Heritage Healthcare (Oxford South)

John Eccles House, Robert Robinson Avenue, Oxford OX4 4GP

Heritage Healthcare Oxford provides a range of expert homecare and support services to individuals living in the South Oxfordshire area. They are focused on promoting the well-being, independence, choice and convenience of clients, whilst supporting them in maintaining the highest quality of life possible.

Each member of the Heritage Healthcare Oxford Care Team is carefully recruited, DBS checked at an enhanced level and referenced. The dedicated team of care professionals are able to provide a range of care, support and companionship service, from a complete live-in care package to simply popping in for a cup of tea! The company prides itself on its ability to adapt to the changing needs of service users, if you would like support with anything not listed, please do not hesitate to ask.

The cornerstone of Heritage Healthcare service is the absolute commitment to listening to and understanding your individual needs. Communication with and feedback from clients is valued above all else as it is essential that the correct information is available to be able to build a tailored service which is flexible and responsive to your needs.

Group : Heritage Healthcare

Person in charge: Helen Tibbs (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Heritage Healthcare (Oxford South): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Heritage Healthcare (Oxford South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Heritage Healthcare (Oxford South) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Heritage Healthcare (Oxford South) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Heritage Healthcare (Oxford South) is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Heritage Healthcare (Oxford South) has a Review Score of 8 (8.000) from 1 Reviews

Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heritage Healthcare (Oxford South)?

  • Extremely LIKELY
    0
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heritage Healthcare (Oxford South)

  • Client / Service User
    1

Very friendly and helpful makes me feel better after visits.

How likely would you be to recommend Heritage Healthcare (Oxford South)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Heritage Healthcare (Oxford South)

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Your Review & Rating

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Extremely UNLIKELY

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Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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