Utopia Care

The Old Rectory, Mucking Wharf Road, Stanford-le-Hope SS17 0RN
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9.7 17 Reviews
  • Utopia Care, Stanford-le-Hope
Utopia Care support you to maintain independence and comfort within your own home, through high-quality, personalised care.

Care is tailored to your individual needs and preferences. From short drop-ins to live-in care, from companionship and personal care to support with meals and medication.

The management team ensure that every staff member is carefully vetted and comprehensively trained. Before you begin, they offer a no-obligation care assessment. This gives you the opportunity to discuss your needs and make an informed decision about the support that’s right for you.
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Care Provided by Utopia Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.14 – £37.14
  • Weekly Live-in Care Fees: £1400 – £1800

Contact us for information about our fees

These prices are only a guideline, please contact Utopia Care to find out the exact price for your requirements.

Contact Utopia Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Utopia Care to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Natalie Bissessur (Manager)

Utopia Care Reviews (17)

9.7

Utopia Care has a Review Score of 9.7 (9.719) out of 10, based on 17 reviews in the last 2 years.
Over all time Utopia Care has 17 reviews.

Overall Experience
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Date Published
  • 17
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Reviewer Connection to Utopia Care
  • 12
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Total of 17, showing 1-17
Review from R B (Client) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
So far all good.
Reply from Natalie Bissessur, Manager at Utopia CareThank you, Rosemarie. We're glad to hear everything is going well so far and appreciate you taking the time to leave a review.
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Review from John H (Client) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my care - a brain bleed stroke paralising my left side. I have found that the carers provided to me have been polite helpful domesticated and proffesional and 'Godsend' while dealing with my needs and illness. Always on time the carers and Utopia have been a breath of fresh air to me and I praise
them all plus their management, a very efficient and first class company and staff achieving what I could not in my daily life because of my disabilities. I would recommend Utopia to anyone who needs a carer to live as normal.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much John for your lovely review.
It means a lot to the whole team to know that our support has made a difference to you. We are proud to be part of your recovery and we will continue to do our very best in the care we provide for you.
Thank you again for taking the time to share your experience. We really appreciate it.
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Review from Muhamad U (Son of Client) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are helpful. If we have any issue they try to sort out.
Reply from Natalie Bissessur, Manager at Utopia CareThank you for your review Muhamed. We're so pleased to hear you find our team helpful and responsive. We always aim to resolve any issues quickly and appreciate your trust in us.
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Review from Steven K (Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is doing amazing job.
Reply from Natalie Bissessur, Manager at Utopia CareThank you for your lovely review. We truly value your kind words and are so glad to know you're pleased with the care we provide. Your feedback motivates our team to keep delivering high quality and compassionate support to all our clients.
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Review from B H (Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been treated extra ordinarily well. The carers are are efficient, thoughtful and very caring. I look forward to them coming. They have made huge impact on my life, in every way, for the good.
Reply from Natalie Bissessur, Manager at Utopia CareThank you for taking the time to share your experience. We're so pleased to hear that you're happy with the care and support we provide. Feedback like yours means a lot to our team and reminds us why we do what we do each day.
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Review from E B (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with my care staff.
Reply from Natalie Bissessur, Manager at Utopia CareThank you! We're so pleased to hear that you're happy with your care staff. Your comfort and wellbeing mean a lot to us and we'll continue doing our best to support you.
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Review from W T (Son of Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Utopia Care is very professional company, the carers provide excellent service for my 86 year old mum. We are very happy. My mum is also veery happy as well.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for your kind words and support. We're grateful for the opportunity to care for your mum and are so pleased to hear that both you and she are happy with the service. Our team takes great pride in delivering respectful, compassionate care and it means a lot to know it's making a positive difference.
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Review from J J (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Utopia are great!! My needs and requirements are slightly unusual so it was a great relief and comfort that Utopia are able to accommodate me. I cannot recommend Utopia enough to anyone and everyone. Great people, very professional. The lift goes on.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for your amazing feedback! We're really glad to hear that we've been able to meet your unique needs and provide the support to you. We'll continue to do all we can to make sure you feel supported every step of the way.
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Review from M J (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Utopia Care.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for your review. We're delighted to hear that you're very pleased with the Care and support you are receiving from us.
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Review from B B (Mother of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter Alisha started receiving services from Utopia Care around December 2023. The care staff is excellent as they try to engage my daughter in the activities best to her ability. My daughter likes swimming, feeding the ducks, the gym, and trampoline parks. Sometimes she is socially engaged as
well as happy when doing her sessions. She enjoys her sessions, particularly with Witney and Bristy.
Reply from Nataliel Bissessur, Manager at Utopia CareThank you so much for your feedback. We're really pleased to hear that Alisha is enjoying her sessions and engaging well in the activities she loves. We'll share your lovely comments with Witney and Bristy, they'll be delighted to hear how much Alisha enjoys her time with them. We truly value your trust in Utopia Care and will continue supporting Alisha to get the most out of every session
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Review from P L (Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and helpful staff. Nothing too much trouble for them. They leave the kitchen and bathroom in good order. Can be very chatty and make you feel comfortable to talk to. If you have a problem or request, the office is always there to help you sort things out.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for leaving us a review. We're pleased to hear that you feel comfortable and well supported by our care team. We always aim to provide a friendly, respectful service and it's lovely to know this is reflected in your experience.
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Review from Isaac D (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed having new carers and it feel better than going to the library all the time.
Reply from Natalie Bissessur, Manager at Utopia CareThank you for your review. We're so glad to hear you're enjoying the company of our new carers. It's great to know their visits have brought a refreshing change to your routine. We'll make sure to share your feedback with the team. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.
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Review from O A (Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Utopia Care are the one's caring for me daily. They are prompt and very responsive to my needs and care plan. They have dedicated and disciplined staff who are consistently in all their routine. Utopia is flexible to accommodate any hospital appointment days.
Reply from Natalie Bissessur, Manager at Utopia CareThank you for your review. We're grateful for your kind words and so pleased to hear that you feel well supported by our team. It is lovely to know that our carers' consistency and responsiveness are making a positive difference for you.
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Review from Brian C (Partner of Client) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfectly satisfied with all aspects of care.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for taking the time to share your feedback on the care services we are providing and are pleased to know that you are satisfied with the support being delivered.
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Review from Hannah P (Client) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All girls are good at their job, and they are polite and helpful. I thank you all for your help with my care and support. Thank you, Hannah Page.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for your kind words, Hannah. It means a lot to hear that you feel supported and cared for by the team. I'll be sure to pass your thanks on to the girls, they'll be delighted to know their efforts make a difference to you.
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Review from F G (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and can be extremely difficult. Utopia's carers are very understanding of this and are kind and patient. They have some amazing carers who are very dedicated and really do " care."
I feel stressed looking after mum, but it helps so much to be able to trust her care to utopia and
know they won't get angry, or take it personally when she's at her worst.
They give careful consideration to who they employ, and any issues I have are dealt with promptly, thank you to all the carers.
You are very much appreciated.
Reply from Natalie Bissessur, Manager at Utopia CareThank you so much for your review. We understand how difficult things can be when a loved one is living with dementia, and we're really glad to hear that our carers are making a difference. Our team works hard to provide care with patience, kindness, and respect, and it means a lot to know that this is being felt.We're pleased you feel supported and able to trust us with mum's care. Thank you again for your appreciation, it means the world to all of us!
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Review from N C (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer is very excellent always on time very helpful explains everything to me that I don't understand always calls me to tell me that he's on his way take me to places that I want to go he's a very hard-working person I am very happy that he's my carer he's very polite how would you rate the camouflage
on the phone please give
Reply from Natalie Bissessur, Registered Manager at Utopia CareThank you for your lovely review! We're so happy to hear how much you value your carer. It's great to know he's reliable, helpful, and takes the time to make sure you're comfortable and informed. We're proud to have such dedicated team members, and it's clear he's made a real difference for you. Thank you again for sharing!
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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Utopia Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.819 for Utopia Care is calculated as follows: ( (79 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.819
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Utopia Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Anna

Anna Peters

Job Title: Manager Joined: 2024

Anna Peters is the Registered Manager of our Thurrock branch. Anna’s passion for delivering exceptional care shines through in everything she does, and her commitment to meeting the highest standards reflects her genuine dedication to the people we support.


With her compassionate leadership and personal approach, Anna inspires her team to provide care that is not only reliable and high quality but also filled with kindness and respect. We are excited for the future of our Thurrock branch under Anna’s guidance and are proud to have her leading the way

Jeri - Lee

Jeri - Lee Lawrence

Job Title: Care Coordinator Joined: 2024

Jeri joined us in 2024 as a Care Coordinator, bringing with her valuable experience and a strong work ethic. In her previous roles, she worked her way up to this position, showing determination, resilience, and a real passion for supporting others.
Jeri is highly organised, approachable, and an excellent communicator, skills that enable her to build strong relationships with clients, families, and team members. Her attention to detail and commitment help ensure that our services run smoothly and meet the highest standards. We are proud to have Jeri as a key part of our team

Frequently Asked Questions about Utopia Care

What Type of Services does Utopia Care offer?

Utopia Care offers Home Care.

How many Carers does Utopia Care employ?

Utopia Care employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Utopia Care to verify any information. View our terms and conditions. Utopia Care has an Enhanced Service - more info.