Unit 10, Crusader Business Park, Stephenson Road West, Clacton-on-Sea CO15 4TN
Owner : Relatives Relief Ltd
Person in charge: Angela Bonney (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Relatives Relief Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.5 (maximum of 10) for Relatives Relief Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Relatives Relief Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Relatives Relief Ltd is calculated as follows: ( (3 Excellents x 5) + (3 Goods x 4) ) ÷ 6 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 3 Points relating to the number of positive Reviews for Relatives Relief Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Relatives Relief Ltd has a Review Score of 7.5 (7.500) from 1 Reviews
Review submitted from a Website Submission by J B (Daughter of Client) on Wednesday 28 February 2018. Relates to February 2018.
There has been so much support from this agency for my mother and even myself. As dementia has increased they have unfailingly dealt with all moods and changes of behaviour with compassion and humour. They have supported me when I have had suggestions to make or even tears to shed. The most recent weather of dreadful snow, where all schools were closed, trains and buses were cancelled, rubbish removal was postponed and barely a car was seen on the streets, still saw Mum's carers arriving to support her and all the other elderly and vulnerable people in the area. I am truly grateful. They should all be commended.
How likely would you be to recommend Relatives Relief Ltd? Extremely Likely
Angela Bonney, Company Director at Relatives Relief Ltd responded to this review on 28 Feb 2018:
That is so lovely to hear and I will relay to the team. We are a family run agency and all of our staff are very dedicated and passionate about the care they provide. The staff have managed to complete all of their calls through the inclement weather conditions that we are now enduring, which is a credit to them and an immense pride to myself. Across the board all carers regardless of which company they work for go out in all weather conditions and do not always get the recognition they deserve so its lovely to have such lovely feedback and thank you.