Promedica24 - Cheshire & North Wales
Promedica24 - Cheshire & North Wales
Promedica24 - Cheshire & North Wales

Promedica24 - Cheshire & North Wales provides a genuine and affordable alternative to a residential care facility, allowing you or your loved ones to continue to live at home with all the care and support required.

The professional care team provides personalised, round-the-clock care and companionship. For over a decade they have supported those living with dementia; stroke; arthritis; cancer, Parkiinson's; MND; MS and other conditions to live at home with dignity and independence.

They also provide palliative care and end-of-life services.

Promedica24 can also provide respite care and other short term care packages.

Promedica24 serves Chester, Frodsham, Runcorn, Northwich, Knutsford, Mobberley, Winsford, Tarporley, Bunbury, Malpas, Tattenhall, Wrexham, Gresford, Mold, Northop Hall, Hawarden and surrounding areas.

Group : Promedica24

Person in charge: John Pughe (Regional Partner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 220

Staff Languages (other than English): Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Reviews

7.8 Promedica24 - Cheshire & North Wales has a Review Score of 7.8 (7.833)

The Review Score of 7.8 (maximum of 10) for Promedica24 - Cheshire & North Wales is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Promedica24 - Cheshire & North Wales in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Promedica24 - Cheshire & North Wales is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Promedica24 - Cheshire & North Wales is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Promedica24 - Cheshire & North Wales?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Promedica24 - Cheshire & North Wales

  • Father of Client/Service User
    1

We have been using this service since March 2017 for the care of my daughter (24 hours). We have 2 carers and have found them both to be kind, caring and respectful and would certainly recommend the agency going on the service that they have given us.

How likely would you be to recommend Promedica24 - Cheshire & North Wales? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Submit a Review for Promedica24 - Cheshire & North Wales

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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