What Type of Services does Lotus Home Care Leeds offer?

Lotus Home Care Leeds offers Home Care.

How many Carers does Lotus Home Care Leeds employ?

Lotus Home Care Leeds employs 50 carers.

Lotus Home Care Leeds, Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds, West Yorkshire LS11 5HL

Review from Kate M (Cousin of Client) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

The regular carer looks after Anne very well. He understands her needs as her dementia is getting worse. He knows to treat her, heating, TV etc on, as she is always turning appliances off at the plug switch!

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you for your kind feedback. We are pleased to hear that Anne is being well cared for and that her regular carer understands her needs, particularly as her dementia progresses. We will share your comments with him. If there is anything you would like to discuss regarding Annes care package, please contact the office and we will be happy to assist.

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Review from F C (Wife of Client) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

Dami and Jeet are the most caring and reliable carers thanks to them. Harold is well cared for.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you so much for your kind feedback. We're delighted to hear that Dami and Jeet have made such a positive impact on Harold's care. They are dedicated members of our team, and we will be sure to share your lovely comments with them. Knowing that Harold feels well cared for truly means a lot to us.

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Review from Marjurie D (Client) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

Everything is fine, lovely staff, very caring people.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you so much for your feedback. Were really pleased to hear that everything is going well and that you find our staff to be lovely, caring, and supportive. Your comments mean a great deal to the team and will be shared with them.
If there is ever anything more we can do, please dont hesitate to let us know.

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Review from E Z (Client) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

Good.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with your overall experience and the support you receive from our team. We are especially glad that you feel our staff provide a high standard of care and treat you with dignity and respect at all times.
Your comments about the value for money and the quality of our management are greatly appreciated. We strive to ensure every part of your care experience is positive, consistent, and centred around your needs.
If there is ever anything more we can do to improve your support, please do not hesitate to let us know.

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Review from D K (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

On a weekly basis the rota does come out to us on a Thursday, this works quite well. As you appreciate, we do need to who is turning up at our door.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks.

One carer in particular, Aaron, goes above and beyond his general duties and I do look forward to his visits.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending your visits.
It's wonderful to hear that our carers are treating you with kindness, respect, and professionalism. We're especially delighted to know that Aaron has made such a positive impression and goes above and beyond in his role , we'll be sure to pass along your kind words to him.
Your feedback is greatly appreciated and helps us maintain a high standard of care.

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Review from Simon S (Son-in-law of Client) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for sharing your feedback. We're delighted to hear that our care staff and coordinator manager have made a positive impression with their professionalism and communication. We also appreciate your patience as we addressed the scheduling concerns, and we're glad to know things are running smoothly now.

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Review from S T (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report

Overall Experience

We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health deteriorating,

Lotus talked me through what needed to be done re, social workers etc. The new care package was set up and ready to go within 3/4 hours.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.

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Review from D D (Client) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.

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Review from John H (Client) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who

has attended and has not been aware of the change of needs if my wife is not present.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.

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Review from S B (Daughter of Client) published on 4 July 2025 Submitted via Postal Card • Report

Overall Experience

Organised team, access to open pass very helpful.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
House always clean and tidy.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their kindness and attentiveness have made a difference. Keeping his home clean and comfortable is all part of the care we're proud to provide.Thank you again for your kind words - they truly mean a lot to the whole team.

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Review from L R (Daughter of Client) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

The general care is ok and my mother is happy.
However, as one of the main reasons for carers is the supervision of medication, when carers do not turn up until around 11am on weekends (not every weekend) this means my mums morning medication is taken too late in the day and too close to the evening

medication.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication, as this is a crucial aspect of her care. We apologise for the occasional late visits on weekends and recognise how this can affect her medication schedule.We'll review the weekend rota and speak with the care team to ensure more consistent and timely visits moving forward, especially in the mornings. Your input is very important, and we appreciate you bringing this to our attention.

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Review from P H (Client) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

My overall experience is very good, the ladies are caring and really help me. I enjoy my shopping trips too, that they take me on.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds"Thank you so much for your lovely feedback. We're delighted to hear that you're happy with the care you receive and that you enjoy your shopping trips with our team. Your kind words mean a lot to us. Please know we're always here to help in any way we can."

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Review from Freda C (Wife of Client) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

Overall experience is satisfactory I would like to see the same carers permanently as far as possible and also timing seems to be an issue which I have reported on a lot of occasions.

Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care LeedsThank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar carers whenever possible. We also sincerely apologise for the issues you've experienced with timing. Your concerns have been noted, and we are reviewing our scheduling processes to improve punctuality.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements to enhance your experience. Please don't hesitate to contact us directly if you'd like to discuss anything further.

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Review from E H (Client) assisted by family/friend published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

I am confident with my carers, a good relationship has been created with them and I am pleased with the overall package.

Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you for your kind feedback. We're delighted to hear that you feel confident with your carers and that a strong relationship has been built. It's great to know you're pleased with the overall care package. Your satisfaction is very important to us, and we're committed to continuing to provide you with the highest standard of support.

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Review from F K (Client) assisted by family/friend published on 8 May 2025 Submitted via Postal Card • Report

Overall Experience

The carers provided by Lotus Home Care are very professional, courteous and highly trained. Every detail of my care plan is adhered to and I also enjoy talking to the carers too. My carers also are well dressed and wear the company uniform and arrive at the appointments promptly. I have been with Lotus

for over 3 years and the care I have had has been exceptional. All the carers help me wash and dress myself and make my breakfast which I cannot do on my own. Well done to a great care team.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsThank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Lotus Home Care over the past three years. It's wonderful to know that our carers' professionalism, punctuality, and compassionate support have made a meaningful difference in your daily life. We're especially glad that you enjoy the conversations and feel well cared for. Your words mean a great deal to our entire team - we'll be sure to share them with everyone involved in your care. Thank you again for your trust and continued support!

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Review from P L (Wife of Client) published on 2 May 2025 Submitted via Postal Card • Report

Overall Experience

Carers are fine. Could be more consistent with the times given by office. Overall good.

Reply from Jayden Burke, Business Support Officer at Lotus Home Care LeedsThank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!

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Review from Winnie J (Wife of Client) published on 25 April 2025 Submitted via Postal Card • Report

Overall Experience

I am very satisfied with all the staff they are smart and will do anything I ask. My husband likes the men as he gets a shower and prefers a man.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leedsthank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during his showers, and that he appreciates having male caregivers.Your feedback is incredibly valuable to us and serves as a great encouragement to our team. We will be sure to share your comments with them. They will be thrilled to know their efforts are making a positive impact.

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Review from Angela F (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum is much happier now she is having the same carers and getting up at the same time each morning, and meal times.
We much appreciate this.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsWe're really pleased to hear that Mum is feeling more settled with the consistency in her care. It means a lot to us knowing she's happier and more comfortable. This will be passed onto the team for their continued support - it's very much appreciated.

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Review from B L (Husband of Client) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsIt's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.

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Review from Judith T (Mother of Client) published on 9 January 2025 Submitted via Postal Card • Report

Overall Experience

Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.

Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care LeedsIt sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.