Springfield Healthcare (Sheffield)

First Floor, Universal House, 41 Catley Road, Sheffield S9 5JF
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6.7 7 Reviews
  • Springfield Healthcare (Sheffield), Sheffield
Springfield Healthcare (Sheffield) is a trusted provider of high-quality care services with dedicated care teams who are committed to delivering exceptional care that is tailored to your individual needs. Their services range from short-term visits to 24/7 live-in care, ensuring comprehensive support 365 days a year, in the comfort of your own home.

Care plans are developed with each customer to ensure that their specific needs, hobbies and social activities are fully considered. Support services can range from assistance with daily living tasks, such as cooking, bathing and dressing, to more complex tasks including the management of medical conditions and physical disabilities.

Springfield’s dedicated care teams are expertly trained to support individuals of all ages and care needs, including dementia, learning difficulties and mental health conditions. Enjoy flexible visit schedules, with a minimum of half an hour to allow for conversation, activities and companionship. Carers are matched with customers based on shared interests to build strong relationships.

You can also experience the freedom of 24/7 Live-in Care with Springfield Healthcare (Sheffield). Whether you're recovering from a hospital stay, live in a remote area, or simply prefer the comforts of home, their dedicated caregivers can support you, day and night. Enjoy the peace of mind that comes with 24/7 Live-in Care from Springfield. Their dedicated caregivers provide person-centred support for daily living, companionship and security, all in the comfort of your own home.

Prioritise your independence and quality of life by choosing Springfield Healthcare. Their goal is to bring joy and provide the support you need. Get in touch now to discuss how they can support you.

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Care Provided by Springfield Healthcare (Sheffield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel Redmon (Registered Manager)

Funding & Fees Guide for Springfield Healthcare (Sheffield)

  • Prices

  • Prices start from £26.40 per hour, depending on the services required.


    The starting weekly rate for Live-In care is £1600 per week.

  • Please get in touch with our friendly team to discuss our current pricing.

Springfield Healthcare (Sheffield) Reviews (7)

6.7

Springfield Healthcare (Sheffield) has a Review Score of 6.7 (6.738) out of 10, based on 7 reviews in the last 2 years. Over all time Springfield Healthcare (Sheffield) has 7 reviews.

Overall Experience

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Date Published

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Review from B F (Mother of Client) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all the carers are good and do well. Hoping things do get a little better and more constant.

Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)

Thank you for your feedback, we appreciate you acknowledging that our carers are good and doing well. We'll continue to work with you to improve the consistency of our services.Best wishes,Rachel


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Review from J J (Daughter-in-law of Client) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.

Reply from Rachel Redmond, Registered Manager at Springfield Healthcare (Sheffield)

Thank you so much for your feedback! We're so pleased to hear that your mother-in-law is receiving consistently good care and that you are both happy with the support and attention provided by our carers. It's wonderful to know she enjoys their visits.Best wishes,Rachel


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Review from G H (Wife of Client) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.

Reply from Rachel Redmon, Registered Manager at Springfield Healthcare (Sheffield)

Thank you for your lovely feedback regarding our carers, our services and our communication. We appreciate you highlighting this strength and understand that scheduling is an area for improvement. We are actively working to ensure visit times are consistently sorted to provide you with a perfect, and smooth experience.Best wishes,Rachel


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Review from L B (Daughter of Client) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum has been receiving 4x daily visits by carers from this company since January 2025. It is her and our family's first experience of requiring additional support and care within her home. It has been a truly appalling experience for the most part. Carers turn up at random times with no consideration
to reasonable spacings between meals. For example being got up and given breakfast after 10.30am then someone turning up at midday to do lunch. My mum was left in bed until after midday despite the office claiming someone was 10 minutes away when I realised mum was still in bed at gone 11am.
She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.

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Review from M G (Friend of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct
payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.

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Review from N W (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty.
They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.

Reply from Theresa Bradley-Comstive, Operations Director at Springfield Healthcare (Sheffield)

We are sorry to hear that you are dissatisfied with the care your father has received. The issues you've described are unacceptable and we have taken immediate action to address these concerns. We remain committed to the wellbeing and safety of those in our care and we are dedicated to upholding the highest standards. Thank you for bringing this to our attention, your feedback is invaluable to us as we continue to improve our services.


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Review from S H (Son of Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

At first was good, but slowly derailed. Continuous lateness, never on time. If had money to do so, this company would no longer be needed.
Very unhappy with the service app, very confusing, cannot comment on it.

Reply from Ronnie Gwindi, Registered Service Manager at Springfield Healthcare (Sheffield)

I am sorry to learn that you were disappointed with the care service offered to you during your time with Springfield. I understand how frustrating it must be when your expectations are not met. Although external issues, such as traffic, can occasionally impact carer's punctuality, we do expect the same Springfield standard to be upheld by all. We value quality care and expect no less from any of our carers. We would like to hear more about your experience, and your issues with the app, so we can investigate this issue further and ensure this does not happen again. With this in mind, I will ensure that our Quality Assurance Lead makes contact with you to discuss your concerns further and explore potential solutions. Thank you for bringing this to our attention.


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Current Review Score: 6.7 (6.738)

Overview of Review Score

The Review Score of 6.7 (6.738) out of 10 for Springfield Healthcare (Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.738 for Springfield Healthcare (Sheffield) is calculated as follows: ( (10 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (19 Very Poors x 1) ) ÷ 42 Ratings = 2.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Springfield Healthcare (Sheffield) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Kellie

Kellie Smith

Job Title: Operations Support Manager

Joined: 2008

My role focuses on driving a high-quality service and embedding the Springfields values into everything that we do. I also have a key role in providing mentorship to my colleagues to ensure we work to everyone’s strengths, to deliver outcome-based care for our customers.


It’s a privilege to work with a team that shares the same values and goals within the Health and Social Care sector.


Theresa

Theresa Bradley-Comstive

Job Title: Operations Director

Joined: 2013

As Operations Director for Home Care Services, I feel privileged to support others to live their lives to the fullest. I am very passionate about my role, and the work that my teams do every day. Being so involved in people’s lives and being able to make a genuine difference is so rewarding. Here at Springfield, it really is about the people we employ and support, it’s about family and the importance of looking after each other.


Frequently Asked Questions about Springfield Healthcare (Sheffield)

What Type of Services does Springfield Healthcare (Sheffield) offer?

Springfield Healthcare (Sheffield) offers Home Care.

How many Carers does Springfield Healthcare (Sheffield) employ?

Springfield Healthcare (Sheffield) employs 95 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Springfield Healthcare (Sheffield) to verify any information. View our terms and conditions. Springfield Healthcare (Sheffield) has an Enhanced Service – more info.