Caremark Wakefield

8-10 South Parade, Wakefield WF1 1LR
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9.2 14 Reviews
  • Caremark Wakefield, Wakefield
Caremark Wakefield is a family-run company providing a range of homecare and support services which enable people to remain living as independently as possible in their own homes.

Led by a former Nurse, the team is dedicated to ensuring that people receive person-centred care, whether that is something as simple as meal preparation, cleaning and companionship, through to more complex care support, including supporting people with physical disabilities.

They support both adults, children and young people and are an approved provider of care for Wakefield Council.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Thomas Hamill (Manager)

Caremark Wakefield Reviews (14)

9.2

Caremark Wakefield has a Review Score of 9.2 (9.185) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Wakefield has 14 reviews.

Overall Experience

  • 8
  • 4
  • 1
  • 0
  • 1

Date Published

14
7
7
9
5

Review from Mandy W (Daughter of Client) published on 26 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care company we have used for our 92 year old mum who is practically bedbound and has vascular dementia. We have been using Caremark Wakefield now for a good few months. I cannot rate them high enough. They treat mum with respect and the dignity she deserves, nothing is too much
trouble for them.
I have met all the carers that look after mum and not one of them has given me any concerns at all. If I have ever had to add an extra visit at short notice they have always sorted it out. Mum tells me they make her laugh with their little jokes they have with her. Its reassuring to know that mum is also happy with them. Mum has so many health issues on top of her dementia so been able to take a break from mum and know she is in good hands is priceless. The carers know I am always there for them if any concerns with mum and I know they are always there for me. These are not just carers they CARE. Amazing, outstanding.

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Review from A H (Daughter of Client) published on 22 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have always been extremely responsive when changes are needed. All the carers that come and look after mum are kind and caring, but I would single out one lady as an extremely good carer. She will always attempt to get mum to eat something and keep trying different things to encourage her to
eat.

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Review from Paul W (Son of Client) published on 23 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Caremark for years now, she has used these services before from other companies, however in terms of reliability, friendliness and dedication Caremark has been the best in our opinion. I could not have coped without them as my mother needs a high degree of care. I would
not hesitate to recommend this company, by the way my mother is close to 100 years old and she has had all sorts of health ailments so you can see the level of trust I place in this company.

Reply from JULIE OOMMEN, Managing Director at Caremark Wakefield

Thank you so much for your kind words. We are truly grateful for your trust and continued support over the years. It means a great deal to us to hear that our team's reliability, friendliness, and dedication have made such a positive impact on you and your mother. We're honoured to provide care for someone so special , and we'll continue to do our very best every day.

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Review from L M (Brother of Client) published on 18 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Don't have much to say about the careers poor service don't do nothing but make drink and sitting around then leave don't do any cleaning shopping washing or tidying up or changing beds it's not valuable for money.

Reply from Tom Hamill, Manager at Caremark Wakefield

Thank you very much for your feedback, we always appreciate the opportunity to improve our service. I do feel it is important to mention that the Family member your review is referring to whom we have provided care for since 20/07/2023 thinks very highly of our service as a whole and the extra miles we have gone for them over a number of years.We will take your feedback on board and welcome you to get in touch with ourselves to discuss the areas where you believe we are falling short.Many thanks again

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Review from Carole L (Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with my carers. They have universally been cheerful,even if I am grumpy on those occasions when I've had a bad night. They cajole me into doing exercises to get me fit. I love them all.

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Review from Paul D (Son of Client) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good and they look after my mum's needs and help with things I'm unable to help my mum with

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Review from Jayne H (Client) published on 21 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark employees provide excellent care taking care of my everyday needs. I have had Parkinson's for 15yrs. I can't praise the owner and her team for what they have done and continue to do for me, my health and well being is so important . Nothing is ever too much trouble for office manager and care
assistant is like a breath of fresh air, looking after my needs , always professional, polite, and respectful.

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Review from S D (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We changed from an inadequate care provider to Caremark as they were just beginning in Wakefield. We had a good start with one regular carer. As Mums health and mobility declined, Caremark were able to increase the care that Mum required, providing meals, medication and help with personal care.
We
did go through a rocky patch, but time keeping and the number and professionalism of the carers has much improved. Due to this most carers know Mum’s preferences and routines, so know when she can do things for herself and when to intervene. Mum enjoys the company provided by some carers who can chat, engage with her and make her smile. Despite Mums dementia she has a very independent spirit and without your care we would not be able to comply with her wish to remain in her home. Throughout, I have been able to contact your office with any issues, and concerns are usually addressed promptly.
I hope this level of care and communication will continue and even continue to improve.

Reply from Julie Oommen, Managing Director at Caremark Wakefield

Thank you for your kind words and support; we are pleased you are happy with the service we provide to your Mum.

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Review from Michelle S (Wife of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming up to one year of fantastic care for my husband after a severe stroke leaving him bedbound and unable to communicate well. All carers have been kind, patient and got to know him and his needs. He looks forward to their visits. I couldn't have gone back to work without this amazing service. Thank
you.

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Review from Hillary G (Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that my carers are caring and companionate. I look forward to seeing these on a daily basis as they are always pleasant and willing to help.
They are always willing to do the tasks which I ask them to do.
I have spoken to the manager and other staff on the phone and they are always helpful
and willing to help.

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Review from David B (Son of Client) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Having nothing but problems with Caremark services. The person is great at the office but some of the carers are just not up to the job. Not providing adequate food for my mum. Many days just a sandwich. Paying for a 30min call for the carer to disappear after 10mins. Just seem to do the very bare minimum
when other tasks could be done.

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Review from Jessica H (Mother of Client) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my daughter's care became too much for me alone, l was really worried about allowing a carer into the home to help with my daughter. I don’t know why I was so worried, the carer has been amazing and having good quality care is helping half the load on myself. My daughter who is a very good judge
of people loves her carer to the point she sits and looks for her out the window and will allow them to do things she puts up a fight with me doing. The carer has been nothing but professional and very kind and caring with my daughter who has complex medical needs.

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Review from Joanne L (Guardian of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Caremark (Wakefield) now since last year and I have to say I'm truly grateful for their professional approach. Everything was booked in prior to the appointment date and sent to myself by email address giving all the information I needed. Staff were prompt, friendly and courteous which
put my child at ease. He had a lovely time and together with the help of staff, created some great fun work. Staff filled in all necessary paperwork and made both myself and my child feel valued. I have stated in the value for money as Don't Know as payment is sent via other means

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Review from Ray M (Son of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The guys at Caremark in Wakefield have been extremely helpful to us. My Mum who is 90 moved in with us at relatively short notice after a fall and a stay in hospital. The manager got us set up really quickly and efficiently. It was a very stressful time for us but he helped reduce that considerably.
The
Supervisor is very well organised and very experienced for her age. She has helped us a lot to liaise with other local services.
And all the carers that have been to care for Mum have been excellent - all very caring and professional. And they all try to make a connection to Mum which helps make things much easier for her to cope with.

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Current Review Score: 9.2 (9.185)

Overview of Review Score

The Review Score of 9.2 (9.185) out of 10 for Caremark Wakefield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.385 for Caremark Wakefield is calculated as follows: ( (33 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 52 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Wakefield is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Julie

Julie Oommen

Job Title: Franchise Owner

Joined: 2020

Julie has worked as a Nurse in the NHS for over 13 years, she has a passion for providing care and support to those who choose to remain living in their own homes and wants to cement her commitment to the community of Wakefield by opening this new in-home care business. After a long career in healthcare, she has been closely involved in the provision of health care for people, mainly the elderly population, and have seen them with their families as a unit and has come to understand their individual, family and social needs.


She became passionate about caring for the elderly and developed this desire to provide the highest standards of professional care and support, backed by Caremark’s systems and processes and ongoing support, at the heart of my business. She’s always wanted to help people and developed a passion towards social care in the community whilst working within the NHS. She has opened a business because she wants to reach the most vulnerable people and genuinely make a positive difference to their lives.

Frequently Asked Questions about Caremark Wakefield

What Type of Services does Caremark Wakefield offer?

Caremark Wakefield offers Home Care.

How many Carers does Caremark Wakefield employ?

Caremark Wakefield employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Wakefield to verify any information. View our terms and conditions. Caremark Wakefield has an Enhanced Service - more info.