Westmorland Homecare (Kendal)

18 Highgate, Kendal LA9 4SX
Review Us
9.9 60 Reviews
  • Westmorland Homecare (Kendal), Kendal
Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.

Staff help people to stay happy, healthy and active at home by providing a comprehensive range of services. From a couple of hours per week for companionship and shopping to 24-hour personal care at home, they will build a tailor-made care package for each client.

Staff are really passionate about changing the way care is delivered and doing something really special. They are proud to have recruited a wonderful team of caring, compassionate people who do the job because they love helping people in their hearts.

They founded Westmorland Homecare on traditional values and are passionate about providing the highest quality care. Their mission is to change the lives of people in their community, both clients and staff, by creating something really special. Their services extend to across the whole of the South Lakes; Kendal, Windermere, Staveley, Ambleside, Grasmere, Milnthorpe, Grange over Sands and the surrounding rural areas.

It is important to the company that every client is looked after as a personal family member and every member of staff is cared for too so they can carry out their vocation to the highest level. Every client is important to them. Every individual. Every person. Every family member. Westmorland Homecare is a family and they take great pride in being a part of their client’s lives. They would like to thank you for sharing this special privilege with them.
Show Westmorland Homecare (Kendal) on the Map

Care Provided by Westmorland Homecare (Kendal)

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Contact Westmorland Homecare (Kendal) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Westmorland Homecare (Kendal) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Joshua Macaulay (Director)

Westmorland Homecare (Kendal) Reviews (60)

9.9

Westmorland Homecare (Kendal) has a Review Score of 9.9 (9.944) out of 10, based on 18 reviews in the last 2 years.
Over all time Westmorland Homecare (Kendal) has 60 reviews.

Overall Experience
  • 58
  • 1
  • 0
  • 1
  • 0
Date Published
  • 60
  • 3
  • 11
  • 18
  • 42
Reviewer Connection to Westmorland Homecare (Kendal)
  • 23
  • 17
  • 7
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 60, showing 21-40
Review from M R (Client) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life
returned. Three good things. What more can I say? Thank you Westmorelands Home Care.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine H (Daughter of Client) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above
and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.
Reply from Kelsey Walmsley, Manager at Westmorland Homecare (Kendal)
Hello Christine,
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy S (Mother of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
After having good care for over 2 years for a complex client, I was appalled when without notice or warning, we received a letter to say they would no longer be providing care.
We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the
lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced.
They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning.
The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Dear Wendy,
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J A (Daughter of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my, and my mum’s, experience, the team at Westmorland Homecare are amazing. All of Mum’s carers are kind, thoughtful, respectful and diligent in all they do. They brighten up her day when they visit and we have never felt that she is patronised or treated like an old person (she is in her nineties!).
She is valued and they all respect her desire for independence!
The office staff are equally lovely and understanding. Nothing is ever too much trouble.
I would recommend them to anyone who needs help or care in their own home.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your kind words, it is lovely to receive such wonderful feedback form families, both the staff in the office and community do a huge amount to ensure we provide the best support…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona C (Granddaughter of Client) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to express my gratitude and thanks for the whole team at Westmorland Homecare for the gracious and diligent way in which they cared for my grandma in the last few months of her life. She had always been fiercely independent, but after contracting Covid last year, took a sudden downhill
turn and needed help in all aspects of her care. This frustrated her immensely, but your team of wonderful carers never made her feel like a hindrance. On the few times I was with her when they visited, I witnessed nothing but a polite and friendly attitude. My grandma felt so looked after and looked forward to her visits. Sadly, my grandma passed away last month, but she always spoke highly of your fabulous team, and I'll never be able to thank you enough for making the last few months of her life so comfortable. I wouldn't hesitate to recommend Westmorland Homecare to anyone who is looking for a reliable and caring agency to care for their relatives.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann C (Daughter of Client) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for by Westmorland Homecare for the last 18 months of her life - dying aged 94 and a half. She had dementia and many other problems. During the time she was cared for, Westmorland Homecare could not have cared better for her. The carers always went the extra mile - stayed longer
if necessary - and genuinely would do anything - especially as I live 75 miles away. The manager and other office staff too, were exceptional, always keeping me in touch with any matter, and regularly reviewing the situation and the care Mum received. I could not and cannot rate them highly enough - no one could have done more for Mum or loved her more.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Dear Ann, thank you so much for taking the time to leave feedback it really does mean a huge amount to us. It was a real joy to be able to look after your mother in the final years of her life. Our…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan B (Daughter of Client) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and his team have been a godsend to our family. Mum has been unwell for a few months and recently diagnosed with dementia as well. We have the same regular ladies coming to visit mum and they are all wonderful. I can't praise them enough but special thanks to the senior carer who looks after
the other carers in the team as well as mum. I don't know where they find their staff but they are all wonderful people. 5 stars plus plus plus and a big thank you from us all. I would recommend Westmorland Homecare if you are looking for home care in Grange-over-Sands. I also have a friend who gets their Kendal home care from them and she also highly recommends them.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Dear Susan.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny T (Daughter of Client) published on 25 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked Westmorland Homecare to provide home care to my mother in Kendal approximately 6 months ago. They help Mum with medication and meal preparation. I have to say every member of staff we have met has been wonderful. It's the same regular team of carers and everyone in the office has been so lovely
and helpful too. We live away so it's a huge reassurance. I have always found them to be highly professional and kind. I would highly recommend them.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Doreen M (Client) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westmorland Homecare have been wonderful to me and my husband. They help us with anything we ask them and all of the Kendal homecare team have been brilliant. The company is run by two doctors which is very reassuring to us. I would, and have, recommended them.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your lovely feedback, our team love the visits to you both. Our office is now open seven days a week so please just pick up the phone and we will support in any way we can.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Client) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needed home help, living on my own after serious illness (Covid-19).
Westmorland Homecare people were unfailingly thoughtful, kind, sensitive, responsive to particular needs or requirements. All work done thoroughly and efficiently - very professional.
I would certainly call on Westmorland Homecare
again if I needed home help or personal care in the future.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for taking time to leave such lovely comments. It has been such a challenging time these last few months for our whole community. It is wonderful to hear how our team helped your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda F (Client) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much for organising this homecare service. The ladies who have helped me have been very good indeed and I want to send my best wishes to them.
I am leaving (sadly) this house on Monday, to go to a care home as my arthritis gets worse with ages and lots of use, hip joints - I need more
help and care.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you for your very kind words Brenda, it has been a real pleasure to look after you. We wish you all the very best for your move, I know the team are very sad to see you leave. Thank you for your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Daughter of Client) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the outset, we found everyone friendly, approachable and caring. The care my dad had was excellent. The ladies cared for my dad with respect and treated him with care. It was peace of mind to know my dad has this care in place. We could always speak/email with any concerns and likewise I was always
updated if anything was concerning them. The back up in my dad's last few months was a godsend. Thank goodness we found such lovely people to care for our dad and grandad.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you for your very kind words A W. We wanted Westmorland Homecare to have a real family feel, and indeed be an extended part of the family, doing the tasks that enable families to spend quality…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michaela H (Daughter of Client) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been so wonderful with mum. She likes them more than me! The company seems well organised and well run. I have mainly dealt with the manager but all the staff I have spoken to have been great. I know one of our carers used to be a nurse who retired from the NHS and the other has been
working in the industry for 30 years so I feel confident in them. I would highly recommend the company.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you for your very kind words, we are so pleased your mum loves having the team to visit, they love the visits too. We are very proud of our wonderful team, who come from so many different…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J W (Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westmorland Homecare have been fantastic. The carers are very kind and do anything I ask. They have become great friends.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your kind words; we want to ensure that we really do become apart of the family. Do give the office a ring at any time if we can be of any further help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Daughter of Client) published on 15 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was recently discharged from hospital after a long, painful, and persistent illness. he struggled at home on his own after discharge. Westmorland Homecare came to his/our rescue. They were very helpful and immediately came to our aid. They have provided an excellent service, providing first-class
care. My Dad feels confident at home and happy. This is all thanks to Westmorland and their first-class care. I don't know what we could have done without them.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your kind words; we very much believe that family should be looked after like your own. We work extremely closely with hospitals, GPs and discharge teams, so it is great to know…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Client) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been excellent. Wonderful carers and wonderful managers in the office. I would highly recommend Westmorland Homecare.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your lovely feedback; we spend a long time creating a very special service, our team in the office and community are always there to answer any questions, happy to help support…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Philip K (Husband of Client) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were all very professional, and nothing was too much trouble. I would highly recommend this care provider.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for taking the time to give our service feedback, we have spent a long time setting up a very special family service, that enables you to live happily and independently at home.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Client) assisted by family/friend published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were all excellent and have contributed to the fact that I am now able to walk again with sticks. Always cheerful, which relieved the 'boredom' of being bedbound for so long and feeling 'fed up'. Their integrated work with the district nursing team, ie 'bedsores' and the treatment of them was
a useful exercise for all concerned 'especially my bottom'.
Reply from Chris Moss at Westmorland Homecare (Kendal)
Thank you so much for your wonderful feedback. We pride ourselves in working with a variety of professionals to ensure social care and health care is closely linked. I am so pleased that we were able…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Daughter of Client) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the care and support given to our mother, both from the extremely caring carers to the support staff. The manager was very approachable, extremely helpful and supportive to us.
Reply from Chris Moss, Director at Westmorland Homecare (Kendal)
Thank you so much for your lovely review, It's great to know that our service makes such a difference. We spend a lot of time training and supporting staff so they, in turn, can deliver the best…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Nephew of Client) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt and uncle had excellent care. My aunt sadly passed away, and the team stepped in to give all daycare and some 24-hour care - excellent service from all the team. Great coordination.
Reply from Chris Moss at Westmorland Homecare (Kendal)
Thank you so much for your wonderful feedback, it was a pleasure looking after your aunt in the final part of her life. We set up the service to do just that, look after and support families at home…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Westmorland Homecare (Kendal) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Westmorland Homecare (Kendal) is calculated as follows: ( (101 Excellents x 5) + (6 Goods x 4) ) ÷ 107 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Kendal) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (3)

Kelsey

Kelsey Walmsley

Job Title: Registered Care Manager Joined: 2020

I have worked in social care all my life in various roles across residential and domiciliary care settings.


I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.


The views along the way are just a bonus!

Joshua

Joshua Macaulay

Job Title: Director of Operations Joined: 2017

Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.

Christopher

Christopher Moss

Job Title: Director Joined: 2017

Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Kendal) to verify any information. View our terms and conditions. Westmorland Homecare (Kendal) has an Enhanced Service - more info.