Care Co-ordinator

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2018-01-19 Care Homes Job Title: Care Co-ordinator

Job Setting: Agency Office

Job Role: Care Coordinator / Administrator

Date Posted: 20 Dec 2017

Job Location: Chester , Cheshire

Salary: £21,000 21,000 per annum Plus on call and care rumuneration

Hours: Full Time

Contact Name: Demi


Care Coordinator

£21,000 per annum + on call and care remuneration.


About Us:

Starcare Ltd is a large service provider to people within their own homes throughout Cheshire. Due to continued growth and development of our service, we are looking to increase our team of care co-ordinators. Our aim at Starcare is to provide our clients with care teams of the highest calibre and 2018 is the year our valued care team will benefit from increased office based support.

We will only consider candidates with the following skills and experience:

  • Full UK driving licence & access to vehicle at all times
  • Previous experience as a coordinator in a home care environment
  • Holds or willing to work towards NVQ / QCF level 3 in Adult Health and Social Care
  • Ability to demonstrate a good working knowledge of care standards in domiciliary care
  • Able to work under pressure and work to tight deadlines
  • A good working knowledge of health & safety issues
  • Resilient, with good interpersonal skills
  • Must be flexible and able to work weekends

The Role:

Your main responsibility will be coordinating Support Worker’s rotas, within your set geographical area, working closely with your areas Service Support Officers, whilst dealing with any safeguarding issues that may arise.

You will be liaising with the Starcare team, social workers and family of the clients on a daily basis, therefore excellent communication skills are required. You will be required to meet the demand for the care packages so must be able to multitask.

Our co-ordinators use software to organise rotas so the successful candidate must be IT literate, with the ability to learn new software quickly.

You will be working in a very busy office with great people, all very supportive and friendly, with a great team culture. This is a fantastic opportunity for someone to progress their career to the next stage, in an environment where training and prospects are encouraged.

Responsibilities include:

  • Receive requests to provide homecare service, and liaise with the referrer – social services, homecare team or client’s families - how services can be delivered most effectively to meet the service user’s needs.
  • Ensure home visits to complete needs assessments and development of care plans are undertaken timely by field supervisors, and ensure all service users’ files are accurate and up-to-date
  • Coordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure changes are reflected as soon as possible on the rota system.
  • Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity. This on-call duty will be held in rotation by staff in the office
  • Participate and supervise in activities of care coordinator administrators some of which include electronic monitoring and formulation of support plans.
  • The monitoring and implementation of service standards for the company. Ensure detailed records and documentation are maintained of all activities as required by company standards.
  • Maintain the rostering, holiday schedule, for the payroll and accounting staff, ensuring they are up-to-date from an administrative, operational and billing point of view. Implement as much automation as possible to the smooth running of the operations, including carers’ availability to undertake shifts.
  • Provide support also through timely provision of details of care and directions for travel to service users’ home, payslips and other information as required
  • Identify team developmental and training needs and oversee the provision of training as required.
  • Develop own skills and knowledge by attending supervision, training and meetings as required
  • Ensure that work undertaken is conducted in a manner which is safe to staff and service users.
  • Responsible for ensuring the provision of equal opportunities to all work colleagues, job applicants and for those for whom the team provide a service.

Skills & Abilities:

  • Customer care
  • Promotion of equal opportunities for service users & staff
  • Administrative & organisational skills
  • Communication skills
  • Time management
  • Prioritisation
  • Strong PC skills

In return, we can offer you:

  • 28 days holiday including bank holidays
  • City centre location
  • Be part of our annual awards night
  • Join our charity events and fundraising committee


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