Home Instead Lichfield, Tamworth and North Warwickshire

Home Instead have been providing morning and evening care for our Mum for several months now and it has given us a great deal of peace of mind. Although the carers are there to tend to her needs, they always find time to chat with her and Mum enjoys this additional company. Over the last month in particular, my brother and I have been unavailable to help with some of Mum's appointments and Home Instead have been able to step in to help at short notice. This obviously helped Mum but was an enormous help to us as well.

Homestead took time to match the perfect carer for Mum. Excellent service every time - professional, kind and reliable. Visits are not rushed and Mum now looks forward to her carer's visit. I would highly recommend the company for the high quality service provided from all.

Very happy with girl who comes we use the nail cutting service, she always asks what we want doing and Im happy with what she's done.

The carers are friendly and warm and have liaised well with the family. When we have raised any changes we would like to the care, these have been implemented smoothly. It is a weight off our minds to know Mum is receiving care from ladies who look after her as we would.

I was very doubtful at first about asking for help, but my fears were unfounded and all my carers have been a great help to me and i look forward to their visits.

Home Instead is the first organisation I contacted who understood our needs. They were quick to respond and to identify suitable members of staff. It has been a good experience so far.

I first contacted the company with regards to having home help for my father enabling him to still retain some independence at home without the worry of completing everyday household tasks. The initial contact was prompt and informative and this has continued to be the case throughout the process of setting up visits. The carers are very good and reliable and the office staff answer queries promptly. There are no hidden costs. All is explained clearly.

The team have helped me and my husband care for my mum and dad in our home. They seemed to know what we needed after our first visit and matched us with a fantastic care professional who really clicked with my mum and dad. She understood what we were all going through emotionally as well as the support needed: personal care and outings. As we needed more support, a second care professional came to help us. My mum and dad especially appreciated her massaging skills on their dry skin. Both are incredibly caring and gentle. During a particularly difficult time, the supervisor and care professional really understood our feelings and helped us all. We have appreciated all the people who made up the team: the care professionals, supervisors and administration staff. They have always been efficient as well as sharing their individual talents and skills to provide support. Thank you so much to the team, I would highly recommend them.

We would highly recommend using Tamworth and Lichfield Home Instead.

There's always plenty of chat and laughter between Mum and both the ladies, regardless of which one is in attendance. I'm so happy and relieved to have their services as I had a very unsatisfactory result with other companions.

I have always found the service very good and reliable. The carers really do care which is important.

Many thanks again.

I am very happy with the service provided by Home Instead but even more important is that Dad is also happy and looks forward to his weekly visit from his carer. It gives me great peace of mind knowing that he is in good hands.

The two ladies who visit me are very helpful. They take me for walks and sometimes we go around the arboretum or to the local canal junction.

I would recommend Home Instead, most highly for the attention I have received since the initial phone call. I was first visited by a manager to assess my needs and provide me with an appropriate carer. This was completed in a very relaxed and friendly manner. The person who has looked after me each week I consider is more a friend than a carer during the time she is with me. One particular morning I wasn't well and she really took charge. The outcome of that was that I needed four days in hospital to recover from a chest infection. Management runs a check on a regular basis, including a monitoring visit to assess the care being administered and an observation session to see this in action. I feel very comfortable with this system, and therefore, would not hesitate to suggest them as a wonderful organisation.

Dear team, from all of the family we would like to say thank you for your commitment, dedication, kindness and compassion in caring for my grandad from around 2020 until now. Every team member was introduced and we had a personable care plan, a great team of carers and a management team who checked in and all supported a family-centered care approach which we really valued. From the good morning smile to the friendly check in how are you and talking of life experiences and adventures with Grandad showed his life was valued. You got to know us and that meant we felt included, sharing and delivering best care at home together. Towards the end of Grandad's care journey when we moved into end-of-life care and NHS care teams stepped in to support us too, you still showed up with a friendly face, a known voice, you comforted all of us, held hands and was present and for this, we are forever grateful and I know grandad would have known you were there, thank you, so highly recommended for anyone.

Mum and I have been really impressed with the very professional service you have provided from start to finish. Great care is taken to ensure every need is met and the safeguarding process is hugely reassuring. Thank you.

My experience as a service user has been very positive throughout. I have been treated with great care and dignity and I have felt completely comfortable and at ease with their company at all times. Very respectful.

My Mother has been receiving care from Home Instead for the last 3 years. Recently she has had to be moved to a Nursing Home and I would like to express my, and my family's appreciation for the excellent service they provided for my Mother while under their care. I live in London and visited my Mother weekly when I could. Given this, Home Instead provided me with regular updates on her progress, replied promptly and kindly to my queries, and went out of their way to provide advice and support at the difficult time when it became necessary for the Mother's move to the Nursing Home. Most importantly, the carers were wonderful, kind, and patient, particularly during the initial period when Mother was getting used to having to accept care which could be rather difficult at times. I cannot thank them enough for how they developed a caring relationship with my Mother and how invaluable their advice and support have been to us. For all of these reasons, I cannot recommend highly enough.

We have used Home Instead for over twelve months for additional support for our mom since our dad passed away eighteen months ago. She has eagerly looked forward to her three weekly visits from two very caring and professional ladies. They have assisted in cleaning and supported Mom with her love of gardening but most of all, they have provided companionship and a friendly ear. Communication has always been excellent and we would definitely recommend this service to anyone looking for cleaning help and friendship within their own home.