Bedford Heights, Manton Lane, Bedford MK41 7PH
Ideal Homecare are a privately owned Limited company. They opened their doors in October 2016. Whilst a relatively new company, they are very passionate about the care and level of service provided. Easily one of the best in the area.
They never compromise on the quality of their service provided to you. Hence their CQC rating of "good in all areas"
All staff are thoroughly checked, fully rained and certificated in accordance with Skills for Care and CQC.
Ideal Homecare will allocate and oversee the care that staff provides, ensuring clients always receive the support which has been planned.
Owner : Ideal Homecare Ltd
Person in charge: Lisa Heseltine (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Ideal Homecare: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for Ideal Homecare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Ideal Homecare in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Ideal Homecare is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Ideal Homecare is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ideal Homecare has a Review Score of 7.8 (7.833) from 1 Reviews
Review submitted from a Website Submission by Margaret P (Wife of Client) on Tuesday 30 January 2018. Relates to December 2017.
Ideal Homecare has provided me and my husband with wonderful help and support during a period of ill health. Their unobtrusive, kind and sensitive care and support have been top notch. Their help has enabled my husband to remain at home when he would otherwise have had a prolonged hospital stay. I can't recommend them highly enough.
How likely would you be to recommend Ideal Homecare? Extremely Likely
Lisa Heseltine, Registered Manager at Ideal Homecare responded to this review on 02 Feb 2018:
Thank you, Margaret, it has been a pleasure to have been able to support you both through a difficult time and we are always here if you require any further support.