SureCare (Hillingdon)

Absolutely wonderful carer. She is kind, caring, patient and genuinely treats Mum with so much love and respect. We feel incredibly lucky to have her looking after Mum and have complete trust in her. Thank you.

Our carer has been fantastic - kind, punctual, always professional yet very warm and friendly. She has a great relationship with my mum and indeed, the whole household. Well done!

Since using the care agency to support my mum, I've found the carers to be friendly, warm and caring. They look after my mum well, actively engage with her and give her the mental stimulation she needs. My mum enjoys the interaction she has with the carers. In addition, the team in the office respond to emails really quickly and provide a good level of customer service.

Always very caring and kind. Dad is treated with respect and dignity his needs are always very well met. If we ever need to contact anyone they are always available and very helpful.

Mum has support twice daily for medication prompt and this seems to work well. Mum is very happy with her carers and prefers the new times of 9am and 6pm.

We have generally been very happy and pleased with the service and care given by SureCare. They were very able to put my father at ease and to attend to his needs with dignity. The carers have always been very willing to do extra house chores (light) if asked. We have always found the office staff to be available and helpful whenever we have had need to contact them. Any issues that we have had to raise have been attended to and resolved promptly. Thank you.

Generally satisfactory very good contact. Carers genuinely concerned for clients well being.

I have been using SureCare since September 2023. I am very happy with care I receive. All carers are fantstic always ready to help. I have chats with them frequently and I enjoy.

I am very satisfied with the care and service I get from SureCare. The carers are professional and carry out their duty with good care and discipline. Very observant will bring to my notice if there is any problem with the body parts which I cannot see directly.

My carers are kind and caring. Some can't cook english breakfast but they learn. I can't thank the care team enough as they provide a wonderful service and I feel very cared for.

I joined Surecare on 7th January, 2023 and it has been a great ongoing experience. The carers make me feel valued and supportive. They are passionate, hard working, professional and dedicated. I have not, for one moment, regretted using the care company.

We are particularly happy with the main carer we have had since the beginning, continuing the rehab that was started in the care home.

Have been with SureCare for 2 1/4 years. I have found them to be very helpful and caring. They are quick to respond when problems arise.

My mother and I are both very happy with the service from SureCare.

My mum looks forward to her visit.

We used SureCare for my mother who was let down by them very badly. They cancelled her care without even informing either me or my mother and left it to the social worker to break the news. I dread to think what would have happened if my mum had been left to deal with this alone. They ignored my email requesting an explanation. If you are looking for some reassurance that this company actually care for your loved ones, I would go elsewhere, as they simply don’t.

I am very glad Mum is getting this support and relieved as it takes some of the pressure off me. I would recommend this agency.

Nice girls but some can't cook. I have to tell them every little thing. Done very slow. Management get mixed up which carers to come, but all very willing. Some need more training.

The carer who came in was first class. Nothing was too much trouble for her, she was very helpful in every way.

Good, reliable care team. My mother is looked after well with empathy and consistent daily care. The manager is very approachable and always happy to help my mother's care and wellbeing run smoothly and efficiently.