Stepping Stones Services Ltd

Broadfield House, 91 Manchester Road, Rochdale OL11 4JG
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8.0 1 Review
  • Stepping Stones Services Ltd, Rochdale
The team at Stepping Stones Services understand that every person is different. Offering a range of Supported Living and Outreach Services, their person-centred approach ensures that their services promote personal growth and empowers choice and control, ensuring that people are living life in a way that makes them feel happy and fulfilled.

Services are offered in the Greater Manchester area and include supported living accommodation and outreach support for individuals with physical disabilities, sensory impairment, complex care, learning disability, challenging behaviour, dual diagnoses, forensic, mental health, transition services and more...

Care Provided by Stepping Stones Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Stepping Stones Services Ltd
  • Person in charge
  • April Hay (Registered Manager)

Funding & Fees Guide for Stepping Stones Services Ltd

  • Prices
  • We tailor a unique quote (person centered and obligation free) for each of our clients individually.


    If you're looking for care services (or you're looking for services for a family member or someone else you know), please feel welcome to submit an enquiry. A member of our friendly office team will then be in touch and will be more than happy to listen to your needs and create a tailored quote which reflects the information received. Then, should you wish to proceed further, we can agree a mutually convenient start date and set up a package of care, ready for services to commence.


    If you're unsure if we're able to provide the services you require, please ask and we'll do our very best to try and help you.


    Contact us and we will tailor a quote to your individual needs.


    Check out our website for more details about the services we can provide


Stepping Stones Services Ltd Reviews (1)

8.0

Stepping Stones Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Stepping Stones Services Ltd has 1 review.

Overall Experience

  • 1
  • 0
  • 0
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided. My son has settled well and the staff are attentive to his needs. I have faith in their abilities to take appropriate actions when needed. Easy to communicate with staff and officers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Stepping Stones Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Stepping Stones Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Stepping Stones Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

April

April Hay

Job Title: Registered Manager

Joined: 2021

Hi, I'm April. I have worked within the healthcare sector for over a decade now. I have worked in a variety of settings including hospitals (both secure and non-secure) and in the community with both young people and adults.


Alongside training/qualifying within multiple therapies and therapeutic interventions, the one constant throughout my career has been working within the Learning Disability and Autism sector of health care.


I am proud to work within Stepping Stones Services which is part of the Optimo Care Group, as their values and goals match my own around ensuring that we provide excellent care, promote independence and help everyone we support to "Live their best life".


Our services are not services, they are homes for life, and we work tirelessly to ensure these are safe and happy homes for those that we support.


We take pride in collaborative working and ensuring we can provide the best person-centred care for those that we support.


I support our teams, families and those we support to ensure we deliver empowering care that not only meets all requirements set by our governing bodies but ensures we deliver "A Service to be Proud Of" to all of our clients.


Becky

Becky Carter

Job Title: Service Manager

Joined: 2022

I'm Becky, I'm a service manager here at Stepping Stones.
I've been told I have a very mature and positive attitude, I enjoy my work and in my spare time I love dabbling in anything 'crafty'. The most interesting fact about me is that I've been swimming with sharks, which was an absolutely fantastic experience.


My pledge to those we support is to:
- Ensure those we support to lead a life full of activities and that they always feel heard and listened to.


- Have a positive risk-taking and person-centred approach, promoting independence and enabling those we support to live a happy and fulfilled life.


Kirsty

Kirsty Lumb

Job Title: Service Manager

Joined: 2022

My name is Kirsty and I have been a part of Stepping Stones Services for nearly 2 years now;
I have progressed my way from Care Co-ordinator to a Service Manager's position and this has been one of the proudest moments in my career so far.


I look forward to helping Stepping Stones Services grow and become the best it can be, putting the people we support first!


‘Every day is a learning day and this helps us to progress, so take each lesson and make your dreams achievable’.


Anisa

Anisa Masood

Job Title: Service Manager

Joined: 2016

My name is Anisa Masood and I have been a part of Stepping Stones Services for nearly 8 years. I have progressed my way from Support Worker, through to Team Leader and I'm now a Service Manager and this has been one of the proudest moments in my career. I look forward to helping Stepping Stones Services grow and become the best it can be, putting the people we support at the heart of our service!


I believe that ‘Every day is a learning day and that this helps us to progress!'


My 'Pledge' to our staff teams:


- To encourage our staff team to continue delivering amazing support
- To ensure I make my staff and their teams feel supported
- To support work-life balance
- To work together to ensure the smooth running of our services and improve the lives of those we support
- To always remind our teams they are doing an amazing job


My 'Pledge' to our Service Users:
- To promote a good quality of life and to ensure we are able to meet everyone’s needs and wishes.
- To promote independent living and help them to achieve their goals
- To ensure their voice is heard
- To make sure that we always put a smile on their faces


I look forward to continuing a long and happy career here at Stepping Stones!


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Emma Wallace

Job Title: Service Manager

Emma is our dedicated service manager for our Trafford & Sefton-supported living services.


Frequently Asked Questions about Stepping Stones Services Ltd

What Type of Services does Stepping Stones Services Ltd offer?

Stepping Stones Services Ltd offers Home Care.

How many Carers does Stepping Stones Services Ltd employ?

Stepping Stones Services Ltd employs 178 carers.