Domicinary care manager

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2018-02-03 Care Homes Job Title: Domicinary care manager

Job Setting: Agency Office

Job Role: Registered Manager / Service Manager

Date Posted: 04 Jan 2018

Job Location: Leicester , Leicestershire

Salary: £22,000 to £28,000 per annum Bonus

Hours: Full Time

Contact Name: Milan Karavadra

Job Reference: CCS001


Domiciliary Care Manager
Concept Care Solutions Leicester Ltd - Leicester LE5

£22,000 - £28,000 a year

To assist the Registered Care Manager with all aspects of field based compliance ensuring that the business at all times meets the needs of the customer, care workers and regulatory authorities. Present yourself as an ambassador of the company.

  • To work closely with the Registered Care Manager and the rest of the Office Team and our Field Care Manager to ensure that the office is fully compliant and provides the highest standards of person centred care.

Responsibilities of the Care Manager

  • The responsibilities of this post will be developed in line with the successful candidate’s strengths and interests. An interest in training, recruitment and the professional development of our Care Givers would be an advantage. You and your team will be supporting people of all ages with varying levels of care and support needed across Leicester

Managing the quality of Service Delivery

  • Ensuring service is delivered to customers to the highest possible standard.
  • Manage all compliance requirements in line with CCS business objectives, policies and procedures and all regulatory requirements.
  • Ensure all customers have been fully assessed in line with CCS assessment process
  • Ensure all customers have a live active support plan on commencement of service delivery
  • Ensure all customer support plans are up to date and current
  • Ensure all customers have a person centred support plan
  • Ensure good communication with the registered Manager and the Care Co-ordinator regarding the time of calls and the length of calls
  • Work in partnership with social workers, family/advocates and care workers to manage outcome for individual customers.
  • Attend customer quality and compliance reviews with other professionals.
  • Ensure that as far as reasonable practical all customers are safeguarded from harm or injury
  • Ensure that all Safeguarding policies set by CCS and Local Authority are adhered to.
  • Ensure that any safeguarding issues are reported, recorded and responded to without delay.
  • Support the Registered Manager in dealing with complaints as required.
  • To participate in the conducting of Customer satisfaction surveys, collating of information and supporting the delivery of action plans.

Support the branch needs

To travel to all areas of service delivery to support the business needs.

To participate in the on call service on a rota basis

To deliver hands on care as requested

To always act as an ambassador for CCS and support the reputation and brand by presenting in a manner and dress that represents the quality of the company ,Supporting the covering of all unallocated calls as required.

Principal responsibilities

  • To ensure Aims & Objectives are achieved and to ensure that each customer receives care and support which is appropriate to their individual needs.
  • To ensure compliance with CCS system, policies and procedures
  • To ensure the implementation and compliance of all relevant legislation and regulatory body guidance
  • Ultimate responsibility for all members of staff.
  • To deliver training to staff as appropriate and to identify any further development or training needs.
  • Ensure training needs of all staff are met effectively
  • To ensure supervision and monitoring of all staff is carried out
  • To ensure that there is good communication and effective team building amongst all staff, including holding regular team meetings.
  • To oversee recruitment and appointment of all staff.
  • Ensure successful operation of quality control systems.
  • Ensure successful operation of risk management processes.
  • Ensure that all computerised and manual records are up to date.
  • Preparing and processing the payroll.
  • Preparation and dispatch of invoices.
  • Implementation of complaints procedure.
  • Liaison with customers, relatives, representatives and social workers.
  • Preparation of management reports.
  • To work within agreed budgets to ensure profitability of business.
  • To actively participate in the growth and development of the business, locally, through various marketing exercises.

Essential Skills

  • QCF Level 3/4 Management of a Service Provision within the Health & Social Care Sector
  • Supervisory & Management Experience
  • Knowledge of the regulatory requirements, the Care Act, the Care Certificate and the Essential Standards of Quality & Safety 2010
  • Experience in working with a quality assurance system
  • Good standard of education with good literacy and numeracy skills


Full UK Driving Licence

Job Type: Temporary for first 6 months then Permanant.

Job Location: Leicester Concept care solutions Leicester Ltd 10708864 - Incorporated on 4 April 2017 Franchisee of CCS; London27 Unit 10;Copdale roadLeicester LE5 4FGPhone 

Job Type: Full-time

Salary: £22,000.00 to £28,000.00 /year

Job Location:

  • Leicester LE5

Required education:

  • Secondary education

Required experience:

  • care management: 2 years

Required languages:

  • English

Required licences or certifications:

  • DBS Certificate
  • full driving license


  • Desirable Skills / Qualifications The ability to achieve Level 5 QCF in Leadership and Management Health & Social Care Knowledge of domiciliary Care Experience in coaching
  • mentoring and developing employees Knowledge of rostering systems Knowledge of electronic call monitoring systems

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