Review from Susan B (Daughter of Client) published on 19 October 2020
Submitted via Website • Report

Overall Experience

The owner and his team have been a godsend to our family. Mum has been unwell for a few months and recently diagnosed with dementia as well. We have the same regular ladies coming to visit mum and they are all wonderful. I can't praise them enough but special thanks to the senior carer who looks after

the other carers in the team as well as mum. I don't know where they find their staff but they are all wonderful people. 5 stars plus plus plus and a big thank you from us all. I would recommend Westmorland Homecare if you are looking for home care in Grange-over-Sands. I also have a friend who gets their Kendal home care from them and she also highly recommends them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Dear Susan.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I believe we have some of the best staff in the UK, who are so very passionate about what they do. We have developed a service to ensure people like your mum are looked after by small dedicated teams who are then supported by our Senior Care staff. We really do feel like an extended part of your mums family and I know the staff love visiting. Thank you so much for your kind words, as always please just give us a ring if ever you need anything.
Kind Regards
Chris

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Review from Jenny T (Daughter of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience

We asked Westmorland Homecare to provide home care to my mother in Kendal approximately 6 months ago. They help Mum with medication and meal preparation. I have to say every member of staff we have met has been wonderful. It's the same regular team of carers and everyone in the office has been so lovely

and helpful too. We live away so it's a huge reassurance. I have always found them to be highly professional and kind. I would highly recommend them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same team, this means we can build meaningful relationships. I know your mother has very much appreciated the lovely meals the team have cooked and helped with medication. If there is anything else we can do please do just pick up the phone and we will be more than happy to help in any way we can. Thank you for taking the time to leave such lovely feedback.

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Review from Doreen M (Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare have been wonderful to me and my husband. They help us with anything we ask them and all of the Kendal homecare team have been brilliant. The company is run by two doctors which is very reassuring to us. I would, and have, recommended them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely feedback, our team love the visits to you both. Our office is now open seven days a week so please just pick up the phone and we will support in any way we can. Having worked in the NHS for many years and seen the issues with social care we spend some time working out how best to run the service, your feedback means the world to us. I will ensure I pass it onto your team.

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Review from M M (Client) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience

Needed home help, living on my own after serious illness (Covid-19).
Westmorland Homecare people were unfailingly thoughtful, kind, sensitive, responsive to particular needs or requirements. All work done thoroughly and efficiently - very professional.
I would certainly call on Westmorland Homecare

again if I needed home help or personal care in the future.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for taking time to leave such lovely comments. It has been such a challenging time these last few months for our whole community. It is wonderful to hear how our team helped your during your recovery of COVID-19. I know the whole team were thrilled to help you back to being independent again. We will always be here whenever you need, please do just pick up the phone. Once again thank you for your kind words.

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Review from Brenda F (Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

Thank you very much for organising this homecare service. The ladies who have helped me have been very good indeed and I want to send my best wishes to them.
I am leaving (sadly) this house on Monday, to go to a care home as my arthritis gets worse with ages and lots of use, hip joints - I need more

help and care.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words Brenda, it has been a real pleasure to look after you. We wish you all the very best for your move, I know the team are very sad to see you leave. Thank you for your lovely feedback. We hope you will feel at home in your news residence soon. Take care and remember, we are always here if you need us.

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Review from A W (Daughter of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

From the outset, we found everyone friendly, approachable and caring. The care my dad had was excellent. The ladies cared for my dad with respect and treated him with care. It was peace of mind to know my dad has this care in place. We could always speak/email with any concerns and likewise I was always

updated if anything was concerning them. The back up in my dad's last few months was a godsend. Thank goodness we found such lovely people to care for our dad and grandad.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words A W. We wanted Westmorland Homecare to have a real family feel, and indeed be an extended part of the family, doing the tasks that enable families to spend quality time together. Communication is so important, our team really enjoyed keeping you up to date, we want families to know that their loved ones are safe and well. It is great to know that our team provided you with reassurance, knowing your family was safe and well. I know the team were very sad to see your father go, he was a lovely man to look after. Thinking of the whole family at this difficult time.

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Review from Michaela H (Daughter of Client) published on 29 June 2020
Submitted via Website • Report

Overall Experience

The staff have been so wonderful with mum. She likes them more than me! The company seems well organised and well run. I have mainly dealt with the manager but all the staff I have spoken to have been great. I know one of our carers used to be a nurse who retired from the NHS and the other has been

working in the industry for 30 years so I feel confident in them. I would highly recommend the company.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you for your very kind words, we are so pleased your mum loves having the team to visit, they love the visits too. We are very proud of our wonderful team, who come from so many different backgrounds.
I will pass on your kind words, do keep in touch and if there is anything more we can do just pick up the phone or pop in for a cup of tea.

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Review from J W (Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

Westmorland Homecare have been fantastic. The carers are very kind and do anything I ask. They have become great friends.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words; we want to ensure that we really do become apart of the family. Do give the office a ring at any time if we can be of any further help.

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Review from S H (Daughter of Client) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

My father was recently discharged from hospital after a long, painful, and persistent illness. he struggled at home on his own after discharge. Westmorland Homecare came to his/our rescue. They were very helpful and immediately came to our aid. They have provided an excellent service, providing first-class

care. My Dad feels confident at home and happy. This is all thanks to Westmorland and their first-class care. I don't know what we could have done without them.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words; we very much believe that family should be looked after like your own. We work extremely closely with hospitals, GPs and discharge teams, so it is great to know that we managed to get your father back home. It is so important to feel happy and secure in your own home. I will pass your lovely feedback onto our community team. Thank You.

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Review from J S (Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

All the staff have been excellent. Wonderful carers and wonderful managers in the office. I would highly recommend Westmorland Homecare.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely feedback; we spend a long time creating a very special service, our team in the office and community are always there to answer any questions, happy to help support you and your family. Thank you for your very kind words.

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Review from Philip K (Husband of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

The carers were all very professional, and nothing was too much trouble. I would highly recommend this care provider.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for taking the time to give our service feedback, we have spent a long time setting up a very special family service, that enables you to live happily and independently at home. Thank you so much for your very kind words. It really does mean the world to our dedicated team. I will ensure your wonderful comments are passed to our community team.

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Review from J H (Client) assisted by family/friend published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience

Carers were all excellent and have contributed to the fact that I am now able to walk again with sticks. Always cheerful, which relieved the 'boredom' of being bedbound for so long and feeling 'fed up'. Their integrated work with the district nursing team, ie 'bedsores' and the treatment of them was

a useful exercise for all concerned 'especially my bottom'.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your wonderful feedback. We pride ourselves in working with a variety of professionals to ensure social care and health care is closely linked. I am so pleased that we were able to make a real difference with your care. Thank you so much for your wonderful feedback, I will pass it onto the whole team.

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Review from J S (Daughter of Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

We were very happy with the care and support given to our mother, both from the extremely caring carers to the support staff. The manager was very approachable, extremely helpful and supportive to us.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely review, It's great to know that our service makes such a difference. We spend a lot of time training and supporting staff so they, in turn, can deliver the best possible care. We can teach the skills to care but it is the passion our staff have for looking after people such as your mother that makes the service so special. Thank You

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Review from S H (Nephew of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

My aunt and uncle had excellent care. My aunt sadly passed away, and the team stepped in to give all daycare and some 24-hour care - excellent service from all the team. Great coordination.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your wonderful feedback, it was a pleasure looking after your aunt in the final part of her life. We set up the service to do just that, look after and support families at home and to provide a family very personal service. It's wonderful to know we are making a real difference to our community.

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Review from Barry O (Son of Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience

I have found Westmorland Homecare to provide an excellent, professional service. I live 335 miles from my mum and using Westmorland Homecare has made my life so much easier. My mum suffers from Alzheimer’s disease and until very recently, she has refused to move into a care home. Westmorland Homecare

has provided flexible care and home help totally tailored to my mum’s needs. I have always been fully informed of any developments with my mum. When mum finally agreed to go into a care home and I was on an extended holiday in Cyprus, Westmorland Homecare safely transported mum from Cumbria down to Devon. I would not hesitate to recommend the service provided by Westmorland Homecare.

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you Barry, it was a pleasure to be able to support your mum, our vision is to provide a very personalized service, working closely with families. I know our staff were sad to see your mum move to Devon, it was fantastic continuity of care being asked to coordinate and arrange the transfer South. Thank you for your kind words, I know our staff try extremely hard to provide a very personalized service.

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Review from J B (Client) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

I always get excellent care from my team. They are always on time and happy to help me whatever I require. It is like friends popping in. The schedulers are amazing and very accommodating and my care coordinator is very helpful and knowledgeable. Thank you Westmorland Homecare for enabling me to move

forward and be more independent again.

Reply from Chris Moss at Westmorland Homecare (Kendal)

Thank you so much for your kind words. We work around the clock to ensure we provide the best service. Our vision is to be part of the family, and with many years of experience, our office team are always there to help.

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Review from S T (Daughter of Client) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

We have found Westmoreland Homecare a very reliable agency. They are very helpful at sorting out problems for us as none of the family live in the area. The communication with us is excellent and we trust the carers implicitly. As our mother's illness deteriorates, we hope the care plan, of possible

problems, will be anticipated. Thank you for your care.

Reply from Dr Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your kind words. It was a real pleasure to be able to look after and support your mother. Communication and trust is so important, our vision is to be a real part of the family. This has been recognized by CQC. Thank you so much for your kind words they have been passed onto the whole team.

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Review from Ron D (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

All the girls who attended me were not only pleasant and helpful but had obviously been well trained. I suspect properly paid Many thanks. Will probably be back for more!

Reply from Chris Moss, Director at Westmorland Homecare (Kendal)

Thank you so much for your lovely review, we set up the service two years ago to transform the way care is delivered. We are the only 5 star CQC service in the area and are very proud of our team that work so hard in the community. We are thrilled the service has worked so well for you, our vision has always been to help support people in their own home living life to the full.

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Review from D B (Daughter of Client) published on 20 March 2019
Submitted via Website • Report

Overall Experience

We used Westmorland Homecare from May 2018 until January 2019, initially for just 3 hours a week and eventually for 4 hours a day – throughout this time we were very pleased with all our dealings with them.

Mum was happy and confident with the individual carers who visited her, looking forward to

their visits. The team was expanded over time to 6 carers but were always introduced to her carefully and all got to know her well – always calm, patient and ready to have a laugh – appointments were never rushed. Indeed, they were always able to stay longer whenever there was a need.

We must also say how supported we felt as a family by all the carers, managers and office staff – they were always on the end of the phone, listening and were able to quickly adjust the care package to suit Mums ever-increasing needs.

Without WHC Mum couldn't have stayed in her own home for so long – Thank you.

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Review from Margaret B (Wife of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience

All staff treated my husband with dignity and respect at all times. They showed skill in all areas. They helped him retain his identity by always using his preferred name. They displayed patience and professionalism on the occasions when he became upset or aggravated, they never displayed anger or upset

on these occasions. They also had regard for my experience as his carer. The standard of care never fell below very good and was frequently excellent.

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Westmorland Homecare (Kendal)

Care Provided by Westmorland Homecare (Kendal)

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