Unique Homecare Services Ltd

Second Floor Offices, Cherestanc Square, Garstang, Preston PR3 1EF
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8.6 71 Reviews
  • Unique Homecare Services Ltd, Preston
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact Unique Homecare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Unique Homecare Services Ltd

Person in charge

  • Emilia Leak (General Manager)
Are you the Owner/Manager of Unique Homecare Services Ltd? View your Advertising Options

Unique Homecare Services Ltd Reviews (71)

Total of 71, showing 1-20
8.6

Unique Homecare Services Ltd has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Unique Homecare Services Ltd has 71 reviews.

Overall Experience

  • 57
  • 12
  • 2
  • 0
  • 0

Date Published

71
3
3
3
68

Review from Philip D (Client) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was good on the day I needed help, but I have twice been let down on providing care on a Saturday even though nothing was said when I booked the care. The last one was at 4 days notice which gave me insufficient time to arrange for somebody else to cover and meant I have to cancel my plans
to meet up with friends.

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Review from Nicola W (Mother of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is always treated with dignity and respect her wishes and choices are always considered. The carers are respectful to other family members who live with her and not intrusive. We always feel that we can discuss a problem and it will be resolved. My daughter receives first class care and
looks forward to the visits as all the carers are friendly and approachable. The support that she and myself had when my daughter had her cancer treatment was above and beyond their duties I would have no hesitation in recommending the company.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, will make sure this is fed back to the team

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Review from David R (Son of Client) published on 14 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely grateful for the care your company provides. My mother aged 91 can remain in her home and keep her independence with the structure of a daily visit giving her the routine she needs.

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Review from Dorothy S (Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare have improved my quality of life. I feel a lot happier since I've had my carers coming to help me. They brighten up my day and make sure I have everything I need. All my carers are wonderful and cheerful. The office are approachable and always available if I need anything. I love Unique
and everyone that works there. Can't thank them enough for what they have done for me since having my stroke.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, Dorothy, this is a lovely comment and we will make sure it's fed back to the team.

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Review from John J (Husband of Client) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique took over my wife's care package in September and the standard of care she has received is much better. I think she has improved massively since the carers from Unique have been coming. They communicate with her and I can trust them completely. I am satisfied with the visit times. Unique are
very reliable. Having regular carers is very important for my wife due to her dementia and she really likes them all. The office staff try their best to accommodate.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for this lovely review. It really means a lot to the team. I will make sure it is passed on to them.

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Review from J C (Client) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. I get the care I need, when needed. A little disappointed with the app as it can show up numerous start times for the same visit, so I'm unsure of when someone is turning up. But no complaints about the care given and I like that I get the same people.

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Review from Stephen H (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to use Unique Homecare Services by the daughter of a former Client. We invited them to meet the family last year so we could form our own opinion of them. At that point, it seemed that in-home care may be needed in subsequent months, but it wasn't inevitable. In April this year,
we suddenly did need home care. And after a quickly arranged meeting, the service started only a few days later, whereas some other care companies (we had to try others as we needed support quickly) couldn't even come for an initial chat for a week or two, and quoted that they would only start to provide care another week or two after that. We are so glad that Unique Homecare Services was able to provide care and start so quickly. They have been visiting twice a day, 7 days a week. A couple of the carers in particular really stood out. Thank you. We are very pleased to now make the same recommendation that was previously given to us.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, Stephen, it was an absolute pleasure to have been able to support your mum and dad over the last year. I will make sure the great feedback gets back to the team

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Review from P Q (Client) assisted by family/friend published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each morning I am greeted by a happy, smiling face. I am showered, dressed and looked after with dignity. The carers are only too pleased to help my wife with any household chores. A well-trained, polite and helpful team.

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Review from D M (Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the service provided.

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Review from James M (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, there has only been one carer that we did not like. The remainders have been very helpful and easy to get on with.

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Review from Susan P (Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, most staff are excellent and very caring. Some could do with more cookery experience. In general, communication with management is poor and organisation seems very last minute. I know changes occur but planning for the week should not be occurring a couple of days before the start of the
week.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your review. All staff are trained to a high level of food hygiene. We also provide weekly drop-in sessions for cooking, along with our own nutritionist who can be contacted by a member of the team. I understand your main team member went off on long term sickness but you have regular team members with a regular reoccurring schedule which we have changed, on occasions, to suit your requirements.

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Review from N C (Sister of Client) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are very satisfied with the care my sister has received from Unique Care.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for your review. I will ensure the team receive your feedback.

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Review from L G (Daughter of Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having morning visits Monday to Friday for the past twelve months. Both carers involved are extremely pleasant, willing and helpful. They are conscientious about hygiene, wearing PPE and are both very kind and caring. They have helped Mum to maintain her independence and remain in her own
home when recovering from a stroke. Thank you.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the review I will make sure the team receive the great feedback.

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Review from H S (Client) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy and satisfied with my carer and helper, she is totally dependable, efficient and I would not be able to cope with daily living at eighty nine years, without her. Apart from her help and dependability, she has become a friend and someone I look forward to seeing each day.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for this. I will make sure your carer receives the feed back.

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Review from E H (Daughter of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique Homecare Services Ltd provide an excellent service. My mother has had care provided for more than 2 years and, apart from exceptional circumstances due to the first COVID lockdown, has had the same, very professional and warm cover 7 days a week. An excellent service!

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you, I will make sure I let the team read this.

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Review from Janet T (Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had this care company since around February this year. I am so pleased to be a client of Unique. They support me so I can live a full life. So different from other care providers I have had. The people are helpful and friendly nothing is too much. And the management is great.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you so much for the kind feedback. I will make sure the team recieve it.

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Review from J G (Son of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unique has been supporting my 77-year-old mother who lives in sheltered housing and has Alzheimer's. They have been first class and have very good consistency in carer attendance which really helps mum. I wouldn't hesitate to recommend them. Great service.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Many thanks for your kind review. I will make sure this is fed back to the team.

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Review from L L (Client) published on 17 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are absolutely brilliant. Nothing is too much for them. They try to help as much as possible.

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Review from M B (Client) assisted by family/friend published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am new to this care provider. However, the care provided to date has been good. Hope to build a relationship with regular carers.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Thank you for the review and thank you for the phone call to say how well the service was going with your mum. I will make sure the team receive the feedback.

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Review from Judith C (Daughter of Client) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the carers to be friendly, efficient and reliable. Even during the pandemic, the service has been maintained with carers using protection, so I have felt confident that my mother is safe.

Reply from Michelle Thompson, Managing Director at Unique Homecare Services Ltd

Hi Judith, Many thanks for your kind words. I will make sure this gets back to the team.

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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Unique Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Unique Homecare Services Ltd is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Poors x 2) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Homecare Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Unique Homecare Services Ltd

What Type of Services does Unique Homecare Services Ltd offer?

Unique Homecare Services Ltd offers Home Care.

How many Carers does Unique Homecare Services Ltd employ?

Unique Homecare Services Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Homecare Services Ltd to verify any information. View our terms and conditions. Unique Homecare Services Ltd has an Basic Service - more info.