Lotus Home Care Leeds
Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston,
Leeds
LS11 5HL
These prices are only a guideline, please contact Lotus Home Care Leeds to find out the exact price for your requirements.
Lotus Home Care Leeds has a Review Score of 9.2 (9.211) out of 10, based on 15 reviews in the last 2 years.
Over all time Lotus Home Care Leeds has 21 reviews.
5.0 out of 5
Thank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to quickly adjust his care package when his needs changed. Your kind words mean a great deal to us, and we're honoured to support your dad and your family.
3.0 out of 5
Thank you for raising this concern. We will remind all carers that uniforms and full PPE (including aprons, shoe covers, and regular glove changes) must be worn at all times. Your feedback is important to us , and we'll make sure this is addressed promptly.
5.0 out of 5
Thank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and it's wonderful to know that their attentiveness made such a difference. We'll be sure to share your feedback with the team, it will mean a lot to them.
3.0 out of 5
Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent schedule changes meant a different carer attended without being aware of your wife's updated needs. We will review our rota process and ensure that, whenever a change is unavoidable, the attending carer is fully briefed in advance.
5.0 out of 5
Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially heartening to know that our carers have built a meaningful connection with your father and that their kindness and attentiveness have made a difference. Keeping his home clean and comfortable is all part of the care we're proud to provide.Thank you again for your kind words - they truly mean a lot to the whole team.
4.0 out of 5
Thank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication, as this is a crucial aspect of her care. We apologise for the occasional late visits on weekends and recognise how this can affect her medication schedule.We'll review the weekend rota and speak with the care team to ensure more consistent and timely visits moving forward, especially in the mornings. Your input is very important, and we appreciate you bringing this to our attention.
4.0 out of 5
"Thank you so much for your lovely feedback. We're delighted to hear that you're happy with the care you receive and that you enjoy your shopping trips with our team. Your kind words mean a lot to us. Please know we're always here to help in any way we can."
3.0 out of 5
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important continuity of care is and are actively working to ensure more consistent scheduling with familiar carers whenever possible. We also sincerely apologise for the issues you've experienced with timing. Your concerns have been noted, and we are reviewing our scheduling processes to improve punctuality.Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements to enhance your experience. Please don't hesitate to contact us directly if you'd like to discuss anything further.
4.0 out of 5
Thank you for your kind feedback. We're delighted to hear that you feel confident with your carers and that a strong relationship has been built. It's great to know you're pleased with the overall care package. Your satisfaction is very important to us, and we're committed to continuing to provide you with the highest standard of support.
4.0 out of 5
Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Lotus Home Care over the past three years. It's wonderful to know that our carers' professionalism, punctuality, and compassionate support have made a meaningful difference in your daily life. We're especially glad that you enjoy the conversations and feel well cared for. Your words mean a great deal to our entire team - we'll be sure to share them with everyone involved in your care. Thank you again for your trust and continued support!
4.0 out of 5
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
5.0 out of 5
thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations. It's especially heartening to know that your husband feels comfortable and well-cared for during his showers, and that he appreciates having male caregivers.Your feedback is incredibly valuable to us and serves as a great encouragement to our team. We will be sure to share your comments with them. They will be thrilled to know their efforts are making a positive impact.
5.0 out of 5
We're really pleased to hear that Mum is feeling more settled with the consistency in her care. It means a lot to us knowing she's happier and more comfortable. This will be passed onto the team for their continued support - it's very much appreciated.
5.0 out of 5
It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional, friendly, and reliable. It's great that you look forward to their visits, it sounds like they've made a meaningful impact on your daily life. This will be passed on to both the Management Team and the Carers.
4.0 out of 5
It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I understand that it can feel repetitive with the same questions as well. This will be passed to the team to action.
5.0 out of 5
5.0 out of 5
4.0 out of 5
5.0 out of 5
4.0 out of 5
The Review Score of 9.2 (9.211) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
I have been in care for over 30 years. My first job was working in a care home as a senior carer. I then wanted to experience working in Domiciliary care as a support worker. I was aware of the importance of clients wanting to remain in their own homes with fewer restrictions and being able to keep their own routines in familiar surroundings from here I then progressed to care coordinator. I was then offered the opportunity to join Lotus Home Care in 2018 where I worked as a Registered Manager in the Leeds branch before leaving in 2022. I then rejoined back in 2023. I believe in delivering high-quality person-centred care ensuring all my clients and staff are treated with the utmost respect dignity, and empathy and always having an ear to listen.
I started with Lotus Home Care in 2022. I started as a Field Care Supervisor and progressed to Care coordinator before progressing to Care Manager. I am very passionate about my job and dedicated to ensuring all our clients are happy and well looked after. I believe in treating all clients and colleagues with dignity and respect to ensure all our clients receive the high-quality and person-centred care they deserve.
We are the Finance and HR team at Lotus Home Care.
We handle billing and payments, payroll and HR.
We promote care and compassion in all aspects of our work ensuring all staff feel heard and supported whilst working for Lotus Home Care.
We handle all invoice issues with great care and attention to detail and aim to resolve issues quickly to avoid any undue stress and upset.
We are a small team with a big focus on well-being and offer Mental Health First Aid services to staff.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has an Enhanced Service - more info.
