Team Supervisor

Team Supervisor-

The role will be to train, support, mentor and supervise a team of up to 15 support staff in the community/office to ensure that they are able to and are delivering high quality care and support to service users, in accordance with current care standards.

Duties and responsibilities:

• Ensure that Support staff receive appropriate shadowing and community based training prior to commencement of duties.
• To assist with completion Induction Framework for Support Workers within 12 weeks of Support Staff commencing duties
• To provide the delivery of community based training with all support workers, working flexibly to suit the training needs of Support Workers.
• To identify training and development needs of support staff and report to the appropriate person if any further training is required.
• Complete regular supervisions (office and team meetings), spot checks and competency assessments etc for Support Workers as per company process to ensure compliance and if needed record on Q Cares compliance grid ensuring to feedback and action all discussions and outcomes. This may include planning and leading group meetings on a quarterly basis with Registered Manager.
• To assist with the investigation of Disciplinary and Grievance Procedures when required.
• Ensure that all documentation in Support Worker files pertaining to your role meets legislative requirements and company standard.
• Assist in the management of Q Care’s absence monitoring procedures through completing return to work interviews and recording absences in line with company process.
• Build and shape professional working relationships.
• Act as a conduit for support workers to raise any concerns or issues that may have.
• Maintain morale by communicating with the work force on a regular basis.
• Develop as a ‘specialist’ in area within Health and Social Care as determined by Registered Manager.