My Homecare Kingston

151 High Street, New Malden KT3 4BH
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10 56 Reviews
  • My Homecare Kingston, New Malden
At My Homecare (Kingston), they are driven by a deep commitment to making a meaningful difference in their local community. Their passion lies in delivering the highest quality care, easing the stresses and challenges of daily life while promoting the independence and well-being of their service users.

Their mission extends beyond care provision—they strive to combat loneliness, ensuring that every individual they support feels valued, respected, and connected. Many service users choose My Homecare (Kingston) because of their dedication to carefully matching carers with clients, fostering strong, trusting relationships, and maintaining consistency in care. Their carers not only support elderly individuals in retaining their independence at home but also build lasting bonds with families, becoming valued and trusted members of their support network.

They take great pride in the work they do and in the difference they make in the lives of their clients. Every member of their team undergoes a comprehensive induction program and participates in ongoing professional development. They are committed to supporting their staff in their personal and career growth, ensuring they consistently deliver care of the highest standard in full compliance with Care Quality Commission (CQC) regulations.

At My Homecare (Kingston), they love what they do, and they are proud of the care, support, and companionship they provide to those who rely on them.

Care Provided by My Homecare Kingston

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29
  • Weekly Live-in Care Fees: from £1320

Double on bank holidays.

These prices are only a guideline, please contact My Homecare Kingston to find out the exact price for your requirements.

Contact My Homecare Kingston to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact My Homecare Kingston to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Anjeong Lee (Manager)
10

My Homecare Kingston has a Review Score of 10 (10.000) out of 10, based on 21 reviews in the last 2 years.
Over all time My Homecare Kingston has 56 reviews.

Overall Experience
  • 52
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Date Published
  • 56
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Reviewer Connection to My Homecare Kingston
  • 28
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Total of 56, showing 21-40
Review from B S (Client) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been very pleased with this service. She is a happy person who cheers me up. Lovely to get help and assistance in the house and it is a big help in my daily chores. I would say that she helps me a great deal in my daily chores. I look forward to seeing her especially as I am partially blind.
Reply from Angela Lee, Director at My Homecare Kingston
Many thanks, I really appreciate your lovely comments.
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Review from Kim B (Daughter of Client) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers will come if we need them. They have been good to me and Mum. They are excellent. Thank you My Homecare Kingston.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you so much, Kim, for your kind review! We are delighted to hear that you are satisfied with our services and having a great experience with us.
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Review from P R (Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Homecare Kingston have supported me for several weeks now following a discharge from the hospital. The people who care for me are very hardworking and pleasant. They have offered suggestions to make my recovery more comfortable. They also assisted me urgently when my catheter broke. The organisation
is pleasant too.
Reply from Angela Lee, Director at My Homecare Kingston
Thanks very much for your kind review. We appreciate your thoughts and experience from us.
We will share your comments with our team.
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Review from Cheryl K (Daughter of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been increasingly impressed with the service from My Homecare for my mother, who has vascular dementia and lives alone. I think the staff are hard working and caring and both Mum's carer and the Care Manager have been very reliable and helpful. The carer kept me well informed although there were
occasions where her communication was a bit confusing. The Manager has kept me well informed throughout and Mum's needs have been well catered for.
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Review from Avinash J (Daughter-in-law of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law's carer is very good, trustworthy and easy to talk to and friendly. If you say something to him to do he will listen to us. All carer team is good, always call to come to visit him to know about how he is doing.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you very much for taking the time to provide your kind feedback.
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Review from M W (Client) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regarding the carers, they are very polite and they are willing and happy to oblige. They are so good, thank you. They do whatever I ask. Thank you My Homecare, Kingston.
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Review from Sian W (Friend of Client) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say how pleased we are with this care agency and the carers in setting up help for an elderly lady who is very used to being independent. In no time at all, the carers built a strong bond, and our friend's life has improved beyond measure with daily conversation and walks. I receive regular
updates from the agency, and we have worked together to evolve the cover of care in a very flexible way. I have found that nothing is too much trouble and that the carers go above and beyond. I wish my father had had the same quality of care when he was alive.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you so much for your lovely review. We were privileged to be able to provide care for such a lovely lady! We will make sure these are passed on to our hard-working and amazing carers! I would…read more
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Review from S R (Daughter of Client) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and very caring and understanding. They always come on time and they send the same carer and not new carers every time and as a result, my mum is feeling very comfortable. This is a relief as we had bad experiences with other providers. My mum is very happy thanks to your providing system,
we are also thankful to management as there are very understanding and listen well which makes us feel heard. Thank you.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you so much for your comments. "This made our day". I am glad to hear that you have had such a great experience working with the carers at My Homecare Kingston. If there's ever anything else we…read more
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Review from Angela H (Client) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care is fine, I am helped by all.
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Review from L B (Client) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are looking after me very very well. They do the cooking and shopping for me. They are part of my life and the carers have been helping me for more than 1 year. The manager is excellent, checking on me every time to see if I am ok. Many thanks.
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Review from John G (Client) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are excellent.
Nothing was too much trouble.
Thank you ever so much.
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Review from A M (Client) published on 9 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The young lady who looks after me could not be better. She suits me down to the ground.
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Review from Lina A (Client) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have tried many care agencies outside the borough, but nothing like ‘My Homecare’. Their choice of outstanding carers and very helpful management. When a situation occurs, which is very unlikely, the agent will resolve it in no time.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you Lina for your review. We appreciate it very much.
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Review from Colin M (Son of Client) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Homecare Kingston provide a good standard of carers, they are loyal, helpful, trustworthy and reliable which is comforting in the knowledge he is in safe hands.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you Colin. We really appreciate your wonderful and kind words. We will continue to work hard to provide the very best care for your father.
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Review from Claire B (Wife of Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The pre-care assessment of my husband was carried out with sensitivity, competence and thoroughness. The carers have, without exception, reached a high standard and have quickly established a good and friendly relationship with us both. An excellent care provider.
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Review from S L (Friend of Client) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has had carers now more than four months. I am very happy and impressed with carers from My Homecare Kingston. Communication with the manager is very easy and accessible. They were so supportive. They are providing all the information that they could. My Homecare Kingston has been extremely
supportive, respectful, understanding and efficient. They helped with showering, preparing meals, and shopping for her. The carers totally trustworthy, caring and reliable and never miss a planned visit. The team at My Homecare Kingston is excellent and goes the extra mile for my friend. I would certainly not have any hesitation to recommend their service to others.
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Review from Eva B (Client) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More than happy with the carers who come for a couple of hours or so most mornings.
Reply from Angela Lee, Director at My Homecare Kingston
Many thanks for taking your time to write the review form. My Homecare Kingston team will be happy to read your comment and we will continue to deliver the best service for you.
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Review from Maureen B (Wife of Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I have my husband with his carers I am usually confident they will have a friendly and enjoyable time together. We always have the same carer which I think is very important. Although my husband's Alzheimer's means a severely affected memory, he does seem to realise there is some familiarity
about him. I couldn't have found a nicer friendlier person to leave my husband with. Whenever I contact My Homecare, Kingston they are so kind and caring.
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Review from Andy H (Son of Client) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia, has been living with us, and has a strong dislike of showers. My Homecare Kingston helped us with giving her a shower every week. The carer was always on time, friendly, patient, sometimes under trying circumstances, and really helped us. The manager was also regularly in touch
to check that everything was ok. Very happy with My Homecare Kingston.
Reply from Angela Lee, Director at My Homecare Kingston
Thank you so much, Andy, for your lovely review note and we appreciate it very much. My Homecare Kingston team will be happy and your kind words are encouraging our team.
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Review from J H (Daughter of Client) published on 29 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very high standard of care given. Reliable, friendly, treated my mother with respect and dignity. Nothing was too much trouble! I would highly recommend this company.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for My Homecare Kingston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for My Homecare Kingston is calculated as follows: ( (126 Excellents x 5) ) ÷ 126 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Homecare Kingston is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (4)

Han lee

Han lee

Job Title: Service Manager Joined: 2019

I grew up in a church vicarage and studied at a Theological Seminary, shaping my life around church work. My passion lies in assisting elderly and vulnerable individuals in the community. Before joining My Homecare Kingston in 2019, I dedicated myself to helping those with learning disabilities, autism, and mental health issues.


My current focus is on supporting older people in the community, aiming to contribute to a positive change in the delivery of care. My ultimate goal is to ensure the highest quality of care for our clients, allowing them to maintain independence in their own homes for as long as possible.


I am deeply committed to the continuous training and development of our Care Professionals, empowering them to deliver the best service possible. At My Homecare Kingston, we share a common belief: the care provided should be of the standard we would want for our own loved ones.

Samantha

Samantha Bertuzzi

Job Title: Senior Care Assistant Joined: 2020

In 2020, amidst the pandemic, I joined My Homecare Kingston as a Care Professional. Having spent over 12 years as an educational training coordinator in the RBK council, a redundancy became the catalyst for pursuing a more fulfilling career, and my interest in caring led me to this decision.


During the lockdown, I felt a strong desire to make a positive impact, and that's when a friend introduced me to My Homecare Kingston. Joining this amazing and supportive team exceeded my expectations, and working as a Care Professional has been incredibly rewarding.


Currently enrolled in a level 3 course, I am eager to progress to the role of Support Coordinator. While I still enjoy going out and visiting my clients, I have also gained insight into the additional work and commitment involved in ensuring our clients and Care Professionals always have the best possible experience.

Drilona

Drilona Vrapi

Job Title: Care Coordinator Joined: 2022

I'm (Drilona Vrapi), and I've been happily working at MyHomecare Kingston since 2022. After studying Biology and Business Management, I gained experience as a senior carer and team leader, learning how to take care of people. Ongoing healthcare training ensures our team provides the best care.


My main role at MyHomecare Kingston is to ensure excellent care by collaborating well with our team. I have a genuine passion for helping people achieve their well-being goals, and I want our care to exceed the basics. I aim for a comprehensive approach that considers physical, emotional, and social well-being.


As Field Care Supervisor at MyHomecare Kingston, I apply my knowledge from studies and past roles to lead a team that not only provides excellent care but also contributes to the overall well-being improvement of those we care for.

Angela

Angela Lee

Job Title: Registered Manager Joined: 2019

Angela has worked in a range of different settings within health and social care over the years. She plays a pivotal role in advancing our vision to deliver care of the highest standard across the New Malden community, throughout the Kingston and neighbouring boroughs. With a deep commitment to excellence, Angela is passionate about enhancing care quality and fostering happier, healthier communities through meaningful change.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Homecare Kingston to verify any information. View our terms and conditions. My Homecare Kingston has an Enhanced Service - more info.