Adicare

4 Carter Gate, Newark-on-Trent NG24 1UB
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8.7 9 Reviews
  • Adicare, Newark-on-Trent
At Adicare, they recognise that everyone and their own needs are individual. Adicare's homecare services are entirely bespoke and designed around you as an individual. Whether you need support once a week or several times a day, their services are always tailored to you. It’s your home, your life, your choice!

Adicare was created because they wanted to make a difference in their local community, by providing a high quality of care service to those in need.

Spending time matching the right carers with the right customers creates a comfortable relationship that works best. Working closely with each individual ensures they make person-centred care plans, maintain privacy and dignity and show respect in everything they do. They know that their carers can make a genuine difference to their client’s lives, particularly when family can’t be there. They can provide much-needed companionship and social interaction, as well as professional, practical support.

The areas of specialism are :
Dementia | Domiciliary care services | Return from Hospital to Home | Live in Care | Palliative Care | Social Companionship | Sensory Impairment | Respite Services | Learning Difficulties | 24 hours Care | Rehabilitation | Supported Holidays |

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Care Provided by Adicare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Adicare
  • Person in charge
  • Adriana Cocut (Manager)

Funding & Fees Guide for Adicare

  • Prices

  • Please call for details

Adicare Reviews (9)

8.7

Adicare has a Review Score of 8.7 (8.735) out of 10, based on 6 reviews in the last 2 years. Over all time Adicare has 9 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 1
  • 0

Date Published

9
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6
3

Review from H M (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care provided to my elderly father over the last couple of years. The staff are friendly and do a good job. It's nice for my father that it's often men looking after him. I would recommend them to my friends.

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you so much for your kind words! We're thrilled to hear that your father has received the care he deserves and that you've been pleased with our team. We pride ourselves on providing a friendly and supportive environment, and it's great to know that our staff have made a positive impact. Your recommendation means a lot to us, and we're grateful for the trust you've placed in us to care for your father.If you ever need anything, please don't hesitate to reach out!


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Review from M B (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers have been very supportive towards mum, they have listened and helped with our requests. They keep us informed by way of the new App which is great.
The management team have kept both myself and my brother fully in the loop about her care package and have always been available by
phone if we've had queries and requests.

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you so much for your kind words. We're thrilled to hear that you and your family have had such a positive experience with our care team. It's great to know that the carers have been supportive and responsive to your mum's needs, and that our management team has been accessible and helpful in keeping you both informed. We truly appreciate your feedback and are grateful for the opportunity to care for your mum. If you ever need anything further, please don't hesitate to reach out!


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Review from Kathryn P (Daughter-in-law of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Adicare continue to deliver a high quality service for my elderly mother in law. Staff are friendly and helpful and are supporting her in adjusting to needing more care to enable continued independent living in her own home.

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you so much for your kind words! We are delighted to hear that your mother-in-law is receiving the support she needs. Our team is committed to providing compassionate care, and it's wonderful to know that we are helping her adjust while maintaining her independence at home. We truly appreciate your trust in Adicare, and we will continue to ensure she receives the highest level of care.


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Review from Lionel B (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Rely good professional staff they are always willing to help. They help me wash, dress, and eat. always have a smile. Even when I'm not feeling chipper they have a smile, nothing seems to be any trouble to them, well done . The odd occasion I have had to telephone the Adicare office, the phone is always
answered promptly.

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that you feel supported by our care staff and that they bring a smile, even on days when you're not feeling your best.It means a lot to know that the team is making a positive difference in your day-to-day life and that your experience with our office staff has also been reassuring and responsive.We'll be sure to pass your comments on to the whole team - your appreciation truly motivates us to continue delivering the highest standard of care.Thank you again for taking the time to share your experience.


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Review from Holly Rose S (Granddaughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is specific to one particular carer; she is incredibly attentive and has the best bedside manner. She has been a pure delight to our whole family.
The care she has given my grandma has been remarkable.
She works so hard and provides great service to my nan and around her home. We, as a
family, are very grateful whenever she visits Nan.
On the whole, we’ve had some small issues, which have been dealt with by emailing AdiCare.

Reply from Adriana Cocut, Registered Manager at Adicare

Thank you very much for taking the time to share your feedback with us. We're thrilled to hear about the positive experience you've had with one of our carers. It's heartwarming to know that the care staff has made such a positive impact on your family and that her dedication and compassion have been appreciated. We're committed to providing the best possible care to all our clients, and your comments serve as great encouragement to our team. We apologise for any small issues you've encountered, but we're glad to hear that they were addressed promptly through our email system. Please don't hesitate to reach out if you have any further feedback or if there's anything else we can assist you with. Your satisfaction is our top priority, and we look forward to continuing to provide excellent service to you and your family.


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Review from Jane S (Daughter of Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This company would do a lot better if they used agency staff that knew what they were doing. One or two carers were good. If the regular carers were absent then you will need to check to make sure your relative has been cared for correctly.
The Manager can be very rude and abrupt. If you owe money
and it’s not your fault, you will be told legal action will be taken out against you. Very upsetting when your relative is in End of life Care.

Reply from Adriana Cocut, Director at Adicare

Thank you for bringing your concerns to our attention. We appreciate your feedback as it helps us improve our services. I would appreciate the opportunity to respond to your review at this time. We value and celebrate diversity within our company, and it's important to clarify that not all staff members from different ethnic backgrounds are agency staff. Your relative received care from a consistently assigned team. I want to reiterate that our care staff, like any professionals, have limitations, and it's not feasible for them to work seven days a week due to physical constraints and the need for adequate rest. I would like to refer you back to our previous conversations and meetings where we discussed the working schedules and the considerations for balanced work. Over the past nearly five months, there have been invoices that regrettably remained unresolved. Throughout this period, we have extended support by covering the expenses related to your relative's care. Disappointing.


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Review from B D (Husband of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

2 weeks into the care plan, going extremely well. Nothing is too much trouble. Punctual. Follow-up from the managers and senior carers, very good. Took a lot of the stress off me caring for my wife. Hoping to do a few more enjoyable things with her.

Reply from Adriana, Director at Adicare

Thank you for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We will share this with the team to let them know to keep up the amazing work. Adicare Management Team.


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Review from T C (Daughter of Client) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was provided 3 times a day to provide support at mealtimes and provide medication twice a day. This the carers did with support and empathy. The carers also went beyond their duties to ensure Mum was always safe, due to problems they experienced with Mum's dementia getting worse.
On cancelling
the service the move to a care home was delayed 48 hours the management team were very quick to put the support back in place for an additional 48 hours with very little notice. They have been a lifeline for us.

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Review from E S (Wife of Client) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent. The staff are excellent as well. They provide the best quality care. My husband looks forward to their visits every day. The office staff were supportive. There is absolutely nothing to complain about. I couldn't wish for more support.

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Current Review Score: 8.7 (8.735)

Overview of Review Score

The Review Score of 8.7 (8.735) out of 10 for Adicare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Adicare is calculated as follows: ( (22 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 34 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Adicare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Frequently Asked Questions about Adicare

What Type of Services does Adicare offer?

Adicare offers Home Care.

How many Carers does Adicare employ?

Adicare employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Adicare to verify any information. View our terms and conditions. Adicare has a Platinum Service – more info.