Five Star Homecare Leeds Ltd

51B Commercial Street, Morley, Leeds LS27 8AG
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9.9 30 Reviews
  • Five Star Homecare Leeds Ltd, Leeds
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Care Provided by Five Star Homecare Leeds Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Five Star Homecare Leeds Ltd
  • Person in charge
  • Lindsey Mather (Registered Manager)

Funding & Fees Guide for Five Star Homecare Leeds Ltd

  • Prices

  • £27.50 per hour - minimum call time 30 minutes from 01.04.2025


    Double time on Bank Holidays & Christmas


  • All fees are subject to annual increase (April)
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Five Star Homecare Leeds Ltd Reviews (30)

Total of 30, showing 21-30
9.9

Five Star Homecare Leeds Ltd has a Review Score of 9.9 (9.897) out of 10, based on 28 reviews in the last 2 years. Over all time Five Star Homecare Leeds Ltd has 30 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 0
  • 0

Date Published

30
13
21
28
2

Review from T M (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Star Home Care has been supporting my mum for over a year. The service they provide has been excellent, I know my mum is safe and cared for by the team. Always available to answer any questions and they will phone for a review to see if I'm happy with the services.

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Review from P D (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without Five Star Homecare I wouldn't have been able to go on holiday last year, most of the staff give 100% and Mum does have her favourites. The care Mum gets is very good they are very caring and professional, I do hope this can continue. Many thanks to everyone concerned.

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Review from Chris M (Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and service felt very personally led and brilliant attitude to my mother's needs not just home assistance but family orientated. Whenever we needed extra help or any sort of service it was never questioned it was delivered with excellent results, a professional attitude and a smile. So my
mother felt looked after and cared for by people who care. An excellent service provider and all-around lovely group of people, very appreciated by my family.

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Review from Janice J (Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with Five Star Home Care
They've always accommodated..me whenever I need anything doing,, like changing the day or changing the week and I feel I can trust whoever comes to my house and they do make it an enjoyable experience,

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Review from A N (Son of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care team have been very supportive; often in the face of adversity. Some carers are extremely proactive in terms of the type of support delivered, which is always appreciated by family members.

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Review from Ros H (Sister of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the service they provide is good They have always provided care when necessary and are very approachable should you need any extra help feel confident with the service they provide. Friendly and caring staff and always treat the client with respect.

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Review from Lindsay W (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 3 carers visiting my Mum and I have met them all and all are lovely and help my mum along during sometimes long and lonely days and this helps knowing someone is calling. Painting her nails, and doing her physio exercises. Also helping me doing vacuum, washing up, the bibs etc.

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Review from L L (Daughter of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every person I have dealt with personally and all Mum's carers have been excellent. Nothing is too much trouble, cannot recommend them highly enough. Also, if you have any questions out of office hours someone is available to take your call.

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Review from Lynda A (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the name says, five star care. Exceptional quality of care from the start of Mum's care package. Fully confident trained staff, making the transition for Mum to accept the care she required with ease. They treat Mum with total respect and empathy which was a factor for the family. Knowing Mum is
very headstrong, they explain and maintain Mum's dignity at all times. She's still the 'boss' and makes decisions and they totally respect this. Mum treats the carers like friends and literally loves all of them. They are all very smart, professional and this in turn puts all Mum's family at ease knowing she's in great hands.
As their care plan documents all Mum's visits, we are happy in the knowledge that all is going great as we can read it at any time. Thank you Five Star.

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Review from Adrian G (Son of Client) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care agency - very approachable and flexible - work with families to ensure the care package is correct. Carers go the extra mile to ensure that everything was correct - providing a full documented visit log which gave peace of mind - could not fault it.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Five Star Homecare Leeds Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Five Star Homecare Leeds Ltd is calculated as follows: ( (148 Excellents x 5) + (17 Goods x 4) ) ÷ 165 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Five Star Homecare Leeds Ltd is based on 28 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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