Lotus Home Care Leeds

Bizspace Unit 1, Brooklands Court, Tunstall Road, Beeston, Leeds LS11 5HL
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9.2 23 Reviews
  • Lotus Home Care Leeds, Leeds
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Care Provided by Lotus Home Care Leeds

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.90

These prices are only a guideline, please contact Lotus Home Care Leeds to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Fiona Roberts (Registered Manager)
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Lotus Home Care Leeds Reviews (23)

9.2

Lotus Home Care Leeds has a Review Score of 9.2 (9.157) out of 10, based on 17 reviews in the last 2 years.
Over all time Lotus Home Care Leeds has 23 reviews.

Overall Experience
  • 9
  • 10
  • 4
  • 0
  • 0
Date Published
  • 23
  • 12
  • 17
  • 17
  • 6
Reviewer Connection to Lotus Home Care Leeds
  • 10
  • 5
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 1-20
Review from D K (Client) assisted by family/friend published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On a weekly basis the rota does come out to us on a Thursday, this works quite well. As you appreciate, we do need to who is turning up at our door.
The main carer's are kind, well mannered and treat me with dignity and respect. They do arrive in good time and are very helpful with the required tasks.
One carer in particular, Aaron, goes above and beyond his general duties and I do look forward to his visits.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you very much for your feedback. We're pleased to hear that receiving the rota on Thursdays is working well for you, and we completely understand the importance of knowing who will be attending…read more
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Review from Simon S (Son-in-law of Client) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are excellent, friendly, professional + attentive. The coordinator manager is an excellent communicator and dealt with issues successfully. We have had issues with scheduling but seems resolved now.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for sharing your feedback. We're delighted to hear that our care staff and coordinator manager have made a positive impression with their professionalism and communication. We also…read more
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Review from S T (Daughter of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have used Lotus Home Care for just over a year and have been very pleased with the care given. My dad has a regular carer, this has allowed my dad to build up a lovely relationship with him and his carer has to know dad really well. When dads care package needed amending due to his health deteriorating,
Lotus talked me through what needed to be done re, social workers etc. The new care package was set up and ready to go within 3/4 hours.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for sharing your experience with Lotus Home Care. We're delighted to hear that your dad has built such a positive relationship with his regular carer and that the team were able to…read more
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Review from Freda C (Wife of Client) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Could you please ask carers to wear uniforms + pp6 i.e. aprons shoes covers + change of gloves. The majority don't wear them!
Thank you.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for raising this concern. We will remind all carers that uniforms and full PPE (including aprons, shoe covers, and regular glove changes) must be worn at all times. Your feedback is…read more
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Review from D D (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that Lotus have provided for me have always been punctual professional and friendly.
In previous months they have been quick to notice that I needed an ambulance which ultimately saved my life.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your kind words. We're truly glad to hear that our carers have been able to support you in such meaningful ways. Your safety and well being are always our top priorities, and…read more
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Review from John H (Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It is difficult for my wife and I to build up a rapport with the carers as we do not see the same ones regularly enough. We use the app to make plans for the week ahead with the carers. My wife has had some family issues and has spoken to the designated carer only to find it has been another carer who
has attended and has not been aware of the change of needs if my wife is not present.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for sharing this with us. We understand how important it is to have continuity with carers and how frustrating it can be when changes aren't communicated clearly. We're sorry that recent…read more
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Review from S B (Daughter of Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Organised team, access to open pass very helpful.
Carers are professional, kind and caring. They have taken the time to get to know our father and listen to his stories.
House always clean and tidy.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your thoughtful feedback. We're delighted to hear that you've found the team organised and professional, and that OpenPASS has been a helpful tool for you. It's especially…read more
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Review from L R (Daughter of Client) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The general care is ok and my mother is happy.
However, as one of the main reasons for carers is the supervision of medication, when carers do not turn up until around 11am on weekends (not every weekend) this means my mums morning medication is taken too late in the day and too close to the evening
medication.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for your feedback - we're really pleased to hear that your mother is happy with the general care she's receiving.We completely understand your concern regarding the timing of her medication,…read more
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Review from P H (Client) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall experience is very good, the ladies are caring and really help me. I enjoy my shopping trips too, that they take me on.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
"Thank you so much for your lovely feedback. We're delighted to hear that you're happy with the care you receive and that you enjoy your shopping trips with our team. Your kind words mean a lot to us.…read more
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Review from Freda C (Wife of Client) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall experience is satisfactory I would like to see the same carers permanently as far as possible and also timing seems to be an issue which I have reported on a lot of occasions.
Reply from Lyndsay Armitage, Head Of Compliance at Lotus Home Care Leeds
Thank you for taking the time to share your feedback. We're pleased to hear that your overall experience has been satisfactory and that you feel supported by our staff.We understand how important…read more
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Review from E H (Client) assisted by family/friend published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am confident with my carers, a good relationship has been created with them and I am pleased with the overall package.
Reply from Gerry Petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you for your kind feedback. We're delighted to hear that you feel confident with your carers and that a strong relationship has been built. It's great to know you're pleased with the overall…read more
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Review from F K (Client) assisted by family/friend published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers provided by Lotus Home Care are very professional, courteous and highly trained. Every detail of my care plan is adhered to and I also enjoy talking to the carers too. My carers also are well dressed and wear the company uniform and arrive at the appointments promptly. I have been with Lotus
for over 3 years and the care I have had has been exceptional. All the carers help me wash and dress myself and make my breakfast which I cannot do on my own. Well done to a great care team.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
Thank you so much for your kind and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Lotus Home Care over the past three years. It's wonderful to know…read more
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Review from P L (Wife of Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are fine. Could be more consistent with the times given by office. Overall good.
Reply from Jayden Burke, Business Support Officer at Lotus Home Care Leeds
Thank you for your feedback. I'm glad to hear everything is going well. Please let me know if there's anything more I can do to improve or assist further!
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Review from Winnie J (Wife of Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with all the staff they are smart and will do anything I ask. My husband likes the men as he gets a shower and prefers a man.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
thank you so much for your kind words and for taking the time to share your experience with us.We're delighted to hear that you're satisfied with our staff and that they are meeting your expectations.…read more
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Review from Angela F (Daughter of Client) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is much happier now she is having the same carers and getting up at the same time each morning, and meal times.
We much appreciate this.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
We're really pleased to hear that Mum is feeling more settled with the consistency in her care. It means a lot to us knowing she's happier and more comfortable. This will be passed onto the team for…read more
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Review from B L (Husband of Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had no experience with the "care" system before the year. I have been pleasantly surprised by what I have found. The carers are all nice people and are polite and pleasant and get in with their duties in a professional manner. Indeed I actively look forward to their daily visits.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It's wonderful to hear that your experience with the care system has been positive! It can often be a concern for many, so it's reassuring to know that you've found the carers to be professional,…read more
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Review from Judith T (Mother of Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Review has not changed. Sometimes carers come late. Then I get annoyed. They don't let me know. It's same questions.
Reply from gerry petts, Customer Experience Quality Officer at Lotus Home Care Leeds
It sounds like you're frustrated with carers who are coming late and not communicating with you about it, that can be really annoying, especially when you're expecting things to run smoothly. I…read more
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Review from K S (Wife of Client) published on 15 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Same carer for 18 months - with approximately 30 - 40 carers to assist her. Never informed about changes to times etc. Sometimes appear 1 hour early or 1 hour late. No messages! The office from which they work never contact. If we lose our main carer we would look for another provider.
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Review from Tracey D (Client) published on 25 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the company. The office keeps me informed if there are any changes that would affect me. The two people who are my carers are very nice and are very respectful towards me and take time to listen to me if I need to tell them of anything to do with my illnesses.
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Review from D H (Client) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Staff brilliant.
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Current Review Score: 9.2 (9.157)

Overview of Review Score

The Review Score of 9.2 (9.157) out of 10 for Lotus Home Care Leeds is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.157 for Lotus Home Care Leeds is calculated as follows: ( (40 Excellents x 5) + (38 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 102 Ratings = 4.157
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lotus Home Care Leeds is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Lotus Home Care Leeds

What Type of Services does Lotus Home Care Leeds offer?

Lotus Home Care Leeds offers Home Care.

How many Carers does Lotus Home Care Leeds employ?

Lotus Home Care Leeds employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lotus Home Care Leeds to verify any information. View our terms and conditions. Lotus Home Care Leeds has an Basic Service - more info.