Bluebird Care Burnley & Pendle

Suite 10, Bridgewater House, 8 Surrey Road, Nelson BB9 7TZ
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Top 20 award
10 22 Reviews
  • Bluebird Care Burnley & Pendle, Nelson
Bluebird Care has a national reputation for providing the highest quality care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From thirty minutes to full live-in Bluebird Care Burnley and Pendle can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care workers undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Fees vary depending on care needs and are available upon request.

Good to Know

Group/Owner

Person in charge

  • Nadya Parveen (Manager)

Bluebird Care Burnley & Pendle Reviews (22)

10

Bluebird Care Burnley & Pendle has a Review Score of 10 (10.000) out of 10, based on 22 reviews in the last 2 years.
Over all time Bluebird Care Burnley & Pendle has 22 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Burnley & Pendle
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Total of 22, showing 1-20
Review from Andy B (Son of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird was recommended to me when my mother needed to return home after a short stay in a care home. Spaces were scarce and we had to wait a few weeks, but throughout this period, the management at Bluebird remained in regular contact with me. The care provided by the 'girls' is impressive, and nothing
seems too much trouble. They have always been supportive and provide knowledgeable suggestions for care advice. The carers provide support for virtually everything, and if they can't, they know which professional service we should contact. Thank you so much for all your support.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi Andy, Thank you so much for your lovely review! Your kind words truly empower us to continue delivery high standard care and inspire us to keep doing our best.Best wishes,Nadya

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from J N (Daughter of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great team of people who visit my mum and dad. Very friendly, caring and always willing to take on various tasks during their allocated time. Mum and Dad have both built very good relationships with the staff that visit them and are very happy with the support they receive. The manager and the Bluebird
team are very professional and caring, and I would recommend their services.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi,Thank you for your wonderful review! Your thoughtful words mean so much to us and motivate us to keep striving for excellence.Best wishes,Nadya

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Review from Dean B (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express in words adequately on how Bluebird Care has changed the quality of life for my Mother. Prior to arranging a care package with Bluebird my Mothers quality of life was declining rapidly and she seemed to be on a severe downward trend mentally and was losing weight.
Thankfully, with
significant help from the Bluebird team,, my mothers health and quality of life really has improved. The whole family trust and appreciate the Bluebird team from the manager through to all carers they carefully provide. They are reliable and always turn up on the agreed times. As well as the standard carer duties, it is the little touches that really impress us. These include, taking my mother out on impromptu trips, drives out or dealing with medication discrepancies with the local pharmacy. I cannot thank them enough.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi Dean, Thank you for such a lovely review, we are honoured you placed your trust in us to deliver an exceptional service, it has been amazing to witness your mothers incline in her health and well being.

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Review from I B (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looking into private care for my elderly parents, predominantly for my father but also to provide support to my mother who is his 'primary carer'. I had a list of companies to contact with regards to private care, however I was so impressed with my initial phone call with The Manager at Bluebird
Care Burnley & Pendle that I didn't contact any other private care providers. I met her a few days later at my parents house and I was further impressed with her professionalism and caring nature towards my parents. The manager and her team have been providing care to my parents since Sept 2024 and I cannot thank them enough for all the support and efforts. If you are looking for private care for your loved ones then I highly recommend you make contact with the manager to discuss the services which Bluebird Care Burnley & Pendle provide.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi,Thank you for your lovely review! We truly appreciate your kind words and support, which motivate us to continue delivering our best.

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Review from Janet B (Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the girls have plenty of patience with me and always do things with dignity and a smile. I would highly recommend Bluebird Care to all friends and family, the service you offer is second to none. After coming out of a care home, I was very nervous but the management went above and beyond and still
visit me, they genuinely care.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you for the lovely review it means a lot for you to trust us to care for you and provide an exceptional service.

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Review from Paul T (Son of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service. The girls are always willing to help. Proactive in the care delivery. Adaptable to developing conditions and helpful in suggesting care advice. Wouldn't hesitate in recommending to others.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi, thank you for the lovely review, it's an honour caring for your mother and doing our best to maintain her independence. Kind regards, Nadya.

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Review from K H (Daughter of Client) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one, when I first contacted Bluebird Care, I was immediately impressed with the friendly advice and the knowledge of the care system. My mother has a disability and a previous serious injury from a fall. The care she has received has been second to none. The compassion, friendship, professionalism
and attention to detail are excellent. My mother will continue to use Bluebird Care indefinitely and it has been a great comfort to me that she is in excellent, caring hands on a daily basis.
I would highly recommend Bluebird to anyone who is in need of a five-star caring team of people, they are friendly, approachable, easy to contact and treat my mum and me as part of the family.
Thank you so much.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi, thank you for the lovely review and kind words, from day one up until today, witnessing how well your mother is doing is delightful. Thank you for giving us the opportunity to look after the wonderful lady.

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Review from Chris F (Son of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Bluebird Care upon recommendation after my dad had fallen and was recovering from a fractured hip.
Cannot speak highly enough of the manager and the team for the service and support. They have definitely contributed to a much speedier recovery and confidence return.
As I also live outside
the UK, it was reassuring to have direct contact with them also for any questions and queries.
I would not hesitate to recommend Bluebird.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi, thank you for the lovely words, thank you once again for putting the trust in us to look after your loved one. Best wishes, Nadya.

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Review from J B (Client) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the services I have received. She is caring and conscientious and nothing is too much trouble and I enjoy the banter we have.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi, thank you for the kind words, it means a lot knowing how pleased you are with the level of care provided, once again thank you for putting the trust in us to help and support you. Kindest regards.

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Review from S M (Granddaughter of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a lovely experience with Bluebird Home Care. The staff are lovely and very helpful, my nana receives great care, compassion and has built a great relationship with the carers.
They have offered great help and advice which has made things easier for us.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Hi, thank you for your lovely words, it is a pleasure providing care to your nana and also supporting the family. Best wishes

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Review from Morag D (Daughter of Client) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Bluebird highly enough. Right from the start, the service was exceptional, professional and caring, beginning with a thorough discussion about my father’s needs, his history, preferences and personality. They took the time to really get to know him, which meant he felt comfortable
with the team very quickly when he returned home from hospital. Having used a number of care companies before, I can confidently say that none compare to Bluebird in their support for my father. I was kept informed about his health and well-being regularly, and the manager made contact with the GP and other services when needed. This really took a lot of pressure off me and gave me confidence that my dad was being looked after by experts. During the time my father was being cared for by Bluebird, he felt safe and supported in his home and the team were always incredibly caring and professional.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Good afternoon,
Thank you ever so much for the lovely review, and most importantly thank you for trusting us to look after your father. We are pleased that we were able to take pressure off you and support you as well as care for your loved one.
Best wishes.

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Review from T T (Friend of Client) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Bluebird Care highly enough. As power of attorney for my neighbour, it was my responsibility to get her the best care possible to keep her in her home where she felt safe and happy. Her worsening dementia began to make even basic day-to-day tasks more difficult. I contacted Bluebird
and explained the situation and what, specifically, we required. They visited us and did an assessment the same day. I loved their holistic approach. Not just providing practical care but really getting to know my neighbour and stimulating her mentally. They never let us down, alerted me if there was a concern and built up a wonderful friendship with my neighbour. They happily provided extra hours of care when I went on holiday. I had plans to increase the hours of care provided by Bluebird but sadly, my friend passed away. They are a wonderful, truly caring, professional care service and I wish them every success in the future.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you for such lovely words, it means a lot, it was a pleasure to look after such an amazing person.
I hope you are keeping well.
Best wishes.

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Review from L H (Daughter of Client) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care provided by Bluebird. Choosing care for my mum was really daunting but the minute I spoke to the team manager my mind was put at ease. Bluebird offer a really individualised service, and every effort has been made to get to know my mum. It has always been the same team of
staff and my mum is getting to know them now. Communication with myself has been excellent, I am always kept in the loop. As a healthcare worker myself I know how important the social aspect is, and I am so impressed that making time to chat with Mum is a consideration as well as ensuring that her current abilities are maintained. I highly recommend Bluebird.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you for such lovely words, it's a pleasure to look after your mother.
Kindest regards,
Nadya

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Review from Marcus T (Son of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the Bluebird team have provided the reassurance, care and practical support we required at a stressful time for the family. We can’t fault the professionalism, kindness and care that they have shown our dad during this time. It has been a huge relief for our mum who herself has been
unwell. The team have gone above and beyond. There will always be a certain amount of apprehension when inviting someone new into your home to assist but that anxiety has dissolved with Bluebird Care.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you for your lovely review of our service. We are so pleased that you are happy with the service we have provided.

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Review from Geoffrey T (Client) assisted by family/friend published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful care - the same team (one of three) arrive punctually every morning with a cheerful smile. They are certainly helping with my recovery.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you for your lovely review, it is a pleasure caring for you and seeing how confident and independent you have become.

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Review from K T (Client) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A month ago I had never heard of Bluebird Care, but in that short time, I have come to know them as friends as well as carers.
They all seem to have a natural ability to understand, encourage and help you. They come on time and will do any task that you ask them.
This is a first-class service and
one which I would recommend to anyone.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

A genuine thank you from the bottom of our hearts for such lovely comments. It is our pleasure to be able to offer the support you need to remain at home and our utmost pleasure to be a part of your life and ours. I will be sure to pass on your review to all the staff!

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Review from Sheila T (Wife of Client) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being fit and healthy all our lives, we suddenly found ourselves in need of help after being in hospital.
Our daughter, who lives in London, was obviously concerned and contacted Bluebird. We were taken under the nurse's wing from thereon. They are now considered friends and extended family.
In fact, our nurse was the first person I called when I felt very unwell and ended up in hospital urgent care.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Thank you very much for your review. We value these comments, which help us achieve our aim of providing the highest home care possible.

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Review from S B (Daughter of Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My siblings and I are highly delighted with the care that Bluebird Care in Pendle provide for our parents. The staff at Bluebird are reliable, punctual, genuinely caring, and provide an excellent standard of care to both parents, especially our Dad who has a number of complex health needs. They are
polite and respectful at all times and completely trust worthy. They are incredibly hard working and go beyond the call of duty to ensure our parents are kept safe and well. We are extremely grateful to them, not only for caring for our parents, but for the help and support that they give to the whole family. The management of the business is outstanding as well as the day to day care.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Good afternoon,
Thank you for such a lovely review it means a lot to us knowing how you feel and that your loved ones are receiving quality care.
Best wishes,
Nadya

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Review from Rachel M (Daughter of Client) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank Bluebird Care enough. They are professional, friendly, have a great sense of humour and go above and beyond to create a good relationship with the client and family, an example of which is after meeting my dad and myself in the morning to discuss care, the manager also visited my mum in
hospital to make sure that she was happy with everything too.
They are reliable and always on time.
From the first visit, they felt like part of the family with their warmth and friendliness.
I highly recommend Bluebird Care.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Good afternoon,
Thank you for such lovely words, we will always go above and beyond the norm to ensure loved ones are involved in their care and that family members are equally involved and that their thoughts and wishes are also factored in.
Kindest regards,
Nadya.

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Review from Sue H (Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As someone who has mobility issues and struggles to get out, I look forward to my sessions with Bluebird Care because it means I can get out and about with support.
It's really helping my wellbeing and is great for my mental health. It's good to have someone to talk to and laugh with, a breath of fresh
air in more than one way. I feel valued and cared for.
Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle

Good afternoon,
Thank you for your kind words, we are delighted to hear that you are having an amazing time and that this is contributing positively to your mental health and well-being.
Kind regards,
Nadya

  • Staff
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Burnley & Pendle is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Bluebird Care Burnley & Pendle is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Burnley & Pendle is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

Meet the Team (2)

Nadya

Nadya Parveen

Job Title: Director/Registered Manager

Nadya set up Bluebird Care Burnley and Pendle with a clear vision, to provide a high-quality care service to be proud of. Nadya was previously a Police officer working for Lancashire Constabulary and has always worked with vulnerable adults and children and thrives in ensuring that our provision is the best it can be. We ensure our staff are highly skilled and trained to ensure we provide the highest quality of care to each individual.

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Abida Bi

Job Title: Deputy Manager

Abida has extensive knowledge and experience working in care, she is a very compassionate and caring individual who goes out of her way for others and is very supportive towards all involved in the care of an individual including family and friends.

Frequently Asked Questions about Bluebird Care Burnley & Pendle

What Type of Services does Bluebird Care Burnley & Pendle offer?

Bluebird Care Burnley & Pendle offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Burnley & Pendle to verify any information. View our terms and conditions. Bluebird Care Burnley & Pendle has an Enhanced Service - more info.