Promedica24 Live-In Care Cheshire East

Wilmslow SK9 5AJ

Promedica24 Live-In Care Cheshire East supports adults with quality care and companionship and can assist people with physical and mental conditions.

Palliative care for clients and respite care is also offered for family carers.

It offers in-home care assessments to create a personalised care plan that will be amended as needs change.

Care workers are matched to clients by the care team who will liaise closely with clients and their families.

Live-in care is a genuine and affordable alternative to residential homes, allowing an individual and couples to stay in the home they love.

Promedica24 Cheshire East can provide care in these areas: Alderly Edge, Bramhall, Bollington, Bredbury, Cheadle, Cheadle Hulme, Chelford, Danebridge, Disley, Hazel Grove, Heald Green, Henbury, Lower Withington, Macclesfield, Marple, Marton, Mottram St. Andrew, Nether Alderley, Pott Shrigley, Poynton, Prestbury, Rainow, Romiley, Rushton Spencer, Sutton, Wincle, Wildboarclough, Wilmslow plus all surrounding areas.

Group : Promedica24 Live-In Care

Person in charge: Jonathan Hayley (Regional Partner)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100+

Staff Languages (other than English): Polish

Fees Guide: From £695 per week

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Promedica24 Live-In Care Cheshire East: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Promedica24 Live-In Care Cheshire East is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Promedica24 Live-In Care Cheshire East in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Promedica24 Live-In Care Cheshire East is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Promedica24 Live-In Care Cheshire East is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Promedica24 Live-In Care Cheshire East has a Review Score of 9.8 (9.833) from 5 Reviews

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Promedica24 Live-In Care Cheshire East?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Promedica24 Live-In Care Cheshire East

  • Daughter of Client/Service User
    3
  • Client / Service User
    1
  • Daughter-in-law of Client/Service User
    1

My mum had suffered a stroke just before Christmas and was going to be in the hospital for some time. My mum was also my dad's main carer as he has Parkinson’s, they are both in their 80’s. We heard of Promedica24 through the social services department as we had to consider my dads care. He prefers to stay in his own home rather than go in a nursing home, so we inquired with Promedica about a live-in carer. Promedica24 responded quickly and came to assess my dad's needs, they were able to provide a suitably qualified carer at relatively short notice. The carer is a young polish girl and is very pleasant and speaks good English and takes very good care of my dad. My dad is very pleased with his care and being able to stay in his own home.
We have been very happy with the service provided by Promedica24. On the basis of our experience so far we wouldn’t hesitate to recommend them.

How likely would you be to recommend Promedica24 Live-In Care Cheshire East? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jonathan Hayley, Regional Partner at Promedica24 Live-In Care Cheshire East responded to this review on 13 Feb 2018:

Thank you so much for your kind words and for making the carer feel so very welcome.

Promedica24 - Cheshire East have supplied us with very competent and caring carers. They generally stay for a minimum of 6 weeks which has allowed my mum to develop a good relationship with the carer. The latest carer was lovely and had to return home for a while but she is due back which we are all very happy about.
Promedica keep us up to date with any changes and are in touch with the carers on a regular basis to make sure they are happy and also to make sure my mum is being looked after properly.
I would definitely recommend Promedica to anyone that needs 24/7 care.

How likely would you be to recommend Promedica24 Live-In Care Cheshire East? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Jonathan Hayley, Regional Partner at Promedica24 Live-In Care Cheshire East responded to this review on 08 Feb 2018:

Thank you Louise - your feedback is really appreciated. It has been and is a real privilege to look after your mum for so long now and also thank you for making our carers feel part of the family.

I needed 24/7 care after going home from hospital I had a broken hip and this company was recommended to me by two different people.
I've had two different Polish carers and they both have spoken very good English so no problems at all with communication the care I received was to a very good standard and nothing is ever too much trouble. I would not hesitate to recommend this company to anyone who requires a high standard of care.

How likely would you be to recommend Promedica24 Live-In Care Cheshire East? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Jonathan Hayley, Regional Partner at Promedica24 Live-In Care Cheshire East responded to this review on 19 Sep 2017:

Thank you Sandra for your kind review. We are so glad to be able to help you come back home!

Have recruited the help of Promedica24 at the end of July we were all preparing ourselves for the big step of having live-in care for my Mother and Father in-law.
Now 3 weeks in and we couldn't be happier with the service. My mother-in-law suffers from Alzheimer's and my Father-in-Law Parkinsons...having live-in care has ensured they can stay in their own home together for a little longer. The carer is delightful and has fitted into family life really well - I don't know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
Thanks

How likely would you be to recommend Promedica24 Live-In Care Cheshire East? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jonathan Hayley, Regional Partner at Promedica24 Live-In Care Cheshire East responded to this review on 07 Sep 2017:

Thank you Louise for your kind words about Promedica24 Cheshire East. We are delighted to have been given the opportunity to look after your Mother and Father in-Laws and it is a real privilege to care for them in their own beautiful home.

I looked into 13 different care providers when our 86 year old mother's previous live-in carers handed in their notice a couple of months ago. My brother and I felt it was very important that we identified a professional company who understood our mother's specific needs and who were willing to find her a carer with whom she could get on. My initial telephone enquiry was extremely useful and our individual requirements were explored in detail. We were impressed with the level of professionalism, and (equally importantly) we never felt as if we were being pressured to make a decision.

We needed quite a quick turn around and a suitable carer to be found in time to replace the carers who were leaving. It was helpful to be able to discuss the proposed carer with the regional manager and to see details of her profile and experience. It was also good to learn about the stringent language tests that the carers take, to ensure that communication is not likely to be a problem.

How likely would you be to recommend Promedica24 Live-In Care Cheshire East? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Jonathan Hayley, Regional Partner at Promedica24 Live-In Care Cheshire East responded to this review on 10 Aug 2017:

Thank you, Claire, for your kind words. It is great to see your Mum going around Wilmslow with our carer and continuing to live a really independent life.

Submit a Review for Promedica24 Live-In Care Cheshire East

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for Promedica24 Live-In Care Cheshire East

Job Vacancies

Staff Profiles

There are no staff profiles posted yet