Jane Bennett Care Services Ltd

Unit 12 Moseleys Farm, Fornham All Saints, Bury St Edmunds IP28 6JY

Jane Bennett Care Services Ltd are a well-established care service based in Bury St Edmunds. They provide a wide range of quality services to older people, specialising in care for people living with dementia.

They have an excellent team of skilled care workers to support their clients. All care workers undergo a thorough induction training program and a DBS check before they commence their caring role with Jane Bennett Care Services Ltd.
They pride themselves on their ability to provide a professional and personalised, tailor-made care service to support older people and people living with Dementia in their own home.

Jane Bennett Care Services Ltd work within the requirements of the Health & Social Care Act (2008) and the Essential Standards of Quality and Safety as regulated by the Care Quality Commission (CQC).

They obtained their registration with the CQC in August 2013.

Owner : Jane Bennett Care Services Ltd

Person in charge: Tessa Frewer (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 10

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Jane Bennett Care Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Jane Bennett Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Jane Bennett Care Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.809 for Jane Bennett Care Services Ltd is calculated as follows: ( (72 Excellents x 5) + (17 Goods x 4) ) ÷ 89 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Jane Bennett Care Services Ltd is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Jane Bennett Care Services Ltd has a Review Score of 9.8 (9.809) from 15 Reviews

Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Jane Bennett Care Services Ltd?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Jane Bennett Care Services Ltd

  • Client / Service User
    6
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Friend of Client/Service User
    1
  • more

We have found Jane Bennett Care Services to be exceptional in the quality of care they deliver. They supported dad through illness and good times alike. Were reliable, thoughtful and without fault.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

My husband is never very communicative but he didn't seem at all phased by having someone else giving him his medication.
For me, I could enjoy my weekend with my son, his wife and my two lovely little granddaughters knowing my husband was being well cared for. Thank you.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   4 out of 5

My very elderly parents had been living independently in their own home until the recent death of my mother. Dad could not manage alone, so the obvious solution was for him to move in with us, which we knew would mean a huge upheaval for everyone both emotionally and physically. Jane Bennett Care Services provided us with regular support enabling us to safely leave Dad at home with their carers. This respite each week enabled us to support Dad in the best way possible as a family. I cannot praise the Jane Bennett team highly enough for their professional approach, care and kind manner. They were always on time and always listening to Dad to ensure that he was gaining confidence in his new surroundings. We had the same regular carers, which reassured Dad. The staff I met were very approachable and well skilled in looking after the elderly. The office staff were excellent too, trying to incorporate our needs into their staff rotas. Thank you, everyone.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

The support we have received from the director and her team has been invaluable, from advice and support setting up the care visits at short notice for my dad, a year of well managed, good quality care visits and then advice and support with next steps as dad's needs have changed. The carers have been friendly, professional, sensitive and communicative. Carers keep my sister and I up to date by text and phone. Efforts were made to schedule dad's visits so he could see a male carer he got on very well with as often as possible, which has been brilliant. The director and her leadership team have always been available to chat on the phone about any changes or issues. We have felt very reassured knowing dad has been in safe hands, and his needs and emotions have always been treated with the utmost respect and sensitivity. I would certainly recommend Jane Bennett Care services.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

All staff were very helpful to my condition and very friendly.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We are extremely fortunate to have such a caring, happy, smiling person coming into our home once a week. She is very reliable and always asks if there is anything we would like her to do. We both look forward to her visit and she definitely cheers my husband up.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Jane Bennett carers are kind, compassionate, professional and always go the extra mile to help. It was not an easy decision entrusting the care of our mum to strangers, albeit trained professionals! But from the word go, the carers have been excellent and have treated mum like they would do a member of their own family. They have helped us manage a few near-crisis situations with a calm and reassuring approach which truly puts mum's wishes and needs at the heart of care. Having had experience of carers in my work life, I can honestly say that mum's carers are of the highest quality I have ever experienced. Mum is comfortable and confident with their care for her and we feel reassured that she is in very safe hands. The carers are also very practical and responsive to the variable and sometimes unpredictable nature of mum's condition and we would not be able to keep mum at home without them. They are invaluable and we would not hesitate to recommend their services to others.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

Very helpful; cooking aid could be more clearly explained before it begins. I feel very well supported.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

All the carers who visit us from this service have provided consistently professional, safe, warm and patient care, responsive to and understanding of our needs (e.g. Parkinson's).

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

I am a widow, 92 years old this year. I live alone looking after myself in spite of osteoarthritis and other debilitating problems, including complete loss of balance. I greatly appreciate the wonderful care I receive each morning for an hour to shower, dress and face the day ahead.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

My wife and I are very grateful to the owner and her team for the care they continue to show my house-bound mother. The support given by the small but dedicated team has been consistently good and has won both my mother's confidence and ours.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

Jane Bennett has been more useful than any of the normal caring institutions in providing constructive care for my aunt. They seem like a more experienced and skilled member of the family and I would recommend them to anyone. They have tried to stimulate her imagination in a caring way and I really appreciate this.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

We have found this service invaluable. The carer is always on time, although adaptable. My husband responds well to the visits and they seem to cheer him up as well as making him feel better with a good shave and encouraging exercise. I value the hour to have time to sort myself out and have a chat. All in all, a good experience.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

On the whole, I find the service good, tactful, reassuring, understanding and a pleasant break in a lonely day.

How likely would you be to recommend Jane Bennett Care Services Ltd? Likely

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Average Rating:   4.2 out of 5

We are delighted with Jane Bennett Care Services. The carers are kind, considerate and friendly but maintain complete professionalism.
My mother-in-law feels safe with her carers and because of their patience and mature attitude, she does not feel embarrassed or rushed.
We are always contacted if the agency needs to change from regular times or carers - we appreciate this.
We wholeheartedly recommend Jane Bennett Ltd.

How likely would you be to recommend Jane Bennett Care Services Ltd? Extremely Likely

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Average Rating:   5 out of 5

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