Westmorland Homecare (Kendal)

Hello Christine,
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It really is a pleasure to work alongside you all as a family and to share the same goals. It is of the utmost importance that we continue to work with you and your lovely family to enable the most personalised experience. I know the team look forward to visiting every day.
Kind regards.

Dear Wendy,
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.
Due to confidentiality I cannot go into the details, but it has been discussed with a number of health professionals and external advice taken. We do not serve notice without a detailed reason. We have provided you and your family with a huge amount of support and advice and our staff continued to do this right up to the end.
We have a duty to support and protect our staff. The team have done all they can to support you and your family over the two years we have acted with kindness compassion and care. We have answered hundreds of emails and phone calls on an almost weekly basis. As a service, we have a responsibility to ensure we can look after and support everyone we look after. If you would like to speak further about the reasons I am more than happy to discuss.

Thank you so much for your kind words, it is lovely to receive such wonderful feedback form families, both the staff in the office and community do a huge amount to ensure we provide the best support we can. It really does mean a lot to the whole team, thank you so much for your kind words.

Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has been such a challenge for us all no less for your family. Our vision is to be very much an extended part of the family I know that this was very much the case with your grandma, the staff really looked forward to the visits and being able to help and support her. Sending our regards to you and your family in what has been a very tough year. Thank you so much for getting in touch to leave such thoughtful feedback.

Dear Ann, thank you so much for taking the time to leave feedback it really does mean a huge amount to us. It was a real joy to be able to look after your mother in the final years of her life. Our service was set up to help manage some of these complex issues, allowing families to spend quality, precious time together. We recognise that families that live far apart, need regular updates and support and it's great to know how appreciated this is. Thank you again for taking the time to leave feedback.

Dear Susan.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I believe we have some of the best staff in the UK, who are so very passionate about what they do. We have developed a service to ensure people like your mum are looked after by small dedicated teams who are then supported by our Senior Care staff. We really do feel like an extended part of your mums family and I know the staff love visiting. Thank you so much for your kind words, as always please just give us a ring if ever you need anything.
Kind Regards
Chris

Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same team, this means we can build meaningful relationships. I know your mother has very much appreciated the lovely meals the team have cooked and helped with medication. If there is anything else we can do please do just pick up the phone and we will be more than happy to help in any way we can. Thank you for taking the time to leave such lovely feedback.

Thank you so much for taking time to leave such lovely comments. It has been such a challenging time these last few months for our whole community. It is wonderful to hear how our team helped your during your recovery of COVID-19. I know the whole team were thrilled to help you back to being independent again. We will always be here whenever you need, please do just pick up the phone. Once again thank you for your kind words.

Thank you for your very kind words Brenda, it has been a real pleasure to look after you. We wish you all the very best for your move, I know the team are very sad to see you leave. Thank you for your lovely feedback. We hope you will feel at home in your news residence soon. Take care and remember, we are always here if you need us.

Thank you for your very kind words A W. We wanted Westmorland Homecare to have a real family feel, and indeed be an extended part of the family, doing the tasks that enable families to spend quality time together. Communication is so important, our team really enjoyed keeping you up to date, we want families to know that their loved ones are safe and well. It is great to know that our team provided you with reassurance, knowing your family was safe and well. I know the team were very sad to see your father go, he was a lovely man to look after. Thinking of the whole family at this difficult time.

Thank you for your very kind words, we are so pleased your mum loves having the team to visit, they love the visits too. We are very proud of our wonderful team, who come from so many different backgrounds.
I will pass on your kind words, do keep in touch and if there is anything more we can do just pick up the phone or pop in for a cup of tea.

Thank you so much for your kind words; we very much believe that family should be looked after like your own. We work extremely closely with hospitals, GPs and discharge teams, so it is great to know that we managed to get your father back home. It is so important to feel happy and secure in your own home. I will pass your lovely feedback onto our community team. Thank You.

Thank you so much for your wonderful feedback. We pride ourselves in working with a variety of professionals to ensure social care and health care is closely linked. I am so pleased that we were able to make a real difference with your care. Thank you so much for your wonderful feedback, I will pass it onto the whole team.

Thank you Barry, it was a pleasure to be able to support your mum, our vision is to provide a very personalized service, working closely with families. I know our staff were sad to see your mum move to Devon, it was fantastic continuity of care being asked to coordinate and arrange the transfer South. Thank you for your kind words, I know our staff try extremely hard to provide a very personalized service.