At Relax Care, we are committed to delivering exceptional, high-quality care tailored to meet your unique needs. With a transparent flat hourly rate of £23.81, we provide affordable, reliable support without compromising on standards. Our flexible services start from just 30-minute sessions, ensuring you only pay for the care you need, and we’re more than happy to assist you for longer duration's. Whether you require short-term help or ongoing support, we’re here to make your life easier, offering peace of mind and professional care you can trust.
At Relax Care, your well-being and independence are our top priorities. That’s why we offer a complimentary assessment to understand your needs and preferences, ensuring we design a care plan that fits seamlessly into your lifestyle and budget.
Our tailored care packages are built around you, with clear pricing and no hidden costs—just exceptional service designed to support your unique requirements. Let us help you discover how our compassionate, professional care can make a meaningful difference in your daily life. We look forward to working with you and being part of your journey to greater comfort and independence!
Relax Care Cardiff has a Review Score of 9.8 (9.828) out of 10, based on 17 reviews in the last 2 years. Over all time Relax Care Cardiff has 17 reviews.
Review from J M (Grandson of Client) published on 8 April 2025
Submitted via Website •
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Reply from Andrew Walsh, Director of Operations / RI at Relax Care Cardiff
Thank you so much for your heartfelt feedback. It truly means a great deal to us to know that our support has helped lift some of the weight from your family's shoulders. We understand how challenging it can be to balance the demands of family life while ensuring loved ones receive the level of care they deserve, and we're honoured that you entrusted us with that responsibility. Your kind words about both our management and care team are incredibly encouraging. We're proud to have provided a service that felt professional, compassionate, and aligned with your own standards. Thank you for your recommendation-it's the highest compliment we can receive.
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Review from Christine H (Mother of Client) published on 23 May 2024
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for your wonderful feedback! We are delighted to hear that you were very happy with the care provided to your son while you were on holiday. Our team strives to ensure that all our carers are not only skilled but also pleasant and polite, so it's gratifying to know that your experience reflected this. We are thrilled that our carer met all of your son's needs and made him feel comfortable and well-supported. Your kind words and confidence in our services mean a lot to us, and we look forward to the opportunity to assist you again in the future.
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Review from K W (Client) published on 22 April 2024
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your kind review. We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're glad to know that everything is going smoothly for you. Should you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.
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Review from Deborah C (Client) published on 22 April 2024
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for sharing your feedback with us. We truly value your insights. We understand the importance of open, clear, and honest communication in the care we provide. Rest assured, we'll prioritise this aspect within your care provision. Our Community Care Leads will work closely with you and the team to explore more suitable and effective communication methods tailored to your needs. Your acknowledgement of our team's dedication means a great deal to us. Should you have any further suggestions or requirements, please feel free to reach out.
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Review from C S (Daughter of Client) published on 12 April 2024
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for taking the time to share your experience with Relax Care. We're thrilled to receive such positive feedback and we greatly appreciate your kind words. It's wonderful to hear that our carers have been able to make your mum's life at home as comfortable and easy as possible. Providing excellent care with kindness and reliability is a top priority for us and we're glad that our team has been able to meet your expectations in this regard. We understand how important it is for your mum to feel happy and well-cared for, and we're grateful for the opportunity to provide her with the support she needs. Your satisfaction and your mum's well-being are our top priorities and we're committed to continually improving our services to ensure that we meet your needs and expectations. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.
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Review from G W (Daughter of Client) assisted by family/friend published on 1 March 2024
Submitted via Postal Card •
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for sharing your positive experience with Relax Care. We're glad to hear that your mum received excellent service and that our staff provided helpful and efficient care. We strive to maintain strong communication and involvement between our staff and clients, and we appreciate your recognition of our efforts. Your satisfaction is our priority, and we look forward to continuing to serve you and your family in the future. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.
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Review from Iris P (Client) published on 4 July 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your heartfelt review of Relax Care. We greatly appreciate your kind words. The fact that the same three excellent carers have become regulars and friends speaks volumes about their dedication and the quality of care they provide. Our management team is exceptional, ensuring that our carers maintain high standards in their practices. We're always here for you whenever you need us. Your participation in our first-ever video shoot was invaluable, and you were a superstar. We're grateful for your trust and friendship as we strive to provide compassionate and reliable care. Thank you for being a valued part of the Relax Care family.
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Review from Sioned J (Daughter of Client) published on 31 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your wonderful feedback regarding the care provided by Relax Care for your mother. We are delighted to hear that your mother has found our team to be prompt, attentive, and friendly.
We take great pride in building strong relationships with our clients and ensuring that their preferences and needs are met. It warms our hearts to know that our carers are remembering important details like your mother's preferred mug for tea, these little elements being so important to a person-centred approach to care.
Our team's patience and dedication during tasks such as washing and dressing are important aspects of providing comprehensive care. We are pleased to hear that your mother enjoys their company and frequently talks about them.
Thank you for entrusting your mother's care to us. We will continue to prioritize her comfort, happiness, and overall well-being. If there is anything else we can do to enhance her experience, please don't hesitate to let us know.
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Review from B R (Client) published on 31 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your kind feedback regarding the care provided by our Community Care Team. We are delighted to hear you are happy with the service we provide.
Our team takes pride in being friendly and efficient, ensuring that we provide the highest level of care to all our clients. We appreciate your regard for our staff's manner and work rate, as their dedication and professionalism are of utmost importance to us.
We are grateful for your feedback on your positive experience and the trust you have placed in us. Rest assured, we will continue to maintain our friendly and caring approach, prioritising your well-being and satisfaction.
If there is anything else we can do to further enhance your experience, please don't hesitate to reach out. Thank you for choosing Relax Care.
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Review from John M (Son-in-law of Client) published on 31 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your positive feedback! We're thrilled to hear your father-in-law receives excellent care from our community care givers. We appreciate your kind remarks about our carers and your confidence in their company. Your reassurance, open communication, and satisfaction mean a lot to us. We'll continue to provide exceptional care and maintain regular contact. Thank you for choosing Relax Care!
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Review from K N (Daughter of Client) published on 26 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your heartfelt review, we are thrilled to hear that your mother has experienced such positive changes since becoming our client over a year ago. Our dedicated team takes pride in treating each client as an individual and providing the respect and care they deserve.
It brings us great joy to know that your mother now enjoys life and engages in various activities. Our carers genuinely value the time spent with her, whether it's playing games or enjoying the outdoors. We believe in fostering meaningful connections and creating a nurturing environment.
We appreciate you recommending that others watch the promotional video featuring your mother. She is a true superstar and we very much appreciate her involvement in the project.
Thank you once again for choosing Relax Care. We are honoured to be a part of your mother's journey and will continue to provide the compassionate care she deserves.
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Review from S P (Daughter of Client) published on 22 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
We are incredibly grateful for your heartfelt review. The entire team at Relax Care is humbled by your kind words and appreciates the opportunity to provide assistance.
It brings us immense satisfaction to know that we have been able to be of support to you. Our dedicated team is committed to going above and beyond, ensuring that nothing is too much trouble. We genuinely strive to assist in any way we can, and if needed, we are always ready to connect you with other resources.
Our carers take pride in their friendly, engaging, and professional approach. They understand the complexities of your mum's mental and physical health, even during challenging moments. Working closely with both your mum and yourself over the past year has allowed us to develop a deep understanding and provide the utmost care.
Your recommendation means the world to us. It is our privilege to serve you, and we are committed to maintaining the highest standards of care.
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Review from Anissa A (Mother of Client) published on 19 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for your wonderful feedback about Relax Care. We're thrilled to hear that our amazing carers provide caring, understanding, and patient support to your daughter. It brings us joy to know that she eagerly awaits their arrival. We appreciate your trust and high recommendation of our services. We will continue to provide excellent care and support. Thank you for choosing Relax Care.
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Review from Helen G (Daughter-in-law of Client) published on 16 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you for taking the time to share your positive experience with Relax Care. We are thrilled to hear that you are pleased with the care that we are providing for your mother-in-law.
Our team takes great pride in providing compassionate and dignified care tailored to the unique needs of each of our clients. We understand how important it is to keep family members informed of their loved one's care, and we strive to maintain open communication with our client's families.
We are grateful for your trust in us and are committed to continuing to provide excellent care for your mother-in-law. If there is anything we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words and for choosing Relax Care.
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Review from Diana H (Daughter of Client) published on 16 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Thank you so much for taking the time to write such a lovely review of Relax Care. We are delighted to hear that you and your family are satisfied with the care that we are providing for your mum.
We understand how important it is to ensure that your loved ones receive the best care possible, especially after a long spell in the hospital. That's why we take the time to get to know our clients to ensure that we provide the highest quality care tailored to their unique needs.
We are thrilled to hear that your mum is happy with the care provided, our team of caregivers are passionate about what they do, and they take great pride in providing compassionate and reliable care to our clients.
It means a lot to us that you would recommend our care and services. We strive to build long-lasting relationships with our clients and their families and are committed to providing the best possible care for your mum.
Thank you again for your positive review.
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Review from Carol S (Mother of Client) published on 16 May 2023
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
Carol, on behalf of Relax Care, we would like to express our sincere gratitude for your kind words and positive review. We are thrilled to hear that your daughter is enjoying her time with us and that she loves the activities we provide.
Our team takes great pride in creating a fun and engaging environment for our clients, and it brings us joy to hear that your daughter has been able to participate in activities that she enjoys. We believe that activities and outings are essential for improving our client's quality of life, and we strive to offer a range of options that cater to their interests.
We appreciate your trust in us and look forward to continuing to provide excellent care for your daughter. If there is anything we can do to further improve your experience with Relax Care, please do not hesitate to let us know.
Thank you again for your positive review.
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Review from June K (Daughter of Client) published on 14 May 2023
Submitted via Website •
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Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff
June, thank you for your positive feedback on your experience with Relax Care. We are thrilled to hear that our carers have been doing an excellent job and that you find our managers and boss great.
At Relax Care, we strive to provide exceptional care and support to our clients and their families, and we're pleased to hear that our team has been able to assist you with any issues that may have arisen. We also understand the importance of keeping you informed about any changes in staffing and are committed to maintaining open communication with our clients and their families.
We appreciate your trust in us and are committed to continuing to provide the highest quality of care possible. If there's anything else we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words.
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The Review Score of 9.8 (9.828) out of 10 for Relax Care Cardiff is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.828 for Relax Care Cardiff is calculated as follows: ( (85 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 99 Ratings = 4.828
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Relax Care Cardiff is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Director of Operations / Responsible Individual
Joined: 2021
Andrew Walsh – Director of Operations & Responsible Individual at Relax Care
Andrew Walsh is a respected leader in the health and social care sector, bringing over a decade of experience and a Level 5 qualification in Leadership for Health and Social Care Services to his role as Director of Operations and Responsible Individual at Relax Care. His leadership is central to the organisation’s growth, reputation, and commitment to delivering truly person-centred care.
As Director of Operations, Andrew oversees the company’s systems, processes, training frameworks, and service standards. His focus is on embedding quality at every level—ensuring that Relax Care not only complies with regulatory standards, but delivers consistently exceptional care to individuals and families across the community.
In his capacity as Responsible Individual, Andrew is ultimately accountable for the quality and safety of care. He brings a strategic, values-led approach to compliance and governance, with a strong emphasis on reflection, continuous improvement, and genuine human connection.
Andrew’s leadership style is rooted in building community—both within the team and with the people they support. He fosters a positive and collaborative environment where staff feel appreciated, listened to, and inspired to grow. This has helped create a workplace culture where care, compassion, and professional pride go hand in hand.
Away from the office, Andrew is a devoted family man. He shares life with his beautiful wife Carolyn, their three children, and two dogs—Archer, a spirited Patterdale Terrier, and Apollo, a loyal German Shepherd. Family means everything to Andrew, and this deep sense of care and respect shines through in how he leads Relax Care and supports its clients.
Job Title: Registered Manager
Joined: 2021
Steve Reilly - Registered Manager at Relax Care, with over 11 years of experience in social care. As a Level 5 qualified leader, Steve is a highly valued member of the team, dedicated to ensuring that the quality of care provided by Relax Care is consistently of the highest standard.
He has played a crucial role in developing the company's quality assurance and mentoring program, equipping all caregivers with the necessary skills and knowledge to provide exceptional care.
Steve is a family man and lives with his partner, their son, and their cat, Jimmy Meatballs. He is passionate about creating a culture of high-performing carers and a values-based approach to care. Steve's personal touch is evident in his hands-on approach to every consultation for new clients, ensuring that each care plan is tailored to Relax Care's values.
In his free time, Steve enjoys travelling and practising Martial Arts - Boxing and Kickboxing. He is also a big fan of whisky, music festivals, and country music. Steve values honesty, loyalty, respect, and integrity, and he brings these values to every aspect of his life, both personal and professional.
Job Title: Community Care Giver
Joined: 2022
Kathleen Fitzpatrick is a Community Care Giver at Relax Care, with a deep passion for providing exceptional care to clients. As a wife and mother of two bearded dragons, Kathleen understands the importance of family and the values of respect, hard work, and loyalty.
Kathleen takes pride in being a part of the Relax Care team, where she sees a genuine caring nature in everyone involved. She enjoys spending quality time with her husband, dancing around the kitchen, cooking food, and exploring the great Welsh outdoors through hiking and outings. Kathleen values professionalism and high-quality work and is a fan of red wine and tea.
Kathleen has worked with other care companies in the past but sees Relax Care as the best company to work for and receive care from. She appreciates the investment the company makes in developing its employees and leading by example, creating a work-life balance that allows her to spend more time with her husband while providing the best care for clients. Kathleen's dedication to Relax Care's values and culture has made her an invaluable member of the team, and her commitment to providing excellent care is evident in everything she does.
Job Title: Community Care Giver
Joined: 2022
Oluwakemi 'Kemi' Makinde is a valued and extremely popular Community Caregiver at Relax Care, joining the team as the very first Caregiver on January 17th, 2022. As a wife and mother of a 3-year-old boy, Kemi brings a compassionate and dedicated approach to her role.
Kemi's commitment to providing exceptional care is an inspiration to her fellow caregivers. While she may be relatively new to the field, she has quickly become a trusted and respected member of the team. Her passion for elder care and her ability to manage schedules and keep clients active have been instrumental in her success.
Kemi takes immense pride in being part of Relax Care, as the company truly prioritizes the well-being of both its staff and clients. She appreciates the supportive management and the friendly environment that fosters a sense of belonging. Moreover, she values the opportunity for staff involvement in decision-making processes and the provision of comprehensive and relevant training.
Outside of work, Kemi finds joy in spending quality time with her family and friends. She embraces activities such as playing indoor games, listening to music, and watching Korean movies. Honesty, integrity, and punctuality are values she holds dear.
Kemi's exceptional dedication and positive impact on the lives of clients have not gone unnoticed. She has been recognized as the Community Care Giver of the Month twice in 2022 and was awarded the prestigious title of Community Care Giver of the Year in 2022. Recently, she was sponsored to continue making Wales her home, a testament to her remarkable contributions.
As an exemplary caregiver, Oluwakemi is an asset to the Relax Care team. Her commitment to providing compassionate care and her role as a trailblazer within the organization serve as an inspiration to her colleagues. Relax Care is proud to have Kemi as part of the team, as her dedication and genuine compassion positively impact the lives of both clients and fellow caregivers.
Kemi is a member of the community team serving the Gabalfa Community.
Job Title: Community Care Giver
Joined: 2023
Olusola Omodemi is a compassionate and dedicated member of our caregiving team at Relax Care. With a Bachelor of Science degree in Microbiology (BSc) and a Master of Business Administration (MBA), Olusola brings a diverse range of knowledge and skills to her role.
Born into a Christian home, Olusola holds strong family values and finds inspiration in her loving marriage to Ademola, as well as their three boys. Her family's support and encouragement have shaped her caring nature and deep commitment to making a positive impact in the lives of others.
Outside of her caregiving responsibilities, Olusola enjoys a variety of hobbies that fuel her passion for life. Cooking, reading, teaching, travelling, singing, and exploring new experiences all contribute to her well-rounded and vibrant personality.
What draws Olusola to Relax Care is the organization's commitment to professionalism, effective communication, and ongoing support for personal and professional growth. She values the coaching provided and appreciates the clear expectations that contribute to her continuous development as a caregiver. This aligns perfectly with her own values of lifelong learning and dedication to improving her skills.
Furthermore, Olusola's genuine concern for the well-being of others and her commitment to providing compassionate care make her an invaluable asset to our team. She is passionate about making a positive impact in the lives of the clients she serves, striving to enhance their quality of life through her unwavering dedication and heartfelt care.
We are honoured to have Olusola Omodemi as part of our Relax Care family. Her strong family values, combined with her caregiving skills and genuine compassion, make her a remarkable caregiver. With Olusola on our team, we are confident in our ability to provide exceptional care and support to our clients and their families.
Olusola is a member of the community team serving the Cathays Community.
Job Title: Community Care Giver
Joined: 2023
Abimbola Olasunmbo Sosanya is a caring and dedicated member of the Relax Care team. She was born on May 4th, 1979, and is happily married to Adekunle Charles Sosanya. They met in 1997 and tied the knot in 2007. Their union has been blessed with three wonderful boys: Jacob, Jeremy, and Jaden, aged 15, 13, and 10 respectively.
Abimbola treasures spending quality time with her family and find joy in watching good movies, travelling, cooking, and listening to uplifting music, particularly gospel and country genres. Her deep love for God and appreciation for celebrations, especially her birthday, add a special spark to her life.
Working for Relax Care brings Abimbola immense satisfaction, as the company lives up to its name by providing a relaxing and supportive environment. It is a care company that values family orientation and goes above and beyond to ensure a seamless and stress-free job experience when serving the community. The team at Relax Care is always ready to lend a listening ear, ensuring that Abimbola feels comfortable and at ease. Moreover, they take care to the next level, exemplifying their commitment to going the extra mile for both their clients and caregivers.
Abimbola feels privileged to be a part of Relax Care, where she can make a meaningful difference in the lives of those she supports while enjoying a nurturing and supportive work environment. Her dedication, love for her family, and passion for providing exceptional care make her a valued member of the Relax Care family.
Abimbola is a member of the community team serving the Ely Community.
Job Title: Community Care Giver
Joined: 2023
We are currently awaiting the profile to be uploaded
Job Title: Community Care Giver
Joined: 2024
We are currently awaiting the profile to upload
Job Title: Community Care Giver
Joined: 2024
We are currently awaiting the profile to upload
Job Title: Community Care Giver
Joined: 2023
We are currently awaiting the profile to upload
Job Title: Community Care Giver
Joined: 2024
We are currently awaiting the profile to upload
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