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Carers were professional and caring when dealing with their client. She had severe dementia. They worked well as a team, liaising with family, doctors, hospitals and all the many contributors that make it possible for clients to stay in their own homes. She was treated with kindness and every effort was made to make sure she kept her dignity at all times.

They all tried to converse with the client using humour as she had always responded well to humour. They were always clean and well presentable and more importantly keep the client clean and comfortable.

We felt they cared about the client's safety and left the house secure. The team, especially the manager are a credit to the carers community.

How likely would you be to recommend Caremark (Brentwood & Basildon)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

A totally outstanding service with appropriate and consistent support. I would recommend this company to anyone who has a need.

How likely would you be to recommend Home Instead Senior Care (Edgbaston)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Prior to using Care 4U, we were very wary of having a care worker at home to help take care of my wife. However, we couldn't have been more wrong and happy with the carer/service provided. My wife is not only eating better and happier but taking more steps in being independent. It really makes me smile to know that there are caring people out there and Care 4U has certainly found them.

How likely would you be to recommend Care 4U Services (Birmingham)? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would recommend Churchfields in all aspects of home care.

How likely would you be to recommend Churchfields Home Care? Extremely Likely

Management: Good

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

We as a family have been very impressed with the service and caring attitude of the carer we have had and also the care manager is very helpful and caring and understands the position that my father was in and how he is progressing.
We are very happy and satisfied with the care and service.

How likely would you be to recommend Clarriots Care (Surrey North)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Management have been first class. They identified needs and followed up with excellent placements. I have received progress both in person and on the telephone.
Without exception, staff have been efficient and cannot do enough to help.
It's good to have them around.

How likely would you be to recommend Home Support Elmbridge? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Seren have provided care for my mum for the last 11 months and I cannot thank them enough for the care and support that they have given. Not only has this obviously been for my mum's benefit but also for us as a family, taking the pressure off us and helping us rest assured that my mum is safe and well looked after. The carers are fantastic and would go out of their way on a daily basis to ensure my mum was comfortable at home. I would recommend Seren to look after your loved ones in a heartbeat.

How likely would you be to recommend Seren Support Services Ltd? Extremely Likely

Management: Good

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Grandmother received excellent care and we had good support during her care.
Her carer was excellent and treated her with dignity and respect.

How likely would you be to recommend Right at Home Reigate & Crawley? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Apurva Sharma, Managing Director at Right at Home Reigate & Crawley responded to this review on 20 Nov 2017:

Dear Jenny,
Many thanks for your feedback. It was a pleasure to look after grandma during her last days.
Kind regards

I have found the carers to be very thorough, willing and reliable and I am happy to trust them with the care of my aunt.

How likely would you be to recommend For You Healthcare? Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

This agency has been caring for my dad for some months now and they have been very kind, polite, patient and caring for all dad’s needs. They do a wonderful job.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Nov 2017:

Thank you, Debbie, for your kind words.

The carers were our lifeline, they were kind and considerate and reliable. They were prepared to help and assist in whatever way they could and I cannot thank them enough for their support in those difficult final weeks of my mother's life.

How likely would you be to recommend Respectful Care Nottingham North? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Karl Overton, Managing Director at Respectful Care Nottingham North responded to this review on 20 Nov 2017:

Thank you, Sally for your feedback. It was a real pleasure to be able to help your wonderful mum during those final weeks.

The 2 main carers who look after mum are very efficient and understand mum's needs. They are aware of mum's issues and deal with them very well.

How likely would you be to recommend Respectful Care - Mansfield & Ashfield? Extremely Likely

Management: Satisfactory

Value for Money: Good

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Good

Scott Marsh, CEO at Respectful Care - Mansfield & Ashfield responded to this review on 20 Nov 2017:

Thank you for your kind comments, Andrew. It is very appreciated and all feedback is given to our staff.

My mother is always treated with kindness and dignity by her carer who has established a close and very caring relationship with her. She goes out of her way not only to cater to my mother's physical needs but is very conscious of her mental wellbeing as well.

She takes my mother out on shopping trips, for coffee and small excursions which are so important for a person who is housebound. Thank you!

How likely would you be to recommend At Home with HC-One? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Emmaculate Care Services has provided Care for my Mum for the last year. This has included support with washing, dressing etc, meal preparation, medication administration etc. They have also provided Carers to accompany Mum on social activities, shopping trips etc to support her in continuing to engage in activities outside the home. The Carers are kind and compassionate and have always treated Mum with respect. They have a good understanding of Dementia and were able to manage Mum's more challenging behaviour with patience and good humour. I was always able to contact someone when necessary and found that the Carers ensured that I was kept well informed of anything that was needed.

How likely would you be to recommend Emmaculate Care Services - Selby? Extremely Likely

Management: Excellent

Value for Money: Don't Know

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I'm very satisfied with the work and attention given from staff at Home Instead Senior Care. I would recommend the firm willingly.

How likely would you be to recommend Home Instead Senior Care (Barnsley)? Extremely Likely

Management: Good

Value for Money: Good

Care / Support: Excellent

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent

The Care Collection are a pleasure to deal with, with high-quality care and support. My aunties carer is very caring and friendly, nothing is too much trouble for her. My auntie is very comfortable with her and is treated well with respect and dignity.

How likely would you be to recommend The Care Collection? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have been using Tailor Maid Home Care for 3months and I am delighted with the service. The carers all take great care when putting on my pressure stockings. They always have plenty of time and I never feel rushed. The staff (both care and office) are all extremely pleasant, helpful and nothing is too much trouble.
My family are reassured and confident that the care I receive is of the highest standard.

How likely would you be to recommend Tailor Maid Home Care Ltd? Extremely Likely

Management: Excellent

Value for Money: Good

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We are very impressed with the efficiency of the service and the care you take in every aspect. Whenever I need to contact Home Instead, the people deal with the issue quickly and in a friendly manner. We have a fantastic carer whose visits are the highlight of our mum's week.
I have recommended Home Instead to my husband and he and his parents met with a manager from another branch a couple of days ago, with a view to having help in their home.

How likely would you be to recommend Home Instead Senior Care (Southampton)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Graeme Cann, Director at Home Instead Senior Care (Southampton) responded to this review on 17 Nov 2017:

Thank you for this fantastic review of our service and I will gladly share this with the CAREGiver and office team.

I cannot recommend Home Instead Senior Care highly enough. My mother had carers for two years up until her death in August 2017. She was treated with the greatest dignity and respect and told me that she thought of her carers as friends. I also considered them friends and we all miss them very much. There are not enough words to express my gratitude to them.

How likely would you be to recommend Home Instead Senior Care (Cowbridge, Pontypridd & Caerphilly)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The care we received has always been excellent to a very high standard, the girls that come here are helpful, cheerful and keep us informed of what they are doing every step of the way. I cannot recommend them highly enough. They are wonderful.

How likely would you be to recommend Carefour Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Wendy Swain, Registered Manager at Carefour Services Ltd responded to this review on 17 Nov 2017:

Thank you for taking the time to review the Carefour team and the support we are providing to you. It's our pleasure.

We as a family were very dubious about having a care worker in the house but we couldn't have been more wrong. My Uncle is thriving more than I have seen in a long time. He is eating better and is happier and has even been into the garden which is something he loved doing but stopped when we lost my Aunt and his health declined. It really makes me smile to know that there are caring people out there and Agincare has certainly found them.

How likely would you be to recommend Agincare Live-in Care Services Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My daughter is very happy being with A Perfect PA. The Manager is very accommodating and helps in any way she can. My daughter always comes back from her day visits very happy and hope this will always continue. We found A Perfect PA through a company that unfortunately closed down because there wasn't any staff available that my daughter could attend.

How likely would you be to recommend A Perfect PA Ltd? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sarah Jones, Owner at A Perfect PA Ltd responded to this review on 17 Nov 2017:

Thank you, Kelli, for such a lovely review, we really appreciate your comments and we love working with your daughter.

Very happy with the service provided by the office and carers. All communications were conducted professionally and promptly, our changing needs were accommodated and understood perfectly and overall, we had a very good relationship with all members of the team. Thank you.

How likely would you be to recommend Home Instead Senior Care (Milton Keynes)? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Gardiner's looked after my sister for just over 4 months providing twice daily carers. They put a team in place with less than 48 hours’ notice and were able to re-instate it quickly after a three-week stay in hospital. The team were always punctual, kind, considerate and dedicated to my sister’s needs and to those of her cat. The office staff were also very kind and efficient.

How likely would you be to recommend Gardiner's Nursing & Homecare? Extremely Likely

Management: Excellent

Value for Money: Excellent

Care / Support: Excellent

Staff: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

John-Joe Cottam, Managing Director at Gardiner's Nursing & Homecare responded to this review on 17 Nov 2017:

Thank you for the feedback, Helen.

At present, I have one excellent carer for companionship. My main need is to be able to be taken out occasionally.

I have been asking for another carer as back up for when my carer is away for a number of months now.

A new team leader has promised to arrange this.

How likely would you be to recommend Home Instead Senior Care (Luton & Central Beds)? Extremely Likely

Management: Good

Value for Money: Satisfactory

Care / Support: Good

Staff: Good

Overall Standard: Good

Treated with Dignity: Excellent