Promedica24 Live-In Care Cheshire & North Wales

Ellesmere Port CH66 4PR

Promedica24 Live-In Care Cheshire & North Wales offers fully trained care workers who are matched with clients to ensure they are true companions.

This enables clients to live independently in their own home with the right support.

Those requiring physical and mental conditions can be supported.
It offers respite care for family carers needing a deserved break and help with hospital discharges.

There is an experienced care team who will carry out an in-home care assessment to identify an individual's needs.

Care workers, managed by an experienced regional care team, will deliver everything in a client's individual care plan and this will be updated as needs change.

Group : Promedica24 Live-In Care

Person in charge: John Pughe (Regional Partner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100+ live-in carers

Staff Languages (other than English): Polish

Fees Guide: From £695 per week

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Overview

The Review Score of 8.3 (maximum of 10) for Promedica24 Live-In Care Cheshire & North Wales is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Promedica24 Live-In Care Cheshire & North Wales in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Promedica24 Live-In Care Cheshire & North Wales is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Promedica24 Live-In Care Cheshire & North Wales is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.3 Promedica24 Live-In Care Cheshire & North Wales has a Review Score of 8.3 (8.250) from 2 Reviews

Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Promedica24 Live-In Care Cheshire & North Wales?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Promedica24 Live-In Care Cheshire & North Wales

  • Father of Client/Service User
    1
  • Friend of Client/Service User
    1

The Promedica24 carer worked hard and looked after my client well.

How likely would you be to recommend Promedica24 Live-In Care Cheshire & North Wales? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

John Pughe, Business Director at Promedica24 Live-In Care Cheshire & North Wales responded to this review on 19 Feb 2018:

Thank you for your kind review. It was a pleasure to look after your client whilst you took a carer break.

We have been using this service since March 2017 for the care of my daughter (24 hours). We have 2 carers and have found them both to be kind, caring and respectful and would certainly recommend the agency going on the service that they have given us.

How likely would you be to recommend Promedica24 Live-In Care Cheshire & North Wales? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

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