Utopia Care

The Old Rectory, Mucking Wharf Road, Stanford-le-Hope SS17 0RN
Review Us
9.9 15 Reviews
  • Utopia Care, Stanford-le-Hope
Utopia Care support you to maintain independence and comfort within your own home, through high-quality, personalised care.

Care is tailored to your individual needs and preferences. From short drop-ins to live-in care, from companionship and personal care to support with meals and medication.

The management team ensure that every staff member is carefully vetted and comprehensively trained. Before you begin, they offer a no-obligation care assessment. This gives you the opportunity to discuss your needs and make an informed decision about the support that’s right for you.
Show Utopia Care on the Map

Care Provided by Utopia Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.14 – £37.14
  • Weekly Live-in Care Fees: £1400 – £1800

Contact us for information about our fees

These prices are only a guideline, please contact Utopia Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Natalie Bissessur (Manager)

Utopia Care Reviews (15)

9.9

Utopia Care has a Review Score of 9.9 (9.859) out of 10, based on 15 reviews in the last 2 years.
Over all time Utopia Care has 15 reviews.

Overall Experience
  • 12
  • 3
  • 0
  • 0
  • 0
Date Published
  • 15
  • 15
  • 15
  • 15
  • 0
Reviewer Connection to Utopia Care
  • 10
  • 2
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from Muhamad U (Son of Client) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are helpful. If we have any issue they try to sort out.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you for your review Muhamed. We're so pleased to hear you find our team helpful and responsive. We always aim to resolve any issues quickly and appreciate your trust in us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steven K (Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is doing amazing job.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you for your lovely review. We truly value your kind words and are so glad to know you're pleased with the care we provide. Your feedback motivates our team to keep delivering high quality and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B H (Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated extra ordinarily well. The carers are are efficient, thoughtful and very caring. I look forward to them coming. They have made huge impact on my life, in every way, for the good.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you for taking the time to share your experience. We're so pleased to hear that you're happy with the care and support we provide. Feedback like yours means a lot to our team and reminds us why…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E B (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with my care staff.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you! We're so pleased to hear that you're happy with your care staff. Your comfort and wellbeing mean a lot to us and we'll continue doing our best to support you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W T (Son of Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Utopia Care is very professional company, the carers provide excellent service for my 86 year old mum. We are very happy. My mum is also veery happy as well.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for your kind words and support. We're grateful for the opportunity to care for your mum and are so pleased to hear that both you and she are happy with the service. Our team takes…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J J (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Utopia are great!! My needs and requirements are slightly unusual so it was a great relief and comfort that Utopia are able to accommodate me. I cannot recommend Utopia enough to anyone and everyone. Great people, very professional. The lift goes on.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for your amazing feedback! We're really glad to hear that we've been able to meet your unique needs and provide the support to you. We'll continue to do all we can to make sure you…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M J (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Utopia Care.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for your review. We're delighted to hear that you're very pleased with the Care and support you are receiving from us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Mother of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter Alisha started receiving services from Utopia Care around December 2023. The care staff is excellent as they try to engage my daughter in the activities best to her ability. My daughter likes swimming, feeding the ducks, the gym, and trampoline parks. Sometimes she is socially engaged as
well as happy when doing her sessions. She enjoys her sessions, particularly with Witney and Bristy.
Reply from Nataliel Bissessur, Manager at Utopia Care
Thank you so much for your feedback. We're really pleased to hear that Alisha is enjoying her sessions and engaging well in the activities she loves. We'll share your lovely comments with Witney and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P L (Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful staff. Nothing too much trouble for them. They leave the kitchen and bathroom in good order. Can be very chatty and make you feel comfortable to talk to. If you have a problem or request, the office is always there to help you sort things out.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for leaving us a review. We're pleased to hear that you feel comfortable and well supported by our care team. We always aim to provide a friendly, respectful service and it's lovely…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isaac D (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed having new carers and it feel better than going to the library all the time.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you for your review. We're so glad to hear you're enjoying the company of our new carers. It's great to know their visits have brought a refreshing change to your routine. We'll make sure to…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from O A (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Utopia Care are the one's caring for me daily. They are prompt and very responsive to my needs and care plan. They have dedicated and disciplined staff who are consistently in all their routine. Utopia is flexible to accommodate any hospital appointment days.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you for your review. We're grateful for your kind words and so pleased to hear that you feel well supported by our team. It is lovely to know that our carers' consistency and responsiveness are…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian C (Partner of Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfectly satisfied with all aspects of care.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for taking the time to share your feedback on the care services we are providing and are pleased to know that you are satisfied with the support being delivered.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hannah P (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All girls are good at their job, and they are polite and helpful. I thank you all for your help with my care and support. Thank you, Hannah Page.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for your kind words, Hannah. It means a lot to hear that you feel supported and cared for by the team. I'll be sure to pass your thanks on to the girls, they'll be delighted to know…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F G (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and can be extremely difficult. Utopia's carers are very understanding of this and are kind and patient. They have some amazing carers who are very dedicated and really do " care."
I feel stressed looking after mum, but it helps so much to be able to trust her care to utopia and
know they won't get angry, or take it personally when she's at her worst.
They give careful consideration to who they employ, and any issues I have are dealt with promptly, thank you to all the carers.
You are very much appreciated.
Reply from Natalie Bissessur, Manager at Utopia Care
Thank you so much for your review. We understand how difficult things can be when a loved one is living with dementia, and we're really glad to hear that our carers are making a difference. Our team…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N C (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer is very excellent always on time very helpful explains everything to me that I don't understand always calls me to tell me that he's on his way take me to places that I want to go he's a very hard-working person I am very happy that he's my carer he's very polite how would you rate the camouflage
on the phone please give
Reply from Natalie Bissessur, Registered Manager at Utopia Care
Thank you for your lovely review! We're so happy to hear how much you value your carer. It's great to know he's reliable, helpful, and takes the time to make sure you're comfortable and informed.…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Utopia Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Utopia Care is calculated as follows: ( (73 Excellents x 5) + (12 Goods x 4) ) ÷ 85 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Utopia Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Anna

Anna Peters

Job Title: Manager Joined: 2024

Anna Peters is the Registered Manager of our Thurrock branch. Anna’s passion for delivering exceptional care shines through in everything she does, and her commitment to meeting the highest standards reflects her genuine dedication to the people we support.


With her compassionate leadership and personal approach, Anna inspires her team to provide care that is not only reliable and high quality but also filled with kindness and respect. We are excited for the future of our Thurrock branch under Anna’s guidance and are proud to have her leading the way

Jeri - Lee

Jeri - Lee Lawrence

Job Title: Care Coordinator Joined: 2024

Jeri joined us in 2024 as a Care Coordinator, bringing with her valuable experience and a strong work ethic. In her previous roles, she worked her way up to this position, showing determination, resilience, and a real passion for supporting others.
Jeri is highly organised, approachable, and an excellent communicator, skills that enable her to build strong relationships with clients, families, and team members. Her attention to detail and commitment help ensure that our services run smoothly and meet the highest standards. We are proud to have Jeri as a key part of our team

Frequently Asked Questions about Utopia Care

What Type of Services does Utopia Care offer?

Utopia Care offers Home Care.

How many Carers does Utopia Care employ?

Utopia Care employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Care to verify any information. View our terms and conditions. Utopia Care has an Enhanced Service - more info.