AAA Healthcare Agency Ltd

35 Manchester Road, Preston PR1 3YH
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9.3 10 Reviews
  • AAA Healthcare Agency Ltd, Preston
AAA Healthcare Agency provides respectful home care services to people in their own homes.

Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending appointments etc.

Skilled, dedicated staff treat people needing care with dignity.

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Care Provided by AAA Healthcare Agency Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Clark (Registered Manager)
  • Admission Criteria
    • Cannot support Under 18 year olds

Funding & Fees Guide for AAA Healthcare Agency Ltd

  • Prices

  • Private care from £25.00 per hour

  • Prices are quoted based on the needs of the client at the time of enquiry.

AAA Healthcare Agency Ltd Reviews (10)

9.3

AAA Healthcare Agency Ltd has a Review Score of 9.3 (9.281) out of 10, based on 9 reviews in the last 2 years. Over all time AAA Healthcare Agency Ltd has 10 reviews.

Overall Experience

  • 8
  • 1
  • 0
  • 0
  • 1

Date Published

10
8
8
9
1

Review from B B (Wife of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from AAA are polite and have looked after my husband very well. Helping him to dress in the morning and undressing him at night also giving him a wash, changing his pad when it is dirty. They also encourage him to eat, even helping him to eat.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our carers have been able to support your husband with compassion and professionalism. It means a great deal to us to know that he is being looked after with care and dignity, and that our team is making a positive difference in his daily life. We'll be sure to pass your lovely comments on to the team. If there's ever anything more we can do, please don't hesitate to let us know.


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Review from Janet L (Daughter of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic team. They treated my father with dignity, compassion and genuinely cared. Without this team, I would have struggled and I remained a daughter/carer but more a daughter. I will miss my father but also his lovely care team.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words. It means the world to us to know we were able to support both you and your father during such a meaningful time. We're truly honored to have been part of his journey and to help you remain not just a carer, but a daughter first. He was a wonderful man, and he'll be missed by all of us too. Please know we're here if you ever need anything.


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Review from Marie C (Wife of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting with AAA Healthcare I feel much better supported and they do a wonderful job very efficient and courteous also the service from the office is excellent. I could not do without this service. Thank you carers and AAA Healthcare Agency.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words. We really appreciate your review.


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Review from Michelle S (Daughter of Client) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from AAA Healthcare for roughly two and a half years. The care she receives from them is daily, they are always extremely helpful with all of her needs and at times have gone above and beyond their role which I have been extremely grateful for. They make sure she is
always up and dressed or help her if she is not well plush make her something to eat and give her medication. I would not be able to manage without them.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you for your kind words and recogition. We are truly honored to be able to care for your mother and to make a positive impact on her life. Your appreciation means the world to us, and we are committed to continuing to provide the highest level of care and support. Please don't hesitate to reach out if you ever need anything further. We're always here to help.


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Review from Mayur C (Son of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give feedback on how AAA Healthcare, especially one of the staff who looked after our dad. This carer in particular was fantastic, and they way he cared for my dad was outstanding. He built a great rapport with him, and in return my dad trusted him and made a friend for life. Me and
my brother always knew dad was in safe hands with the carer. That peace of mind was so important for us. We owe a huge debt of gratitude to him and AAA for everything they did for dad and our family. Even in dad's final days, the carer came to the house outside of his shift to visit dad. Thank you to our Dad's carer and the AAA team. We are forever grateful.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you so much for taking the time to share your kind feedback. It's wonderful to hear that the carer had made such a positive impact with your dad and family members with their professionalism, kindness, and empathy.


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Review from Shirley C (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers have great manners. They are really helpful. They done everything for me what I want. They are very good maintaining their timing. I like cleaning of my house how they are dong in my house.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you are having a positive experience with us. Your feedback truly means a lot, and it motivates us to continue providing excellent service.If there's anything else we can do for you, please don't hesitate to reach out.


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Review from I L (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since joining AAA Healthcare, I have been extremely satisfied with the high standard of service I have received, both from the care providers and the AAA Healthcare management team. The care workers are always polite and ensure that every requirement is met with punctuality and attention to detail.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

Thankyou so much for your review, i am glad that you are happy with the care provided.


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Review from N A (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team go out the extra mile to provide outstanding care, my fathers mental health and wellbeing has improved, I have a peace of mind when I am not there with my father
knowing he has brilliant carers looking after him, my father would not move to any other company, a big round of applause to AAA healthcare team and a big thank you from the out family.

Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency Ltd

Thank you so much for your kind words - it is an honour to care for your Dad.


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Review from J P (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely horrendous. I cannot stress enough that this company need to be avoided. This company took on our Dad's care via Social Services towards the end of 2023. Our vulnerable and elderly Father was left without food for almost 24 hours and we realised that vital medication wasn't being given leading
to the deterioration of his health. We found that Dad was left unclean after having an accident almost daily. I could go on!
Any issues raised were replied to by a member of staff who kept calling me 'Hun'!
Of course, as soon as we realised what was happening we moved to a new care agency whose fabulous and caring service really does put this lot to shame.
They should not be allowed anywhere near vulnerable people. They are absolutely despicable.

Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency Ltd

I am really sorry that you feel this way with regard to the care that we provided. We always strive to ensure that the clients that we support are at the heart of everything that we do. Food and drinks were offered to your dad at every opportunity and food was left even if he refused. I cannot comment on the medication. Our carers always wear their uniform but if something has been spilt on their uniform they will take it off. If someone is refusing to let us give personal care then we cannot force the issue as we have to ask for consent. All concerns that we had were raised with Social Services and they were fully aware as well as your family as we did raise our concerns with you too.


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Review from Christine (Partner of Client) published on 19 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team has a good understanding of the care needs and are always respectful to the client. The training is good showing dignity and respect, allowing choices to name a few of the skills they all show. The code of conduct is of a high standard, very polite to the client and family.
Well done to
all who do a difficult job; lots of praise to everyone. Many thanks.

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Current Review Score: 9.3 (9.281)

Overview of Review Score

The Review Score of 9.3 (9.281) out of 10 for AAA Healthcare Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for AAA Healthcare Agency Ltd is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) + (6 Very Poors x 1) ) ÷ 54 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Healthcare Agency Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Paul

Paul Cooper

Job Title: Operations Manager

Joined: 2025

Hi I am Paul and I am the operations manager for AAA Healthcare, my role is to ensure all of our amazing care and office teams are providing people with the best possible care and support throughout their journey. I have worked in the healthcare sector for the last 30 years in various roles. I love to make people's lives better and strive to achieve this everyday.


Samantha

Samantha Clark

Job Title: Registered Manager

Joined: 2020

Hi, my name is Sam and I have worked in the care sector since 2008, where I started in HR in supported living, making my way up to Locality Manager before I left to explore other areas in care.
I have worked in extra care, managed apartment projects and found my passion in home care where I get to meet lots of new people who need support and companionship so we can develop relationships with them and make them happy.
With our staff team we aim to make sure that all our clients happy and that their needs are met in a person centred way


Nilum

Nilum Ahmed

Job Title: Deputy Manager

Joined: 2021

My name is Nilum Ahmed, and I have dedicated 18 years to the care sector. I began my career as a carer and successfully completed my NVQ Level 2 and 3 in Health and Social Care. Over the years, I gained extensive experience working in care homes, specifically in the EMI (Elderly Mentally Infirm) and nursing units. After nine years of hands-on care experience, I advanced to a Senior Carer role, where I continued to expand my skills and knowledge.
Seeking further growth, I transitioned to working for a care agency, which broadened my expertise in various areas, including residential care, advanced dementia care, care homes for spinal injuries, and neurological needs. This experience deepened my understanding of specialised care and the unique requirements of each individual.
In January 2021, I took on a leadership role at AAA Healthcare Agency as a Team Leader in domiciliary care. This position allowed me to work closely with the Registered Manager while providing essential care services to the elderly within the community. It was here that I honed my leadership and management skills, ensuring that the highest quality of care was consistently delivered.
I am currently working as a Deputy Manager, where I continue to oversee and improve the quality of care in the services provided, while also mentoring and guiding staff to ensure we maintain the highest standards. Most recently, I completed my Level 5 qualification in Management and Leadership in Adult Social Care, further solidifying my expertise in the field.
My passion for care is at the heart of everything I do, and I am firmly committed to ensuring that the quality of care provided is always of the highest standard.


Frequently Asked Questions about AAA Healthcare Agency Ltd

What Type of Services does AAA Healthcare Agency Ltd offer?

AAA Healthcare Agency Ltd offers Home Care.

How many Carers does AAA Healthcare Agency Ltd employ?

AAA Healthcare Agency Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Healthcare Agency Ltd to verify any information. View our terms and conditions. AAA Healthcare Agency Ltd has a Platinum Service – more info.