The Grainger Suite, Dobson House, Regent Farm Road, Newcastle upon Tyne NE3 3PF
HMS Care provides quality care to people in their own homes, striving to meet clients’ spiritual, mind, body and familial needs, to ensure they can lead enriched and fulfilling lives. Care packages are designed and tailored to the individual client depending on their personal needs and circumstances, and are always delivered with dignity and respect.
Care is provided by fully qualified and trained staff members who are dedicated to providing an effective and friendly service. They receive ongoing training to ensure their approach always reflects best practice and they can provide good quality customer service.
The care available includes personal care, domestic help, live-in care, dementia and Alzheimer’s care, respite care, reablement services, Parkinson’s care, end of life care, and care for people with physical or learning disabilities.
Owner : HMS Services Limited
Person in charge: Jane Guthrie (Care Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Fees Guide: £20 per Hour
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on HMS Care: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for HMS Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for HMS Care in Google's Search Results - more info
b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.957 for HMS Care is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) ) ÷ 23 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 4 Points relating to the number of positive Reviews for HMS Care is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
HMS Care has a Review Score of 9 (8.957) from 4 Reviews
Review submitted from a Postal Card by Janice S (Client) on Thursday 26 April 2018.
Extremely honest, reliable and responds to my needs as a care provider to myself as they are transparent in their practice. They give me peace, dignity and the support staff offers choice and willingness towards myself.
How likely would you be to recommend HMS Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by David B (Husband of Client) on Thursday 1 June 2017. Relates to May 2017.
HMS Care first assessed my wife in April. The care team first started later that month, until her death in early May. The care delivered was excellent in all respects - timing, professional, cheerful, informative and above all, with humanity when bathing, changing and dressing the patient. The night "sitters" also did a magnificent job allowing the family to rest and sleep. A wonderful team.
How likely would you be to recommend HMS Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Review submitted from a Postal Card by Karen T (Daughter of Client) on Monday 24 April 2017. Relates to April 2017.
HMS Care Have transformed my life. We have two carers each morning to get my mother out of bed, showered, dressed and breakfast, also for ad-hoc visits when I'm working. My mother has dementia and very limited mobility. Our carers are kind, patient, efficient and friendly. I can't recommend them highly enough.
How likely would you be to recommend HMS Care? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
April 2018
Job Title: Operations Manager
Joined: 2017
Description:
Lisa has been in the care sector for over 25 years.
Her role is to oversee the day to day running of the company and she is heavily involved in all aspects of the company.
Job Title: Care manager
Joined: 2018
Description:
Jane has been in care for over 20 years and has a gain a vast amount of experience in the care industry.
Job Title: Accountant
Joined: 2016
Description:
Deals with all the financials transactions and queries
Job Title: Care co-ordinator
Joined: 2018
Description:
Lucie has been in care for 15 years and is very experienced in care and co-ordinating
Job Title: Admin
Joined: 2018
Description:
Tas joined our company in Jan 2018
She is excellent with all main aspects of office duty
Tas is an asset to our company.
Job Title: Supervisor
Joined: 2017
Description:
Tracey is out on the field ensuring all our clients and staff are safe
Job Title: Supervisor
Joined: 2017
Description:
Jayne works in the field to ensure all the clients needs are met.
