been provided. All the carers are friendly and supportive of the family as well as their clients. Management and leadership is excellent and provide a hands on approach both in support of their clients and staff.

The highest accolade I could give to these carers is that they are definitely, "The next best thing to family". I would not hesitate to recommend them to anyone looking for first class sensitive care.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very caring, compassionate and thoughtful team. They are flexible and accommodating taking into account the needs of their client and a comprehensive assessment is undertaken ahead of introductions to the care team.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

I am very happy with the ongoing care and support Unique Homecare are providing for my father and mother. I have found both management and staff to be very friendly and helpful, right from my first contact with the office. The Family are so pleased to have found Unique Care.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Have been very happy with this company. Any hiccups have been solved and dealt with. My two main carers are smart, professional, kind and caring. I would recommend to my friends without any hesitation.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Very impressed with the service, far better than what was previously provided by social services.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From my first phone call, it took just 36 hours to have care in the home. The level of care is exemplary and quickly moved to additional visits. All requests to both management and carer were quickly implemented.

How likely would you be to recommend Unique Homecare Services Ltd? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found Unique to be professional, helpful and totally trustworthy.
My dad is also impressed with their care and I would not hesitate to recommend them to anyone.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Cheery staff, helpful, supportive, respectful and quietly confident. They do jobs without a fuss and are keen to do jobs. Unique have always been very understanding about changing their rota shifts at last minute and have done so politely.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Unique treat everyone as a particular individual. Care for Mum has been all that we could have hoped for.
A real passion and love for those in need comes through from the leadership and all the staff we have had the pleasure to meet.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My mother had vascular dementia and my father is currently undergoing Chemotherapy. They are both very proud, independent people and I had been trying to persuade them to accept a little help. My major concerns were medication, food and personal hygiene. Unique Homecare Services were visited by my sister in law and she felt they totally understood what we were looking for as a family. I spoke to a carer and met with her and was blown away by her understanding and empathy for our situation. We initially thought 1 visit a day would suffice but quickly decided 2 would be needed. The carers are a breath of fresh air for my parents. They provide exactly what is needed from hugs for mum to understanding my ex-school teacher father's dry sarcastic sense of humour. They listened to me when I explained what I felt was needed. Nothing is too much trouble for them and they can think for themselves. I can't praise the carers enough. They show my parents respect and treat them as individuals.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our first experience of using Unique Homecare Services Ltd for a 'respite' day was highly satisfactory. The carer took me out for a couple of interesting hours. We found a lot to chat about and plenty of interesting things to do. He was very helpful and supportive and good company.

How likely would you be to recommend Unique Homecare Services Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

I am a middle aged user who is temporarily disabled. I have used Unique Homecare Services Ltd to drive me to appointments etc while unable to drive myself. I have received a professional and flexible service. It has been a godsend.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I'm so glad I've found Unique. They work in a different way from the other agencies that I know and have been like a breath of fresh air to me. Their way of working allows for greater flexibility with hours, enabling me to take additional respite when I need it. There is much greater negotiation of additional hours directly with the carer, allowing us to work more closely together for the benefit of all.

Right from my first point of contact, Unique have been totally professional, calm and caring.

My husband is supported to do the things he enjoys but is also stimulated to try new and different things. His carer has formed a great relationship with him and I am very impressed by the level of support he is receiving.

It now feels as if we are all working together as a team to offer my husband the very best support available and me respite, safe in the knowledge that he is being well cared for and happy.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care from 3 respite visits. Friendly helpful and flexible. Very pleased with the care and I'll be using the service again. Even moving my main care package over. I am the centre of the care which is how I feel it should be.

How likely would you be to recommend Unique Homecare Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

Job Vacancies

Staff Profiles

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Cameron Steer

Job Title: Business Apprentice

Joined: 2017

Description:

My role is to support Michelle and the Team leads in the office as I develop my knowledge of business and particularly the care industry. I enjoy working for Unique and every day is a different day. I enjoy working as part of a team and meeting with clients and their families knowing we are making a difference and supporting people to remain in their own homes

Kat

Kat Hilton

Job Title: Workplace Counsellor

Joined: 2017

Description:

Kat Hilton (BA Hons Counselling with Brief Interventions) a qualified counsellor with experience working with a range of clients with various presenting issues including Bereavement and Life Limiting Illness.
At Unique I am a home support worker who helps promote the independence of the service users, from driving them to appointments to making food and cleaning up.
Unique is just that, a holistic and caring environment for not only the service users but the staff, It is a wonderful environment to work in, fulfilling and the definition of what care should be.

Michelle

Michelle Thompson

Job Title: Health and Wellbeing Team Lead

Joined: 2017

Description:

Hi, My name is James and I came to Unique in July after being a primary school teacher for 6 years. I really enjoy my role with Unique and every day is different. I have built up a good relationship with clients and their families as well as the rest of the Team Members.
I have gone through a 12 week induction programme with Unique Homecare services to ensure I deliver the best care to my clients. I am also completing my Diploma in Health and social care.

Michelle

Michelle Thompson

Job Title: Managing Director / Care Manager

Joined: 2016

Description:

Michelle has worked in the Care Sector for over 20 years. It was clear in the early days she had a passion for good care. She began her career as a care assistant in a high dependency dementia unit in Pilling. She then progressed to Diversional Therapist. After a period of time, Michelle went to Lincoln to do a diploma in mental health and qualified as a Mental Health Nurse. After a break in her career for maternity leave, Michelle returned home and back into her career as Manager at Abbeyfield Care Home and quickly progressed to Area Manager. More recently she took a position at Homeinstead as a Care Manager. Throughout her career, Michelle strived for excellence in all she has done and achieved many objectives. At Abbeyfield, she was the first Manager in the country to achieve the Gold Standards Framework, this was 18 months ahead of any other Manager in Group. As an area Manager, the houses Michelle managed always achieved top 10 in the North West for performance, and more importantly, clients were happy and valued, always giving amazing feedback.
During her period as a Care Manager With Homeinstead, her franchise office was voted 5th most recommended homecare provider in the North West for 2016. Along her career path, Michelle has picked up many relevant qualifications. Level 5 Health & Social Care Leadership and Management, Professional Business Practice (Sheffield University) Level 3 Principles of Business and Administration, Level 2 & 3 in housing, Level 3 in Care, Workplace Counselling and listening skills level 2 & 3 and Six Step end of Life Programme.
Michelle has been a speaker on many occasions. One, being her passion, a topic of What constitutes good care and good Carers? This was at the Skills for Care Conference in Cumbria 2015. Now working in conjunction with Lancaster University assisting in the new pioneering dementia research team, which has led to the decision that there is a better way to provide care with a more unique and Holistic approach. Hence over the period of 12 months Michelle founded Unique Homecare Services with Co Director Debbie Clayton to enable her to put into action and beliefs, that good care with a fresh new holistic approach is by far the way forward, as opposed to a task based role, which is the care more readily available out there. With Unique, the whole picture of the client will be assessed to include nutrition, exercise and stimulation, whatever it takes to keep clients happy and safe in the comfort of their own home for longer, very much person centred and taking into account everyone is an individual, and everyone is unique.

Debbie

Debbie Clayton

Job Title: Commerical Development Director

Joined: 2016

Description:

In 1989, Debbie opened her first business in the Sound & Light Industry. Nu-Light Systems Ltd. grew into a successful manufacturer and innovator of new products including air-cooled Laser systems. The products were distributed worldwide. In 2002, a 2nd company evolved, with the invention of a new product, a scent machine. The Scent Pro introduced desired fragrance/aromas into the environment, opening new avenues and markets, to include the health sector, hence. Scent Technologies was born. From putting scents into the environment to taking malodour out, the product developed. Working in conjunction with Manchester University, an antibacterial essential oil cartridge was developed, to eradicate airborne bacteria. A clinical trial commenced at Whiston Hospital and over 2 years it was proven to remove 99% of airborne bacteria and assist in the prevention of the spread of MRSA and C-Dif. The product became global and after achieving business woman of the year and SME of the year for 2 consecutive years, coupled to personal circumstances, Debbie accepted an offer on the company and sold out.
Debbie took time out of the world of commerce to look after her poorly mum. This was the first time she had personal encounters within the Care Sector, and from her experience, felt there was much room for improvement and a requirement in this market to try and improve and develop what a client should expect and also a distinct lack of support given to the staff that give the care. Whilst looking after mum, Debbie trained as a Mediator, working part-time, voluntary for a few years with the local authority in family issues and neighbourhood disputes. She then went on to freelance for a Psychotherapy Practice JSA Ltd. Debbie began to work on the development and assist in the progression of the business and had an involvement in the set-up of a spin off business, Life Change Care, a Children’s home for abused girls. After meeting Michelle, Debbie did some hours working with dementia sufferers and got involved with Lancaster University on a pioneering research project, looking at the whole approach to care in the home, with an overall holistic approach to all areas, including nutrition, exercise stimulation etc. The overall aim to this would be to increase the length of time a dementia sufferer can stay safely within their own home. This would also involve the supporting the family. After much research, many conversations and careful planning, Unique HomeCare Services grew from idea to reality and was co-founded with Michelle Thompson in August 2016

Aimee

Aimee Hay

Job Title: Health and Wellbeing Team Lead

Joined: 2017

Description:

Hi my Name is Aimee and I am one of the Health and Wellbeing Team members, My role is to support my clients and their families in their own home. I have gone through a 12 week induction programme with Unique Homecare services to ensure I deliver the best care to my clients. I am also completing my Diploma in Health and social care.

My role is to understand the little things that make a difference to my clients, building a relationship with them after being personally matched by Michelle. Anything from a one hour companionship visit where we can have a chat to 24/7 live in care. I ensure both my clients and their loved ones have peace of mind.

Michelle

Michelle Thompson

Job Title: Health and Wellbeing Team Lead

Joined: 2017

Description:

Hi, my name is Louise and I have worked in the care industry for 15 years having a real passion for ensuring good care especially in dementia. I have recently completed the great wall of China for the Alzheimer's Society. I joined Unique in March 2017 having worked with Michelle for many years. As a Team Lead, I support both clients and Team members in my area which is Garstang and the Fylde coast ensuring I know the little things that make a difference to their lives.
I have gone through a 12 week induction programme with Unique Homecare services to ensure I deliver the best care to my clients. I am also completing my Diploma in Health and social care.