SureCare (Hillingdon)

Alexandre House, 106 Pembroke Road, Ruislip HA4 8NW

Group : SureCare

Person in charge: Anna Korpas (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Staff Languages (other than English): Bengali; Bangla, Hindi, Hungarian, Panjabi, Punjabi, Polish, Tamil, Urdu

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Directions: Near Ruislip Manor Tube Station

Parking: One hour free parking in front of office.

Latest Care Quality Commission* Report on SureCare (Hillingdon): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.


8.6 SureCare (Hillingdon) has a Review Score of 8.6 (8.611)

The Review Score of 8.6 (maximum of 10) for SureCare (Hillingdon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for SureCare (Hillingdon) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for SureCare (Hillingdon) is calculated as follows: ( (11 Excellents x 5) + (7 Goods x 4) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for SureCare (Hillingdon) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend SureCare (Hillingdon)?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to SureCare (Hillingdon)

  • Daughter of Client/Service User
  • Son of Client/Service User

Reliable and a good company to deal with. Staff were good and caring. Staff arrive very promptly and are very well mannered.

How likely would you be to recommend SureCare (Hillingdon)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Good, reliable care team. My mother is looked after well with empathy and consistent daily care. The manager is very approachable and always happy to help my mother's care and wellbeing run smoothly and efficiently.

How likely would you be to recommend SureCare (Hillingdon)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

SureCare Hillingdon started to provide care service for my mother on 3rd April 2017. I found all care workers introduced to me experienced and qualified.
Office staff are always friendly and helpful.
Management is reachable and responsive. Cannot be more satisfied with the service.

How likely would you be to recommend SureCare (Hillingdon)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Jagjit Soni, Managing Director at SureCare (Hillingdon) responded to this review on 01 Jun 2017:

Thanks a lot Nataliya for this excellent review and to know that you are happy with the quality of care work provided by the team of our qualified care workers. We promise our clients full satisfaction.

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