SureCare (Hillingdon)
Congress House, Suite 2, 2nd Floor, 14 Lyon Road,
Harrow
HA1 2EN
Charge rates from £19.50
SureCare (Hillingdon) has a Review Score of 7.9 (7.917) out of 10, based on 4 reviews in the last 2 years. Over all time SureCare (Hillingdon) has 9 reviews.
Review from Catriona P (Daughter of Client) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Temitope Owolabi, Registered Manager at SureCare (Hillingdon)
Thank you for your feedback. We are pleased you and Mum are satisfied with our service.
Staff
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Management
Treated with Dignity
Value for Money
Review from D O (Son of Client) published on 30 April 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Allysha, FCS at SureCare (Hillingdon)
Hello, we're very happy to hear Mum is having a positive experience with us. Thank you for taking the time to leave us a review.
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Treated with Dignity
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Review from Lisa R (Daughter of Client) published on 8 April 2024
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Surecare, Team leader at SureCare (Hillingdon)
We are sorry to hear you feel this way about the agency. We informed the council we cannot continue with the care package and gave the required notice and followed all the necessary procedures with enough time to introduce another agency to your mum. We strive to give the best care to all service users including your mum, unfortunately, we could not accommodate some of your requests and acted in mum's best interest. We wish you and mum all the best.
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Review from K M (Daughter of Client) published on 22 March 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Allysha, FCS at SureCare (Hillingdon)
Hello, thank you for your feedback. We're glad to hear you're happy with the service provided.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Client) published on 12 June 2019
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Treated with Dignity
Value for Money
Review from P W (Client) published on 18 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Louise L (Daughter of Client) published on 30 October 2017
Submitted via Website •
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Overall Experience
4.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Surinder B (Son of Client) published on 30 October 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
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Management
Treated with Dignity
Value for Money
Review from Nataliya L (Daughter of Client) published on 2 June 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jagjit Soni, Managing Director at SureCare (Hillingdon)
Thanks a lot Nataliya for this excellent review and to know that you are happy with the quality of care work provided by the team of our qualified care workers. We promise our clients full satisfaction.
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Treated with Dignity
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The Review Score of 7.9 (7.917) out of 10 for SureCare (Hillingdon) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.917 for SureCare (Hillingdon) is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 24 Ratings = 3.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for SureCare (Hillingdon) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Aug 2022
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Job Title: Field care supervisor
Joined: 2020
With over two decades of experience in the care sector, I am dedicated to ensuring the utmost support for our service users. As the primary point of contact, my role revolves around orchestrating seamless care delivery and catering to the individual needs of our clients.
My responsibilities are multifaceted, ranging from crafting personalized care plans to promptly updating them as circumstances evolve. I adeptly handle emergencies and serve as a liaison with other service providers, advocating for the best interests of our clients.
My unwavering commitment to person-centred care underscores my belief in tailoring our services to align with the unique preferences and requirements of each individual. This approach fosters a nurturing environment that promotes well-being and enhances the quality of life for those under our care.
Job Title: Registered Manager
Joined: 2020
My name is Temitope Owolabi, and I've dedicated nearly 18 years to the healthcare sector. Leading my team at Surecare is a source of great excitement for me as we strive to deliver exceptional care to our clients in their homes. Over the years, I've honed my interpersonal and customer service skills through hands-on experience.
Holding a BSC and level 5 qualification in Health and Social Care, my journey in the care industry has been driven by a deep-rooted passion. This passion has led me to gain extensive experience and knowledge across various roles, including care worker, team leader, coordinator, trainer, and registered branch manager. Since 2020, I've been proud to contribute my expertise to the team at Surecare.
Job Title: Field care supervisor
Joined: 2019
I'm Allysha Morris, and I've been part of Surecare since the establishment of Surecare Harrow and Hillingdon. With a sincere dedication to delivering high-quality care to our service users and contributing to the betterment of our community, I am driven by a genuine passion. My goal is to guarantee that each of our service users receives the very best care and is empowered to live as independently as possible, thereby enhancing their quality of life.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Hillingdon) to verify any information. View our terms and conditions. SureCare (Hillingdon) has an Enhanced Service – more info.
