Alina Homecare Reading

20-22 Richfield Avenue, Reading RG1 8EQ

Alina Homecare Reading provides the best possible home care and live-in services to clients in the Reading area. Areas covered include Central Reading, Caversham, Tilehurst, Sonning and Southcote.

The Reading branch manager has over two decades worth of experience, acquiring excellent care knowledge and experience, meaning that truly personalised home care is delivered to clients in the area.

Specialist care services such as disability and complex care are available to clients too, as is respite care for carers that might need a break.

The dignity and respect of individuals are of the utmost importance to all staff, and relatives and carers are kept informed about all major care decisions.

Group : Alina Homecare Ltd

Person in charge: Naomi Haughton (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 14

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Alina Homecare Reading: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Alina Homecare Reading is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Alina Homecare Reading in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Alina Homecare Reading is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Alina Homecare Reading is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Alina Homecare Reading has a Review Score of 8.7 (8.667) from 3 Reviews

Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alina Homecare Reading?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alina Homecare Reading

  • Client / Service User
    3

The carers are very competent, efficient and kind. They do all that needs to be done in an efficient manner.

How likely would you be to recommend Alina Homecare Reading? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

I am very pleased with the care. I have received since joining Alina Homecare Reading last December. How well the office is run and how kind and caring everyone is.

How likely would you be to recommend Alina Homecare Reading? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Changed to this company on the 22nd January 2018 as I was so unhappy with the care I receive from the previous company. Excellent care all-round and standards are very high. I'm treated with respect and as a result, I'm so much happier now.

How likely would you be to recommend Alina Homecare Reading? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

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