Cera
Cera
Cera

Cera is committed to providing high-quality care to people of all ages in the comfort of their own homes.

Everybody should be free to experience joy and optimism in their lives, regardless of their age or condition. Cera provides a range of services that are tailored to meet the client’s needs, helping them to maintain their independence and live happy and fulfilling lives.

Cera delivers care at home that is easy to access, trustworthy and reliable. It offers live-in care, overnight care and daytime visits.

It highly values transparency and creates daily care reports on the services provided which are accessible to clients, their loved ones, and GPs, any time the client wishes.

Every effort has been taken to ensure clients receive the highest quality of care and assistance.

Owner : Golden Era Club Ltd

Person in charge: Marek Sacha (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Transportation Service

Latest Care Quality Commission* Report on Cera: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Cera has a Review Score of 9.5 (9.478)

The Review Score of 9.5 (maximum of 10) for Cera is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Cera in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.478 for Cera is calculated as follows: ( (31 Excellents x 5) + (8 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 46 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Cera is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cera?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Cera

  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    3
  • Client / Service User
    2

2 reviews in the last week. Good customer service, but the calibre of the carers wasn't great. I suspect the payments to the carers are miserable and morale was extremely low. The booking system was user-friendly but the carers would not turn up on time 50% of the time -leaving my father alone for extended periods!! I won't be using Cera again!!!

How likely would you be to recommend Cera? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Poor

Management: Poor

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

Cera Team, Chief of Staff at Cera responded to this review on 01 Nov 2017:

We are so sorry to hear about your negative experience with our services. We value the treatment of our Professional Carers very highly, which is why we pay them 50% higher than the industry average. We deeply apologise if you had an issue with punctuality, as this is something we take quite seriously. We will certainly discuss this issue with the Professional Carers that cared for your father and ensure that we take a look at their punctuality and quality of care. If you are unsatisfied with the level of service you have received, please do let us know and we can issue a full refund. If there is anything else we can do please do let us know.

Cera was able to arrange the same carer for my mother to be seen on regular basis. I had a problem with other agencies sending different carers every time which was very distressing for her.
The office team is very responsive to her needs and requests. Whenever there is a problem, they deal with it swiftly.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Wonderful company! So helpful when my mum needed care after her hip surgery. She thought that she would only need care for a few weeks, but actually, we have continued the care ever since because she gets on so well with her carer and it puts us at ease knowing she is well taken care of.
I cannot thank Cera enough for all of their help, especially when we got started and they arranged care for the following day. Extremely helpful and knowledgable office staff and nothing but professional care.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with the quality and flexibility of the service provided. The initial assessment was thorough and comprehensive, which allowed us to go through all important issues beforehand and make sure everyone was well prepared.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Don't Know

Always punctual, which is very important. Always available to talk to and even if I have to leave a message, someone gets back to me within 10 mins. I have already recommended Cera to 3 close friends who have been unfortunate to find themselves in a similar situation.

Thank You!

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My Dad is 84 and has been on his own since my Mum died last year. He has early stage dementia, which mainly affects his memory, and is physically quite frail. After 60 years of marriage, he has found life on his own difficult. So we arranged for twice daily visits, 7 days per week, by Cera care staff.

Over the past several months he has had a number of different carers, some more than others. All have been professional, thorough, reliable, kind, and sympathetic. Dad looks forward to their visits and has never complained about any of the care he has received.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Cera has been visiting my Mother twice a week for the last few months. Both my Mother and I are happy with the service and the ease with which it was set up. My Mother gets on very well with her carer and would also recommend the service.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Excellent services. I contacted them the day before my operation and the staff took extra efforts arranging my care. My carer was patient and caring. Every time I had to extend hours, there were no complaints. My carer was trained and professional and always on time. Certainly, recommend.

How likely would you be to recommend Cera? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Submit a Review for Cera

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

December 2017

Healthcare Startup of the Year

Recipient: Cera

Date: Sunday 17 Dec 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet