Care Provided by Lotus Home Care Leeds
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Lotus Home Care Leeds to get a personalised quote
The price(s) shown are provided by the agency. Contact Lotus Home Care Leeds for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Lotus Home Care Ltd
- Private Owned
Person in charge
- Fiona Roberts (Registered Manager)
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Lotus Home Care Leeds Reviews (26)
9.1
Lotus Home Care Leeds has a Review Score of 9.1 (9.133) out of 10, based on 20 reviews in the last 2 years.
Over all time Lotus Home Care Leeds has 26 reviews.
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Overall Experience
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Review from Kate M (Cousin of Client) published on 12 December 2025 Submitted via Postal Card•
Overall Experience
The regular carer looks after Anne very well. He understands her needs as her dementia is getting worse. He knows to treat her, heating, TV etc on, as she is always turning appliances off at the plug switch!
The regular carer looks after Anne very well. He understands her needs as her dementia is getting worse. He knows to treat her, heating, TV etc on, as she is always turning appliances off at the plug switch!
↩Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you for your kind feedback. We are pleased to hear that Anne is being well cared for and that her regular carer understands her needs, particularly as her dementia progresses. We will share your comments with him. If there is anything you would like to discuss regarding Annes care package, please contact the office and we will be happy to assist.
Review from F C (Wife of Client) published on 12 December 2025 Submitted via Postal Card•
Overall Experience
Dami and Jeet are the most caring and reliable carers thanks to them. Harold is well cared for.
Dami and Jeet are the most caring and reliable carers thanks to them. Harold is well cared for.
↩Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you so much for your kind feedback. We're delighted to hear that Dami and Jeet have made such a positive impact on Harold's care. They are dedicated members of our team, and we will be sure to share your lovely comments with them. Knowing that Harold feels well cared for truly means a lot to us.
Review from Marjurie D (Client / Service User) published on 10 December 2025 Submitted via Postal Card•
Overall Experience
Everything is fine, lovely staff, very caring people.
Everything is fine, lovely staff, very caring people.
↩Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you so much for your feedback. Were really pleased to hear that everything is going well and that you find our staff to be lovely, caring, and supportive. Your comments mean a great deal to the team and will be shared with them.If there is ever anything more we can do, please dont hesitate to let us know.
Review from E Z (Client / Service User) published on 25 November 2025 Submitted via Postal Card•
Overall Experience
Good.
Good.
↩Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with your overall experience and the support you receive from our team. We are especially glad that you feel our staff provide a high standard of care and treat you with dignity and respect...
Thank you for taking the time to share your feedback with us. We are pleased to hear that you are satisfied with your overall experience and the support you receive from our team. We are especially glad that you feel our staff provide a high standard of care and treat you with dignity and respect at all times.Your comments about the value for money and the quality of our management are greatly appreciated. We strive to ensure every part of your care experience is positive, consistent, and centred around your needs.
If there is ever anything more we can do to improve your support, please do not hesitate to let us know.
Review from D K (Client / Service User) published on 21 October 2025 Submitted via Postal Card•
Overall Experience
On a weekly basis the rota does come out to us on a Thursday, this works quite well. As you appreciate, we do need to who is turning up at our door.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required...
On a weekly basis the rota does come out to us on a Thursday, this works quite well. As you appreciate, we do need to who is turning up at our door.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks. One carer in particular, Aaron, goes above and beyond his general duties and I do look forward to his visits.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending your visits.It's wonderful to hear that our carers are treating you with kindness, respect, and...
Thank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending your visits.It's wonderful to hear that our carers are treating you with kindness, respect, and professionalism. We're especially delighted to know that Aaron has made such a positive impression and goes above and beyond in his role , we'll be sure to pass along your kind words to him.
Your feedback is greatly appreciated and helps us maintain a high standard of care.
Review from Simon S (Son-in-law of Client) published on 25 September 2025 Submitted via Postal Card•
Overall Experience
The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.
The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for sharing your feedback. We're delighted to hear that our care staff and coordinator manager have made a positive impression with their professionalism and communication. We also appreciate your patience as we addressed the scheduling concerns, and we're glad to know things are running smoothly now.
Review from S T (Daughter of Client) published on 17 September 2025 Submitted via Postal Card•
Overall Experience
We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health...
We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health deteriorating, Lotus talked me through what needed to be done re, social workers etc. The new care package was set up and ready to go within 3/4 hours.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.
Review from D D (Client / Service User) published on 13 August 2025 Submitted via Postal Card•
Overall Experience
The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.
The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.
Review from John H (Client / Service User) published on 13 August 2025 Submitted via Postal Card•
Overall Experience
It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer...
It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who has attended and has not been aware of the change of needs if my wife is not present.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We...
Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.
Review from S B (Daughter of Client) published on 4 July 2025 Submitted via Postal Card•
Overall Experience
Organised team, access to open pass very helpful.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
House always clean and tidy.
Organised team, access to open pass very helpful.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
House always clean and tidy.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their...
Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their kindness and attentiveness have made a difference. Keeping his home clean and comfortable is all part of the care we're proud to provide.Thank you again for your kind words - they truly mean a lot to the whole team.
Review from L R (Daughter of Client) published on 27 June 2025 Submitted via Postal Card•
Overall Experience
The general care is ok and my mother is happy.
However, as one of the main reasons for carers is the supervision of medication, when carers do not turn up until around 11am on weekends (not every weekend) this means my mums morning medication is taken too late in the day and too close to the...
The general care is ok and my mother is happy.
However, as one of the main reasons for carers is the supervision of medication, when carers do not turn up until around 11am on weekends (not every weekend) this means my mums morning medication is taken too late in the day and too close to the evening medication.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication, as this is a crucial aspect of her care. We apologise for the occasional late visits on weekends...
Thank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication, as this is a crucial aspect of her care. We apologise for the occasional late visits on weekends and recognise how this can affect her medication schedule.We'll review the weekend rota and speak with the care team to ensure more consistent and timely visits moving forward, especially in the mornings. Your input is very important, and we appreciate you bringing this to our attention.
Review from P H (Client / Service User) published on 20 June 2025 Submitted via Postal Card•
Overall Experience
My overall experience is very good, the ladies are caring and really help me. I enjoy my shopping trips too, that they take me on.
My overall experience is very good, the ladies are caring and really help me. I enjoy my shopping trips too, that they take me on.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
"Thank you so much for your lovely feedback. We're delighted to hear that you're happy with the care you receive and that you enjoy your shopping trips with our team. Your kind words mean a lot to us. Please know we're always here to help in any way we can."
Review from Freda C (Wife of Client) published on 16 June 2025 Submitted via Postal Card•
Overall Experience
Overall experience is satisfactory I would like to see the same carers permanently as far as possible and also timing seems to be an issue which I have reported on a lot of occasions.
Overall experience is satisfactory I would like to see the same carers permanently as far as possible and also timing seems to be an issue which I have reported on a lot of occasions.
↩Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar...
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar carers whenever possible. We also sincerely apologise for the issues you've experienced with timing. Your concerns have been noted, and we are reviewing our scheduling processes to improve punctuality.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements to enhance your experience. Please don't hesitate to contact us directly if you'd like to discuss anything further.
Review from E H (Client / Service User) published on 30 May 2025 Submitted via Postal Card•
Overall Experience
I am confident with my carers, a good relationship has been created with them and I am pleased with the overall package.
I am confident with my carers, a good relationship has been created with them and I am pleased with the overall package.
↩Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for your kind feedback. We're delighted to hear that you feel confident with your carers and that a strong relationship has been built. It's great to know you're pleased with the overall care package. Your satisfaction is very important to us, and we're committed to continuing to provide you with the highest standard of support.
Review from F K (Client / Service User) published on 8 May 2025 Submitted via Postal Card•
Overall Experience
The carers provided by Lotus Home Care are very professional, courteous and highly trained. Every detail of my care plan is adhered to and I also enjoy talking to the carers too. My carers also are well dressed and wear the company uniform and arrive at the appointments promptly. I have been with...
The carers provided by Lotus Home Care are very professional, courteous and highly trained. Every detail of my care plan is adhered to and I also enjoy talking to the carers too. My carers also are well dressed and wear the company uniform and arrive at the appointments promptly. I have been with Lotus for over 3 years and the care I have had has been exceptional. All the carers help me wash and dress myself and make my breakfast which I cannot do on my own. Well done to a great care team.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Lotus Home Care over the past three years. It's wonderful to know that our carers' professionalism, punctuality, and compassionate support have made a meaningful...
Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Lotus Home Care over the past three years. It's wonderful to know that our carers' professionalism, punctuality, and compassionate support have made a meaningful difference in your daily life. We're especially glad that you enjoy the conversations and feel well cared for. Your words mean a great deal to our entire team - we'll be sure to share them with everyone involved in your care. Thank you again for your trust and continued support!
Review from P L (Wife of Client) published on 2 May 2025 Submitted via Postal Card•
Overall Experience
Carers are fine. Could be more consistent with the times given by office. Overall good.
Carers are fine. Could be more consistent with the times given by office. Overall good.
↩Reply from Jayden Burke, Business Support Officer at Lotus Home Care Leeds
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
Review from Winnie J (Wife of Client) published on 25 April 2025 Submitted via Postal Card•
Overall Experience
I am very satisfied with all the staff they are smart and will do anything I ask. My husband likes the men as he gets a shower and prefers a man.
I am very satisfied with all the staff they are smart and will do anything I ask. My husband likes the men as he gets a shower and prefers a man.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during...
thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during his showers, and that he appreciates having male caregivers.Your feedback is incredibly valuable to us and serves as a great encouragement to our team. We will be sure to share your comments with them. They will be thrilled to know their efforts are making a positive impact.
Review from Angela F (Daughter of Client) published on 15 April 2025 Submitted via Postal Card•
Overall Experience
Mum is much happier now she is having the same carers and getting up at the same time each morning, and meal times.
We much appreciate this.
Mum is much happier now she is having the same carers and getting up at the same time each morning, and meal times.
We much appreciate this.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
We're really pleased to hear that Mum is feeling more settled with the consistency in her care. It means a lot to us knowing she's happier and more comfortable. This will be passed onto the team for their continued support - it's very much appreciated.
Review from B L (Husband of Client) published on 16 January 2025 Submitted via Postal Card•
Overall Experience
We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.
We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a...
It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.
Review from Judith T (Mother of Client) published on 9 January 2025 Submitted via Postal Card•
Overall Experience
Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.
Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.
↩Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 January 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Lotus Home Care Leeds.
Awards / Recognitions (1)
- 05 Apr 2018Recipient: Lotus Home Care Ltd
Accreditations
There are no accreditations posted yet for Lotus Home Care Leeds.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Lotus Home Care Leeds
How many Carers does Lotus Home Care Leeds employ?
Lotus Home Care Leeds employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has a Basic Service -what a Basic Service includes.