Springfield Healthcare (Sheffield)

On the whole we think we are treated very well and provided with a good service.

Carers are very good, polite and professional. They treat my wife with care and compassion. They alert to supply needs: tablets, pads, etc. I am very happy with the service.

The supervisor called to check everything was going ok with Mum's care and carers. He was very precise and checked the care given to Mum in detail which was very helpful. We didn't have any big problems and ones we had in the past at the beginning have been solved and brought out. Mum likes having regular carers she recognizes which helps her memory of who everyone is.

The care my mother has recieved from the carers has been absolutely wonderful. Each person goes above and beyond for her. Mom loves everyone of them. As do I. They're more like family now.

In all the carers are good and do well. Hoping things do get a little better and more constant.

My mother-in-law's care has been consistently good. We have no issues in terms of the support and attention she receives. My mother-in-law herself comments on how she likes the carers who visit her.

Overall my experince with the carers is very good. They are very good with communicating with my husband and myself. Once times are sorted for scheduled visits, our experience will be nearly perfect.

She blamed staff sickness but there was no attempt to contact either my mum or myself to inform us they were having issues. Staff sickness and taking leave seem to be the only explanation this company can give as well as a meaningless apology. On several occasions, mum has had to ring them when no one turned up to put her to bed. Basic cooking skills are lacking and food is frequently inedible.

Absolutely appalling carers. Majority here on sponsorship licence. Speak very poor broken English are rude and abrupt. Have no idea of basic hygiene or how to make a meal. I Wouldn't let them take care of my hamster. Now a safeguarding issue. DO NOT USE! If you are funded by local council get a direct payment and choose your own care provider. Can't wait see the CQC inspection when it happens! Would have scored zero if that was an option.

I would avoid this company at all costs. My dad has been user since January. They turn up when they want. Office changes times. They have no info on user. Not any idea on medication half of the time. They have served him cold food. Then are rough with him and going around other staff saying he is nasty. They are supposed to order medication and pick up don't do that either. He has time critical medication and still do what they want. You phone office have meetings and it gets worse. The lady who came out for info was more interested in her family life more than users. Would score Zero but not available.

Very unhappy with the service app, very confusing, cannot comment on it.