Registered Manager

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2018-01-03 Care Homes Job Title: Registered Manager

Job Setting: Agency Office

Job Role: Registered Manager / Service Manager

Date Posted: 04 Dec 2017

Job Location: Edgware , London

Salary: £35,000 to £37,000 per annum Bonus when targets are met

Hours: Full Time

Contact Name: Joshua Krygier

Job Reference: regmanager


Rivendell Care & Support has been established for four years and have gained an excellent reputation for going the extra mile. Our aim is to provide our service users with the highest level of attention and supporting our care team. We are a family business, we realise that our staff are the heartbeat of the company and we, therefore, strive to make sure that this ‘family feel’ is reflected in everything we do.

The registered manager role is a challenging but very rewarding role - knowing that you’ve made a positive difference to someones life is a great achievement. It is important that the manager will share the same values and commitment as the team and lead them forward.

As the Domiciliary Registered Manager you will be responsible for proficiently managing the day to day running of the business. You will be providing all staff with comprehensive leadership, ensuring they fully understand their respective roles and duties in order for them to receive any support they may require ensuring they can carry out their roles safely and correctly.

This role comes with the following benefits:

  • £35,000 per anum+ performance related bonus (based on turnover of business)
  • Use of company vehicle
  • Job related training for CPD


Main responsibilities and duties:

  • Overall management of all aspects of the staff within the care team, this includes the Care Co-ordinators, Supervisors, and Carers.
  • Allocate resources efficiently and monitor performance to ensure a high quality of care is given to all clients.


Manage the safety and quality of the business:

  • Be responsible for the safe delivery of the service in line with legislative requirement and Companies policies and procedures.
  • Undertake further training and personal development in order to keep up to date with any law or best practice changes. This will be in order to apply this knowledge in the day to day management and delivery of care.
  • Understand and monitor health and safety in the workplace and in the field.
  • Maintain full and accurate records and reporting systems to ensure the effective running of the business in accordance with all company and legal requirements.
  • Efficiently manage complaints and incidents confidently and within time limits.
  • Complete investigations relating to the quality of the service offered and use results to improve quality of care if necessary.
  • Apply and introduce quality management and improvement systems.
  • Be willing to work flexibly to ensure the safe and timely delivery of care to clients.

You will also be responsible for having a high volume of communication with clients, their families and representatives, staff and other health and social care professionals to deliver a high quality of homecare.

Managing of staff:

  • Lead and manage the recruitment, induction and training of the Care Co-ordinators, Supervisors and Care Workers. You will be monitoring ongoing training needs and ensure all staff are up to date with current best practice.
  • Ensure there are sufficient numbers of suitability qualified staff allocated appropriately to maintain a high level of service is offered.
  • Provide staff with information, guidance and ongoing supervision to enable them to efficiently and safely carry out their roles. You will also be completing appraisals and monitoring staff performance.
  • Ensure all emergency on-call issues are deal with effectively, such as covering calls either directly or indirectly when Carers are sick or absent from work.


Promote the business:

  • Attend external meetings and represent the service in a positive manner.
  • Participate in the growth and development of the business.
  • Work with the franchise owner to achieve sales targets and deliver within budget.


The Successful Candidate

  • We are looking for candidates with experience of managing teams within the health and social care sector, ideally, you'll have managed a domiciliary care agency before but we will consider applicants that have worked in residential care
  • Previous experience as a Registered Manager
  • You'll demonstrate a sound understanding of a person centred approach to supporting older people
  • Ideally, NVQ5/QCF5 health and social care qualified but we will consider applicants with level 4
  • You will need to have a driving license


  • NVQ level 4/5 in Health & Social Care

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