SNE Care Services Middlesbrough

Unit 10 Stephenson court, Skippers lane industrial estate, Middlesbrough TS6 6UT
Review Us
9.7 45 Reviews
  • SNE Care Services Middlesbrough, Middlesbrough
SNE Care Services is an established provider of Care at Home Services in a number of Teesside and North Yorkshire Boroughs. The company has a presence in all of these local authority areas which makes it part of the local health and care system. At the heart of its service model is the use of strength-based approaches and focusing on outcomes that matter to service users to enable them to live happy and fulfilling lives in their homes and communities.

The team has extensive experience of delivering services across the life course and catering for a wide variety of support for children with disabilities, people with learning disability, physical and sensory disabilities as well as complex medical conditions such as dementia, acquired brain injuries and stroke.

They have experience of delivering specialist and clinical services, and standard domiciliary care to a wide range of clients. This includes but is not limited to people who have been discharged from hospital as part of discharge to assess, end of life care as well as supporting children and young people across a number of Boroughs.

Show SNE Care Services Middlesbrough on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £20

Fees vary depending on the needs of each individual.

These prices are only a guideline, please contact SNE Care Services Middlesbrough to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Tracey Hugill (Registered Manager)

Admission Criteria

  • We do not provide nursing care such doing injections.

SNE Care Services Middlesbrough Reviews (45)

Total of 45, showing 1-20
9.7

SNE Care Services Middlesbrough has a Review Score of 9.7 (9.680) out of 10, based on 39 reviews in the last 2 years. Over all time SNE Care Services Middlesbrough has 45 reviews.

Overall Experience

  • 33
  • 7
  • 4
  • 0
  • 1

Date Published

45
29
35
39
6

Review from Sylvia G (Client) published on 21 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to just thank all the carers very much for the care they have given me over the last few weeks.
They were lovely caring girls, and I'm feeling a lot better now thanks to all of them.
I shall certainly miss them coming in to look after me. I shall miss their lovely kind ways. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marjorie M (Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer's are very good and understanding .I would like a copy off the list of times the carers are calling each day of the week please.....
Overall I am very happy with this services and the carer's girls are given me...Thank you very much ...

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for your revie, we really appreciate your feedback. I'll pass this onto the team to get back to you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Wife of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are generally very good and friendly. The only problem is that sometimes they are given slightly different time from my rota.
We also still dont have our ideal time but I realuse its not easy to give everyone their time.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for your review, we will pass these comments onto the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Debra U (Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Todays carer i feel has done exactly what I asked of her.some of the carers do their job and some are not good enough for this job.
Some of the carers are fantastic at what they do and some could do with a push to make them work better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bernard L (Father of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care they are doing and excellent job and very professional..
We are all able to relax knowing that my daughter is able to do anything she wants during her social calls and the little carer take such a good care of her after I'm so thankful with the company and care my daughter is
having..
Thank you

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Morning Many thanks for the review and feedback we will share the positive comments with our team. Thank you for your continued custom regards Sne care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Mother of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have carers every morning to support our son to get ready. They also take him to have breakfast before he goes to his day service.
Our son likes all of his carers and waits for them coming to the house before he will start to get ready.
They are an important part of his daily routine.
They also
pick him up from the day service to bring him home.
This is a great support for us as we both work and means we can go to work knowing our son is cared for and happy.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Morning, Many thanks for the fabulous review and feedback we will share with the team Thank you for your continued custom RegardsSNE care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin B (Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with SNE Care for more than one year. The carers are very very good. They are kind and gentle and have treated me with much dignity and respect. Very efficient in their works.I am very much satisfied with my carers .

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

We're so happy to hear you're pleased with our service. Thank you for the kind review :)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind caring staff very friendly !!!!!!
Have trouble getting in touch with office at times it says mail box is full!!!!!

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good afternoon, Thankyou for the review we will share the kind words with our care team. We will reach out to you to ensure you have all the correct phone numbers in relation to the full mailbox and ensure that you always get to speak with someone Kind regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Received first class attention and care from all staff from first visit up to and including to date ( May 2025 ) My Wife and Myself were surprised in the numbers of staff that you have!
Too date we have been helped by over 20 carers and wish to thank you and all of your staff for your great and kind
service Thank You.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Afternoon Many thanks for the kind review we will share this with our teamKind regards SNE CARE

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark C (Son of Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers provided to be, kind, considerate, diligent, professional, compassionate, understanding, caring, trustworthy, appreciative. I may add that I also find the management staff to be the same.
I am more than happy with the service provided and would have no hesitation in recommending
the provider.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Afternoon, Thank you very much for the kind word, we will share the feedback with the team. Thankyou for your continued custom Regards SNE care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edward W (Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are verry good at what they do could not aske for better always on time and nice to get on with some times a bit late at night time call but i am not going any were i am sorry i am not to good at this never have been.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good afternoon Many thanks for the review and feedback we appreciate the custom from yourselves- we will share the positive feedback with all of our staff Kind regards SNE care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle T (Daughter of Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are amazing and look after my mum as good as I would myself.
All the girls are an absolute credit to the company.
I have peace of mind, when I have to work that the girls look after my mum and her home.
This peace of mind is priceless.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the kind words! We really appreciate your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth S (Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing and so caring and compassionate with me, I don't know where I would be without them.


I wouldn't want any other girls looking after me, than those that I have. I am blessed and lucky xx

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Morning Thank you for the kind words and completing the review - we will share the feedback with the staffThank you for the continued customKind regardsSNe care services

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Trevor U (Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is usually of a good standard a few of the staff may struggle with English but are improving in their English language skills on a whole the staff are pleasant mad willing to help the office staff are always willing to listen and help sort things if any problems arise

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Morning Thank you very much for the review and kind words- we will share the feedback with the staff. Thank you for your continued customKind regards SNe care services

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K R (Daughter of Client) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE started looking after our elderly mother a couple of weeks ago after a bad experience with a different care company, and they have been absolutely fantastic. Every staff member has been kind to my mother and treat her with dignity and respect. My mother is really happy with the carers as well.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Morning. Many thanks for the kind review and comments- we will share the feedback with our staff. Thank you for the continued customKind regards SNe care services

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G S (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have continued caring for my parents at home without the help of the carers. Their wish was to remain at home & with the dedication & kindness of the team my Dad was able to pass at home last year in the room he was born in 93 years ago & my mother continues to be cared for at home, as is
her wish. Thank you to you all, you maybe don't realise how much I appreciate your support.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the lovely words about our care team. We will ensure that we share this review with them all. The review touches us and we are happy that we have managed to support you all in a time that was needed. Thank you for the continued custom. Kind regards SNE care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Son of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I've been asked to review your service for my parents.


The staff l've met seem to be polite and engaging towards my parents, and the care of their needs.


Changing the time for the morning visit was frustrating, because it's as though it wasn't taken serious enough. It was only when the NHS lady

phoned about my mam's care package it ended up getting changed.


Overall the service seems good, and my parents seem chilled to have the carers around.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Thank you for the review received, we will share the kind words in relation to the staff with the team. We are sorry that the change of package times was frustrating for you and very happy that this is now resolved. Kind regards SNE care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with SNE has been brilliant. The service and the staff are superb. They go that extra mile to help and support in the best way they can. Overall a fantastic organisation who take care of people's needs. We are very grateful and appreciate everything that they do. Thank you.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Afternoon Many thanks for the review and kind words we will share this with the team of carers. Thank you for your continued custom Kind regards SNE care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been having carers for almost 4 years now and the care provided is above and beyond. Very friendly and kind. Treats you with respect and dignity. It's like having a friend pop in to make sure you're OK. I feel safe and my children also feel safe and like all the carers too.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Afternoon Many thanks for the kind review and thank you for the continued custom- we will share the compliments received with the team Kind regards SNE care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J L (Daughter of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SNE are a wonderful, caring company. Mum is enjoying having all the friendly, happy staff take care of her and supporting her daily. As a family we could not be happier that SNE have stepped in the provide valuable support to keep mum in her home. I wouldn't hesitate to recommend this company to anyone
who is looking into the best care for a loved one. Thank you so much.

Reply from Frankie Odlum, Marketing officer at SNE Care Services Middlesbrough

Good Afternoon Many thanks for the kind review submitted, we will share this with the team. Thank you for the continued custom Kind regards SNE care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for SNE Care Services Middlesbrough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for SNE Care Services Middlesbrough is calculated as follows: ( (171 Excellents x 5) + (33 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 222 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SNE Care Services Middlesbrough is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (5)

Tracey

Tracey Hugill

Job Title: Registered Manager

Joined: 2016

With over 20 years of experience in care and the determination to work my way up the career ladder from care assistant to co-ordinator to my current position as Registered Manager. Through hard work and determination, I have widened the horizon of SNE to offer one of my personal passions to deliver clinical care. I have a train-the-trainer qualification in clinical care & have completed my NVQ Level 5 in Health & Social care. I am always looking forward to seeing what challenge I can take on.

Chloe

Chloe Ovington

Job Title: Registered Manager

Joined: 2017

Since starting my first care job at the age of 18, I knew that it was a great passion of mine, giving back to others gave me a great sense of fulfilment. Over the years I have worked out in the community and care homes, I quickly realised that caring for individuals in their own homes was where I wanted to be and was much more person-centred. I started working at SNE Care services in 2016 as a Senior Care Assistant and progressed to Operations Manager and then on to my current role as Registered Manager, something I am very proud of. I take great pride in making SNE Care the best and have great determination and ambition to continually improve and develop SNE Care. I am also a qualified trainer in Moving & Handling, Dementia Care & Medication Management. I can 100% say with a big smile on my face that every day I wake up and cannot wait to come to work and see what the day brings.

Sharon

Sharon Douglass

Job Title: Training Co-ordinator

Joined: 2015

Hello, My name is Sharon-Louise and I have worked for SNE care since it opened in 2015.


I currently work in the office, I am also the in-house trainer and NAPPI UK trainer. I enjoy meeting new staff and aiding them in progressing through SNE and other ventures they wish to pursue.

Mark

Mark Blackburn

Job Title: Care Co-ordinator

Joined: 2019

I started my career in care at the age of 16 with SNE Care Services. I was given the opportunity to progress within the company to team leader and then senior carer. With determination and hard work, I plan to progress even further within the company to the senior management level. I am currently completing my NVQ level 5 in Health and Social Care and am always looking at new ventures I can take on to improve my knowledge in the care sector.

Jasmine

Jasmine Hugill

Job Title: Senior Care Assistant

Joined: 2017

I started SNE Care after leaving school at the age of 16 as an office apprentice I then progressed being a care assistant at the age of 17 then later progressed to a senior care assistant at the age of 19 from this I have gained 30+ training qualifications including train the trainer safeguarding and my NVQ 3. I plan to progress onto my NVQ 5 and eventually gain further knowledge in my role.

Frequently Asked Questions about SNE Care Services Middlesbrough

What Type of Services does SNE Care Services Middlesbrough offer?

SNE Care Services Middlesbrough offers Home Care.

How many Carers does SNE Care Services Middlesbrough employ?

SNE Care Services Middlesbrough employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SNE Care Services Middlesbrough to verify any information. View our terms and conditions. SNE Care Services Middlesbrough has an Enhanced Service - more info.