Cera

We were so happy to be able to arrange care for our Dad so easily from a distance. He was pleased with the care he was provided. He said they were pleasant, prompt and professional.

Have been receiving carers for my mum for several months and CCG has finally moved the care package. I would not recommend this agency at all. They state that they hire only the best 5% of professional carers but I found this not to be the case. The carers sent here lacked experience and although they stated that their carers could deal with bed-bound patients, patients with peg feeding or suctioning none of them could or even had received correct training. Carers were often late or failed to attend which had an adverse effect on my mum's well being and caused me great anxiety and distress. The current manager showed no respect or concern and didn't even bother to reply to emails. If you want good care along with good family support I would not recommend this agency.

I have always found Cera to be very helpful and professional in all aspects of my father's care. They have always delivered what they have promised they will do. My father has found all the overnight carers to be thoughtful and caring in all they have done. They go out of their way to befriend him. I would not hesitate to recommend this company.

My old care company were shutting down, someone from the NHS recommended I get in touch with Cera. I did, and I haven't looked back. The switchover from my old care company to Cera was very easy! For myself anyway.

My care worker had to undergo training which he didn't really need, but it was reassuring to know that Cera has fully trained care workers. The staff are extremely friendly!! They regularly check in to see if everything is ok. I can’t really say enough about them!

2 reviews in the last week. Good customer service, but the calibre of the carers wasn't great. I suspect the payments to the carers are miserable and morale was extremely low. The booking system was user-friendly but the carers would not turn up on time 50% of the time -leaving my father alone for extended periods!! I won't be using Cera again!!!

Cera was able to arrange the same carer for my mother to be seen on regular basis. I had a problem with other agencies sending different carers every time which was very distressing for her.
The office team is very responsive to her needs and requests. Whenever there is a problem, they deal with it swiftly.

Wonderful company! So helpful when my mum needed care after her hip surgery. She thought that she would only need care for a few weeks, but actually, we have continued the care ever since because she gets on so well with her carer and it puts us at ease knowing she is well taken care of.
I cannot thank Cera enough for all of their help, especially when we got started and they arranged care for the following day. Extremely helpful and knowledgable office staff and nothing but professional care.

Very happy with the quality and flexibility of the service provided. The initial assessment was thorough and comprehensive, which allowed us to go through all important issues beforehand and make sure everyone was well prepared.

Always punctual, which is very important. Always available to talk to and even if I have to leave a message, someone gets back to me within 10 mins. I have already recommended Cera to 3 close friends who have been unfortunate to find themselves in a similar situation.

Thank You!

My Dad is 84 and has been on his own since my Mum died last year. He has early stage dementia, which mainly affects his memory, and is physically quite frail. After 60 years of marriage, he has found life on his own difficult. So we arranged for twice daily visits, 7 days per week, by Cera care staff.

Over the past several months he has had a number of different carers, some more than others. All have been professional, thorough, reliable, kind, and sympathetic. Dad looks forward to their visits and has never complained about any of the care he has received.

Cera has been visiting my Mother twice a week for the last few months. Both my Mother and I are happy with the service and the ease with which it was set up. My Mother gets on very well with her carer and would also recommend the service.

Excellent services. I contacted them the day before my operation and the staff took extra efforts arranging my care. My carer was patient and caring. Every time I had to extend hours, there were no complaints. My carer was trained and professional and always on time. Certainly, recommend.