SureCare (Hillingdon)

Congress House, Suite 2, 2nd Floor, 14 Lyon Road, Harrow HA1 2EN
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9.1 16 Reviews
  • SureCare (Hillingdon), Harrow
SureCare Hillingdon provides a range of home care services for people across Uxbridge, Northwood, Pinner, Ruislip, Southall, Hunslow and Drayton. By consistently reviewing the care that clients receive and actively encouraging feedback, SureCare Hillingdon provides a service that meets individuals’ needs and objectives.

With over 30 years of expertise in domiciliary care, SureCare Hillingdon is dedicated to providing personalised care plans that truly enhance clients' well-being, respecting their unique preferences and needs. Their holistic approach involves close collaboration with health professionals and community services, empowering clients to achieve their fullest potential and fostering independence and active participation in the community.

They begin with a no-obligation initial meeting, followed by a thorough care needs assessment conducted by the experienced team. Based on this assessment, they create a detailed and customised care plan that is regularly updated to adapt to any changes in clients’ needs, ensuring they receive the most effective and compassionate care.

Their rigorous recruitment process and comprehensive in-house training guarantee that they uphold the highest standards of care through skilled and dedicated staff. They are committed to the continuous professional growth and career advancement of team members, ensuring they are always equipped to provide exceptional service.

Surecare Hillingdon offer a range of care and support services, all of which are tailored to each individual client, enabling them to maintain their dignity and independence and experience a good quality of life.

Choose SureCare Hillingdon for a trusted partner in domiciliary care that combines expertise, compassion, and a commitment to excellence.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.50 – £25.50
  • Weekly Live-in Care Fees: £1200 – £1500

Please call for for accurate pricing depending on care needs

These prices are only a guideline, please contact SureCare (Hillingdon) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Temitope Owolabi (Registered Manager)

SureCare (Hillingdon) Reviews (16)

9.1

SureCare (Hillingdon) has a Review Score of 9.1 (9.142) out of 10, based on 11 reviews in the last 2 years.
Over all time SureCare (Hillingdon) has 16 reviews.

Overall Experience
  • 9
  • 4
  • 2
  • 0
  • 1
Date Published
  • 16
  • 7
  • 7
  • 11
  • 5
Reviewer Connection to SureCare (Hillingdon)
  • 8
  • 6
  • 2
Total of 16, showing 1-16
Review from Norman S (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally satisfactory very good contact. Carers genuinely concerned for clients well being.
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Review from Rasik B (Client) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using SureCare since September 2023. I am very happy with care I receive. All carers are fantstic always ready to help. I have chats with them frequently and I enjoy.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind review. We're delighted to hear that you have a positive experience with our care team at Surecare.

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Review from Sumita A (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and service I get from SureCare. The carers are professional and carry out their duty with good care and discipline. Very observant will bring to my notice if there is any problem with the body parts which I cannot see directly.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind feedback! We are thrilled to hear that you are more than satisfied with the care and support you are receiving. Providing compassionate, high-quality care and ensuring dignity for all our clients is always our top priority. Your satisfaction means a great deal to us, and we will continue to work hard to maintain this standard. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

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Review from J W (Client) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carers are kind and caring. Some can't cook english breakfast but they learn. I can't thank the care team enough as they provide a wonderful service and I feel very cared for.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you for your kind words and for sharing your experience with SureCare. It is our priviledge to support you and are grateful for the recognition of our efforts. We strive to provide the highest level of care and compassion, and it's heartening to know we made a positive impact.

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Review from Naazneen S (Client) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I joined Surecare on 7th January, 2023 and it has been a great ongoing experience. The carers make me feel valued and supportive. They are passionate, hard working, professional and dedicated. I have not, for one moment, regretted using the care company.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for taking the time to share your experience with SureCare. We are thrilled to hear that you are pleased with the care and support provided by our team. It's especially rewarding to know that we've been able to help and support you. Your kind words are a true testament to the dedication of our care team. Thank you for your trust and for recommending our services to other families - it truly means a lot to us.

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Review from J D (Daughter of Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the service we receive, and have received for the last 11 months.
All the carers and office staff are extremely kind and helpful, putting the clients first.
We are particularly happy with the main carer we have had since the beginning, continuing the rehab that was started
in the care home.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team is dedicated to providing personalised care that not only meets physical needs but also helps rebuild confidence and independence. It's heartening to know that our care made a positive difference for your mother. We deeply appreciate your recommendation and will continue striving to deliver the highest standard of care to all our clients. Please don't hesitate to reach out if there's ever anything else we can do to assist.

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Review from D D (Client) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been with SureCare for 2 1/4 years. I have found them to be very helpful and caring. They are quick to respond when problems arise.
Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team

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Review from Catriona P (Daughter of Client) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I are both very happy with the service from SureCare.
Reply from Temitope Owolabi, Registered Manager at SureCare (Hillingdon)

Thank you for your feedback. We are pleased you and Mum are satisfied with our service.

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Review from D O (Son of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our regular carer, who comes weekly to my mum, is fabulous. She is so helpful, eager, and friendly. She has been coming for six weeks now, and helps with showering, dressing, changing bedclothes etc, and we never feel as if the visit is rushed.
My mum looks forward to her visit.
Reply from Allysha, FCS at SureCare (Hillingdon)

Hello, we're very happy to hear Mum is having a positive experience with us. Thank you for taking the time to leave us a review.

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Review from Lisa R (Daughter of Client) published on 8 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
We used SureCare for my mother who was let down by them very badly. They cancelled her care without even informing either me or my mother and left it to the social worker to break the news. I dread to think what would have happened if my mum had been left to deal with this alone. They ignored my email
requesting an explanation. If you are looking for some reassurance that this company actually care for your loved ones, I would go elsewhere, as they simply don’t.
Reply from Surecare, Team leader at SureCare (Hillingdon)

We are sorry to hear you feel this way about the agency. We informed the council we cannot continue with the care package and gave the required notice and followed all the necessary procedures with enough time to introduce another agency to your mum. We strive to give the best care to all service users including your mum, unfortunately, we could not accommodate some of your requests and acted in mum's best interest. We wish you and mum all the best.

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Review from K M (Daughter of Client) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Towards the end of 2023, Surecare started to provide a weekly visit to my mum to help her around the home. They have been reliable, and responsive and communication has been good. I haven't met any of the carers but mum has no complaints.
I am very glad Mum is getting this support and relieved as
it takes some of the pressure off me. I would recommend this agency.
Reply from Allysha, FCS at SureCare (Hillingdon)

Hello, thank you for your feedback. We're glad to hear you're happy with the service provided.

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Review from J S (Client) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Nice girls but some can't cook. I have to tell them every little thing. Done very slow. Management get mixed up which carers to come, but all very willing. Some need more training.
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Review from P W (Client) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who came in was first class. Nothing was too much trouble for her, she was very helpful in every way.
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Review from Louise L (Daughter of Client) published on 30 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good, reliable care team. My mother is looked after well with empathy and consistent daily care. The manager is very approachable and always happy to help my mother's care and wellbeing run smoothly and efficiently.
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Review from Surinder B (Son of Client) published on 30 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and a good company to deal with. Staff were good and caring. Staff arrive very promptly and are very well mannered.
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Review from Nataliya L (Daughter of Client) published on 2 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare Hillingdon started to provide care service for my mother on 3rd April 2017. I found all care workers introduced to me experienced and qualified.
Office staff are always friendly and helpful.
Management is reachable and responsive. Cannot be more satisfied with the service.
Reply from Jagjit Soni, Managing Director at SureCare (Hillingdon)

Thanks a lot Nataliya for this excellent review and to know that you are happy with the quality of care work provided by the team of our qualified care workers. We promise our clients full satisfaction.

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Current Review Score: 9.1 (9.142)

Overview of Review Score

The Review Score of 9.1 (9.142) out of 10 for SureCare (Hillingdon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.242 for SureCare (Hillingdon) is calculated as follows: ( (35 Excellents x 5) + (20 Goods x 4) + (7 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 66 Ratings = 4.242
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Hillingdon) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Sally

Sally Panchal

Job Title: Deputy Manager Joined: 2020

With over two decades of experience in the care sector, I am dedicated to ensuring the utmost support for our service users. As the primary point of contact, my role revolves around orchestrating seamless care delivery and catering to the individual needs of our clients.


My responsibilities are multifaceted, ranging from crafting personalized care plans to promptly updating them as circumstances evolve. I adeptly handle emergencies and serve as a liaison with other service providers, advocating for the best interests of our clients.


My unwavering commitment to person-centred care underscores my belief in tailoring our services to align with the unique preferences and requirements of each individual. This approach fosters a nurturing environment that promotes well-being and enhances the quality of life for those under our care.

Temmy

Temmy Owolabi

Job Title: Registered Manager Joined: 2020

My name is Temitope Owolabi, and I've dedicated nearly 18 years to the healthcare sector. Leading my team at Surecare is a source of great excitement for me as we strive to deliver exceptional care to our clients in their homes. Over the years, I've honed my interpersonal and customer service skills through hands-on experience.


Holding a BSC and level 5 qualification in Health and Social Care, my journey in the care industry has been driven by a deep-rooted passion. This passion has led me to gain extensive experience and knowledge across various roles, including care worker, team leader, coordinator, trainer, and registered branch manager. Since 2020, I've been proud to contribute my expertise to the team at Surecare.

Frequently Asked Questions about SureCare (Hillingdon)

What Type of Services does SureCare (Hillingdon) offer?

SureCare (Hillingdon) offers Home Care.

How many Carers does SureCare (Hillingdon) employ?

SureCare (Hillingdon) employs 31 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Hillingdon) to verify any information. View our terms and conditions. SureCare (Hillingdon) has an Enhanced Service - more info.