Unit 12 Moseleys Farm, Fornham All Saints, Bury St Edmunds IP28 6JY
Jane Bennett Care Services Ltd are a well-established care service based in Bury St Edmunds. They provide a wide range of quality services to older people, specialising in care for people living with dementia.
They have an excellent team of skilled care workers to support their clients. All care workers undergo a thorough induction training program and a DBS check before they commence their caring role with Jane Bennett Care Services Ltd.
They pride themselves on their ability to provide a professional and personalised, tailor-made care service to support older people and people living with Dementia in their own home.
Jane Bennett Care Services Ltd work within the requirements of the Health & Social Care Act (2008) and the Essential Standards of Quality and Safety as regulated by the Care Quality Commission (CQC).
They obtained their registration with the CQC in August 2013.
Owner : Jane Bennett Care Services Ltd
Person in charge: Tessa Frewer (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 10
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service
The Review Score of 9.8 out of 10 for Jane Bennett Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time.
b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 24 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Provider / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.832 for Jane Bennett Care Services Ltd is calculated as follows: ( (162 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 190 Ratings = 4.832
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Provider needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Jane Bennett Care Services Ltd is based on 21 positive Reviews in the last 24 months and is calculated as follows:
3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.8 out of 5 from 32 Reviews over all time
Jane Bennett Care Services Ltd has a Review Score of 9.8 (9.832) out of 10 and an Average Rating of
Review from Lesley L (Daughter of Client) published on 5 November 2019
Submitted via Website •
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• Lesley L is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Gabrielle R (Daughter of Client) published on 9 October 2019
Submitted via Website •
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• Gabrielle R is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from M S (Daughter-in-law of Client) published on 17 September 2019
Submitted via Postal Card •
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• M S is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from J P (Client) assisted by family/friend published on 12 September 2019
Submitted via Postal Card •
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• J P is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Louise (Daughter of Client) published on 19 July 2019
Submitted via Website •
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• Louise is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from John A R (Husband of Client) published on 2 May 2019
Submitted via Website •
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• John A R is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Teresa B (Daughter of Client) published on 5 March 2019
Submitted via Website •
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• Teresa B is Extremely Likely to recommend Jane Bennett Care Services Ltd.
Sent from my iPad
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Review from Paul K (Grandson of Client) published on 14 January 2019
Submitted via Website •
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• Paul K is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Penny M (Niece of Client) published on 10 January 2019
Submitted via Website •
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• Penny M is Extremely Likely to recommend Jane Bennett Care Services Ltd.
That my relative was able to stay in her own home, just as she wished, until her very final short illness is entirely thanks to the high quality of care she received.
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Review from Andrew W (Son of Client) published on 14 January 2019
Submitted via Website •
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• Andrew W is Likely to recommend Jane Bennett Care Services Ltd.
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Review from Melanie (Daughter of Client) published on 4 December 2018
Submitted via Website •
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• Melanie is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Judith G (Power of Attorney of Resident) published on 18 December 2018
Submitted via Website •
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• Judith G is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from John (Husband of Client) published on 3 December 2018
Submitted via Website •
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• John is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from T P (Daughter of Client) published on 16 August 2018
Submitted via Website •
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• T P is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Amanda M (Daughter of Client) published on 10 August 2018
Submitted via Website •
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• Amanda M is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from N M (Daughter of Client) published on 15 June 2018
Submitted via Postal Card •
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• N M is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from A B (Client) published on 8 June 2018
Submitted via Postal Card •
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• A B is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Dawn C (Wife of Client) published on 3 May 2018
Submitted via Postal Card •
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• Dawn C is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Helen A (Daughter of Client) published on 21 March 2018
Submitted via Postal Card •
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• Helen A is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Review from Margaret B (Wife of Client) published on 19 March 2018
Submitted via Postal Card •
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• Margaret B is Extremely Likely to recommend Jane Bennett Care Services Ltd.
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Caring
Effective
Responsive
Safe
Well-led
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