Lotus Home Care Leeds
Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston,
Leeds
LS11 5HL
£26.90 for 1 hour
£17.15 for 30 minutes
£1 extra on weekends, double for bank holidays.
Lotus Home Care Leeds has a Review Score of 8.8 (8.833) out of 10, based on 4 reviews in the last 2 years. Over all time Lotus Home Care Leeds has 10 reviews.
Review from Winnie J (Wife of Client) published on 25 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during his showers, and that he appreciates having male caregivers.Your feedback is incredibly valuable to us and serves as a great encouragement to our team. We will be sure to share your comments with them. They will be thrilled to know their efforts are making a positive impact.
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Management
Treated with Dignity
Value for Money
Review from Angela F (Daughter of Client) published on 15 April 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
We're really pleased to hear that Mum is feeling more settled with the consistency in her care. It means a lot to us knowing she's happier and more comfortable. This will be passed onto the team for their continued support - it's very much appreciated.
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Treated with Dignity
Value for Money
Review from B L (Husband of Client) published on 16 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.
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Value for Money
Review from Judith T (Mother of Client) published on 9 January 2025
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.
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Treated with Dignity
Value for Money
Review from K S (Wife of Client) published on 15 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracey D (Client) published on 25 July 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from D H (Client) published on 17 July 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from D S (Client) published on 7 June 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G G (Client) published on 3 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Samantha H (Granddaughter of Client) published on 9 March 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.8 (8.833) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.583 for Lotus Home Care Leeds is calculated as follows: ( (14 Excellents x 5) + (10 Goods x 4) ) ÷ 24 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jan 2022
Caring
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Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2023
I have been in care for over 30 years. My first job was working in a care home as a senior carer. I then wanted to experience working in Domiciliary care as a support worker. I was aware of the importance of clients wanting to remain in their own homes with fewer restrictions and being able to keep their own routines in familiar surroundings from here I then progressed to care coordinator. I was then offered the opportunity to join Lotus Home Care in 2018 where I worked as a Registered Manager in the Leeds branch before leaving in 2022. I then rejoined back in 2023. I believe in delivering high-quality person-centred care ensuring all my clients and staff are treated with the utmost respect dignity, and empathy and always having an ear to listen.
Job Title: Care Manager
Joined: 2022
I started with Lotus Home Care in 2022. I started as a Field Care Supervisor and progressed to Care coordinator before progressing to Care Manager. I am very passionate about my job and dedicated to ensuring all our clients are happy and well looked after. I believe in treating all clients and colleagues with dignity and respect to ensure all our clients receive the high-quality and person-centred care they deserve.
Job Title: HR & Finance
Joined: 2015
We are the Finance and HR team at Lotus Home Care.
We handle billing and payments, payroll and HR.
We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.
We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.
We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has a Platinum Service – more info.
