Outcome Care and Support Ltd

Office 16, Ludlow Eco Park, Eco Park Road, Ludlow SY8 1FF

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Outcome Care and Support Ltd

Owner : Outcome Care and Support Ltd

Person in charge: Rebecca Evans (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment

Overview of Review Score

The Review Score of 8 out of 10 for Outcome Care and Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up of Average Rating of Reviews (maximum of 5 points) and Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating of all Reviews in the last 24 months. For each review the Home Care Provider is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Provider receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5.000 for Outcome Care and Support Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 1th = 0.1)

    The 5 points relating to the number of Positive Reviews for Outcome Care and Support Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months. then it will not have a Review Score.

8 Outcome Care and Support Ltd has a Review Score of 8 (8.000) out of 10 based on reviews in the last 2 years. Over all time Outcome Care and Support Ltd has 1 review with an Average Rating of 5 out of 5.

Average Ratings

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Average Rating:  Average rating  5 out of 5

My mother came to live with me for a month, we cannot fault anything about this wonderful brilliant care company that she was very fortunate to have been given by social services.
From the first interview, a particular member of staff was first class in her ability to put mom and myself at ease. The
most professional approach to mom's care needs were met by all the team of ladies who came and were fantastic giving mom 5-star care. Would definitely recommend this company. Thanks ladies from the bottom of our hearts for all the professional support and care you gave mom.

Overall Standard


Care / Support


Treated with Dignity

Value for Money

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Care Quality Commission (CQC) Rating


  • Caring

  • Effective

  • Responsive

  • Safe

  • Well-led


Care Quality Commission is responsible for the registration and inspection of social care services in England.

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