Jane Bennett Care Services Ltd

Unit 12 Moseleys Farm, Fornham All Saints, Bury St Edmunds IP28 6JY

Jane Bennett Care Services Ltd are a well-established care service based in Bury St Edmunds. They provide a wide range of quality services to older people, specialising in care for people living with dementia.

They have an excellent team of skilled care workers to support their clients. All care workers undergo a thorough induction training program and a DBS check before they commence their caring role with Jane Bennett Care Services Ltd.
They pride themselves on their ability to provide a professional and personalised, tailor-made care service to support older people and people living with Dementia in their own home.

Jane Bennett Care Services Ltd work within the requirements of the Health & Social Care Act (2008) and the Essential Standards of Quality and Safety as regulated by the Care Quality Commission (CQC).

They obtained their registration with the CQC in August 2013.

Owner : Jane Bennett Care Services Ltd

Person in charge: Tessa Frewer (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 10

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Overview of Review Score

The Review Score of 9.8 out of 10 for Jane Bennett Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time.

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Provider / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.832 for Jane Bennett Care Services Ltd is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 190 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Provider needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Jane Bennett Care Services Ltd is based on 21 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8Jane Bennett Care Services Ltd has a Review Score of 9.8 (9.832) out of 10 and an Average Rating of 4.8 out of 5 from 32 Reviews over all time

Total of 32, showing 1-20

Average Ratings

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Average Rating:  Average rating  5 out of 5

When we found Jane Bennett Care Ltd several months ago we were struggling to cope with the recent bereavement of a sibling who had been caring for our mother, herself recently diagnosed with memory loss.
We wanted a small, local company who we hoped would be approachable and friendly; Jane Bennett
Care proved to be this and much, much more. The care put in place to help my mum at home was carried out professionally and diligently but with empathy and compassion. Mum began attending their 'Time-Out' club and was transformed! She loves the club and now goes twice a week. By putting in extra support, Jane Bennett Care also enabled my husband and I to take a much needed short break, secure in the knowledge that mum was being well-looked after.
When we took the decision to find mum an 'assisted living' placement, Jane Bennett Care were there to guide us through the transition. They did this superbly and we will never be able to thank them enough for their invaluable support at a very stressful time for us.

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Average Rating:  Average rating  4.7 out of 5

We are very happy with the care they provide for our parents.
Our parents are both in their 90's, living at home and with very different needs.
The staff are well trained and competent, some with many years of experience in dealing with the elderly.
They all show a caring attitude, with attention
to detail and an ability to adapt to our parents changing needs. Our father particularly enjoys his time at the Time Out club run daily by the company.
The company appears to be well run, with efficient admin and regular reviews. Communication is easy, and any issues are quickly resolved.
I would not hesitate to recommend this company to anyone looking for a care service for their loved one.

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Average Rating:  Average rating  5 out of 5

If anyone is thinking of using Jane Bennett Care Services, our family can wholeheartedly recommend them. All the carers involved in looking after Mum have been professional, thorough, patient and friendly. They preserve Mum's dignity, even under trying circumstances and never try to hurry her. If Mum
asks them to leave her (while she uses the toilet for example) the carers find something to do - make a cuppa, make the bed, tidy up etc. As a company, they are supportive, flexible and dependable. We are forever grateful.

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Average Rating:  Average rating  5 out of 5

Very professional, cheerful, helpful and punctual staff. An extremely good care service and a friendly "time out" club. No problem recommending this agency to anyone in need of help.

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Average Rating:  Average rating  5 out of 5

From the first time I contacted Jane Bennett carers I just knew they were the agency I would like to look after my parents. They were so supportive and understanding of mum and dad’s needs and gave me so much advice. All the carers who visited mum and dad over the past 6 months have been very kind and
professional and have reported any concerns immediately. I have been kept very well informed and have been able to discuss my parents day to day needs with the management, they have always been available at the end of the phone. I would have no hesitation whatsoever in recommending this agency to anyone looking for care for their loved ones in their own homes.

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Average Rating:  Average rating  5 out of 5

This is an excellent care service organisation both for home care visits and for day centre (Time-out club). The personnel are all well trained and looked after my wife, who has Alzheimer's, with compassion and dedication.

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Average Rating:  Average rating  5 out of 5

Jane Bennett carers have been looking after Mum now for over 18 months and I cannot speak highly enough of them. From the beginning, they have treated and cared for Mum as if she was one of their family. Through their effortless dedication, they have enabled our Mum to continue to live in her own home
which is her dearest wish. Since attending the Time Out club we have been amazed at the change in Mum. She is now a lot more engaged in life and whilst “living in the moment” we can tell she is getting so much out of these sessions. They are always super quick to respond to situations and go the extra mile to help. They are invaluable and we would not hesitate to recommend them to others.

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Average Rating:  Average rating  5 out of 5

The manager and her team looked after both of my grandparents as they began to be unable to look after themselves. All of the staff were professional, caring and went that extra mile to ensure my grandparents were well looked after. We got to know them and they all took a keen interest in getting to
know my gran and granddad. Even on days were they adamant they didn’t need anything doing they always spent quality time with them and engaged in various activities.
The personal care and help around the house they provided was so helpful to us as a family and gave us a massive sense of peace of mind. It was lovely to hear that Gran and Granddad looked forward to their daily visit.
We would highly recommend the manager and her team to everyone.

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Average Rating:  Average rating  5 out of 5

The Jane Bennett Care Company carers provided my very elderly and frail relative with truly excellent care for the last year of her life. They were kind, highly professional, tactful and friendly. They took over from another care company about whom we had concerns, and they were in a different league.
They had excellent and thorough procedures in place for administering and logging medications, recording all the details of their visits, prepared meals in appropriate quantity in attractive ways, and were always on the look-out for any changes in health or other concerns. They communicated well with each other, with other health professionals, and with me. They made my relative the centre of their attention, were tactful, respectful, cheerful and companionable. She liked them.

That my relative was able to stay in her own home, just as she wished, until her very final short illness is entirely thanks to the high quality of care she received.

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Average Rating:  Average rating  3.3 out of 5

Services provided are satisfactory. Services were carried out prompt and professionally. Charges for services are satisfactory.

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Average Rating:  Average rating  5 out of 5

Jane Bennet Care services have been looking after my elderly mother for over a year to help with her personal care.
The staff are always friendly, professional and extremely kind.
My mother thinks of them as friends coming into the flat to visit.
They have been excellent at keeping the rest of the
family involved in her care and are very quick to let us know about any problems that occur.
My mother wasn’t keen at first to have the personal care, but Jane Bennett staff made her feel so comfortable when she met them at the original meeting that she soon changed her mind.
It is so reassuring for all the family to know they are visiting, especially when we are away and can’t visit ourselves.
Thank you.

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Average Rating:  Average rating  5 out of 5

Exemplary care to an elderly client over a two year period. Recommended for people in the Bury St. Edmunds area. Communications with LPoA are good.

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Average Rating:  Average rating  4.8 out of 5

My wife has early onset dementia of the Alzheimer's type. I have used Jane Bennett's staff for a day twice a week over the last six months to give me respite and the ability to continue my work.
Without fail they have been friendly, helpful and keen to encourage my wife to participate in activities
outside our house, including Jane Bennet's 'Time Out Club'.
In a recent emergency, Jane Bennett organised support quickly and without fuss.
The business is extremely well organised and all records are scrupulously kept.
I'd recommend the service without reservation.

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Average Rating:  Average rating  5 out of 5

Jane Bennett Care Services were involved in my mother's care and later my father's too for around 18 months. Recently my parents had to move into respite care and my father died soon afterwards. The care they received from the agency enabled them to stay in their own home until the last possible moment.
The agency has an impressively low staff turnover, so they had the same core team of carers who got to know my parents really well. The carers were kind and really normal, to my parents they were just nice people who came to help them every day. Their record keeping was also excellent. The care given to my parents during their last few weeks at home was second to none. They went above and beyond to meet my parents' needs, staying as long as was needed and not rushing off. They worked so hard to find appropriate respite for them and even after my parents had moved, and my dad had died, they continued to support me and take an interest in my mum's care. I would definitely recommend.

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Average Rating:  Average rating  5 out of 5

This care agency is excellent. Very caring and efficient.
Excellent communication, be it in the communication folder, email or phone/text.
Willing to “go that extra mile”. Very pleased indeed.

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Average Rating:  Average rating  5 out of 5

From the point of initial enquiring until my mother's death, all contact with Jane Bennett Care Services Ltd was professional, caring, respectful and understanding. They listened to my wishes and those of my mother's and were always so kind and helpful. Towards the end of my mother's life, they were
really flexible providing extra care at short notice. Brilliant!

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Average Rating:  Average rating  4.7 out of 5

This care provider proved to be prompt, honest, caring for my circumstances. Jane Bennett Care Services Ltd was well able to provide Carers who would not only listen by stimulating conversation and discussions, which at the time of service provision was as important as practical caring to us as a couple.
They all had a good understanding of dementia and it's various stages.

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Average Rating:  Average rating  5 out of 5

Really was very impressed with the care shown to my husband at all times. Gave me so much confidence to close the door and leave him. Never ever thought he would be left with someone else.
Thanks for the support and so much care shown to him. Forever grateful.

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Average Rating:  Average rating  5 out of 5

We have found Jane Bennett Care Services to be exceptional in the quality of care they deliver. They supported dad through illness and good times alike. Were reliable, thoughtful and without fault.

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Average Rating:  Average rating  4 out of 5

My husband is never very communicative but he didn't seem at all phased by having someone else giving him his medication.
For me, I could enjoy my weekend with my son, his wife and my two lovely little granddaughters knowing my husband was being well cared for. Thank you.

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Care Quality Commission (CQC) Rating

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Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

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