Kare Plus Blackburn & Burnley

Suite 11 , The Saturn Centre, Greenbank Technology Park, Challenge Way, Blackburn BB1 5QB

Kare Plus Blackburn and Burnley provides a range of home care and nursing services, striving to deliver high quality care and customer services for its clients 24 hours a day, 365 days a year. Working with both individuals and larger healthcare settings, Kare Plus Blackburn and Burnley provides services to local government organisations as well as those in the private sector.

Nursing services are provided to both NHS and private hospitals, nursing homes, residential care homes and various healthcare settings. Home care services provided by Kare Plus Blackburn and Burnley cover areas such as personal care, Alzheimer’s and dementia care, brain and spinal injury, end of life care, respite services, and 24-hour and live-in care.

Group : Kare Plus Agencies

Person in charge: Kirstie Poole (Registered Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Staff Languages (other than English): Gujarati, Panjabi, Punjabi, Urdu

Fees Guide: £17.00

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Parking: Parking is available , Disabled parking is also available at the main entrance.

Latest Care Quality Commission* Report on Kare Plus Blackburn & Burnley: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Kare Plus Blackburn & Burnley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Kare Plus Blackburn & Burnley in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Kare Plus Blackburn & Burnley is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Kare Plus Blackburn & Burnley is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Kare Plus Blackburn & Burnley has a Review Score of 9.8 (9.800) from 5 Reviews

Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kare Plus Blackburn & Burnley?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kare Plus Blackburn & Burnley

  • Client / Service User
    2
  • Granddaughter of Client/Service User
    2
  • Son of Client/Service User
    1

Kare Plus is one of the best care companies I have seen in a long time. The care they gave my father was one of very high standards. The support they gave to my family at this difficult time was exceptional, their palliative team were caring and supportive of the needs of our father.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have recently employed this care company, Kare Plus Blackburn/Burnley as caring for my grandma was getting too much hard work for myself as I also have my daughter to look after.
I'd just like to say they are doing an amazing job, my grandma seems so much happier and cleaner. My grandma is back to her mischievous self giving the carers grief and it's just great to see her happy.
Her carers are lovely people and always treat her with respect and dignity. So I'd just like to thank Kare Plus management and carers for doing such an amazing job with my grandma. Thank you.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Kirstie Poole, Registered Manager at Kare Plus Blackburn & Burnley responded to this review on 05 Jul 2017:

Hi Samantha. We're very pleased you are happy with the service we provide and it is nice to hear your grandma is getting back to her normal self.

Recently I have employed a new care company to look after my mum. They have improved my mum's standard of living in many different ways in the first month of their contract. They monitor very closely her food and liquid intake each day and record it on a chart. These two strategies will prevent my mum from dehydrating and stop her getting water infections and increase her weight for the first time in many years in my opinion. My mum's hygiene has improved because they make sure she washes, changes her clothes and underwear each day. Also, they change her bedding on a regular basis, wash her clothes and clean the house thoroughly. Employing these carers was one of the best decisions I have made in my life because my mum is getting the quality of care she requires and often can be seen going to window at night waiting for the carers to arrive.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Summy, Director at Kare Plus Blackburn & Burnley responded to this review on 30 Jun 2017:

Hi Stephen, Thank you for your kind review and I am glad your mother is receiving the best quality of care she deserves and I am happy we are providing a service you are satisfied with.

We as a family would like to say that Kare Plus Blackburn/Burnley have made a huge difference to Grandma. The carers are wonderful and my Grandma has a really good relationship with them both.
They always treat her with respect and dignity and are more like friends to her. The carers are willing to go the extra mile for Grandma and us when needed. The management in the office are always there at the end of the phone for us too. This is a BIG THANK YOU for being there for Grandma and us as a family.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been very satisfied with the care at home received since I came out of the hospital. I feel that my main carer is fully in tune with my needs and instinctively knows what help to offer across a range of services. I am getting used to new carers who are also very competent and caring. My daughter is very appreciative of the updates living 200 miles away and is happier knowing I am being well looked after.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

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