Staff coordinator / scheduler

An outstanding career opportunity has arisen for a Staff Coordinator to join the country’s leading home care company. Home Instead are leading the revolution in at-home care and changing the face of ageing; and as a result of our ambitious growth plans, we require a unique team of friendly and compassionate Key Players.

We are looking to appoint Staff Coordinator for our busy Chester office. Home Instead Senior Care is an established Home Care Provider and is very proud of the High Quality of Care that we provide to private clients.

As a Staff Coordinator, you will be proud to represent us and be an ambassador for our excellent service we provide to our clients and you will also want to be part of an organisation that strives to be excellent in all manners of its Care delivery.

You need to be energetic, well organised and possess good IT skills. You will have previous experience in a co-ordinator, scheduler or logistics based role and be a great communicator.

Your job will entail dealing with client and Caregiver enquiries, scheduling visits and coordinating staff rota’s and participating in the out of hours rota.

You will work closely with the Team Leader and team to ensure correct client / CAREGiver matching for all our customers. You will ensure you will be able to identify the most suitable CAREGiver for our clients’ needs.

Home Instead Senior Care is a well-established, award-winning independent domiciliary care company whose mission is to consistently exceed their client’s expectations through the commitment of highly trained staff that are passionate about providing uncompromised care to people in their own homes. They offer a wide range of one-to-one services tailor-made to the needs of the individual client.

The Staff Coordinator role is responsible for scheduling Clients and CAREGivers in order to provide the highest quality services to clients with emphasis on creating extraordinary relationships. It is both a client-facing and internally-looking role and taking responsibility is a key part of it. Working hours are Monday- Friday 9 - 5pm and occasional on-call one night a week plus one weekend a month. Previous care sector experience is ideal, but not essential, as full training and ongoing support will be provided.

Key duties include:

• Developing and maintaining relationships with both Client and CAREGivers primarily over the phone, although the CAREGivers will come into the office
• Planning and co-ordinating caregiver schedules, on a monthly, weekly and daily basis, and communicating schedules to all relevant parties in a timely manner
• Identifying and reporting caregiver recruitment needs to managers
• Providing up-to-date handover for out of hours cover
• Participating in out of hours ‘on call’ rota
• Dealing with phone and email enquiries from potential new clients, providing them with follow-up information about the company and its services
• Management of Holidays and Sickness

The Person Essential Criteria

• Passionate about delivering high-quality customer service in the care sector
• Excellent organisational skills, able to plan, re-plan and plan again, juggling priorities and unplanned work and meeting deadlines in a very busy environment
• Able to see the ‘big picture’ whilst possessing excellent attention to detail
• Able to stay calm under pressure; not taking things too personally
• Proactive - able to suggest and implement operational improvements
• Able to learn from mistakes
• Able to work unsupervised and using own initiative, yet realising when to raise risks and issues and ask for help from others
• Able to work as a trusted team member
• Empathetic yet business-like in approach to Clients and CAREGivers
• Good verbal communications skills, including excellent telephone manner;confident to initiate and participate in difficult conversations with caregivers and clients
• Good written communication skills
• IT literate

Desirable Criteria

• Previous experience in the care industry
• Experience of using databases

The Benefits

• Salary £20,000 plus performance related bonus
• Extremely worthwhile organisation to work in
• Pension scheme
• Free parking
• Training and continuous professional development opportunities
• Career development opportunities