Springfield Healthcare (Sheffield)
First Floor, Universal House, 41 Catley Road,
Sheffield
S9 5JF
Please get in touch with our friendly team to discuss our current pricing.
These prices are only a guideline, please contact Springfield Healthcare (Sheffield) to find out the exact price for your requirements.
Springfield Healthcare (Sheffield) has a Review Score of 7.9 (7.917) out of 10, based on 10 reviews in the last 2 years.
Over all time Springfield Healthcare (Sheffield) has 10 reviews.
5.0 out of 5
It's wonderful to hear such positive feedback! We're so glad that our carers are providing your wife with care and compassion, and that you find them to be very good, polite and professional. We also appreciate you highlighting their attentiveness to supply needs like tablets and pads. Your satisfaction means a great deal to us.Best wishes,
5.0 out of 5
Thank you for your review! We're happy to hear that the supervisor's check-in was helpful and that the regular carers are supporting your Mum well. We appreciate your feedback regarding the resolution of earlier issues. Best wishes
5.0 out of 5
Thank you for your kind words. We will make sure to pass this lovely feedback to our care team, and look forward to continue caring for your mother. Best wishes
4.0 out of 5
Thank you for your feedback, we appreciate you acknowledging that our carers are good and doing well. We'll continue to work with you to improve the consistency of our services.Best wishes,Rachel
5.0 out of 5
Thank you so much for your feedback! We're so pleased to hear that your mother-in-law is receiving consistently good care and that you are both happy with the support and attention provided by our carers. It's wonderful to know she enjoys their visits.Best wishes,Rachel
4.0 out of 5
Thank you for your lovely feedback regarding our carers, our services and our communication. We appreciate you highlighting this strength and understand that scheduling is an area for improvement. We are actively working to ensure visit times are consistently sorted to provide you with a perfect, and smooth experience.Best wishes,Rachel
1.0 out of 5
1.0 out of 5
1.0 out of 5
We are sorry to hear that you are dissatisfied with the care your father has received. The issues you've described are unacceptable and we have taken immediate action to address these concerns. We remain committed to the wellbeing and safety of those in our care and we are dedicated to upholding the highest standards. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.
2.0 out of 5
I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although external issues, such as traffic, can occasionally impact carer's punctuality, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience, and your issues with the app, so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention.
The Review Score of 7.9 (7.917) out of 10 for Springfield Healthcare (Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Sheffield) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
My role focuses on driving a high-quality service and embedding the Springfields values into everything that we do. I also have a key role in providing mentorship to my colleagues to ensure we work to everyone’s strengths, to deliver outcome-based care for our customers.
It’s a privilege to work with a team that shares the same values and goals within the Health and Social Care sector.
As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.
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