





Westmorland Homecare is a unique Doctor led community home care service. They are the only service in the area to be run by a doctor team and are proud to be making a positive difference to people's lives every day. They want to provide the best care it is possible to provide and want all their clients to be happy with their support.
Staff help people to stay happy, healthy and...
Care Provided by Westmorland Homecare (Kendal)
Types of Home Care
- Visiting Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Westmorland Homecare (Kendal) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Group/Owner
- Westmorland Homecare
- Private Owned
Person in charge
- Joshua Macaulay (Director)
Westmorland Homecare (Kendal) Reviews (63)
Westmorland Homecare (Kendal) has a Review Score of 9.9 (9.874) out of 10, based on 20 reviews in the last 2 years.
Over all time Westmorland Homecare (Kendal) has 63 reviews.
The whole team were amazing!
We started with one visit a day and progressed to four due to Mum's condition.
The whole team were committed to helping Mum stay independent in her home for as long as possible.
I would highly recommend this service to anyone searching for home care for a loved one.
Dear Fiona, we really appreciate you taking the time to complete this review. It has been a pleasure to support your mum for the last four years and to witness the wonderful relationships built between your mum and her team. You and Mum will be dearly missed by all at Westmorland Homecare we are lucky to have got to know you both. Kind regards, the manager and the team.
Without the help of Westmoreland Homecare, I would not be able to keep my wife at home. The carers visit three times a day and provide the assistance I cannot manage by myself. They also provide care when I need longer periods of respite. The quality of care is brilliant for reliability, punctuality and professionalism- it cannot be beaten. All the dedicated carers are lovely people who provide superb support to myself as well as my wife.
Thank you for taking the time to leave such a lovely review. We know how important it is to keep your wife safe at home by your side and it really is a privilege to be a part of this. It is invaluable to work alongside you to ensure that you and your wife's lifelong wishes are respected. Thank you
I have received support from Westmorland Care for nearly 5 years. I can highly recommend this outstanding service of care that I receive from my health care assistants and office team. With continuous carers, I have been able to build up trusting relationships with my HCAs and Westmorland Home Care support me to be independent and enables me to achieve everyday tasks where I feel confident and safe to do so with their support. They have helped me get back into my hobbies and enabled me to get out and socialise and make new friendships I now attend some social groups and attend swimming sessions at my local hydrotherapy pool. Westmorland Homecare has had a huge positive impact on my and my family's life and wouldn’t be without them.
Thanks so much for taking the time to leave this wonderful review it is really lovely to read. Our team are so invested and enjoy supporting you and your lovely family. We are grateful to have the opportunity to work with such a wonderful person and I know the team look forward to visiting and planning new adventures with you. I look forward to seeing what we can achieve together next.
I had been really ill. It was suggested that Westmoreland Homecare be contacted to come to my home and help me. Well, it was one the best decisions I have ever made. My health which, let's face it, is one of the most important things in my life, improved. My life turned around and my quality of life returned. Three good things. What more can I say? Thank you Westmorelands Home Care.
Thank you for taking the time to leave this review it really is a pleasure to support you and it has been lovely to see the relationship build between you and your team. You are such a strong lady but we are grateful to be a part of your journey. I know the team look forward to visiting and I look forward to seeing what we can achieve together in the future.
As a family, we are delighted with the standard of care and support Dad receives from Westmorland Homecare. The care staff on his team are attentive and treat him with the utmost care and professionalism. His needs which are both physical and emotional are attended to diligently, with carers going above and beyond on many occasions. They have provided a crucial link with the medical profession, recognising instantly when district nurses are needed. Staff recognise that Dad has a wonderful sense of humour and the daily banter is at times very funny. Any queries we had, the management has been helpful and supportive, what is really lovely is that carers make time to check Mum is okay after each visit, and provide help for her and company that is valued. Having Westmorland Homecare looking after Dad's daily needs has been invaluable to our family. He is being well cared for by your carers allowing the time we have with him to be more relaxed, quality, social experience.
Thanks so much for taking the time to provide us with this lovely feedback. I know the team and Dad's client coordinator really value the time they spend in your family home. It really is a pleasure to work alongside you all as a family and to share the same goals. It is of the...
The office staff are equally lovely and understanding. Nothing is ever too much trouble.
I would recommend them to anyone who needs help or care in their own home.
Thank you so much for your kind words, it is lovely to receive such wonderful feedback form families, both the staff in the office and community do a huge amount to ensure we provide the best support we can. It really does mean a lot to the whole team, thank you so much for your kind words.
We literally had 8 working days to find more care. I asked for an extension but this was turned down. They blamed it on the lack of staff. They abandoned a very complex, highly vulnerable adult and family completely in a dilemma, with major anxiety stress and upset for their client which triggered immense decline physically and mentally. Plus pressure for myself. This was despite us being told they had a new carer to be introduced.
They were fully engaged with continuing the care package the day before. This unprofessional action is shocking and leaves me to say take care with this organisation, they will abandon at any time with no warning.
The decisions will be made not by the supervisor, admin or carers. We have always been pleased with the service. This is negative but extremely stressful and upsetting.
As am sure you are aware this has been extremely complex, we have been working with you and your family for 2 years, we have tried everything to help and support you and your family.
Due to confidentiality I cannot go into the details, but it has been discussed with a number of...
I just wanted to express my gratitude and thanks for the whole team at Westmorland Homecare for the gracious and diligent way in which they cared for my grandma in the last few months of her life. She had always been fiercely independent, but after contracting Covid last year, took a sudden downhill turn and needed help in all aspects of her care. This frustrated her immensely, but your team of wonderful carers never made her feel like a hindrance. On the few times I was with her when they visited, I witnessed nothing but a polite and friendly attitude. My grandma felt so looked after and looked forward to her visits. Sadly, my grandma passed away last month, but she always spoke highly of your fabulous team, and I'll never be able to thank you enough for making the last few months of her life so comfortable. I wouldn't hesitate to recommend Westmorland Homecare to anyone who is looking for a reliable and caring agency to care for their relatives.
Dear Fiona, thank you so much for taking time to leave feedback, it is so very much appreciated. It is great to hear such fantastic feedback about the team that looked after your grandma. COVID has been such a challenge for us all no less for your family. Our vision is to be very much an extended...
My mother was cared for by Westmorland Homecare for the last 18 months of her life - dying aged 94 and a half. She had dementia and many other problems. During the time she was cared for, Westmorland Homecare could not have cared better for her. The carers always went the extra mile - stayed longer if necessary - and genuinely would do anything - especially as I live 75 miles away. The manager and other office staff too, were exceptional, always keeping me in touch with any matter, and regularly reviewing the situation and the care Mum received. I could not and cannot rate them highly enough - no one could have done more for Mum or loved her more.
Dear Ann, thank you so much for taking the time to leave feedback it really does mean a huge amount to us. It was a real joy to be able to look after your mother in the final years of her life. Our service was set up to help manage some of these complex issues, allowing families to spend quality,...
The owner and his team have been a godsend to our family. Mum has been unwell for a few months and recently diagnosed with dementia as well. We have the same regular ladies coming to visit mum and they are all wonderful. I can't praise them enough but special thanks to the senior carer who looks after the other carers in the team as well as mum. I don't know where they find their staff but they are all wonderful people. 5 stars plus plus plus and a big thank you from us all. I would recommend Westmorland Homecare if you are looking for home care in Grange-over-Sands. I also have a friend who gets their Kendal home care from them and she also highly recommends them.
Thank you so much for taking the time to write back to us it really does mean the world to the team. Westmorland Homecare was set up 3 years ago to provide a truly unique service. I believe we have some of the best staff in the UK, who are so very passionate about what they do. We have...
We asked Westmorland Homecare to provide home care to my mother in Kendal approximately 6 months ago. They help Mum with medication and meal preparation. I have to say every member of staff we have met has been wonderful. It's the same regular team of carers and everyone in the office has been so lovely and helpful too. We live away so it's a huge reassurance. I have always found them to be highly professional and kind. I would highly recommend them.
Hi Jenny, thank you so much for taking the time to leave a review. I know the team very much enjoy looking after your mum. It is so important that we are an extended part of the family, with the same team, this means we can build meaningful relationships. I know your mother has very much...
Westmorland Homecare have been wonderful to me and my husband. They help us with anything we ask them and all of the Kendal homecare team have been brilliant. The company is run by two doctors which is very reassuring to us. I would, and have, recommended them.
Thank you so much for your lovely feedback, our team love the visits to you both. Our office is now open seven days a week so please just pick up the phone and we will support in any way we can. Having worked in the NHS for many years and seen the issues with social care we spend some time working...
Westmorland Homecare people were unfailingly thoughtful, kind, sensitive, responsive to particular needs or requirements. All work done thoroughly and efficiently - very professional.
I would certainly call on Westmorland Homecare again if I needed home help or personal care in the future.
Thank you so much for taking time to leave such lovely comments. It has been such a challenging time these last few months for our whole community. It is wonderful to hear how our team helped your during your recovery of COVID-19. I know the whole team were thrilled to help you back to being...
I am leaving (sadly) this house on Monday, to go to a care home as my arthritis gets worse with ages and lots of use, hip joints - I need more help and care.
Thank you for your very kind words Brenda, it has been a real pleasure to look after you. We wish you all the very best for your move, I know the team are very sad to see you leave. Thank you for your lovely feedback. We hope you will feel at home in your news residence soon. Take care and remember, we are always here if you need us.
From the outset, we found everyone friendly, approachable and caring. The care my dad had was excellent. The ladies cared for my dad with respect and treated him with care. It was peace of mind to know my dad has this care in place. We could always speak/email with any concerns and likewise I was always updated if anything was concerning them. The back up in my dad's last few months was a godsend. Thank goodness we found such lovely people to care for our dad and grandad.
Thank you for your very kind words A W. We wanted Westmorland Homecare to have a real family feel, and indeed be an extended part of the family, doing the tasks that enable families to spend quality time together. Communication is so important, our team really enjoyed keeping you up to date, we...
The staff have been so wonderful with mum. She likes them more than me! The company seems well organised and well run. I have mainly dealt with the manager but all the staff I have spoken to have been great. I know one of our carers used to be a nurse who retired from the NHS and the other has been working in the industry for 30 years so I feel confident in them. I would highly recommend the company.
I will pass on your kind words, do keep in touch and if there is anything more we can do just pick up the phone or pop in for a cup of tea.
Westmorland Homecare have been fantastic. The carers are very kind and do anything I ask. They have become great friends.
Thank you so much for your kind words; we want to ensure that we really do become apart of the family. Do give the office a ring at any time if we can be of any further help.
My father was recently discharged from hospital after a long, painful, and persistent illness. he struggled at home on his own after discharge. Westmorland Homecare came to his/our rescue. They were very helpful and immediately came to our aid. They have provided an excellent service, providing first-class care. My Dad feels confident at home and happy. This is all thanks to Westmorland and their first-class care. I don't know what we could have done without them.
Thank you so much for your kind words; we very much believe that family should be looked after like your own. We work extremely closely with hospitals, GPs and discharge teams, so it is great to know that we managed to get your father back home. It is so important to feel happy and secure in your own home. I will pass your lovely feedback onto our community team. Thank You.
All the staff have been excellent. Wonderful carers and wonderful managers in the office. I would highly recommend Westmorland Homecare.
Thank you so much for your lovely feedback; we spend a long time creating a very special service, our team in the office and community are always there to answer any questions, happy to help support you and your family. Thank you for your very kind words.
The carers were all very professional, and nothing was too much trouble. I would highly recommend this care provider.
Thank you so much for taking the time to give our service feedback, we have spent a long time setting up a very special family service, that enables you to live happily and independently at home. Thank you so much for your very kind words. It really does mean the world to our dedicated team. I will ensure your wonderful comments are passed to our community team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2019- Caring Outstanding
- Effective Outstanding
- Responsive Outstanding
- Safe Outstanding
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Westmorland Homecare (Kendal).
Awards / Recognitions (4)
- Recipient: Westmorland HomecareDate: Friday 30 May 2025
- Recipient: Westmorland Homecare (Kendal)Date: Friday 30 Apr 2021
- Recipient: Westmorland Homecare (Kendal)Date: Wednesday 09 Oct 2019
Meet the Team (3)
I have worked in social care all my life in various roles across residential and domiciliary care settings.
I am proud to work alongside the most amazing team delivering the most OUTSTANDING care in the South Lakes. We are honoured to support each and every one of our clients and look forward to building more relationships.
The views along the way are just a bonus!
Dr Macaulay has a background in both health and social care. After growing up in the Lake District he graduated from the University of Liverpool with a degree in Medicine and Surgery and has worked in hospitals across the country. He specialised in Emergency Medicine.. He has worked in homecare for 10 years and previously ran a homecare company in Liverpool before moving back to Kendal. He has also worked in nursing homes including specialised dementia and challenging behaviour care. He holds a level 5 diploma in Leadership as well as undertaking extensive training in Care Management. Dr Macaulay is also a dementia trainer, moving and handling trainer and is a specialist safeguarding lead.
Dr Moss started his career in engineering before moving to health and social care. He completed his second degree in Medicine and Surgery at the University of Newcastle before undertaking specialist training in intensive care and anaesthetics. He has a background in business management and personal experience caring for relatives with dementia. He is also an adventure medic and holds an ocean master sailing qualification, mountain medicine diploma and is a qualified skiing instructor.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Kendal) to verify any information. View our terms and conditions. Westmorland Homecare (Kendal) has an Enhanced Service - more info.