Relax Care Cardiff

W2 Business Centre, Wellington House, Wellington Street, Cardiff CF11 9BE
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9.6 19 Reviews
Relax Care – Compassionate, Tailored Home Care Services

Relax Care offers a distinguished standard of home care, delivering personalised support that reflects each individual’s unique needs and preferences. Every care plan is thoughtfully designed to suit personal routines, health conditions, and lifestyle choices, ensuring a bespoke service that truly fits.

From companionship and personal care to medication support and meal preparation, their comprehensive offering promotes wellbeing and independence at home. Every team member is carefully chosen for their professionalism, empathy, and ability to form lasting, positive relationships with those they support.

Relax Care is defined by its commitment to quality—evident in its focus on thorough training, open communication, and consistent attention to detail. Families are actively included and regularly updated, fostering confidence in the continuity and calibre of care.

With a reputation for integrity, kindness, and professionalism, Relax Care creates a trusted space where people feel safe, valued, and empowered to live well.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £23.80

At Relax Care, your well-being and independence are our top priorities. That’s why we offer a complimentary assessment to understand your needs and preferences, ensuring we design a care plan that fits seamlessly into your lifestyle and budget.


Our tailored care packages are built around you, with clear pricing and no hidden costs—just exceptional service designed to support your unique requirements. Let us help you discover how our compassionate, professional care can make a meaningful difference in your daily life. We look forward to working with you and being part of your journey to greater comfort and independence!

These prices are only a guideline, please contact Relax Care Cardiff to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Andrew Walsh (Director of Operations / Responsible Individual)

Relax Care Cardiff Reviews (19)

9.6

Relax Care Cardiff has a Review Score of 9.6 (9.596) out of 10, based on 9 reviews in the last 2 years. Over all time Relax Care Cardiff has 19 reviews.

Overall Experience

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Date Published

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Review from Diana H (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had Relax Care caring for her for approx 2 years. I cannot speak highly enough of them. She is treated with respect as they attend to her needs. They are always courteous and friendly .
If I have any need to speak the Relax care, I know that I can call them at any time and they keep me updated
too. The App means that I know how mum is even though I don't see her.
They are a great team and I'm glad we have them looking after my mum.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your thoughtful and heartfelt feedback. It truly means the world to us to know that we've been able to support your mum in a way that brings peace of mind to you and your family.We're incredibly proud of our team for their respectful, reliable, and person-centred care. It's lovely to hear that you feel reassured by the communication and support we provide - and we're glad the app helps keep you connected, even from a distance.It has been our privilege to support your mum over the past two years, and we're grateful for the trust you've placed in Relax Care. Your kind words will be shared with the entire team - they'll be so pleased to know their work is appreciated.

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Review from J S (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and manager are really friendly, helpful, amazing and always understanding if we need to change time day or anything and they really look after my mum really good and take really care of my mum and always support her if she need hlep with anything


I would like to say thanks you all for being

amazing and support my mum at her home.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your kind words and lovely feedback. We are truly grateful that you've taken the time to share your experience. It means a great deal to us to know that you feel supported and that your mum is being well looked after.We're proud of our care team for the compassion, flexibility, and dedication they show each day, and your comments are a real reflection of the values we strive for at Relax Care. It's our privilege to support her in her home, and we'll be sure to pass your message on to all the staff involved in her care.Thank you again for your trust and appreciation - it genuinely makes a difference.

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Review from Andrea O (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother had her POC approved, as a family we were a little apprehensive about others providing care for her. However, from the moment we met with the Registered Manager our worries disappeared. From the introduction visit as part of his assessment to present he has been compassionate, professional
and committed to ensuring that mum receives the best care.
The care team allocated to her have the same qualities and this I feel truly demonstrates a culture of professionalism and a desire to deliver high quality care.
The Registered manager maintains regular contact with me and I find the communication system such a reassuring way of me keeping up to date with mums support.
Last month the carer carried out his Regulation 73 visit and his engagement with mum was really lovely. I felt he was listening to her and taking on board all the feedback she had
The team of carers are kind, caring and mum feels safe and happy in their care.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your heartfelt review. It means a great deal to us that your family felt reassured from the very beginning of our involvement. We understand how difficult it can be to place trust in others when it comes to a loved one's care, so hearing that you've experienced compassion, professionalism, and commitment from both myself and our care team is truly appreciated.We're proud to have built a team that not only delivers high standards of care but also upholds the values that matter most-kindness, empathy, and genuine connection. I'm also really pleased to hear that the communication system is providing you with reassurance and that the Regulation 73 visit felt meaningful and engaging for your mum.Thank you again for your trust and kind words. It's a privilege to support your mum, and we remain committed to ensuring she continues to feel safe, valued, and well cared for.

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Review from Peter D (Son of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the quality of care provided by the Relax carers coming in to help my mother over the past year. Even thou my mother's hard of hearing and language barrier presented an obstacle the visiting carer staff worked professionally to carry out their tasks to my mother's satisfaction. The Registered
Manager and his office team have been helpful aswell. Making adjustments to the carer when needed.

Reply from Steven Reilly, Registered Manager at Relax Care Cardiff

Thank you so much for your kind words and thoughtful feedback.We are truly grateful to hear that you're happy with the quality of care our team has provided for your mother over the past year. We understand that communication challenges can sometimes create barriers, so it's reassuring to know that our carers have been able to work professionally and respectfully to meet your mother's needs.As a team, we are committed to providing person-centred care that adapts to each individual's circumstances, and we're pleased to know the support from both our carers and office staff has made a positive difference. Thank you again for your continued trust in Relax Care. It's a privilege to support your mother.Warm regards, Registered Manager, Relax Care

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Review from Christine H (Mother of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the carer who came to look after our son while we were on holiday. She was pleasant and polite and did everything our son asked her to do while in our home. We would not hesitate to use Relax Care again.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you so much for your wonderful feedback! We are delighted to hear that you were very happy with the care provided to your son while you were on holiday. Our team strives to ensure that all our carers are not only skilled but also pleasant and polite, so it's gratifying to know that your experience reflected this. We are thrilled that our carer met all of your son's needs and made him feel comfortable and well-supported. Your kind words and confidence in our services mean a lot to us, and we look forward to the opportunity to assist you again in the future.

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Review from K W (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, no problems,

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your kind review. We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we're glad to know that everything is going smoothly for you. Should you ever need anything in the future or have any further feedback to share, please don't hesitate to reach out. We're here to help.

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Review from Deborah C (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the girls are very kind and helpful and will do all that I require. I am having difficulty understanding them due to their language and pronunciation and they speak so quietly and I have a slight hearing impairment. They roll their words into each sentence. I am very grateful to have them and
appreciate their care and commitment. Thank you.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for sharing your feedback with us. We truly value your insights. We understand the importance of open, clear, and honest communication in the care we provide. Rest assured, we'll prioritise this aspect within your care provision. Our Community Care Leads will work closely with you and the team to explore more suitable and effective communication methods tailored to your needs. Your acknowledgement of our team's dedication means a great deal to us. Should you have any further suggestions or requirements, please feel free to reach out.

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Review from C S (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff care and service. Carers are always polite and reliable making mum's life in her own home as easy as possible. Overall the Relax Care team are very helpful. The main thing is mum is happy with her care.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you so much for taking the time to share your experience with Relax Care. We're thrilled to receive such positive feedback and we greatly appreciate your kind words. It's wonderful to hear that our carers have been able to make your mum's life at home as comfortable and easy as possible. Providing excellent care with kindness and reliability is a top priority for us and we're glad that our team has been able to meet your expectations in this regard. We understand how important it is for your mum to feel happy and well-cared for, and we're grateful for the opportunity to provide her with the support she needs. Your satisfaction and your mum's well-being are our top priorities and we're committed to continually improving our services to ensure that we meet your needs and expectations. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

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Review from G W (Daughter of Client) assisted by family/friend published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, no problems with the care received by Mum from the care staff. Office staff are very helpful and efficient. Nice that senior carers stay involved with the clients. Excellent communication between all staff and family.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for sharing your positive experience with Relax Care. We're glad to hear that your mum received excellent service and that our staff provided helpful and efficient care. We strive to maintain strong communication and involvement between our staff and clients, and we appreciate your recognition of our efforts. Your satisfaction is our priority, and we look forward to continuing to serve you and your family in the future. If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We're here to help in any way we can.

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Review from Iris P (Client) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as staff became sufficient, the same three carers, who are very good, became regular and we are now friends. The management is excellent, as shows in the carers' practices. Nothing seems to worry them. Can always contact if needed.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your heartfelt review of Relax Care. We greatly appreciate your kind words. The fact that the same three excellent carers have become regulars and friends speaks volumes about their dedication and the quality of care they provide. Our management team is exceptional, ensuring that our carers maintain high standards in their practices. We're always here for you whenever you need us. Your participation in our first-ever video shoot was invaluable, and you were a superstar. We're grateful for your trust and friendship as we strive to provide compassionate and reliable care. Thank you for being a valued part of the Relax Care family.

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Review from Sioned J (Daughter of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They’re very prompt every day. Very attentive and extremely friendly. They take an interest in things. They usually remember how mum likes things, eg preferred mug for tea. They’re also very patient doing tasks eg washing and dressing. Mum enjoys their company and often talks about them.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your wonderful feedback regarding the care provided by Relax Care for your mother. We are delighted to hear that your mother has found our team to be prompt, attentive, and friendly.
We take great pride in building strong relationships with our clients and ensuring that their preferences and needs are met. It warms our hearts to know that our carers are remembering important details like your mother's preferred mug for tea, these little elements being so important to a person-centred approach to care.
Our team's patience and dedication during tasks such as washing and dressing are important aspects of providing comprehensive care. We are pleased to hear that your mother enjoys their company and frequently talks about them.
Thank you for entrusting your mother's care to us. We will continue to prioritize her comfort, happiness, and overall well-being. If there is anything else we can do to enhance her experience, please don't hesitate to let us know.

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Review from B R (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good and reliable. Nearly always on time and very friendly and efficient. Overall, I have no complaints and hold the staff in the highest regard for their manner and work rate. Very friendly and caring.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your kind feedback regarding the care provided by our Community Care Team. We are delighted to hear you are happy with the service we provide.
Our team takes pride in being friendly and efficient, ensuring that we provide the highest level of care to all our clients. We appreciate your regard for our staff's manner and work rate, as their dedication and professionalism are of utmost importance to us.
We are grateful for your feedback on your positive experience and the trust you have placed in us. Rest assured, we will continue to maintain our friendly and caring approach, prioritising your well-being and satisfaction.
If there is anything else we can do to further enhance your experience, please don't hesitate to reach out. Thank you for choosing Relax Care.

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Review from John M (Son-in-law of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my father-in-law has been excellent. He has often remarked how nice the carers are and he appears very relaxed in their company. He has never complained about any aspect of the care he has received which means that we are reassured that he is in good hands and getting the care
he needs. Occasionally a change in time of attendance has been requested by the care provider and we have always been consulted to ensure that this was agreeable. We have been kept in the loop regarding his care and if any further help is required. Very happy with care provided and the level of contact maintained.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your positive feedback! We're thrilled to hear your father-in-law receives excellent care from our community care givers. We appreciate your kind remarks about our carers and your confidence in their company. Your reassurance, open communication, and satisfaction mean a lot to us. We'll continue to provide exceptional care and maintain regular contact. Thank you for choosing Relax Care!

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Review from K N (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a client of Relax Care for over a year. During this time Mum has been treated as a person and respected. Whereas before she did very little with herself and family members had to be on hand to care for her. As the previous agency didn't supply the same amount of care. Now Mum enjoys
life. The carers have patience with her. Even sitting playing games or in the garden with Mum. Relax Care has just made a promotion video of Mum and a carer. I recommend that you watch it.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your heartfelt review, we are thrilled to hear that your mother has experienced such positive changes since becoming our client over a year ago. Our dedicated team takes pride in treating each client as an individual and providing the respect and care they deserve.
It brings us great joy to know that your mother now enjoys life and engages in various activities. Our carers genuinely value the time spent with her, whether it's playing games or enjoying the outdoors. We believe in fostering meaningful connections and creating a nurturing environment.
We appreciate you recommending that others watch the promotional video featuring your mother. She is a true superstar and we very much appreciate her involvement in the project.
Thank you once again for choosing Relax Care. We are honoured to be a part of your mother's journey and will continue to provide the compassionate care she deserves.

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Review from S P (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Relax Care have been a godsend for myself, nothing is too much trouble they will try and help in any way they can and if not they will help point you to someone who can. The carers are friendly, engaging, professional and are extremely caring to my mum even when she is in a very challenging
mood, they understand the complexities of my mum's mental and physical health more so than her medical professionals as they have worked closely with her and myself over this last year and I would recommend the team to anyone.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

We are incredibly grateful for your heartfelt review. The entire team at Relax Care is humbled by your kind words and appreciates the opportunity to provide assistance.
It brings us immense satisfaction to know that we have been able to be of support to you. Our dedicated team is committed to going above and beyond, ensuring that nothing is too much trouble. We genuinely strive to assist in any way we can, and if needed, we are always ready to connect you with other resources.
Our carers take pride in their friendly, engaging, and professional approach. They understand the complexities of your mum's mental and physical health, even during challenging moments. Working closely with both your mum and yourself over the past year has allowed us to develop a deep understanding and provide the utmost care.
Your recommendation means the world to us. It is our privilege to serve you, and we are committed to maintaining the highest standards of care.

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Review from Anissa A (Mother of Client) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started using home care in November 2022. She has amazing carers (or personal assistants) who we think very highly of. Our experience has been perfect. Staff are caring, understanding and patient. My daughter is always ready at the door, she is so excited waiting for the staff to arrive.
We are very happy with Relax Care and would highly recommend them.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for your wonderful feedback about Relax Care. We're thrilled to hear that our amazing carers provide caring, understanding, and patient support to your daughter. It brings us joy to know that she eagerly awaits their arrival. We appreciate your trust and high recommendation of our services. We will continue to provide excellent care and support. Thank you for choosing Relax Care.

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Review from Helen G (Daughter-in-law of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service provided. Carers are excellent they look after my mother-in-law with care and dignity and give her the support she needs. I am kept very well informed of her care and when necessary contacted to discuss her care.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Thank you for taking the time to share your positive experience with Relax Care. We are thrilled to hear that you are pleased with the care that we are providing for your mother-in-law.
Our team takes great pride in providing compassionate and dignified care tailored to the unique needs of each of our clients. We understand how important it is to keep family members informed of their loved one's care, and we strive to maintain open communication with our client's families.
We are grateful for your trust in us and are committed to continuing to provide excellent care for your mother-in-law. If there is anything we can do to further improve your experience with Relax Care, please don't hesitate to let us know.
Thank you again for your kind words and for choosing Relax Care.

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Review from Carol S (Mother of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with this care provider. My daughter loves going out on the days she goes and loves the staff who take her out. She has done a lot of what she used to do, she goes bowling, jump, technique quest, cinema and on walks etc.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

Carol, on behalf of Relax Care, we would like to express our sincere gratitude for your kind words and positive review. We are thrilled to hear that your daughter is enjoying her time with us and that she loves the activities we provide.
Our team takes great pride in creating a fun and engaging environment for our clients, and it brings us joy to hear that your daughter has been able to participate in activities that she enjoys. We believe that activities and outings are essential for improving our client's quality of life, and we strive to offer a range of options that cater to their interests.
We appreciate your trust in us and look forward to continuing to provide excellent care for your daughter. If there is anything we can do to further improve your experience with Relax Care, please do not hesitate to let us know.
Thank you again for your positive review.

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Review from June K (Daughter of Client) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are amazing and try and help you if there is a problem. The carers are good, they do their job well. The managers and boss are great, they sort out problems right away and they do sometimes tell you if there is a change in staff.

Reply from Andrew Walsh, Registered Manager at Relax Care Cardiff

June, thank you for your positive feedback on your experience with Relax Care. We are thrilled to hear that our carers have been doing an excellent job and that you find our managers and boss great.
At Relax Care, we strive to provide exceptional care and support to our clients and their families, and we're pleased to hear that our team has been able to assist you with any issues that may have arisen. We also understand the importance of keeping you informed about any changes in staffing and are committed to maintaining open communication with our clients and their families.


We appreciate your trust in us and are committed to continuing to provide the highest quality of care possible. If there's anything else we can do to further improve your experience with Relax Care, please don't hesitate to let us know.


Thank you again for your kind words.

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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Relax Care Cardiff is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Relax Care Cardiff is calculated as follows: ( (45 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Relax Care Cardiff is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

News (15)

News

Previous Events

There are no previous events for Relax Care Cardiff

Awards / Recognitions (2)

Top 20 Home Care Providers Wales 2024

Recipient: Relax Care Cardiff

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers Wales 2023

Recipient: Relax Care Cardiff

Date: Wednesday 31 May 2023 More details

Meet the Team (12)

Andrew

Andrew Walsh

Job Title: Director of Operations / Responsible Individual

Joined: 2021

Andrew Walsh – Director of Operations & Responsible Individual at Relax Care

Andrew Walsh is a respected leader in the health and social care sector, bringing over a decade of experience and a Level 5 qualification in Leadership for Health and Social Care Services to his role as Director of Operations and Responsible Individual at Relax Care. His leadership is central to the organisation’s growth, reputation, and commitment to delivering truly person-centred care.

As Director of Operations, Andrew oversees the company’s systems, processes, training frameworks, and service standards. His focus is on embedding quality at every level—ensuring that Relax Care not only complies with regulatory standards, but delivers consistently exceptional care to individuals and families across the community.

In his capacity as Responsible Individual, Andrew is ultimately accountable for the quality and safety of care. He brings a strategic, values-led approach to compliance and governance, with a strong emphasis on reflection, continuous improvement, and genuine human connection.

Andrew’s leadership style is rooted in building community—both within the team and with the people they support. He fosters a positive and collaborative environment where staff feel appreciated, listened to, and inspired to grow. This has helped create a workplace culture where care, compassion, and professional pride go hand in hand.

Away from the office, Andrew is a devoted family man. He shares life with his beautiful wife Carolyn, their three children, and two dogs—Archer, a spirited Patterdale Terrier, and Apollo, a loyal German Shepherd. Family means everything to Andrew, and this deep sense of care and respect shines through in how he leads Relax Care and supports its clients.
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Steven

Steven Reilly

Job Title: Registered Manager

Joined: 2021

Steve Reilly - Registered Manager at Relax Care, with over 11 years of experience in social care. As a Level 5 qualified leader, Steve is a highly valued member of the team, dedicated to ensuring that the quality of care provided by Relax Care is consistently of the highest standard.

He has played a crucial role in developing the company's quality assurance and mentoring program, equipping all caregivers with the necessary skills and knowledge to provide exceptional care.

Steve is a family man and lives with his partner, their son, and their cats, Jimmy Meatballs and Albus. He is passionate about creating a culture of high-performing carers and a values-based approach to care. Steve's personal touch is evident in his hands-on approach to every consultation for new clients, ensuring that each care plan is tailored to Relax Care's values.

In his free time, Steve enjoys travelling and practising Martial Arts - Boxing and Kickboxing. He is also a big fan of whisky, music festivals, and country music. Steve values honesty, loyalty, respect, and integrity, and he brings these values to every aspect of his life, both personal and professional.
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Kathleen

Kathleen Fitzpatrick

Job Title: Community Care Giver

Joined: 2022

Kathleen Fitzpatrick is a Community Care Giver at Relax Care, with a deep passion for providing exceptional care to clients. As a wife and mother of two bearded dragons, Kathleen understands the importance of family and the values of respect, hard work, and loyalty.

Kathleen takes pride in being a part of the Relax Care team, where she sees a genuine caring nature in everyone involved. She enjoys spending quality time with her husband, dancing around the kitchen, cooking food, and exploring the great Welsh outdoors through hiking and outings. Kathleen values professionalism and high-quality work and is a fan of red wine and tea.

Kathleen has worked with other care companies in the past but sees Relax Care as the best company to work for and receive care from. She appreciates the investment the company makes in developing its employees and leading by example, creating a work-life balance that allows her to spend more time with her husband while providing the best care for clients. Kathleen's dedication to Relax Care's values and culture has made her an invaluable member of the team, and her commitment to providing excellent care is evident in everything she does.
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Oluwakemi

Oluwakemi Makinde

Job Title: Community Care Giver

Joined: 2022

Oluwakemi 'Kemi' Makinde is a valued and extremely popular Community Caregiver at Relax Care, joining the team as the very first Caregiver on January 17th, 2022. As a wife and mother of a 3-year-old boy, Kemi brings a compassionate and dedicated approach to her role.

Kemi's commitment to providing exceptional care is an inspiration to her fellow caregivers. While she may be relatively new to the field, she has quickly become a trusted and respected member of the team. Her passion for elder care and her ability to manage schedules and keep clients active have been instrumental in her success.

Kemi takes immense pride in being part of Relax Care, as the company truly prioritizes the well-being of both its staff and clients. She appreciates the supportive management and the friendly environment that fosters a sense of belonging. Moreover, she values the opportunity for staff involvement in decision-making processes and the provision of comprehensive and relevant training.

Outside of work, Kemi finds joy in spending quality time with her family and friends. She embraces activities such as playing indoor games, listening to music, and watching Korean movies. Honesty, integrity, and punctuality are values she holds dear.

Kemi's exceptional dedication and positive impact on the lives of clients have not gone unnoticed. She has been recognized as the Community Care Giver of the Month twice in 2022 and was awarded the prestigious title of Community Care Giver of the Year in 2022. Recently, she was sponsored to continue making Wales her home, a testament to her remarkable contributions.

As an exemplary caregiver, Oluwakemi is an asset to the Relax Care team. Her commitment to providing compassionate care and her role as a trailblazer within the organization serve as an inspiration to her colleagues. Relax Care is proud to have Kemi as part of the team, as her dedication and genuine compassion positively impact the lives of both clients and fellow caregivers.

Kemi is a member of the community team serving the Gabalfa Community.
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Abimbola

Abimbola Sosanya

Job Title: Community Care Giver

Joined: 2023

Abimbola Olasunmbo Sosanya is a caring and dedicated member of the Relax Care team. She was born on May 4th, 1979, and is happily married to Adekunle Charles Sosanya. They met in 1997 and tied the knot in 2007. Their union has been blessed with three wonderful boys: Jacob, Jeremy, and Jaden, aged 15, 13, and 10 respectively.

Abimbola treasures spending quality time with her family and find joy in watching good movies, travelling, cooking, and listening to uplifting music, particularly gospel and country genres. Her deep love for God and appreciation for celebrations, especially her birthday, add a special spark to her life.

Working for Relax Care brings Abimbola immense satisfaction, as the company lives up to its name by providing a relaxing and supportive environment. It is a care company that values family orientation and goes above and beyond to ensure a seamless and stress-free job experience when serving the community. The team at Relax Care is always ready to lend a listening ear, ensuring that Abimbola feels comfortable and at ease. Moreover, they take care to the next level, exemplifying their commitment to going the extra mile for both their clients and caregivers.

Abimbola feels privileged to be a part of Relax Care, where she can make a meaningful difference in the lives of those she supports while enjoying a nurturing and supportive work environment. Her dedication, love for her family, and passion for providing exceptional care make her a valued member of the Relax Care family.

Abimbola is a member of the community team serving the Ely Community.
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Esther

Esther Okoh

Job Title: Community Care Giver

Joined: 2023

Esther Okoh is one of our passionate and dedicated Community Care Givers at Relax Care Limited. Since joining in 2023, she has consistently demonstrated her commitment to delivering high-quality, Person-Centred care that reflects the core values of our organisation.

With a background in Computer Science, Esther made a purposeful shift into caregiving, driven by her deep compassion and desire to make a meaningful difference in people’s lives. Her warm, family-oriented approach ensures that each client interaction is filled with dignity, empathy, and respect.

Esther has been happily married for over 21 years and is a proud mum to four amazing children — three boys and a girl, whom she fondly refers to as her three Kings and one Princess.

Outside of work, Esther enjoys cooking, reading, travelling, and making jewellery with beads. She’s also a fan of board games and loves spending her leisure time with family and friends — preferably over well-marinated kebabs and a healthy smoothie!

Esther’s vibrant personality, caring nature, and unwavering dedication make her a valued member of the Relax Care team.
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Shukurat

Shukurat Fatai

Job Title: Registered Manager

Joined: 2025

My name is Fatai Shukurat Omobolanle. I am a devoted wife and a proud mother of one, deeply committed to both my family and my professional calling. I hold a Master’s degree from Cardiff Metropolitan University, and I currently serve as a Community Carer at Relax Care.

In my role, I lead with empathy, compassion, and a sincere dedication to improving the quality of life for those I support. Every day, I am driven by the opportunity to make a tangible difference in the lives of vulnerable individuals—ensuring they are treated with the dignity, respect, and kindness they truly deserve.

Outside of work, I find joy and fulfillment in spending quality time with my loved ones, especially my family. They are the foundation of my strength and the source of my unwavering motivation to care for others with love and integrity.

At Relax Care, I am proud to be part of a team that values human connection, and I am honoured to represent a company that places genuine care at the heart of everything we do
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Olusola Omodemi

Job Title: Community Care Giver

Joined: 2023

Olusola Omodemi is a compassionate and dedicated member of our caregiving team at Relax Care. With a Bachelor of Science degree in Microbiology (BSc) and a Master of Business Administration (MBA), Olusola brings a diverse range of knowledge and skills to her role.

Born into a Christian home, Olusola holds strong family values and finds inspiration in her loving marriage to Ademola, as well as their three boys. Her family's support and encouragement have shaped her caring nature and deep commitment to making a positive impact in the lives of others.

Outside of her caregiving responsibilities, Olusola enjoys a variety of hobbies that fuel her passion for life. Cooking, reading, teaching, travelling, singing, and exploring new experiences all contribute to her well-rounded and vibrant personality.

What draws Olusola to Relax Care is the organization's commitment to professionalism, effective communication, and ongoing support for personal and professional growth. She values the coaching provided and appreciates the clear expectations that contribute to her continuous development as a caregiver. This aligns perfectly with her own values of lifelong learning and dedication to improving her skills.

Furthermore, Olusola's genuine concern for the well-being of others and her commitment to providing compassionate care make her an invaluable asset to our team. She is passionate about making a positive impact in the lives of the clients she serves, striving to enhance their quality of life through her unwavering dedication and heartfelt care.

We are honoured to have Olusola Omodemi as part of our Relax Care family. Her strong family values, combined with her caregiving skills and genuine compassion, make her a remarkable caregiver. With Olusola on our team, we are confident in our ability to provide exceptional care and support to our clients and their families.

Olusola is a member of the community team serving the Cathays Community.
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Aina [Stella] Omotunde

Job Title: Community Care Giver

Joined: 2023

We are currently awaiting the profile to be uploaded
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Bukola Lawal

Job Title: Community Care Giver

Joined: 2024

We are currently awaiting the profile to upload
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Cynthia Anyaorah

Job Title: Community Care Giver

Joined: 2024

We are currently awaiting the profile to upload
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Faith Akinbolusire

Job Title: Community Care Giver

Joined: 2024

We are currently awaiting the profile to upload

Frequently Asked Questions about Relax Care Cardiff

What Type of Services does Relax Care Cardiff offer?

Relax Care Cardiff offers Home Care.

How many Carers does Relax Care Cardiff employ?

Relax Care Cardiff employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Relax Care Cardiff to verify any information. View our terms and conditions. Relax Care Cardiff has an Enhanced Service - more info.