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I am a fifty-years-young female living with a rare muscle-wasting disease called Muscular Dystrophy. Two years ago I had an accident which left me in a wheelchair and dependent on the help of carers.
The atmosphere in our home has gone from times of explosive levels of stress to the calmness and serenity that now fills our home. The level of professionalism and respect is second to none, for the first time in a long time I feel my care needs are being properly met and understood. My home has once again returned to being our own home.
There is nothing within reason they won't help you with, my house is cleaner and better organised, making it easier for me to get around. My care feels refreshingly like someone is working with me, at my speed and on my level. The familiarity of staff gives me continuity and confidence as we build on our relationships, my daughter has become more included and interactive with the carers and therefore with me too.
Thank You, Heritage Healthcare.

How likely would you be to recommend Heritage Healthcare Epsom? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum is very lucky to have two really excellent, regular carers. I cannot fault them, they are superb, very caring and have really got to know mum very well.
They are both completely reliable and we feel very happy, they relate to her so well. She still likes her independence, which they respect but in turn, they know what she is not capable of and assist where necessary.
They liaise well between each other so nothing gets left undone.
Mum is extremely happy with her two regular carers and this is most important to us.
She looks forward to their visits.
Many thanks Home Instead.

How likely would you be to recommend Home Instead Senior Care (Watford)? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Alexis Neighbour, Director at Home Instead Senior Care (Watford) responded to this review on 25 May 2017:

What a wonderful review - thank you so much. I know that both our carers love the time they spend with your mum and they will be so delighted with this feedback.

I recently broke my leg. The service I received from the carers was first class. They treated me very well. The carers were on time and did all that was asked of them. Nothing was too much trouble. Made me feel very comfortable.

How likely would you be to recommend Day to Day Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I had great difficulty in finding an agency for my husband's care. I had seen through the media all the bad press regarding some care homes and agencies. That left me concerned regarding choosing the right agency.
I didn't need to worry because the agency I decided on was the right agency. Straight forward, lovely, caring staff who always arrived on time, morning and night.
I felt very pleased with the agency. I was very lucky I found the right agency.

How likely would you be to recommend Right at Home (Bristol)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The response and set up of my 94year old mother's care service was carried out very efficiently.
We are very pleased with the care that she is receiving from professional and friendly staff.

How likely would you be to recommend Heritage Healthcare (Gloucester)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Anna, Marketing Assistant at Heritage Healthcare (Gloucester) responded to this review on 25 May 2017:

Thankyou for your lovely review Frances, we're happy you are pleased with the care we are providing.

Very good, consistent.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very caring and kind, willing to do anything we need doing. Usually punctual to 5mins and work their full allotted time span.
Very polite and sensitive to a person's needs.
We look forward to seeing them every day, they are a great help to us and have helped us settle into a new environment and family situation.
They have become friends as well as carers.

How likely would you be to recommend Avanta Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been very satisfied with the care at home received since I came out of the hospital. I feel that my main carer is fully in tune with my needs and instinctively knows what help to offer across a range of services. I am getting used to new carers who are also very competent and caring. My daughter is very appreciative of the updates living 200 miles away and is happier knowing I am being well looked after.

How likely would you be to recommend Kare Plus Blackburn & Burnley? Likely

Management: Good

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

A company that proves small is beautiful. Every member of the Empathy team, are dedicated, compassionate and kind. I look forward to their visits and can honestly say they have changed my life. They deserve every award going. God bless and thank you all from the bottom of my heart.

How likely would you be to recommend Empathy Care East Anglia Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very happy with carers who were attentive and helpful to both myself and husband.
Occasionally had to ask them to come early as going to the hospital and usually not a problem.
Have only stopped using the company as need full-time help now and will return if the situation changes in the future.

How likely would you be to recommend Right at Home (Loughton, Redbridge & Waltham Forest)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

I chose Right at Home due to my father's ill health and his wife having dementia.
They could not cope on their own anymore.
I found Right at Home fantastic.
My dad became very attached to a number of carers who on a daily basis visited and looked after himself and his wife's every need.
As l live in London it was important to me to know they were both in very safe hands.
A huge "thank you" for your services.
You guys did a great job.

How likely would you be to recommend Right at Home (Tyneside)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

In his 98th year, my father, a fiercely independent, long-since retired Doctor of Medicine - fully aware of increasing fragility and difficulty in performing daily tasks - but absolutely determined to continue living independently in his apartment for as long as possible, was persuaded to accept the support of carers supplied by Bluebird during the week (my brother and I alternated in visiting him at weekends). After devising a comprehensive care plan in consultation with him, the Lead Supervisor skillfully selected a small team who offered him discrete, considerate and cheerfully efficient assistance every weekday morning - establishing a regular routine, consistently arriving at the same time, spending an hour with him, kindly keeping him company and providing him with both practical and professional help. The daily records are eloquent of how their care successfully enabled him to achieve his ultimate objective of a dignified departure from his own place in his own time.

How likely would you be to recommend Bluebird Care (Oxford, South & West Oxfordshire)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

All of the staff involved in Home Instead have given a first-rate standard of professional service to my mother. I highly recommend them. Nothing is too much trouble and they go above and beyond to ensure the safety and happiness of my mother.

How likely would you be to recommend Home Instead Senior Care (Solihull)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Caremark have been looking after Mum for over a year now.
The service that Mum receives is excellent. Her carers are helpful, kind, respectful and willing.
Caremark management and staff provide great communication and advice for us and are always professional.
Mum enjoys her visits from her carers and I would recommend Caremark to anyone needing assistance and support for an elderly relative.

How likely would you be to recommend Caremark (Hillingdon)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

General standard very good - much better than some agencies. Staff are very caring and seem to value working for Avanta. Staff turnover not too bad. Occasional lapses - none serious - eg forgot to leave a meal on one occasion. Usually reliable and arrive on time.

How likely would you be to recommend Avanta Care Ltd? Likely

Management: Excellent

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

Excellent service, I would recommend the company to everyone, they do a fantastic job and go above and beyond, without them I would be lost, they are very supportive and helpful, a shoulder to cry on and an ear to listen to. The company needs to have an award for their excellent service, one of the best.

How likely would you be to recommend Home Instead Senior Care (East Northants)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Walnut cared for my parents at home for nearly 20 months. As their dementia/Alzheimer's worsened Walnut were able and willing to adapt to their ever-increasing need without complaint. The carers were kind, courteous and compassionate which allowed my parents to continue living together at home safely and with dignity. I have no hesitation in recommending Walnut to anyone else.

How likely would you be to recommend Walnut Care At Home? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Home Instead do exactly what we wanted them to do - provide support and ensure all is well on days when I do not visit. The carer has established a very good personal relationship with Father, and I have peace of mind. All in all, a very good, reliable service.

How likely would you be to recommend Home Instead Senior Care (Maidenhead, Henley on Thames & Wallingford)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have needed home care for 8 years. Kare Plus are by far the best.

How likely would you be to recommend Kare Plus Cheshire? Extremely Likely

Management: Excellent

Value for Money: Excellent

Staff: Excellent

Welcoming, supportive, caring and engaged. Everycare understands the strains and stresses that face family members caring for their elderly parents, and how best to support them in ensuring the most effective and relevant care package, for their individual family needs. I would unhesitatingly recommend them to anyone looking for family care.

How likely would you be to recommend Everycare (Wirral) Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Martin, Managing Director at Everycare (Wirral) Ltd responded to this review on 23 May 2017:

Your review is very much appreciated.

I have twice daily visits either morning/lunch or morning/tea. When my family was away, the visits were increased to include a bedtime visit. I feel confident in the skills of my carers, they really do care for me as a person. The care is really worthwhile - the staff have got to know me. The nurse manager is very good, as are her staff. I look forward to seeing them - they're just like family now. I know my daughter is totally confident in their service.

How likely would you be to recommend North Bay Home Care (Lowestoft)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I feel secure and well looked after.

How likely would you be to recommend Caremark (Chiltern & Three Rivers)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good.

How likely would you be to recommend Caremark (Chiltern & Three Rivers)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Feel confident in your service.

How likely would you be to recommend Caremark (Chiltern & Three Rivers)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care that Homecare provide is excellent. All carers are very very good. They leave everywhere as they find it. They are polite and my friend loves them, they treat her like a mum.

How likely would you be to recommend Caremark (Chiltern & Three Rivers)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent