Angel Heart Home Care Ltd

Quattro House, Lyon way, Camberley GU16 7ER

Angel Heart Home Care Ltd
Angel Heart Home Care Ltd

Angel Heart Home Care is a rapidly growing home care services company, serving people within the Berkshire, Surrey and Hampshire areas.

With over 20 years' experience of supporting older people to live independently in the comfort of their of own homes, they are truly dedicated to providing care packages that suit the individual's specific needs.

Angel Heart Home Care provides a variety of services, such as personal care, palliative care, rapid response care, holiday care and live in care.

Owner : Angel Heart Home Care Ltd

Person in charge: Sounita Rachel Chummun (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 22

Services Offered: Adult Care (18+)

Care Offered: Dementia • Elderly Care • Mental Health Condition • Sensory Impairment

Latest Care Quality Commission* Report on Angel Heart Home Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 Angel Heart Home Care Ltd has a Review Score of 9.8 (9.829)

The Review Score of 9.8 (maximum of 10) for Angel Heart Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Angel Heart Home Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.829 for Angel Heart Home Care Ltd is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Angel Heart Home Care Ltd is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Angel Heart Home Care Ltd?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Angel Heart Home Care Ltd

  • Daughter of Client/Service User
    2
  • Friend of Resident/Service User
    2
  • Client / Service User
    1
  • Grandson of Client/Service User
    1

We have been with Angel Heart for a few weeks and have been delighted with the service provided so far. The carer is reliable, thorough and doesn't mind doing the extra. The management team have been professional and positive in their approach at all times.

How likely would you be to recommend Angel Heart Home Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Have been using Angel Heart for the last 3 months to care for my mother 4 times a day seven days a week. My Mother is being very well cared for, and we have both been very pleased with the service we have had and the care given. The carer is very conscientious, thoughtful, and reliable.

How likely would you be to recommend Angel Heart Home Care Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

My mum is happy with her care as far as I am aware and when I visit once a week she has clearly been assisted with her personal care and meals etc. Friendly and flexible service.

How likely would you be to recommend Angel Heart Home Care Ltd? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Good

Value for Money: Don't Know

The services provided were well tailored to the client's needs. The carer was reliable and empathetic and identified the client's needs, engaging with other agencies where appropriate.

How likely would you be to recommend Angel Heart Home Care Ltd? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The carer was absolutely amazing with my parents (who loved her). She stepped in to help at a moments notice and her service and care was nothing short of exceptional. Thank you to her and all at Angel Heart care.

How likely would you be to recommend Angel Heart Home Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Rachel, Manager at Angel Heart Home Care Ltd responded to this review on 14 Jun 2017:

Thank you so much for your warm words and feedback. Always in our thoughts. Hope all is going well.

I found Angel Heart Home Care on the website. I was impressed by the website and contacted them and arranged an appointment. After which once speaking with the manager I was happy to implement the services provided for the care of a 98-year-old friend. The same carer has been coming four times a day since March to date. I am extremely pleased with the service provided. Compared to other agencies the carer is knowledgeable, reliable, keeps in contact on a regular basis. On asking my friend how they found the service he said it is outstanding. The agency is thorough and pays attention to detail. The agency follows up on all health concerns with my friend and communicates with updates.

How likely would you be to recommend Angel Heart Home Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Rachel, Manager at Angel Heart Home Care Ltd responded to this review on 07 Jun 2017:

Thank you for your warm comments and feedback. Angel Heart strives to promote a first rate service to all our clients.

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